Hibu Reviews (%countItem)
View Photos
Hibu Rating
Address: 2201 Renaissance Blvd, Kng Of Prussa, Pennsylvania, United States, 19406-2707
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Hibu
Add new contacts
ADVERTISEMENT
HIBU was hired to place ads in social media and ***. The salesman assured me that they could bring in more qualified leads at a far lower cost than my current program. Turns out that the leads provided were of low qualify, for states in which I don't operated and for industries in which I don't do business. The only statistic HIBU seemed interested is the number of leads without regard to the quality. When I did complain they simply pointed to the number of lead seven though they weren't they type of leads of even in the industry in which I hired them to market.
When I finally cancelled and left the company I was at. they continued to charge for their service. Even though I notified them I was not longer at the company for which they were hired to generate leads, they are still trying to collect. I spent months to work through this issue with HIBU. Multiple emails were exchanged from employees at HIBU assuring me that they should be able to get this resolved. However their billing dept continues to bill for a service that was never provided, was cancelled and for which no service nor ads were being placed.
10/17/19-
In response to the complaint #*** by ***. The Hibu Reviews had a twelve-month contract minimum term of agreement. We cancelled the product in our system before the minimum term of agreement had been fulfilled. The Search Classic, Social Classic and Display Classic had a six-month minimum term of agreement. Our records support that we have provided the guaranteed level of service and the products were canceled after the minimum term of agreement had been fulfilled. When *** called on May 21, 2019 he was advised he would be responsible for the June payment. This is the payment we are currently trying to collect. I do find there was some corrections made when the customer called in on 1/2/19, 1/17/19, 1/24/19, 2/26/19, 4/5/19 to bring these concerns to our attention. The account was adjusted accordingly for those errors. I do apologize that we were not able to come to resolution that is satisfactory to all parties.
12/30/19- Our records support
that we have provided the guaranteed level of service and the products were
canceled after the minimum term of agreement had been fulfilled. When *** called on May 21, 2019 he was advised he would be responsible for the June payment. Our position remains the same.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
it appears that HIBU has the same level of customer service and support now as when this complaint was first filed. Their service was never rendered as agreed and they refuse to take responsibility. It seems pointless to attempt continue continue attempts to resolve when HIBU refuses to take any responsibility for their non performance
Regards
Cory has been very helpful with advertising for my business and always has great ideas on how to get information across to our target audience.
Jenny,
This is wonderful feedback. We are glad you are happy with the service being provided by Cory and that the digital advertising is targeting the desired audience. We look forward to a continued relationship.
Richard has been very good to work with. He has helped me out since 2014. Anytime I needs updates of have questions, he is always on point and eager to help. His customer service is friendly and quick to solve any issue I have had with Hibu. My company has had great success, which some of that is due to Richard and the Hibu teams.
Our sales are up over 30% this year over last. Enough said.
Rachel E has been outstanding at getting our website set up and helping with ideas and suggestions for marketing our practice at Interstate Equine. We have seen calls and new clients increase dramatically since we have had Hibu and Rachel working on our website. Anytime we have a question or need something changed, all we have to do is call or email and it is taken care of.
Highly recommend these guys if you are looking to grow your business!!!
Matt was very easy to work with. He answered all my questions and advised me on things I should know about my website and the internet. Thank you Matt
Craig, We are excited to hear Matt provided world class customer service and that he shared his knowledge during the build of your website for you to gain a better understanding of Internet.
Dawn S has done an excellent job in communicating and assisting in getting things up and running. Very pleasant to deal with. Highly recommend.
Many thanks for the feedback, Scott! We are pleased to hear you are satisfied with your digital advertising and that Dawn provided world class customer service. We look forward to a continued relationship.
