Michael & Son Services

Corey was professional and solved my electrical issue He checked other electrical systems in my house to make sure they were safe--at no cost I would highly recommend Michael and Son Services and ask for Corey Pryka

May 30, Revdex.com Plumbing Fredericksburg Customer Information: [redacted] [redacted] [redacted] Phone: ###-###-#### ###-###-#### Fax: ###-###-#### Email: [redacted] [redacted] Dear Revdex.com: We are in receipt of your inquiry from ***- [redacted] dated May 27, We all are well aware and familiar with ***’s situation In the statements below, I will explain all the things that we have done to try to provide her desired result ** [redacted] initially called Michael and Son Services, Incon March 22, at 1:pm She inquired about a water main shut off valve located in the crawl space under her home We returned two days later and completed the work along with the water heater installation The technician, [redacted] advised *** [redacted] that her water heater was well over years old The water heater was past its useful life The average water heater useful life is from eight to twelve years The water heater was installed on March 29th of On April4, 2013, we returned to check the water heater at ***’s request because she felt she did not have “hot water” Here at ***’ notes: “ I checked thermostats and elements and everything is wor [redacted] fine.....I checked faucets upstairs and they are wor [redacted] fine....the water is hot in all faucets so there’s nothing I can do at this point....homeowner stated she does not want to turn temp up which i'm not allowed to....water heater wor [redacted] fine...job done.” Seven days later on April 11, ** [redacted] called back and said “after washing dishes or one shower, she has NO hot water ** [redacted] returned the next day with the following technician’s notes: “no hot water after one shower...I will need to check thermostat and elements ..water heater is working fine, no issues” Two weeks later, ** [redacted] would call again about insufficient hot water This time, we sent a different technician to her home Our policy, if after several visits, if one technician is unable to locate the issue, then we send a different technician ** [redacted] , who is a Senior Technician and one of our Quality control technicians to ensure compliance with Michael and Son and manufacturer’s installation compliance, visited her home Listed below are his notes in her file: “ran hot water filled tub water temperature degrees tested both tstats & elements lowered temperature on lower tstat engaging upper tstat both tstat & elements wor [redacted] reset temperature at waited for heater to reach temperature tested heater wor [redacted] properly” Please note what is significant here is the elements and thermostats were tested to determine the sequence in which they engaged Because the cold water enters the tank from the bottom, this again ensures proper operation Less than days later, ** [redacted] called again according to ***, she was still experiencing insufficient hot water, we made a management decision to replace the water heater on May 27th, Prior to the new installation, the technician once again, tested the water heater and listed below are his notes: “PER MANAGER [redacted] : PERFORM BASIC DIAGNOSTICS AND REPLACE HEATER 'DIAGNOSTICS ON OLD HEATER, ALL ELECTRICAL OPERATIONS CORRECT, WATER TEMP AT KITCHEN FAUCET DIRECTLY AFTER SHOWER 138” So prior to changing out the water heater, we determined that the original was working properly as previously tested However, we changed the heater out for ** ***’s satisfaction The water was heater was changed by ** [redacted] on May 27th On January 31, 2014, ** [redacted] called again and was unable to “draw a bath” At this point, Michael and Son Services, Inc has checked everything out regarding the operation of the water heaters that were installed The following individuals visited ***’s home early in the morning (7: am) ** [redacted] – the original technician, ** [redacted] – [redacted] ’s [redacted] Water Heater Representative and I ** [redacted] tested the water heater thoroughly to include the thermostats and elements He tested the sequences in which these parts engaged which was correct He electronically tested the temperature at the faucets and it was in excess of degrees His final determination was that the water heater was operating as it was manufactured We informed *** The only item left to check was the electrical wiring for the home We dispatched our electrician to her property to confirm all the electrical requirements for the water heater We did In order for the water heater to operate electrically correct, it is required to be on a dedicated circuit Listed below are the electrician comments: “Water is now a dedicated pole amp circuit with no splices or junction in it Installed new amp pole breaker for water heater back charge plumbing $250.00” This service call value was $of which ** [redacted] was not asked to pay The plumbing department absorbed this cost Again, this was on January 31th, On March 29, 2014, we sent another technician to ***’s home Same issues This time, we suggested for him to spend a considerable about of time in the home to see if there were any unusual contributable conditions None were found Listed below are his comments: “Ran cold water throughout all faucets and toilets for minutes and ran hat water in kitchen sink only for minutes that's gallon hot water and water was still hot.” [redacted] *** (please note: a standard residential water heater will use approximately 70% of its capacity prior to the water becoming tempered In this case, that would be approximately gallons of hot water) Again,,,***’s water is hot It appears to Michael and Son Services, Incthat ** [redacted] is comparing the water temperature to the temperature she had on her much older water heater The temperature on water heaters from many years ago such as hers was set much higher than today’s water heater temperature Legally, we can only set the temperature at degrees This temperature is set from the factory ** [redacted] feels that Michael and Son is trying to circumvent our responsibility to her as our client This is not the case We have done everything possible, her water is hot, and the heater is functioning as it was manufacturedWe can only fix or replace what is mechanical We received numerous emails and phone calls from ** [redacted] in which we always responded ** [redacted] indicated that it appeared that Michael and Son Services, Incwas not competent enough to fix her current issues I suggested to her that she hire her own independent contractor to review the water heater and the situationThis would be an independent third party She was concerned because it was be an additional expense to her I told her that Michael and Son Services, Incwould pay for all the related charges associated with the third party doing an inspection behind us I would be more than happy to forward you the emails as well should they become necessary We would request to be present during the independent contractor’s review for confirmation If the third party found that we failed in our water heater installation; we will fix it and make it right This would be at no cost to her She did not accept our invitation This was the last that we heard from her until our receipt of your letter Sincerely, [redacted] General Plumbing Manager Michael and Son Services, Inc CC: [redacted] , [redacted] Sincerely, Malcolm J [redacted] Plumbing General Manager Michael and Son Services, Inc

