Hibu

My contract clearly shows the debt owed to hibu is payable in monthly installments. However, I am being billed for the full amount "due upon receipt." They have already tacked on a late charge on the last statement I received. I believe I was sold a "bait and switch."

On February 25, 2019 I signed a contract with HIBU to help advertise and market my company. On March 25, 2019 I was billed for $413.55. On April 12, 2019 I contacted HIBU to cancel my contract as my Sales Consultant said I could cancel my contract at anytime, if I was not satisfied. On this particular date, I was instructed by the Customer Service rep to email Technical Support and explain what I was wanting to do. I emailed Technical Support stating two things; 1/ I wanted to Cancel my contract ASAP and 2/ I was told by my Sales Representative that the 6 month contract that I signed up for was going to cost me $320 total for the 6 months. On March 25, 2019 I was billed for $413.55. I was so confused and frustrated with my Sales Representative. She specifically told me that I could cancel at anytime and also told me multiple times (that I have in writing) that my cost would be $320 total for 6 months and then $320 Month to Month after that. On April 25, 2019, after many attempts, via phone calls and emails, I was emailed an adjustment email stating that "no adjustment is warranted." That same day through many more phone calls I was able to talk to the Claims Department Representative, Robert M, who decided that my claim was not being adjusted even thought I have submitted ample proof of what I was told by my Sales Representative. He stated that I was in a 12 month contract, which to my dismay was not what I was told when I signed up. My Sales Representative told me that when I signed the contract 'it says 12 Months but it is really only for 6 Months, our checkout only has options for 12 Months, so I will just do it this way, but you are only in a 6 months contract. You can cancel anytime if you need to do so." I have since been charged for another months worth of nothing, as it seems, even though I wanted to cancel over a month ago.

So now I am stuck in a 12 Month contract, which was only supposed to be 6 Months.
I'm not being allowed to cancel my contract as I was told I could do, per my Sales Rep. And I am paying A LOT more money than I agreed upon, even though this is NOT what my Sales Rep told me that cost was going to be.

This company is a joke. I was lied to by my local sales rep and I have unfortunately not been given what I was told.

I hired Hibu to advertise within a forty mile radius of Farmville, VA 23901. I have discovered that Hibu has spent a significant portion of my $1250 monthly advertising budget, advertising my insurance Agency in states that I am not licensed. Hibu’s defense; “We cannot help where your ads appear.” Hibu took my money, but accepts no responsibility for how my money is used.

I agreed to try their service for FaceBook advertising and was informed by the salesperson ( Adam) that my ads would cost $540 per month for maximum feeds. The startup cost was half of the $540 ($270). During the phone conversation, I informed Adam that I would cancel the service if I wasn't completely satisfied and he agreed that was "ok". Also, during this conversation, it was understood that I would have to approve the campaign prior to it going live. This was on January 31, 2019. On February 22, 2019, I received an email regarding "the campaign being live." I emailed the person I was dealing with and told them I had not approved anything to go live and I didn't want to use them. This was because no one had contacted me about what the next steps were, no response to my emails, nor what the campaign looked like. I refuse to pay for a campaign that I have not seen. I also sent another email informing I don't want their service and not to charge my credit card anymore. They continued to charge my credit card and I contacted AMX and disputed the charge. They opened "an investigation" and informed they would contact me later to give results of their investigation. I informed them again that I am not under any contract for their service and to stop sending me invoices for services that I have not received. They continue to harass me with invoices of service they have not provided. No contract was signed and no campaign was approved for any FaceBook ads. I also informed them that I would be filing a complaint with the Revdex.com.

After seeing all of the complaints in their Revdex.com file, I'm not understanding how this company could have an A+ RATING. As a Federal Agent, I would investigate this company for fraud.

I have been with Hibu (Yellow Book) for over 10 years. The new book always came out in the early spring. Every year I would just renew it. Came to find out the book arrived at my door mid December. So now they wanted me to pay up until mid March. That’s 3 months without service.
I already paid for one month.

Our business *** hired Hibu to conduct online advertising and manage our google adwords November of 2018. Since that time or traffic and sales steadily decreased to where it had become a crisis. Since hiring the company we maded only 3 sales NONE OF WHICH CAME FROM THEIR ADVERTISING.

We made numerous calls emails and inquiries searching for help. Some were answered however MOST WERE NOT. We provided HIBU with statistics showing that the competition around us was selling 10 times more than us since we hired them.

Sometime in march we decided we couldnt afford their failures any longer and cancelled them. This was far from an easy process. Numerous phone calls were made and of course the people answering could not help but could only send an Email to someone who could.

