Rooms To Go

Delivery issues again
I was told that my furniture will be delivered between 7am-11am and again rooms to go dropped the ball ....its 5pm now and still no delivery and no one is being held accountable I have been on the phone with rooms to go just about all day and they keep passing the blame I have asked to speak to managers and the call center has avoided doing so each time that alone should raise a red flagThis is not customer service and is extremely unfair to me All representatives have been extremely rude and they only offered $off the delivery in attempts to "make it right" as someone needs to be held accountable this seems to be a business practice as it occurs every time I order I have no intention on patronizing an organization who has business practices as bad as this company

Can't get proper technicians for our furnitureBeen waiting months going on threeOur bed is still not put togetherWe are disabled vetrans
We need two technicians minimal

I was sold a year warranty months after my furniture with the expectation no matter what happened in the years my furniture would be covered
January 2015, almost years after I purchases my furniture I received a phone a phone call selling me the warranty I asked to see physical information on the warranty before I made the final decision but was told the option of the warranty would not be available to me if I did not purchase it then over the phone was also advised that the warranty would be apart of my furniture payment and included in the promotional pricing My issue throughout all of this is that I was told specifically that no matter what happened to my furniture I would be covered, not just covered under manufacture warranty So when I called to make a claim was told some items would not be covered because it was not a manufacture defect That was not explained to me The person that sold me the warranty would not allow me review the plan and what exactly it

How can Rooms to Go's two departments be managed so differently? Sales is fine, delivery's a nightmare that apparently the vast majority of folks have
Purchased leather sofa in November, earliest delivery was December from 2-They called and cancelled, rescheduled for Next day, Sunday 2-
They showed up at 10:while I'm at churchMade so many calls trying to find out what to doNo one returned calls, driver claimed a bad connection then wouldn't answer any texts or phone calls after thatFinally got someone who said order was closed now and I would have to reschedule in 24-hours when the system opened the order back up
WTF??? Oh, and then it would be another 2-weeks for a new delivery
Please read the reviews on Rooms to Go, and listen to themDo not shop here unless you are a masochistSeriously bad scheduling, delivery, and pickup
No one cares if they have screwed up, they get so many complaints, they do even care anymoreThey don't accept returns either
I

Replacement couch has the same issue as the original couch and it appears to be a design problemThe month extended warrantee won't cover it
The couch frame is deforming during use and is uncomfortableThe couch was purchased 10/24/order #XXXXXXXXSKU #XXXXXXXX with fabric protectionThis unit was replaced under warrantee on 02/07/per order #XXXXXXXXEX and this unit has the same problemSales repMrEdward I., Jr(XXXXXX) Respectful employeeWarrantee contract #XXXXXXXPrice for couch $774.50, love seat price $0% for monthsNo payments missed

Purchased in two chairs/ottomans Fabric peeled terribly Went to store last year to complain and sales person said fabric was inferior
Disappointed in their "Customer Satisfaction" with no offer to buy new chairs at a discount We've purchased many items there during our time here in Florida - there is no Customer Satisfaction as far as our chairs' situation goesWill not buy anything there in the future, nor will we recommend anyone to do so

The bed I purchased has broken times within months
8months ago I bought x wing fighter twin beds for my granchildren, the one bed has been great but the other one has broken times in the months, the footboard has fallen off timesThe 1st time I called but was able tl fix itThe 2nd time it fell off I was just about to call the store when they phoned and said that they were sending out a package to me because the bed had been reddesigned or refiggered to help with support, it took several weeks for the package and repairman tocome when the pckg came it had corner supports and l brackets for the bedsThe repairmen said he didnt know where he could put the l brackets but did put on the corner brackets onSeveral weeks later my grandson who is only pounds jumped from his bed to the other bed and the footboard came off for the third time and with the corner brackets on it pulled everthing apartI phoned the company that day and they would send a repairman out to ch

Poor delivery service from Rooms 2Go will cost me or thousand, because their contract delivers didn't have the entire delivery or damaged product
Original Email to Rooms to Go on 1/31/18:
How Rooms to Go Really Screwed My Super Bowl Party and the Super Bowl is still Days Away!!!
I preface my email with the fact that I was warned about Rooms To Go, but I didn't listen I give Rooms to Go the following grades:
Rooms To Go Final Grades
Advertising - A (Great Commercials)
Sales - A (Salesperson Courteous/Knowledgeable)
Delivery - F (My furniture wasn't delivered timely and when delivered damaged)
Customer Service - Incomplete
First, the Super Bowl is scheduled on Sunday, February 4th, I purchased products on Sunday, December 10, How could Rooms to Go screw up a month and week window to get it right?
Rooms To Go Items Purchased:
Wall Décor - I picked up in store (Picked up in store December 10, 2017)
Sofia Vergara Leather

