Rooms To Go

The company promised to deliver product and never followed up
We requested that they correct some scuffs to the furniture and never heard back from the companyThey have a problem with customer service

Rooms to Go delivered incorrect furniture, their delivery service was disrespectful and the company didn't provide a proper solution
Two years ago I bought a leather bonded sleeper sofa from Rooms to Go Since then the leather gradually began to strip off the sofa In early July I went to Rooms to Go with pictures of the stripped leather and they told me they no longer carry leather bonded sofas because of this very issue and exchanged my sofa for a new leather sleeper sofa I exchanged the new sofa on July but they did not have any in stock and therefore had to deliver it on Sept On Septthey delivered a damaged sofa, which of course we did not acceptI was ok with this and made arrangements for a new delivery date and asked only that it be delivered prior to Octbecause we have a guests coming to stay with us that need the sleeper sofa Today Rooms to Go delivered the sofa and in exchange were to take my old one, yet once in my apartment I noticed the fabric on

Poor customer service after initial purchase, bad quality of furniture
I purchased the Cottage Colors loft bunk bed and paid cashUpon delivery of the bed the screws were not compatible, there were multiple deep scratches on the exterior rails, hand rails as well as a deep crack in the top step of the bedI contacted the store directly and spoke with Helen who stated that she could not assist me but her manager Vanessa would call me promptly as she was assisting a new customerhours later I called back and Vanessa never received my message and said that all sales are final however she would see what she could doWhile on hold for over minutes sales people picked up my line and asked who I was holding for as I'm sure they are so focused on making that commission that they could care less about what happens once you've purchased their poor quality furnitureVanessa comes back on the line only to tell me that if she is able to do a refund it will take 6-weeks for the check

My formal complaint about rooms to go is that they are over charging me for a bedroom set I leased
My agreement for rooms to go regarding my bedroom set was total payout for the furniture was around 1700$I have paid already close to 1500$ with my monthly installments I agreed too my last few payments should pay off the bedroom setwhen I called to see how much I had left on my agreement they informed me I still 1700$ left to pay off and what I was pay was just the interestI was never informed of any interest while paying on my agreementThat means my total agreement would have been around 3400$If that was the case I would have never agreed to lease their product and took my business else where

deliveries, none successfulBunk bed arrived broken times, and other times wrong piece was delivered
Order number XXXXXXXX, order date 6/18/16, under *** ***, XXX-XXX-XXXX Rep Lavon S*** Purchase included a full sleigh bed and a bunk bed with stairs, rails, and deskOn Aug the delivery arrived but with two broken piecesThe bunk bed went back and was rescheduled for another daySecond time the desk was broken We kept all the intact pieces of the bunk bed and returned the deskThe third time they brought the wrong piece- not the desk The 4th time they brought the desk, but we discovered that the stairs were also broken! The 5th attempt they were supposed to call an hour in advance but didn't call, so we were scrambling to get the neighbor over thereBy the time my neighbor went out there, they had taken off and wouldn't come backIt was rescheduled for the next day but was then cancelledThe 6th delivery=another broken pieceThe 7th delivery=another bro

All that I am asking is a check in the amount of my car damages, nothing less, nothing moreI need to have my car repairI have been patient enough
Om March 18, I made a furniture purchase of over $in Rooms to Go, after having several problems with them (example) wrong and damage furniture was delivered twice and had to wait for over a month to get the right furniture, the second time they delivered the truck driver hit my car Wich was park in a lawfull wayA police report was filed and we proceeded to file a claim with Rooms to go which have been nothing but troubleAll that I am asking is to have
My car fix but the lady who handles the claims have been nothing but rudeIn my frustration I wrote this letter to her, which I am attaching to you, as well as the response to my e-mail
July 1,
MsAli D(In Home Damage Claims Manager),
I have found it very difficult to communicate via phone with you as it seems we are not seeing eye-to-eyeI am writing

We purchased some furniture and the products we have received have been defective.Our purchase was in October and still are waiting on some of them
My wife and I have just bought our first new homeWe decided to purchase some furniture for our new home at rooms to goWe spent around $in products to start furnishing our houseOur purchase was made on 10/22/They did not have them in stock so we had to wait until they became availableThey told us everything we purchased would be delivered in deliveries or soThe first delivery, they brought a tv console which is part of the entertainment system with a hole in front of the console and another one in one of the drawersWe called rooms to go customer service and they said they would send another drawer to replace this oneWe received the drawer a few days later, they sent a technician to put it on but the technician found out that rooms to go had sent the wrong drawerThe tech said that he would order the correct drawer

