Hibu

Advertising with Hibu has been a big mistake. When our office moved locations we contacted for an address change..our change was never made. When contract renewals are received in our office they are dated for 3 months earlier than the date received, upon calling they say you are a day late to cancel. We have been prompt paying customers for years and canceling with Hibu has been the most agonizing process to go through.

Hibu has very good reps trying to sell their products by cold calls but did not provide the service promised. My website was not worked on after the first month, but the bills continued. I agreed verbally to a 6 month contract and was told by my rep, Patricia Podgorski, that I could cancel at at any time. She talked me out of cancelling when I was unhappy about lack of service and Contact during the 6 month. I told her I would not continue after 6 months. Hibu tried to continue the bills after that 6 month period and my representative, Patricia Podgorski, never returned my call or texts to discuss the matter or anything else. I called my credit card company to cancel the account by refusing the 7th month and future bills from Hibu. I was told her supervisor, Michael Holmes would call me But Never did. I finally stopped trying to call once I realized the only one I could ever talk to was the receptionists who took messages that would not be returned. I just got a legal letter trying to charge me more money! I tried calling their number today but there is no answer despite the call made in their business hours. This is the wrong way to treat customers and do business! I want to warn other potential customers to run away quickly from Hibu despite what they promise you. Learn from my expensive lesson!

Hibu Inc - Mid Atlantic is the publisher of Yellowbook which contains both white address and yellow business pages. Our law firm, ***, , is listed in the yellow pages. We were contacted in 2015 to run an ad in the yellow pages, which we did. We did not renew since then but have continued to pay each month, appox $30 - 40.00. Earlier this year, we determined we were not receiving any benefit from the ad and decided to stop the service. In July, 2018 we wrote to Hibu and asked for a summary of the total amount due on the account so it could be paid in full and we could stop the monthly invoices. We received no response. In August 2018 we sent in a payment and informed Hibu that it would be our last payment and we would not be renewing any ads in the future. In September 2018 we called Hibu and was informed we were on a month to month billing cycle with NO contact, therefore we cancelled the account at that time. We never received any confirmation. In October, 2018 we received yet another invoice and we responded with a letter informing Hibu of the above dates and actions and that we would not be paying the invoice. Again no response. Now, in November 2018 we have received a new invoice and a threat to report us to the credit bureaus. We would like Hibu to confirm the account is closed and we will receive no future invoices and any derogatory information is removed from the credit bureaus. Please let us know if you need additional information.

states they sold a "***" and Penny P authroized a 12 month contract. However, Penny authorized a advertisement in the *** for $40/mo. We have yet to see the ad copy and *** has been charging our ***. They state they have a voice recording of Penny aurthorizing the *** but they cannot/have not provided it. They state there is a signed contract which again has not been provided. I tried to test their services and did not get the results they said I would. Stated that if I did a search on a smart phone I would see our business pop up it was optimized because it would do it when I was near the fish market, it would not work on desk top computers. Our key words were Seafood and Fish Retail. However I was able to pull our listing from a desktop - no optimization there. So they stated that was just the category the actual words were gift packs, canned seafood, and chowder. Could not find us under gift packs, I did find us on a desktop for canned seafood and chowder - again no optimizations. Requested a refund and for them to stop charging our *** but they kept stating we signed a contract and it was legally binding. I don't know much about the law but I would think that the other party would have to provide a service to make that contract legally binding!
Product_Or_Service: ***
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THIS COMPANY IS A JOKE. I AGREED TO TRY THEM AT 40.00 A MONTH. A FEW DAYS LATER I DECIDED TO RESEARCH THEM. OH NO !!! THEY SAID I HAD 7 DAYS TO CANCEL AND I DID ON THE THIRD DAY. THEY WERE SUPPOSED TO REFUND MY MONEY. THEY DID NOT BUT TRIED TO TAKE ANOTHER 40.00 OUT A COUPLE WEEKS LATER. CALLED AND THEY SAID IT WAS TO LATE TO CANCEL CONTRACT. I SAID I DID CALL, BUT THEY SAID I CALLED WRONG STATE. REALLY. THEY SAY I NEED TO PAY 440.00 OR THEY WILL REPORT TO ALL 3 CREDIT BUREAUS AND RUIN MY CREDIT

Asked this company numerous times to stop the advertising until we got our goals in sync. I never heard back from them they continued to advertise although they were asked repeatedly to stop until we had a new path to take.
The only time I've heard from, this company is to ask for money no one from sales has called in 6 months when I've asked 10 times for someone to call.
Now all they want is money for a service they didn't complete

We initially agreed to a web page service that would track clicks and calls to our business. Once the web page was set up HIBU had listed our home address and on the product video listed a different city entirely. For months we requested this to be fixed. It wasn’t fixed until we requested to discontinue service and cancel the campaign. They say that we have a six month contract that was never disclosed up front and where they say it was listed has “mo min” We have tried to resolve and discontinue the relationship however they harass and threaten daily. Our children have been endangered with listing our home address and we want a refund on payments made, as to their own reps admitted we have had no click to calls, they never set up the call recording, and they corrected the *** search as promised.

We also never received this business email address.