They charged me an additional on my account
I purchased a sofa and loveseat on 1/21/ It was a floor model I only wanted the two items but salesman said I had to include the rug I asked for a price on both and he came back w the $and change my son and I said ok We also had some club "thrown in" The salesman kept jabbering away and saying that he needed to adjust things here and there and was very confusing to me said it was all because they had to adjust as it was from a floor display being broken up Gave me a receipt for the recliners totaling and another receipt totaling which was for the club that was supposed to be thrown in I saw this and was like ok Never ever was given any receipt for the rugs/pads Had I been given these receipts I would have turned around and gone into the store to cancel the order The TOTAL sale was to include the rug as I stated to the salesman from the beginning I never wanted the rug he said I had to t

Will not honor warranty of defective dining set that is buckling
We purchased our dining set September of last year & purchased an extended warranty along with itRooms to Go has already replaced this table once saying it was "manufacturers defect"Now that the same problem is happening, they will not give us store credit for another table as stated in the extended warranty peperwork

Delivery was canceled by Rooms to go, did not honor reschedule request, had to take time off work to be home, pieces of furniture arrived damaged
I ordered pieces of furniture to be delivered on 1/7/17, order #XXXXXXXXIRooms to Go Customer Service called me to cancel my appointment due to the possibility of inclement weather, they could not reschedule and informed me I needed to call back after hoursWhen I was able to reschedule, I was unable to pick a time frame so I had to wait again for the automated callI had requested an evening delivery due to the fact that I workRooms to Go did not accommodate the requestInstead, I had to stay home at work to be first stop so I could miss as little work as possibleDelivery came, all pieces were damagedI am still waiting on replacement pieces (drawers for desk, and gray console)The white console arrived with the doors touching the drawers, the top has a crease in it, and the back is completely spit in the wood all the

Purchased extended warranty on furniture from Rooms to Go and they are not honoring the repair or replacement of sofa that had frame issues
I purchased a sofa and love seat from rooms to go roughly about and a half years ago About a week later a gentleman from rooms to go called me to ask me how my furniture purchase was going and asked if I was interested in the extended service plan Initially I was skeptical I asked if the frame and springs were covered under this warranty, because thats the only issues I have ever had with furniture in the past, and the salesman assured me that these issues would be covered under the extended warranty plan So I purchased the extended warranty So over the past couple of months I have noticed that sofa sags in when you sit towards the middle of the sofa, as time passed this issue has become worse Called warranty service, and they scheduled a visit The first visit they reported back that there was no damage to the sofa and it was comp

Furniture warranty is not valid if you move your furniture from where they deliver it Moving furniture voids warranty!!!
Moving of furniture voids the warranty!! So you are never to move Was originally told if we had moved in state it would be covered but they quickly changed that to any move voids the warranty So we are stuck paying for more years for a couch you cannot open; motorized couch that has such tight tolerances that any thing will cause it to rub together and tear the leather material
I sold my home and had the couch moved to my grand daughters house in Trussville AL That is when we noticed the leather rubbing and starting to tear Had to have rubbing all along and we just didn't notice as the only side opened was the side where the rub would not have been noticeable So I am still making payments (more years) on a couch they won't fix and can't be opened without causing more damage
My son-in-law and his wife bought the same couch and are now very

We have a manufacturing problem with our sectionalRooms To Go will not honor their warranty Even though it has not been one year
On October 10, we ordered a piece sectional from Rooms-online The Sectional was delivered on October 15, We noticed that one piece looked slightly different, but we thought it was made that wayAfter a few months of use, it the piece started to bow significantly Upon further inspection, it was clear that a support beam inside the sectional was either broken or non existent On March 7, Rooms-was contacted On March 26, an inspection was conducted in our home The "inspector" took pictures of the sectional On April 1, we were contacted by Rooms-To-Go The representative claimed "this clearly happened in the home," and "you should have called us sooner."
This sectional was still under Rooms-one-year-warranty which includes the following statement:
"We warrant that the merchandise you