Numerous phone calls and emails later we Spoke to Damien who's only solution was to spend more money with his company. He further claimed that we were under a six month contract to continue with them. Therefore they refuse to cancel our advertising and continue to bill. I was forced to cancel our debit card as they were automatically billing it.

I did not and never have signed a contract with an advertiser. They also bill ahead but even though they were cancelled continue to bill us. We have now been threatened with Attorneys and Collections all this as our business fails due to lack of sales.

They signed me up for a contract after giving me the impression that I wouldn't be under contract. I tried to cancel the service before it went live and they did not cancel. The company is charging me more than the quoted price.

This company is the most unprofessional, rude and condescending company I have ever dealt with. They are harassing us repeatedly to pay an invoice for the company that previously owned our phone number. When I requested a contract for our company to prove that we indeed owed the amount due, they sent me an auto renewal for the previous companies contract dated 9 months after that company closed its doors. Every employee I have tried speaking with to resolve this matter with has spoken disrespectfully to myself and the General Manager. I have stated we are not responsible for this statement and all I have been told is that they will continue to call this number until the bill is paid in full, they have refused to send me documentation requested to cancel our number from being printed.

I became a HIBU client after its sale representative pitched the product as a way to increase my company's marketing and sales. The sales representative told me at first that I would be clocked into a one year contract. Several times I refused to be locked into a one year contract, because I had no idea how HIBU services would work for my company. After quite a few back & forth the sale rep told me that there could be away to stop HIBU services. Feeling confident about this, I signed up.
HIBU claims that there has been tones of *** traffic directed to my page. I am yet to see one good result. Although some adjustments were made and I now hold a grand total of 11 leads (by the way one of them is John Doe)the advertisements have not yield a single serious lead. I by myself without HIBU assistance have generated more good leads. Every month my company bleeds $251.00. I have asked repeatedly to cancel the contract, stop billing, but HIBU continues to charge $251.00 a month. I have expressed my disappointment to the sales rep who now insists she is trying to help me. I complain to the company, and I have asked to stop the billing. I have now denied access of my *** page to HIBU. I want nothing to do with them, and I don't understand why they keep billing an extremely dissatisfied customer. I am not asking for reimbursement (which I should). I just want the bleeding (meaning billing) to stop. It is obvious that HIBU is not the right product for my company.

I contacted Hibu to see if they could build a website . The agent I talked with was Michaela.C***@hibu.com . they Bildt a website cost $ 99.00 + $ 59.00 a mount I paid this.
What I didn't realize was tat it was not registered with search engines to do that they wanted $ 1200.00 a mount I sad I can't pay that well Michaela sad they could do it for $ 600.00 I sad I don't have the money I can't pay it. Than Michaela sad she would give me 1 mount for free and if I didn't have any sales by the end of the mount they will take the website down and I didn't owe them anything . Before the mount was up I sad take the website down 2-3 times I sad that because I sad I can't pay this ( my subconscious mind mast have known something I didn't ) I was afraid I was going to end up in a situation where I could pay, and sure enough I did.
Michaela sad you deal with me and I did. They tock the website down before the mount was up .
Than the billing department steps in and they want me to pay for 6 mounts at $ 600.00 a month
I talked to two persons in that department they say they have a recording of are agreement . I have talked to them it was a heated discussion not productive at all.
I tock a chance with Michaela that made I would sell a machine before the mount was up she is a smooth talker . Like I sad I was worried so before the month was up I pleaded with here to take the website down.
I have now way to pay for this . I am broke I just went true a bankruptcy so I could get a new start
I have worked on this invention of mine for 7 Year without pay.
I have a website true a friend now it is janotechnology.com
I am struggling I could use some help.
Thanks
*** Rio, WI

I obtained a business website with Hibu back in October. In which the service was highly oversold and promises made just were not kept. I feel they took advantage of my business and did not provide the results they promised. When I tried to make any kind of change to the website or add sales or anything the service provided was not conducive to my business needs. Often changes and requests went unheard and undone. I decided in December to terminate my service and was told by my Digital Marketing rep Tammy D that I was obligated to stay with Hibu - given countless reasons as to why it was in my best interest to stay with the company for six months. I asked on several occasions for my website access code to transfer my account and Tammy promised but never proved anything that was ever asked for her. The website was a flop and never provided company leads just burdened me with questions clarifying information on the website. I expressed this and my concerns several times. Late January I asked again to cancel my overpriced service and it wasn't until February 7, 2019 that I was finally heard, but no one at Hibu followed through on the request however they continued to bill me. I was over charged and over billed for several months. Although I am only disputing one months charge for February. I acknowledge I do have a balance with Hibu but it is not the balance they are trying to collect. This morning Josh called me and referenced an email I sent him in regard to my credit card being compromised, this is a result of Hibu attempting over and over again to charge the card on file. I tried to explain this to "Josh" but he proceeded to yell at me and was highly unprofessional. There was no explaining to him that the matter needed to be researched and that the charges needed to be reconsidered. I go unheard and feel that I have been overcharged for services that were never even actually fulfilled. The company forces its consumers to stay with the company even when service is not rendered.

hibu has repeatedly billed me for an account that I do not have. I have repeatedly tried to resolve this issue.to wit they have repeatedly ran around in circles and refused to do anything about it. this has gone on for almost a year. I have all correspondence between me and them for this time. now they seem to have lost a lot of this stuff. and have changed things to suit them. I have lost faith in this process and do not trust them to act fairly.