Damaged furniture that was purchased
Purchased some furniture that was damaged when I got itThe furniture has no where to put the legs on it so right not my furniture is setting on the floor without legsThe furniture have a couple of staples sticking out of itI have called to speak with someone at the corporate office and her name is Samantha but now when I call her she back she never answers nor do she reply back to my messages that I have left herThis has been going on for almost three weeks nowThis is damaging my wood on my floor and I feel like they need to replace that as well

My wife is a Rooms To Go Customer and has purchased products from the various locations in the pastRecently she tried to buy a floor lamp from the new Rooms To Go in Round Rock of North IH and was able to buy a Floor lamp of her choice which may or may not have been available in the area for quick pick upShe pointed out the lamp that she wanted and was given permission to purchase the lamp even though availability was questionableAfter paying for the lamp and then personally picking up the lamp we come to find out it was the wrong lampNo big deal it was a mistakeWe call the sales rep who processed the purchase and he tells us "that is the lamp she picked out," which happened to be $more than the item she wanted, and he does absolutely nothing to helpWe have just recently purchased a entertainment center and a couple end tables a week prior from the same sales rep and were doing business with him again, we are good customersI ask to speak to a manager and Monica cal

I have no idea how Rooms to Go has an A+ rating That seems impossibleI just looked at a list of reviews on the internet, and it was a long list of NOTHING BUT one star ratings Only the review at the top gave them four stars I am now adding my name to the list of one stars
I bought a beige couch from them maybe two months ago I was worried about the color, but was assured by the salesperson that I did not have to worry; they gave it a good pre treatment and they guaranteed that If a stain did not come out, they would come clean it, and if that did not work, they would replace the cushion
I noticed a brown spot recently It looked like dirt to me I was not concerned, because dirt should have come right up Unfortunately, it did not budge with the cleaning solution they provided to me I called and requested service They showed up with a bottle of all purpose cleaner, and could not get the spot up either In the time between the phone call and when they could actually come, there was also a tiny spot on another cushion that looked like ink, perhaps from a pen in someone's pocket He tried to get that out, too Neither stain came out
I was angry because I ALWAYS scotch guard my new furniture, which has been successful in keeping stains at bay When I bought the furniture, I was told I could not scotch guard it or that would negate the warranty I followed their rule, and now I have two stained cushions The REAL screw job, however, is that I was just called and told by a very matter of fact Rooms to Go employee that their warranty did not cover either stain because they do not cover ink and they do not cover a "dirty" spot I was incredulous First of all, the couch is not even two months old It is not dirty It had a SPOT on it I reminded them that any spot, by definition, would be considered dirtyThat is what spots are! The lady on the phone (Lydia R***) was very unhelpful, unsympathetic and unapologeticI could tell she had had this type of phone call probably times a dayShe was clearly very used to telling people that Rooms To Go's warranty was completely worthless It should NEVER be used as a selling point
I would also like to point out that, after two months, I already have three or four "picked" areas where the thread is coming loose We live in a house with three adultsOur pets are not allowed on the furniture I have furniture that I have owned for DECADES that do not have snags in them, yet this already has them after only two months
BAD BAD BAD COMPANY! Do not throw your money away! Revdex.com: please reevaluate your ranking of this company

I purchase a unit on black Friday and they tried to deliver the unit times and every time the unit was damage
I been trying to get the u it exchange but now they are refusi g to helpWasted a month and a half tryi g to get a new u it with no luckNow they want to only give me refund to keep it as is or charge me 20% re stocking fee I was talking to Ethan at the customer service and he is a supervisor and he refuse to transfer me to his manager he was decline g to help in any wayAt first when I called he was busy and I ask for him again and he was available

My elderly and medically restricted parents purchased furniture to replace that which was lost during the Harvey flood One of the items was an entertainment center The center console was delivered on time but the side and top pieces had a two month waitThose items arrived and do not fit correctlyThe installers did not speak English and left the mess in the living room and left packing debris The items are still not installedMy father called their support number and the persons on the other end kept trying to make my dad say he ordered the wrong sized itemSomeone from Rooms2Go is supposed to come to his house next week to see about resolving thisIf they do not then this review will be resubmitted as an official Revdex.com complaint

Not happyFirst delivery- funiture damaged, yard left a mess, tags left on funiture still, smoking on my property at my front door
Not happyFirst delivery- funiture damaged, yard left a mess, tags left on funiture still, smoking on my property at my front doorI had to supply laddersSecond delivery scheduled 3-Recieved call asking if was okayYescame and went 9pm came and went 10pm came and wentI received a call 10:pm saying my delivery was on the wayI told them no, I have kids sleeping in bedHis reply was, the bed we are to work on? No but its 10:at night you were to be here at 8pmStill no replacement parts for bedNow I have to loose more money because of youMy mother purchased a couch and the arm is out more then the other side so you fall into a holeThey will not fix or replace the couchOverall experience, a zero$off my next purchaseHaha what makes you think I will purchase from you againI'm about to tell you to come pick the fu