James Rwas very nice and he explained what the problem was with my heating system in a way that I could understand

Great customer service provided by James and Sylvester

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is extremely unprofessional on the Business' partWhatever it is said by the business here, it is fully untrueI would like to ask Revdex.com to close this case with this last statement from meAs mentioned earlier, the reason of my complaint being submitted to the Revdex.com is for the public/other clients or potential clients to know that Michal and Son is not a trustworthy, honest company to rely onI truly feel they are out preying on customers, especially, on the ones who do not have any understanding on the service they need or what the business is recommending about equipment they are servicing or repairingIt is like going to an unscrupulous auto service shop and they come up with a list of repairs/parts a car does not needFor the record -- none of the items mentioned by MrVance were offeredThey couldn’t – because, they know that they rendered zero service to may equipment I will not entertain in responding in detail to any part of their statement I am happy that this will be settled in court as they have chosen to do soAgain, the truth will prevail, because I do want to believe in the system MrVance, just rememer, that whoever walks with integrity, walks secure Regards, [redacted]

Michael & Son Norfolk Received electrical and HVAC systems review today

Most of the service persons are good

Stephen provided good service

Showed up on time Professional, clean, always put clean cover over shoes before entering Came prepared and corrected a water pressure regulator that was no longer working by replacing it Pipes no longer make noise

Thank you for your response regarding her $fee and speaking to her was all handled by me (Vance S [redacted] ) All money regarding a refund is sent out on Fridays only we will reconfirm and make sure if not sent it will be sent this friday 13thAgain, Thanks for your responseVance S [redacted]

From: [redacted] < [redacted] @ [redacted] .net>Date: Tue, May 5, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] have now received a check in payment of our claim, and the matter is resolvedThank you, [redacted] ***

