Rooms To Go

BOUGHT A BED SET ON APRIAL FOR MY DISABLED TWIN BOYS AND I HAVE YET TO RECEIVE IT
I bought a bed set for my disabled twins so that they can have special accommodation on April it was suppose to be here on April they still don't have a bed because every bed they bought out to the house was broke and couldn't be assembled they have been out to the house four timesWhen I tell them I just want my money back they give me the run around now the boys still don't have a bed and they have not returned my money to me either Here is the update rooms to go gave me a inconvenience fee then they took it back because they can't deliver a working non broke bed for my disabled twin boysI spoke with John gat rooms to go Pensacola he is the manager he told me they will refund me my money minus the Smh they are a joke a big jokeMy kids are still without beds and I'm still without my money as of today 6-15-

Have had a lot of issues with delivery
On 07/15/at 7:32PM I purchased a furniture package, order # XXXXXXXX, from Rooms to Go Store # The order totaled $1526.50, including tax and delivery/setup Scheduled delivery date was 7/26/between the hours of 1-5PM I recieved a call at 2:59PM from telephone number 863-499-stating that the delivery team was three stops away from me and that it would still take some time for them to get here Time stated to me was between and 7PM Frustrated I said ok and hung up the phone Since it was going to take longer I decided to go take care of a few things such as dropping my son off at cheer and going to Walmart to pick up a few items I needed for a trip we were leaving for as soon as the delivery was made While shopping at Walmart I received a second phone call from phone number 813-623-at 4:34PM stating that the team got caught up and was currently sitting at my house At this point I had not received a courtesy c

Furniture ordered in August has failed to be delivered without damage for months and separate attempts
I purchased a living room set from Rooms to Go in mid August including the warranty on all pieces The furniture has come in damaged or incomplete times now over a span of months Delivery attempt dates are 8/23/18, 9/1/18, 9/7/18, 9/21/18, and 10/4/ I have taken time off from work for each instance and Rooms to Go has failed to fulfill the contract by delivering undamaged furniture I have multiple pictures of the damage Rooms to go customer service has failed to rectify this situation and provide the service contracted They are very difficult to deal with and have been unable to make this situation right I have now lost days of work for this issue

On Feb.23, installers delivered new mattresses and box springs The products were laden with animal hairs, dust and a putrid decaying odor
We purchased box springs and mattresses (1-Queen size "Stearns and Foster" and 2- full bed sets were "Vitality by "Dormeo"), approx$3100.00) from Rooms to Go on Feb15, When the installers arrived at the house, at about noon today (2/23/16) with the merchandise, everyone noticed that the product wrapping was damaged and had been re-taped Subsequent to the installers unwrapping the merchandise, we all immediately noticed an odor emitting from the products, along with small animal hairs and extreme amounts of dust on the new products The putrid odor smelled like decaying animals or feces in our opinion The installers said that Rooms to Go personnel would return and pickup the merchandise and would deliver a new Queen set within minutes With regard to the two (2) full sets, they would pick up these units up and deli

Furniture was defective and upon delivery damaged wood flooring that was installed days earlier
Purchased mechanical leather couch and recliner Upon delivery and before employees entered my home I explained my wood flooring was installed days earlier and carries a years warranty for wear and tearFurthermore if damaged it cannot be repaired and must be replaced They assured me there would be no damage that furniture is designed to be on wood flooring During assembly I watch the employee struggle to connect the two parts of the couch During that process I heard a scrape but the employee ignored it He also slammed furniture to floor attempting to connect the two pieces
An hour after they employees left my son was checking out the new couch and noted the electrical outlets on the couch did not work Upon checking behind couch we found a plug was not plugged in My son also noted to half circle gouges in flooring In attempt to move couch we learned empl

The table received from Rooms-rocks on the pedestalThe rocking can not be repairedTherefore I am requesting to return the table
The table was purchased on July 4, 2017, and delivered on July 14, Upon sthe delivery gentleman noted the table rocked and one of the chair was missing a leg's felt padA replacement of the defective items were made on July 28, However the replacement table top also rocked and was noted by the delivery gentlemanContact was made with customer service and a service order was placedThe repairman arrived and determined the rocking could not be repairHe (the service repairman) informed both my husband and I that the tracking mechanism was off and he need to take picture of the table so he could sit down and write his report so the person reviewing the report could understand the table had a manufactured defectOn Thursday, August 3, 2017, I contacted service department and was informed they would exchange the table or allow me