Sold me a defective table and will not refund my money
I purchased a table from rooms to go wherein they contacted me about the furniture being defunctThey are telling me I waited to long to contact the

The delivery man didn't put the adjustable bed frame completely together, and he installed it incorrectly causing damages to be bed
Order #XXXXXXXX: The delivery man was at my house for less than minutes on 7/to deliver a recliner, mattress, and adjustable bed frameWithin minutes of him leaving my house the wooden slats under my bed broke and the bed was lopsidedI tried calling the delivery man back several times and he never answeredI then called customer service trying to get someone back to my house to fix my bed so I could have a place to sleepWhile I was on the phone I found a box in my room that still had parts to the adjustable frameAfter opening the boxes, we found the parts were the feet for the frameThe delivery guy never installed the feet to the frame for it to sit properly on the floorHe just sat the frame on top of the wooden slats which cause them to breakAfter being on the phone for an hour with customer service, I got absolutely nowhereI

Purchased bedroom set from Rooms to Go via lay-away; company delivered the wrong bedroom set and now refuses to piitems or refund my money
Paid $7,for a bedroom set and Rooms-company delivered (6/11) the wrong itemsSo my husband and I went to the (Mesquite) store location to resolve the matter and the store manager was very rude and became belligerent to my husband and I when we explained that this is not the items we purchased and put into lay-away
Additionally they charged us for other items that were initially free with the purchase of bedroom setCertainly this is a form of deceptive trade practices (bait and switch)I contacted corporate headquarters and they gave me the phone number of the regional manager and I called him on 6/and he has yet to return any of my callsThe mattress delivered is lesser quality and does not offer therapeutic relief and is now causing me physical pain due to the firmness of the mattress
The corporate headquarters r

Leather sofa and LoveseatBoth items are peeling in only a year I called and they refused to honor warranty
I purchased a leather sofa and recliner from rooms to go on February 4, I was told that I had a three-year warranty on the leatherAfter only one year and a couple months both pieces have a peeling and losing colorI called Rooms to go to file a claim with them and they denied the claim They said I only had one year when I was told at the store by representative of the rooms to go that I had years

Bought living room set a little over years it's defective They are offering a prorated rate and I'm saying they should pay the set
I bought set in 3/About a month ago I was cleaning the sofa and noticed that it's starting to fall apartI contacted rooms to go and they asked me to send pictures which I did One side of sofa is falling apart and the other side is brand newThat shows me that something is wrong with the leatherRooms to go is offering me a prorated rate because they claim they only offer one year warranty and days in which to use it because after that the amount starts to deminish I also had bought a leather protection which was for yearsIt expired on 3/ I think that this is a product that they know was defective and I think they should do better than a prorated rate I don't have little kids and I live here by myself therefore this is not wear and tearThis is a manufacturing defect
Claim#***Amount paid $ I also have pic

On December my family and I went shopping at this store at around 3pm in the afternoon and were met by the rudest sales repI have ever metWe were looking at the headboard to purchased and we politely asked the sales repabout the priceThe price were double what we saw at the other RtoGo so I asked the rep(Keith) why was the price so expensive at this store compare to the other oneHe then rudely cut me off stating "You can't compare the price here with other stores such as Ashley Furniture etcs." You can't compare pears with apples" I was like no really, you think I am stupidEach time that I tried to explained to him what I was saying he would rudely cut me off so I just walked out the door On the way out I passed three other RtoGo repsjust lounge around on some leather sofa as if they were on a New Year Eve partyI vowed not to return to this store and purchase anything from RtoGo ever and will tell everyone about this rude treatment by RtoGo

rooms to go show me department did not return my final email looking for guidance on how to procede costing me $
purchased blended leather couch and blended leather protector (paid extra) was not advised that I had extra warranty upon purchasefound out today whole couch could of been replaced when it started peeling and crackingwas advised by sales associate when purchasing new couch that they new of issues with blended leather and were offering me money backgave me email to contact specific departmentEmail sent with invoice info and received response requesting pics and then more picsI was offered $off purchase of new sectional and that old sectional would be picked up on deliverySent email back saying new sectional had already been purchased and that I would be picking up item, so there was no delivery and requested guidance on how to procedeemail was ignoredWhen item was picked up, old item was thrown away due to safety hazard (have a year old and no r