Greg Twas excellent polite and knew his stuff

[redacted] , this is your complaint ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Mon, Jun 2, at 11:AM Subject: Revdex.com - [redacted] To: [redacted] < [redacted] > Cc: [redacted] < [redacted] > [redacted] - Below is a response I have tried to send 2x for ***As I said before, something is NOT working properly with the online reporting and responsesHOW can we fix this? Please see response below and forward to [redacted] at the Revdex.com Thank you.Michael & Son Service Inc has tried to reach this customer several times and customer has never returned our callMIchael & Son has agreed to refund her for the heaters she purchased while she was waiting on a decision to be madeWe were unaware that she had another company working on her unit and that they were able to get it to work After a search of the market for a new part for her unit there were none availableMichael & son Service Inc do not rely on after market parts or reused parts as a solution to our customers concerns Thank you for your letter of concern and we will forward her refund for the three heaters we were aware of to satisfy this claimWe will take no responsibilty for the cost of any other service company who she has chosen to correct her unit - [redacted] ; Customer Relations Manager [redacted] Office ManagerMichael & Son Services, IncGeneral Washington DriveAlexandria VA P- ###-###-####F- ###-###-#### [redacted] "If you can't, we can!" ™

If you need electrical services for your home, I suggest you call Michael & Sons and ask for Gustavo M*** He is simply the most accommodating, reasonable, and honest electrician I have EVER used(BTW, I am an architect, so I have dealt with several.) He has done the rewiring in our kitchen, installed attic fans, and installed a desperately needed electrical panel If you have any issues or questions, however minor, he will ALWAYS respond My only complaint is that he always calls me "boss":)

Sam the technician was very helpful He took the time to talk and answer all of my questions He looked out for my best interests and spoke very honestly

[To assist us in bringing this matter to a close, you must give us a re [redacted] why you are rejecting the responseIf no re [redacted] is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Once again this company gives the run around, this so called courtesy price of $is not a courtesy it is a rip off and was not offered until I got the Revdex.com involved2nd of all the competitor that is mentioned is ***'s and they gave me the first estimate thinking also that this was a bigger job, they have done work for me previously, they also came by on Friday after this job was completed and I explained what happened and they also agree I got ripped off and told me Michael and Son is known to rip customers offI like many consumers with a leaking pipe will call around to see if a company can complete a job soon, and also ask about Pricing that's what consumers doSo again this company wants to act like I did something wrong by calling and asking questionsThe problem here is that I was told that the job was expected to be a BIG job and it turned out to be way more easier than expected and they think I was going to not stop and ask for money back on a job that took under hour and used less than $in partLike I said I want this settled at $ which is still to much, this company has caused extreme stress in my house and if the next response is not what I want then I am taking this company to courtThey keep wanting this complaint closed because they know they are WRONGI have heard their same story times and they have done nothing but give a non-sense run around storyYES I AGREE THE LEAK IS FIXED I HAVE NOT DISPUTED THIS, WHAT I DISAGREE WITH IS THE COST!!!!! I FEEL STRONG ABOUT MY DECISION AND WILL STAND UP TO THIS COMPANY IN COURT, NO ONE DESERVES TO BE PUT THROUGH WHAT I BEEN THROUGHRegards, [redacted]

The reason we have a home care agreement with Michael & Son is because we believe in identifying, and fixing, issues before they become problems Our home care agreement provides for annual inspections of our plumbing, electrical, air conditioning, and heating systems Recently, a Michael & Son staffer named Augie inspected our plumbing system, and identified four issues, any of which could and almost certainly would have developed into much bigger problems Each issue was carefully explained to us, and we immediately authorized repairs, which Augie carried out during the same visit, at a very good price We are pleased

I would like to thank Brandon W [redacted] for a job well doneBrandon went over and beyond the call of duty to satisfy me and impressed me greatly with his professionalism and his ability to do the job as well as anyone could have possibly doneHe was very neat about his work and very neatly dressed to represent his companyIt was a pleasure to work with Brandon on this project

The team of Hvac and electrical personnel that serviced my electrical and Hvac systems were very professional and knowable A problem was encountered in the electrical wiring in my heat pump system which after extensive examine was eventually resolved

Service technician, Ron E., understood my request, reviewed it with me before starting work, and completed the work in a timely and efficient manner His pleasant manner and efficient work ethic was much appreciated