I requested minute call before delivery,was not done & Driver leftRescheduled a month later again driver did not call & did not wait
NO DELIVERY
I made several large purchases from the location on GULF FWY, Friendswood, TX I requested and received half an hour advance call so somebody can be home for the delivery
However in my last purchase I again asked my salesman Anthony to make sure I get at least half an hour advance call before the delivery scheduled for 11-22-and I was assured it will be no problem
Unfortunately I received a call minutes before the truck got to the house, he said no minutes notation was on orderI asked for minutes to get home from work but he will not waitHe was gone when we got home
I complained to customer service on December 2, ten days after incident because up to that date nobody apologized, nobody gave explanation why they did not give a call minutes in advance and nobody called to schedule the deli

Rooms To Go falsely advertised and sold me a faux leather sofa as genuineAfter years the sofa's "genuine" leather is peeling from every surface
The problem first occurred on May of where the sofa started to show bubbling on the surface
I was sold a fake leather sofa as genuine leather that is now falling apartWhen I contacted them about this they only offered a $credit that I had to use immediately
They offered me this credit because they claim they cant replace it as it was discontinued, (likely due to this issue) however after checking the site the name simply changed
Original: https://www.roomstogo.com/product/Sectionals/Shiloh-Black-2Pc-Sectional/XXXXXXXP...⇄ /> New Model they are not willing to exchange for:
Nagoya Black
https://www.roomstogo.com/product/Living-Room-Sets/Nagoya-Black-2-Pc-Sectional/X...⇄ /> Order #XXXXXXX Jul 3,
Model #XXXXXXP - Shiloh Black
Sales Rep: Woody
Cost: $
Payment Method: In house Credit
Cost after credit

I purchased two bedroom suites from rooms to go on April 30, About two weeks ago I discovered I had bed bugs in these two rooms
I purchased two bedroom suites from rooms to go on April 30, This was in two different roomsAbout two weeks ago I discovered I had bed bugs in these same two roomsI have five bedroom and this problem didn't only happen in the rooms that I purchased furniture from rooms to goI have had my home sprayed from pest control and have bought spray from local stores to cure the problemI have to purchase new twin mattress because the one I purchased from rooms to go was infested with the bed bugsI'm still paying on the account from rooms to goI will not purchase any more furniture from themIs their warehouse or delivery truck infested with these bed bugs and how many people have been effected by thisI think I deserve my money back for all that I've been through,

Made the mistake of buying a sectional couch there $cash, the unit arrived and the main sofa was caved in on the side and the recliner would not operate,they made notes and arranged for a new one to be delivered in two weekscouch arrived and days later the motor broke,called to report it, was told they would send a tech out to repair it, in another two weeks to fix it,I was out of town and had to have my son stay home from school to meet the tech,because they will not negotiate delivery times.got home later that night asked my son what happened, he said the guy told him they would have to order another motor, no explanation of when it would be here so I could actually use my couch? After waiting a month I went back to the store were I purchased the couch to find out
When I walked in the store the bubbly lil blond lady said welcome to Rooms to go how can I help you,when I told her my problem and she realized she would not get commission her whole attitude changed and told me in a curt voice,we do not do repairs here and walked offWent to the back office hoping to talk to someone in their little cage like office,and was told the exact same thing by what I am assuming is their office manager who actually left the confinement of the jail office to hand me a brochure with a number on it and said call themWhen I did call them they said they were going to bring a new couch in stead,this is the last conversation I had and that was two weeks ago, still no couchtheir customer service after the sale *** from top management all the way down to store level management and sales associatesNeedless to say will never buy from them again

I purchased a family room set in 8/with a push button reclinerRecently it stopped working.A piece of the mechanism broke off
Today ( 12/) I contacted the customer service department and spoke to a representative(Sheba) and was told that the problem could not be remedied due to the fact that the warranty had expired.I then spoke with a manager(Giovanni) and was told the same thing.His suggestion was to google furniture repairI feel when a product literally breaks off the frame the issue is not a warranty issue but a case of a defective product,and a reputable company should repair or replace the defect

After my purchase of $(paid in full) on 03/26/of a sofa sleeper I found the mattress, a $upgrade to be very uncomfortable
The salesperson dismissed me at my next visit by saying I would just have to buy a foam pad At the time my mother was very sick and I was totally dedicated to her care so I never pursued the matter On 01/07/I had their service tech come to fix a problem with pulling the mattress out I called their customer service number at pm that same day because I noticed the mattress was really tilted up on the pillow endThe person who answered, "Heather" was totally rude and argumentative with me On this company's receipt folder is stated "our policy is your complete satisfaction" She actually told me it didn't say that I contacted Todd Ulrich with WFTV Orlando to help me deal with this and he sent at least letters to the company with no response