STAY AWAY FROM THIS COMPANY month ago they offer me business advertising through their local agent here in Spokane WA
been told with there service iill see high traffic to my business and grantees minimum 5 customers a day to my door and a lot of promises . also no contract and can cancel service any time if not satisfied monthly fees $328 . end of month I found they charge me more $413 and I seen no result at all zero customer even services was bad . I called to cancel service as they didn't meet the offer the give me . they said you are in 12 month contract and can not cancel service . so they ask me to keep pay for them even without any service or send me to collection . I did some search found a lot of customers complains same like me. . company *** review one star with hundreds for complains about same problem (NOTE *** HIBU *** REVIEW ) I realized this how this company do to ripoff your money.. now I don't ask for refund for money I paid for no nothing all I want is to cancel this service and stop billing me .
In response to complaint #***, filed by ***, our records show an agreement was authorized by the customer 8/1/19 for digital advertising billing $419 month with a twelve-month term of agreement. A copy of the agreement and our general terms was sent to the client 8/1/19 giving them the opportunity to review the terms of the agreement. We are outside the 100% satisfaction guarantee timeframe to cancel. Our sales representative has since visited with *** and he has provided him with the results to his campaign. The sales representative and his sales manager were both present at the time of sale. They are stating the customer was advised several times that this was a twelve-month agreement. We are very sorry for the mis understanding but we have attempted to resolve this concern with the customer for which a one-month future credit in the amount $419 will be applied to the account to pay in full the October statement balance. Thank you, Kris G
I worked with Jake B. He is a very pleasant and patient sales person. I never felt pressured and would recommend Hibu to anyone. Hibu seemed to help with with social media and other sites to attract new clients.
Thank you for the positive feedback! We are pleased to hear Jake B is doing a great job in assisting you and your business! Thank you.
This is the most corrupt company our business has ever worked with. After advertising with them for years, not completely happy with the service, we jumped at the chance to upgrade our website. The following is a timeline of what has occurred the last two months with this company.
7/1- Account A charged normal monthly fee $103.16
7/27- charged $99 for website upgrade to Account B. This was authorized and account given because this was a second party who would be doing the redesign.
7/30- Hibu was supposed to call ?at 4:15pm?, but never called. I called, spoke to three different people, then verbally stated that I wanted to cancel our subscription and wanted a refund of $99.
7/30- an unauthorized charge of $4.16 was made to Account B. (Adding the $99 and $4.16 to make the monthly charge of $103.16 without discussing with us or getting permission to charge again)
8/2- I sent an email requesting the refund of $99 because we would not be upgrading our website but in fact cancelling our subscription all together.
8/3- unauthorized charge of $99 to Account B
8/5 -received an email from Hibu requesting we call to discuss our request for cancellation
8/6- called and reiterated my desire to cancel, 8 days after my first request.
8/12- had third party call to Hibu with our bank to discuss the disputed charge and again insisting on cancellation. Was not given a refund of unauthorized charges. Credit card sent claim to disputed department.
8/16- finally received email confirmation of cancellation of subscription 18 days after first request.
8/19 received an over due payment notice.
8/21 email received assuring no further charges to be made to our account
8/21 received email claims investigation and disputes was opened on our account
8/26 an offer made to credit $202.16 to our account- no stipulations.
8/27- credit offer accepted, however, because account is closed, requested a check to be mailed in the amount listed
8/28- was told there was a balance of $103.16 on the account, a check would not be cut and only a refund of $99 would be given
8/29- an unauthorized charge of $103.16 made to account B, when specifically told they did not have authorization to do so. Business reported to bank for fraud with three unauthorized charges to account.
We obviously are not going to see this refund. So I will take this to the Revdex.com, social media, whatever it takes so that some other small business doesn’t make the same mistake that we did.
Megan, thank you for taking time to review your concerns with me. I appreciate it. Your refund of $202.16 will be released to you by the end of the week. Thanks again for your time and I'm glad we were able to find a resolution.