I bought a leather couch about years ago with the year warranty and the couch is cracking even though we use the leather conditioner 2x a month
I bought a leather couch set about two years ago with the three year warranty and the couch set is cracking, even though we use the leather conditioner twice a month as recommended I reached out to the ***@roomstogo.com email to explain this issue, and they requested pictures of the damageI sent the pictures as they requested, even close up pictures of the crackingAfter a week of waiting for a response, I received one that said they would give me $store credit for the couch set I paid more than $for this couch with the leather protection plan, and I am not getting the service that is needed for the couchI would like to either have service to the set or have the set replaced if possible I do want to state that the representative that helped me was not rude and I understand they are just doing their job, I just th

my daughter and I bought furniture in early April to be delivered on May 27th in NashvilleThe furniture was never delivered after I was given a time frameThe delivery driver lied and said no one was home but no one ever left the residenceWas assured by store manager all day furniture would be delivered as promisedAt 7:pm was told by store manager delivery driver was headed back to Gamy furniture is paid forYet I have no idea where it is or if I will receive itNo one at this store offered any help to resolve this matterThere was no mistake or mix upThe delivery drivers lied about delivery not being availableI wonder how many other people are complaining about not receiving their furnitureI need this resolved as soon as possibleI no longer have confidence this store manager knows how to resolve this issueWe do not know if these delivery drivers went to wrong house, if they kept the furniture or where it isAlmost $dollars spent and all manager could

The mattress we purchased is drooping and sagging and RTG will not replace it or refund out money
This is the third mattress we have received and keep experiencing the same problem with droopingRTG customer service has been no help and very rude (hung up on me) they are refusing to replace a stress under warranty and we would like our money back

I purchased a piece off-white furniture set December The furniture has turned olive greenI purchased warranty
I purchase an off-white piece leather furniture set from Rooms To Go in December 2015, I also purchased a warranty with the furnitureIn June 2016, I noticed that the sofa had turned olive greenI called Rooms To Go and asked them to come outJuly 8th Rooms To Go came out and inspected the furnitureI was notified today, 7/13/2016, that it was not a manufactures defect and they would not be able to do anything to help meThey suggested, I have the furniture cleanedI have never sat on the furnitureI asked about the warranty and hey told me that the warranty only covered if something was spilled on the couchI am very disappointed in Rooms To Go service

Poor manufacturer craftsmanship
I am a disabled Army Veteran and purchased a firm mattress from rooms to go in kissimmee on 04/06/My decision to purchase here was concluded after visiting several smaller businessespecially with comparable mattressesThe cost of the mattress was thru credit not to include taxes and delivery which I paid cash in storeVery happy very pleased until weeks agoMy wife and we're changing the bedding and I grabbed the mattress by the manufacturer's handle to lift and adjust the mattress which caused a split at the seams about to inches in lengthI notified rooms to goThey sent a technician who photographed the mattress and completed a report Today 07/13/rooms to go called me to notify me that since I caused the tear at the seams, that I voided the warranty and they were no longer responsibleHow can it be possible that I used the handle provided by the manufacturer to adjust the mattress which the sewing of the seams did not h

A chest arrived damaged 6/10/
The chest was delivered damaged on 6/10/Also on May 18,The delivery guys left trash in the street with my order information as well as tracked mud on my carpetsI made a complaint but was told I needed to send in more pictures
The following is a text that I sent by rooms to go:RE: ORDER XXXXXXXX *** ***
Mrs***,
I am forwarding the pictures to the delivery manager and to get with driverthey have business days from the day that I notify them on a claim if you do not hear from the driver in business days starting Monday, please notify me and I will have one of my claims representatives take over your claimplease have a happy and healthy memorial day
From: ***@vzwpix.com mailto:***@vzwpix.com
Sent: Friday, May 27, XXXX X:XX PM
To: *** ***
Subject: ORDER XXXXXXXX *** ***

My delivery is hours late to my house
Delievery was scheduled for 3-pmMy wife was contacted at 5pm and told that the delivery would not be any later than 9pmShe was then contacted at 10pm, the customer representatives lied about the time and distance to destination, informed that there is no call back number for further assistance with the issueThe manager was then transferred and my wife was informed while on speaker phone in his office that he refused to give his name for further help and advised their office would be closing within the next minutes and that they could provide no further assistanceWe were then told that we could either stop the delivery tonight or wait till and undisclosed time during the night in which we would receive our purchaseThis is the second time a delivery has been hours late from rooms to goWe will no long conduct business with their organization