We signed up with Hibu through Kelly B, that promised us that if we were not happy with Hibu we could have dropped the contract. At first Hibu has been responsive to our needs to have a website and some online advertising. However, we discovered that some of the promises that were made were not possible to fulfill and that makes us unhappy with the service and in need to end the contract. However once we contacted Kelly on February 28th 2019. On March 8th Kelly asked me to contact Customer Service because they would not cancel otherwise unless I talked to them. I did call them on March 8th 2019 at 10:13AM central time and I explained my problems and the representative told me that I am on a 12th month contract and that I cannot cancel. When I tried to explain the reasons for my unhappiness he hanged up on me and left me even more concerned.

Problems we have with the website: It does not have *** handle on it and they said it did, does not offer SEO automatically while we were promised it was included. We were promised parallax on mobile but does not have it.

Problems with Ads: there is no transparency on the ad spending as promised. there is no marketing strategy as promised. there is no retention of customer data so that we can build custom audiences for ads and also this was promised.

Overall we feel stuck in a service that is not working and is not fulfilling our needs and also is not completely transparent in the way it reports how our investment is used.

The rudeness of the customer service representative is an additional reason why we want to end our contract today without any hesitation.

Thank you.

I started my contract with an employee who sounded like he would take care of me and my ad. Shortly after my ad was posted , I knew this was not what my company needed and would not be viable, so I called roughly about 2 days later, wanting to make some changes to my ad and the advertising system. When I called customer service to transfer me to the agent, the woman was so rude and told me the agent quit. I felt like something was off so I tried emailing the agent. I did not get a reply back for about 3 months. I emailed again and finally got a call back after 6 months from the agent saying that he did not quit and he did not get my emails. I had some problems with my company for a few months after that so the agent told me since they couldn't provide me the service I needed he would waive the fees and start a new contract after my company was ready. So I tried contacting after 2 months of planning to get the new ad up and running. Up to this day there is no reply from the agent who was supposed to be in charge of my ad. I was an honest customer who tried to reach out for help, did not receive the customer service I was promised. I am shocked to receive a call from collections for 5670 when my contract was renewed forcefully from the balance of 2301.

0 STARS - I cancel services about a year ago, and they are still charging me. - VERY BAD BUSINESS.

This company signed me up took my money and then never did anything that I asked including stopping all advertising yet they kept advertising and then asking for money. They don't listen to their clients wishes at all they just did what they wanted.
I wouldn't recommend going anywhere near this company all they want is money they don't listen at all.

This company is a complete SCAM!!!!! They have stole $1700 from my company to "promote" it on social media. The company has done nothing for me and then when I got management involved they said they would be refunding me my money I have not heard from anyone they just continued to debit my account. They made promises they could not keep. They said I had signed a contract but nothing was sent to me for signature.. I am not happy and it is a disgrace that someone in America would not be controlling this type of company from scamming others time and time again.

DO NOT TRUST THIS COMPANY...I was told by Julie w*** a sales person in Maryland that I could get out of the contract if I did not get enough (6 leads) per month from the $250 contract per month. I have done the contract for 3 months and got 3 leads... not sales.. leads. I have tried amicably to settle this with the company and they refuse to let me cancel. DO NOT TRUST THIS COMPANY...

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I signed a contract with *** to advertise in print version of ***. I did not pay the bill after I found out from *** that *** is no longer distributed in my area since 2016. I would like to get a refund for payments made in 2016 and 2017, and also stop receiving harassing phone calls for lack of payment for the 2018 contract.

I have done extensive research, and also paid for a third party print media audit. It seems that *** invests heavily in pressure sales and collections, and very little in actual service or order fulfillment. I also believe that the circulation figures they are selling are completely fraudulent. I fear that other small businesses may have fallen victim as well. *** sells a service that is fraudulent, then tries to collect on "contracts" after customers refuse to pay for their poor and/or fraudulent services.

Great believeable and actually do what they say. Not going to scam you into another marketing scam. Trust me I’m a real person with a real business. And wish I would have hired years ago. 9!years ago really. Great company. Not a scam and reasonable with pricing.