We had a new SEO and advertising company come on board with our business nearly a year ago and we began a search of our old websites and ads and realized Hibu was still hosting a website that hadn't been updated since 2017 and was a terrible representation of our company. We had our new SEO company begin at the beginning of this year begin contacting them along with us via email and received no response much like many of the other complaints here. They dodged us and told us over the phone (while we were calling from the number listed on our website with them) that because we did not know the full account number they couldn't cancel it. They continued to bill us without our consent after we asked them to stop in March of this year. They are a terribly unethical company trying to latch on to the very last of the businesses who have been fooled into working with them and becoming prey before they go under for good.
Our records indicate that *** authorized a Premium Website for the business on 5/12/14. This website went live on 8/6/14 and was active until 9/11/19 when we received a call from *** requesting cancellation. As per process, cancellation requests are accepted from only the signer of the contract. If the signer is no longer with the company, we will accept a written request from the business. For confidentiality purposes, the caller must be able to fully verify the account. Unfortunately, we have no record of receiving a cancellation request prior to 8/28/19. We have attempted to reach *** several times without success. If *** can provide the emails or recordings he referenced, we would be happy to review them and consider an adjustment to the account.
I was trying to find out why my ad word with *** was not working properly. I spoke with Jason R who met with me on 07/18 after learning that my yellow book add had a dead end number. I was told by Jason R that we had been billed for 18 months 550.00 for this and that we would receive a refund of about 10,000.00 and that he suggested that we update our website
which I agreed to do an apply the refund to our ad word program. I never heard back form Jason R so I reached out to him and was advised that he was on extended medical leave. I was told to contact Pegge M and spoke with her on 08/15/2019. I was told that she would get things going on our account. Then on 08/19/2019 our website was taken down for no reason. They were set up on EFT and have taken out 3,098.97 in the past 30 days and now I can't get in touch with anyone. I have tried to call corporate in Iowa and the number is always busy, I have left messages for Pegge M and this has still not been resolved.
9/19/2019
*** Revdex.com of Metro Washington DC and Eastern Pennsylvania 1337 North Front St
Harrisburg, PA 17102 RE: Revdex.com Number: ***
***
***
***
Lilburn, GA ***
Telephone #:
hibu Product: WebReach-Mid-Atlantic *** Dear ***:
This letter is being sent in response to the correspondence received on 9/11/2019 regarding the advertising concerns with American Insurance Agency Services Inc.
I spoke with *** regarding the phone number concern. Hibu did issue a credit in the amount of $6,540.00 which was applied to their Hibu account on 8/24/2019. This credit is sitting on their account for the Search monthly payment to pull from. A payment for the September bill in the amount of $1,460.00 pulled from this credit, now leaving a credit of $5,080.00 on the account. *** agreed to leave this credit on the account for future months to pull from.
I apologize for any inconvenience this has caused him, but I am glad we were able to resolve his concerns.
Thank you,
Cortney H Hibu Customer Service Email: ***@hibu.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I contracted HIBU with Sales associate Kevin B. He advised me that there was no contract, and there was a satisfaction guarantee. Bradley W was my design coordinator. Bradley send me the proof to approve. I did so, however, when my ad went up, it was not as pictured on the proof as the entirely wrong city (not even in the same county) was listed as my business location. I contacted Kevin and Bradley by email that afternoon, and begged for a phone call. They would not respond. I contacted customer service and advised that the ad needed to come down immediately, which they assured me it did. My ad was up, incorrectly for 4 hours. My contract was for $600 per month. I have paid them $250 for a 4 hour ad, placed in the wrong city. Now, they have billed me another $760 and insist I am in a six month contract. I am a lawyer, and know without quesiton that I did not agree to any contract term, and believed in the satisfaction guarantee that was made to me. Kevin lied, and Bradley is incompetent.
In response to complaint #***, customer ***, we have attempted to contact the customer by telephone and also by email several times. Unfortunately, no response has been received.
Content from the email sent to *** below.