I purchased living room furniture and the initial delivery was damaged The four exchange deliveries since have had damage as well!
I purchased a couch and recliner sectional set along with a matching power recliner this past summer of Out of the four pieces delivered, all four pieces were damaged! They had scuff marks on the leather and damage to the cloth on the bottoms! They were supposed to deliver two end tables with a larger table for the power recliner, they forgot the larger table for the recliner and one of the smaller end tables for the sofa was damaged! They scheduled an exchange delivery and while my wife and I were back down here in Florida on our honeymoon October 12th we received delivery, one of the recliner couchs had indentations on the back but I figured something had been against them and the dents would pop out when the leather relaxed so I accepted delivery on that one, only to find later that the debts didn't pop out! The other couch recliner was ac

Store would not honor sales price published in the paper
Rooms To Go would not honor a sales price published in the paperOn December 10, there was a Rooms To Go add in the Charleston Post and Courier paper on page AThe add heading at the top says Sealy Sleepers on Sale with sale in red lettersThere are several types of sofas shown in the addBeside each one it list Sealy Sofa Sleeper with a price in small letters then directly below in large letters it list a Sale Price in Red with a lower priceWe went to the store based on the add in the paperWhen we selected a sleeper sofa we were told the sale price was for a sofa not a sleeper sofaThe store manager gave the explanation that the add was poorly writtenThere is only one way to read the add as published and that is the sales price listed was for sleeper sofasThe store would not honor the sales price published in the paper

I Purchased a sofa loveseat and recliner and the fake leather peeling off all over
I own a complete living room set at Rooms To Go Ordered on 3/11/delivered 3/18/2010Order no.***/*** and 4/21/2010.MY issues are with the sofa SKU*** recliner/*** loveseat/***.The sales person was Chip Gsales #*** on 3/11/by master card sale was for $3,074.95.When the recliner started peeling I called my local rooms to go where I was told to call cust,service were I was told they wouldn't do anything for me well I just accepted what I was told.Over time after watching my furniture fall apart I decided I had enough that I would fight what was right.My father spent years fighting for our rights and when his gift to me was falling apart right in front of me I said enough is enough that I was going to fight next up state of florida Attorney General,***.,Governor *** and anyone else I can think of

Filing a claim
I called in to file a claimThe agent laughed at the cause then it was deniedWhen I asked to speak to the the supervisor to have an understanding, I could not get through

I ordered a mattress pad for a new king mattress in July of The mattress pads were not on the truck for delivery
I have been waiting for a credit of $and $for mattress pads that I ordered but were not on the truck for deliveryI contacted the store (XXXX) and they were to issue a credit to my financing account accordinglyI contacted the store manager again on 8/29/and he faxed something to my home where he claims the credit was sent over to financing; he also asked me to wait another billing cycle - which I didI checked all statements for the credit from August thru November and I have not been refundedI spoke to a customer rep this morning and she continues to tell me "well we sent it over"Please note that there is a credit of on one statement but that is for rug pads that I returned during delivery that were not needed

Please contact me at ***@gmail.com ASAPChronic delivery / broken furniture / incorrect furniture delivered, pointing fingers between your sales and warehouse departmentsThis has been going on since August A potential class action law suit if this is not properly corrected and credited for all my time lostAsked to speak with upper management and was put on hold because they needed to get permission to ask their management team to discuss the issueWorst experience of all timeMissing merchandise, wrong box spring, wrong head board, cracked furniture, and spend hours on a re-order that was delivered with broken partsStore management blames customer service and the warehouse, delivery blames warehouseIf not contacted then I will submiited a complaint to the Revdex.com and will make sure this story is heard by socail media becuase I think no one is being held accountable

The merchandise were rescheduled too long to be delivered
My name is *** ***My husband name is *** ***.We ordered a sofa and a love seat from RTG (Room To Go) on 07/04/The order #XXXXXXX and XXXXXXXThe sales person is Linda TThe love seat was scheduled to be delivered on Oct 01st That meant we would have to wait for almost months to get the love seatHowever, it was OK because the sofa would come on 07/30/It was delivered on time, but it is not a nice one: the backs of the parts of the sofa are not evenWe called RTG to exchange it with a good oneDioris, the representative (rep) rescheduled for a good sofa to be delivered on Oct 15thHe also said we could reselect the other ones if we could not waitWe went to RTG store and asked for reselecting with the same discount as the discount we got on 07/04/Linda said we could reselect but could not have the discountTherefore we had no choice but waiting
At the end of the September, RTG called my hu