Michael & Son Services

Thank you for allowing us to respond to our customer's concern Our solution to this concern is to refund her all the monies regarding the concrete work in the amount of $1,per our Baltimore managerMichael and Son is prepared to refund the $1,once her file is out of dispute with our Accounting Department and her bank

Thank you for allowing us to respond to our customer's concern Michael and Son Services arrived at our customer's home to install a New [redacted] Heat Pump SystemOn Dec we performed a routine Maintenance Tune Up and found no concernsIn July we checked on the unit and adjusted the refrigerant charge, cleared drain and replaced the air filterApril 5th we were scheduled to go out because our customer had concerns wit the ACWe arrived and found the system low on refrigerant, the air filter was dirty and we saw a need after further research to perform a leak searchWe performed the refrigerant leak test and found a leak in the tubing at the outdoor unit, repaired the leak, charged the unit and replaced the air filterOn June 19th we arrived to the customer's house to find the drain line trap clogged, cleared and checked the refrigerant, everything was operating as it should beJune 30th we were called back and found some concerns accessing the customer's preexisting drain line for evaluation regarding the drain clogged issuesWe added an additional sensor for water protection at no cost to the customerJuly 1, we ran a new drain for for the unit at no cost to our customer, checked the refrigerant pressure, and found the attic fan was non operationalJuly 15th, we were called because customer had no AC we diagnosed and found the blower motor needed to be replacedOur customer's unit is warrantiedWe ordered the motor, board, and transformer, installed these parts and testedEverything was working as it shouldDecember 9, we checked on the unit, adjusted refrigerant, checked over the system and everything was tested and workingMarch 25th, the unit was not defrosting properly, we added refrigerantOn May 8th unit was low on refrigerant, charged and scheduled return for leak test and repairWe returned to seal all refrigerant leaks in systemTested work everything is working as it should All unit concerns have been corrected under warrantiesAt this time everything is working normallyAs it is impossible to predict any future issues of mechanical equipment, it is important to keep the air filter clean and maintained on a regular basisFailure to do so will cause added stress to the systemwhich can result in equipment and or part failures including refrigerant leaksMichael and Son Services strongly believe a replacement of the unit is not necessaryWe have not found any particular concerns to deem the unit as a “lemon” We believe the unit to be in good working condition and free of any defectsUnit is still under manufacturer warranty and we will continue to respond in a timely manner to correct any issues covered at no expense to our customerThis was a truly a regular service call, these type of things do happen which id why we have our regular season tuneups to catch these concerns before they happen and her coverage covered these type of concerns If our customer has any questions please contact us directly so we can further assistIf there are no further issues please consider closing this matter as satisfied

Troy provided highly professionalized and efficient service He called and arrived on time He analyzed our problems and explained our options clearly He also identified many possible improvements and updates for us to consider at various points in the futureHe got to work quickly on the tasks we agreed upon for this visit and provided accurate cost and time estimates Troy's explanations and demonstrations were clear and helpful once he completed the work and everything is not merely repaired but functioning better than newWe have had good and bad service calls with various companies over the years Troy is one of the best

I certainly made a good choice to call on Michael & Son Services for a plumbing replacement The Plumber (David W.) was very efficient, personable, knowledgeable in this field I could not have had any better service!!! He certainly should be recognized as a great representative of the company!! When I need to call for their services again, I will certainly ask for David W

Thank you for allowing us to respond to our customer's concern All conditions have been met [redacted] has been refunded as promised

From: Mandisa D***< [redacted] @michaelandson.com>Date: Fri, Dec 12, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>, Vance S [redacted] < [redacted] @michaelandson.com>?The refund was quoted to you earlier.We would like to be able to close this file with the Revdex.com, please contact the office directly and they will go over the refund with youThank you

David was on time and very professionalHe explained the dispatch fee and diagnostic fee for my electrical problem and then proceeded to offer several possible solutions at different pricesadvantages and disadvantages of each option was clearly explainedHe also inquired about the age of my smoke detectors and offered to replace them while he was hereSince I had replaced one hardwired unit already, and it wasn't an easy job, I was glad to have him do it for me

Changed out defective hot water heater On time Knowledgeable Excellent work

Had additional services completed todayRobert T [redacted] was another outstanding Michael and Son HVAC representative that provided informative info about my AC unit and maintenance of my home Very happy with his ability to explain my services and program I had enrolled inExcellent!!

Received prompt professional service for my generator.

I would recommend Michael and SonThey are very knowledge

From: Roselyn M [redacted] Date: Mon, Nov 23, at 9:AMSubject: Revdex.com Complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>In response to [redacted] Michael and Son Services replaced [redacted] 's furnace on October 20, and refunded her the difference in priceWe consider this concern closedRoselyn [redacted] M***Customer Relations Department Michael & Son Services, IncGeneral Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-#### [redacted] @michaelandson.com

My experience with the serviceman was of the quality I have come to expect from Michael & Son

The electrical technician that came to our home was very knowledgeable and patient during the heatWe like Michael and Sons business very much, just too bad project was not in our budget

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me On June 12, 2015, I received the following email from the company: [redacted] [redacted] Thank you for speaking to me this morning regarding your service concern As we discussed we will have a team of guys including Electrical , HVAC installer and a drywall team to cut and replace the drywall when all is complete Your scheduled date and time that work for you was June 18,The arrival time is between am and am our goal is to complete the heat tape or re-routing of the line the same dayWE WILL NOT RUN ANY DRAINING FROM YOUR UNIT THROUGH THE SUMP PUMP AS YOU REQUESTED!!! (Just writing to be clear smile) The only thing that may require a second day as we discussed is maybe the painting if the drywall mud and taping doesn't dry in time to complete the work Please reply to let me know you agree with what is written in the message above and if you need to add or clarify, I will be more than happy to answer or correct what is needed? Thank you again for allowing us to serve your concern and I look forward to getting your home back up to shape Vance S [redacted] Customer Relations Manager Michael & Son Service Inc Lastly, it is my hope that Michael & Son is sincere and will execute the process they communicated in the email above Regards, [redacted]

From: Mandisa D [redacted] < [redacted] @michaelandson.com>Date: Fri, Feb 6, 2015 at 2:00 PMSubject: Fwd: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @mybbb.org>Cc: Vance S [redacted] ... < [redacted] @michaelandson.com>In response to [redacted] Thank you for allowing us to respond to our customer's concern. Vance has spoken to this customer and they have resolved this matter. Please close this matter as satisfied.

Our experience with Michael & Sons Restoration and their technician, MrAhmed B [redacted] and Renee, was exceptionalAfter experiencing severe water damage, MrB [redacted] responded within 2-hours of our phone call to Michael & SonsBoth men were courteous, understanding of our distress, and very competent, true professionals

Curtis P, HVAC Technician, provided outstanding service during my annual heating inspection He was on time, extremely friendly, and very knowledgeable He provided information and suggestions that were totally appropriate and helpfulI have nothing but positive things to say about Curtis P!!

Tucson Varrived on time, explained what he was doing, maintained a clean and safe working space, and thought carefully before actingHe solved the problem, and gave me advice on how to prevent future problems

Thank you for allowing us to respond to this concern Michael & Son have no record of a concern with this customer’s electric furnace complaint We are sorry for this concern and would be more than happy to offer our customer $in Michael & Son store credit to settle this concern