In reviewing the concern I found there was an verbal agreement made 7/10/19 for *** at $500 per month. Then 7/18/19 another verbal agreement was made for this order to be modified to *** at $650 per month. In listening to the recording I could not find that it was told to you during this time that there was a minimum term of agreement. *** is set live in our system 7/19/19. The first invoice is sent to you 8/10/19 for $1,111.29. This first invoice includes prorated charges which is for the number of days Social was live in our system before the first invoice was actually sent. *** is then cancelled 8/16/19. The cancellation creates an $907.91 prorated cancellation credit on the account which is for the number of days within the billing cycle that you will not continue to bill. There is currently a remaining unpaid balance in the amount $128.38. Please get back to me letting me know what more I can do to assist you?
If *** is seeking further assistance please have her give me a call.
Thank you,
Kris G
Executive Services Specialist Investigations & Resolutions
o:
t:
I called on July 2/2019 to cancel my services and they again charged my card on August 2-2019. I then called and cancelled again and received a e- mail saying the account was closed on August 9th . They charge my card again on August 12 for the full amount.
8/23/2019
*** Revdex.com of Metro Washington DC and Eastern Pennsylvania 1337 North Front St
Harrisburg, PA 17102 RE: Revdex.com Number: ***
***
***
***
Centralia, WA ***
Telephone #:
hibu Product: ***- Website & Reviews Dear ***:
This letter is being sent in response to the correspondence received on 8/16/2019 regarding the advertising cancellation request for ***.
I spoke with *** and discussed his concerns. The first cancellation request Hibu has on file was August 2nd, 2019. The Website and Reviews products had already billed out August 1st, 2019. *** feels he had first requested to cancel on July 2nd, 2019. Although Hibu did not find this request, as a goodwill gesture we have agreed to adjust and refund the August payment in the amount of $165.73. *** has been advised our refunds take 2-4 weeks to be completed.
I apologize for any inconvenience this has caused him, but I am glad we were able to resolve his concerns.
Thank you,
Cortney H Hibu Customer Service Email: ***@hibu.com
It is not possible to file complete details of the complaint in this small space and you don't have option for "attachment". I would, therefore, prefer to mail the complete and detailed complaint including its enclosures to the office of Revdex.com serving Metro Washington DC & Eastern Pennsylvania at
1411 K St. NW, 10th Floor Washington, DC via courier of Express Mail enabling Revdex.com authorities to really understand what I'm complaining about.
9/9/2019
*** Revdex.com of Metro Washington DC and Eastern Pennsylvania 1337 North Front St
Harrisburg, PA 17102 RE: Revdex.com Number: ***
***
***
*** Suite *
Baltimore, MD ***
Telephone #:
hibu Product: ***, ***, & ***
Dear ***:
This letter is being sent in response to the correspondence received on 8/20/2019 regarding the advertising concerns for ***.
I attempted to speak verbally with *** on 8/28/2019 and he said all correspondence needs to be done via writing only. I then emailed him the same day to discuss his concerns. I wanted to confirm I understood all concerns correctly. He replied that he was out of the country until September 20th. I emailed him on 9/3/2019 outlining my feedback on the concerns I had noted in his communication to you, the Revdex.com. I then followed up via email on 9/5/2019 and 9/9/2019 due to no response. In my last correspondence to him, I did ask he reach out when he returns to the United States and when he has time.
I apologize for any inconvenience this has caused him.
Thank you,
Cortney H Hibu Customer Service Email: [email protected]
October 31, 2019
Dear Madam:
Thanks a lot for your email of 30 October regarding the above, advising me that due to the lapse of 10 days, the case was automatically got closed. I, however, regret for not been able to respond within the stipulated time because of my sickness and I appreciate very much your willingness to open the case on receipt of my response.
After the complaint was sent to HIBu by the Revdex.com, a round of communication took place once again. It was the same "Yes, Yes, Yes and No, No, No” from both side and just waste of time.
Actually, the ladies, handling the Issue, are hired to defend the company regardless a "wrong doing” is happened or not. For example, charging a Credit Card without Cardholder's permission/consent is a crime and dishonesty and certainly falls within the parameters of "Wrong Doing". But these poor souls are compelled to keep saying that there were no wrong doings" In order to save their employment.
Secondly, If we want to get an Electric and Gas Connection, Cable Connection, or we buy a motor vehicle, financed by a lender, or we get and use a Credit Card or there are hundreds of examples, none of these companies do their business on verbal basis and none of them charge a penny before delivering their products or services. All of them get us signed some paper work and the billing starts - mostly after 30 days of the delivery of product or service,
Hibu is the only business, I experienced so far in my life, which fraudulently charged a total sum of US$ 1114.52 on my Credit Card without my permission/consent and asking for another few hundreds of dollars for delivering me NOTHING. Is it not a BLUNDER Instead of "wrong doing"??
The last paragraph of an email dated the 8th October 2019, from Ms Courtney H of HIBU, (copy attached) has her confession that HIBU have failed to provide through their products, what I was expecting. She wrote "Search and Display only Improve over time for our customers so not letting if fulfill the contract term didn't all for the full potential to show". No one from Hibu told, discuss or explain any thing like this to me about those products before Including them in my project. In other words, I was supposed to let Hibu charge $500 per month for minimum of 6 months for nothing because there is no guarantee by HIBU Whether this product would work for my business or not. Then HIBU sent me business cards type of 100 cards, called Review Card (sample attached for your kind perusal). Hibu was charging me $30 per month for a minimum of 12 months. Have you ever seen any organization giving such cards to their customers? The money HIbU have changed on my Credit Card, the card-issuing bank is charging me APR 16.99% for that amount as Standard Purchase. Who will be responsible for that? These are all the fraudulent tricks of making free money by the HIBU. As a fair settlement, I offered HIBU that I can allow them 750.00 for the website, stayed alive roughly for 3 months @$250 per month and 125 that I paid as Down Payment for the project in the beginning. It is a total sum $925.00. Hibu should refund a sum of $189.52 and close the case for good but Ms Courtney H rejected my offer.
I hope you would be able to get this issue settled in a fair and amicable way for good.
While thanking you, I look forward to hearing from you.
Sincerely
10/14/2019
*** Revdex.com of Metro Washington DC and Eastern Pennsylvania 1337 North Front St
Harrisburg, PA 17102 RE: Revdex.com Number: ***
***
***
*** Suite *
Baltimore, MD ***
Telephone #:
hibu Product: ***, ***, & ***
Dear ***:
This letter is being sent in response to the rejected reply received on 11/14/2019 regarding the advertising concerns for ***.
Hibu stands as stated in prior correspondence, no error was found. I have not made an offer to *** due to no findings of wrong doing by Hibu.
I apologize for any inconvenience this has caused him.
Thank you,
Cortney H Hibu Customer Service Email: ***@hibu.com
I was contacted by Anna R about doing Google marketing for my business. I explained that we are a seasonal business and mid August we would drop in sales so it wasn't a good time. She pushed to have a meeting saying we could do it short term. We met and I agreed to a search campaign for July for $500 and August for $250. I stated that if I saw the benefit that I would continue in January. We were busy while we were signing the contract so we didn't get to read said contract and we were not both free to sit with her at anytime. We both signed assuming the other had read it. Anna never left us a copy of the contract.
I was contacted by Jody about the campaign and I restated the $500 for July and the $250 for August. She said that it was a six month contract at $500 per month. She suggested that I call Anna to discuss that. Anna said we couldn't go down to $250 for August because we signed a contract for $500. I explained that I was explicit that I would not sign a contract for six months. She told me we could pause it anytime. So here I am feeling double scammed.
I send Anna an email on August 2nd asking her to Suspend the account mid August. She replied back with:
"Hi DJ,
I can only pause for 90 days per Google which would bring us to November.
Thanks!
Anna Rl "
My business partner pointed out that he was reading reviews about Hibu and that Anna appeared in several 1-star reviews. So far I have found four instances where she has appeared in a negative review. I called Anna and explained that she misrepresented herself in every step of the process and that as a seasonal business this was not something we could do. She told me we had a contract and then hung up on me.
I called Hibu customer service and they were less than helpful. They transferred me to a manager and within a few moments, I dropped the call. I called back and then next customer service person (Lance) was less then helpful. I told him I wanted to cancel the contract that I was scammed into signing. He said they would just send us to collections. That there was no way out of the contract. I asked to speak to a supervisor, he said no. I asked him why I was not able to speak to a supervisor and he said because the supervisor would not be able to help me any further. I asked again to speak to a supervisor. John then came into the call and apologized for the situation and said the best he could do was pause the campaign until January. I asked him to do that and to send me a copy of the contract so that my lawyer could review it.
This situation is not agreeable and not what I wanted in the first place. So we will await the copy of my contract and the consult with our lawyer to find out our next moves. I STRONGLY urge anyone that is contacted by Hibu to just say "no" and move on...and stay away from Anna *** at all costs.
The advertising in question has a 6 month minimum contract term. Unfortunately we are unable to honor Mr. Colby's request to cancel the contract at this time. We spoke with Mr. C about the matter. He has agreed to do a Seasonal Pause of the campaign. We apologize for any inconvenience Mr. C has experienced.
Do not sign anything for Hibu to do advertising for you! They will make up a campaign without your approval and bill you. Never approved anything and they continue to run ads that are not what we want! They will not let you cancel anything and will keep billing you. The reps are not helpful at all after they get you to sign on. STAY AWAY!!! We went through a claim investigation with them and the reps just made things up to say they tried to reach out when they did no such thing.
Hibu refused to discontinue service after 2 phone calls and 2 follow-up emails were sent clearly indicating that Hibu's services were no longer wanted or needed. Additionally, Hibu continued to invoice for a product and service they no longer render. After contacting their claims department, the account was credited to eliminate any outstanding balance as illustrated by an email received directly from their service department. However, 1 month later and again an invoiced was received indicating an unpaid balance. Hibu's gross neglect to cancelling a consumer's services in addition to charging for services no longer render is stealing.
The customer *** was
upset by the communication and time that it took for his website to be
cancelled. He stated that he had called in to his digital service consultant
to cancel the site and she had advised him to send the cancellation request in
writing. We received ***’s cancellation request on 6/21/19.
Unfortunately, the cancellation was not processed until *** called us on
7/9/19. An adjustment for the additional month of billing was processed
and we are refunding the credit balance on the account. We
apologize for any inconvenience this error may have caused.
Beware dealing with hibu. If you try to cancel your contract, they "pause" your google listing page and all your reviews will be lost. And then they will DENY that this is possible. They literally "hacked" my google business listing and I have to now start it all over again from scratch. Disreputable company that does not follow through on what they promise to deliver. If it were possible, I would leave "zero stars" review.
Karen, I am sorry for the concerns you have. I know this will be a bit of a process, but we are working diligently on this and as soon as I have answers we will be in touch. Thank you for your time on this, its much appreciated.
It took three years to cancel our subscription for our business (*** in the white pages. We finally received confirmation on 2/6/19. Now they are continuing to bill us for another payment after we had paid for the year in full. they removed us from the white pages, so we thought it was finally completed. Now they are saying the bill is overdue and is accruing late charges. we do NOT owe this bill. They are impossible to cancel service with
This letter is in response the complaint received from ***. Our records indicate that the advertising in question automatically renewed on January 26, 2018. The Bellingham/Whatcom Co, WA 2019 yellowbook published on June 22, 2018. *** called to cancel on September 14, 2018 but it was too late to cancel. The client has opted out of future automatic renewals of the print directory. In the interest of client relations, we have waived the late charges and billing fees on the account. I spoke with *** today about the matter and she is satisfied with the resolution.