SAVE YOUR MONEY. This so called business is a SCAM. They contacted my mother who is not tech savy, and the sales person talked her into their service. After 3 months of not receiving a single call or impression, she attempted to cancel their service. She called multiple times to cancel and they kept telling her the person who signed her up is not available. After weeks of calling, they finally said the person who signed her up no longer worked for the company. She tried for weeks after that conversation to reach someone else who can help. Then she gave up and decided to cut off their payment supply. Now THEY call her every week stating that she can’t cancel because she is under a contract. We asked multiple times to see what is in her so called contract and they still have not sent one over. They claim they will take it to their legal team, well bring it on! We are not happy with the service, we are not happy with the lies, and we are not going to waste another dollar on this SCAM! Stop taking advantage of people, and get a real job!

I found their advertising I put in my contact information I received a call her the name was Mellissa M I told her I don't have money to spend on it she said we ha e promotion we give credit of $450 but there prorated price but she didn't tell me what does cost might be she lied to me apparently it was additional 360 $ when she said the first months free . She said after the advertising gets going you'll have sales. So I ordered two different accounts I got charged for extra money for $360 and $327 I told them I want to cancel please put a stop I can't afford it they didn't cancel I was duped into something I can't afford now they want me to pay more when I asked to cancel the accounts I don't need their services under false pretenses

DO NOT DO BUSINESS WITH THEM! I had a sales rep come to my shop and sold me on what all Hibu could do for me and my business. It was pricey but I thought if it helped my business grow it would be worth it in the long run. On 9/13/18 I signed a contract on an iPad, I wasn’t told anything about it other than I was signing for 12 months. I was never read the contract nor did I recieve a copy of the contract via email. I have still not seen what contract I signed. . I was told that they would make a display ad for me to approve if I didn’t send the pictures for the ad when requested. I did not approve the ad they worked up. Personally it didn’t look that professional and I didn’t like anything about it, font, pictures, etc. I was taking my time to get the pictures to them, but I had no idea they would start running the ad without my approval. I spoke with a friend that setup my website years ago and he told me Hibu wasn’t worth the money and it was a scam. As soon as he told me that, I immediately called Hibu to cancel my services, that was on 10/2/18 (20 days after I signed the contract). I explained that this service was too much money and I wanted to cancel my services since I thought it really hadn’t even started. They immediately said that wasn’t possible because my ad had went live. I explained I didn’t approve anything to go live. Not only that, but a few of the things my rep promised Hibu would do, they had yet to do. Still today I can stand outside of my business and search shops near me or gift shops near me and guess what, my shop doesn’t show up anywhere in the searches. They also said that when people search for my shop they will make it where only things related to my business would come up, that didn’t happen either. I have called several times to try and cancel and they refuse. My sales rep hasn’t been able to help me either. I called her after I called Hibu and told her I couldn’t not pay these services and it took her almost 2 weeks to say her boss couldn’t do anything.

From my first meeting with *** Megan to present, she always answers my questions promptly. She's very knowledge about all the products and explains which products are the best fit for the customer's needs.

We definitely enjoyed Megan & Jason, and the time they took to break everything down for us, finding what worked for our business. We appreciate their professionalism and expertise! We hope to see big results!

After having received poor customer service for many years from Hibu, we finally decided as an agency to cancel our contract and stop purchasing yellow pages ads. I worked with our Hibu representative by phone and by email to do this in the fall of 2016. After cancelling our account, I continued to get mail and emails from Hibu. I contacted them several times asking them to remove us from mail and email lists. When I continued to hear from them, I just recycled mail and marked emails as spam. Imagine my surprise in June 2018 to open an email and find it was an overdue invoice for an ad we'd allegedly placed in the fall of 2017. After a lengthy phone and email correspondence with Rochelle O in Hibu's Investigations & Resolutions Department, I finally got that invoice cancelled, and Rochelle confirmed in an email that she had cancelled our account effective June 10, 2018. Yet this morning, I got an email from Hibu telling me that our ad was due for renewal and if they do not hear from me, the ad will be AUTOMATICALLY RENEWED. In retrospect, I'm sure this is what happened last fall: I was marking Hibu emails as spam, so they auto-renewed our ad and billed us. This policy is completely inappropriate. What's more, after another lengthy phone conversation this morning with Hibu representative Kenya (who has assured me our account is cancelled -- though I do not feel reassured), I got this email from Rochelle: "I did cancel your account. I apologize but I have no way of knowing what accounts are going to be moved over to be Automatically Renewed. It’s random." Random auto-renews on cancelled accounts? What IS this? Ridiculous, that's what.

This is by far the worst arrangement I have ever had the misfortune of being a part of. I was solicited at my business by George C "Senior Account Executive". During and after his pitch I expressed my opinion that I did not think ***, which is now Hibu, would provide much of a return, that I don't think their platform (or book) is really used, and that I don't think it would be worthwhile investment. He would not take no for an answer continued to persist, and assured me that there are still a significant amount of use on both their website and their book. Obviously, I was skeptical. The sales pitch was very much one of those "I'm not leaving until you say yes or kick me out" kinds of pitches. The big picture was that we would pay a deposit, then, months down the road when the book actually ships, we would make 12 monthly payments to pay the rest of the balance. And, in the mean time between the agreement and the distribution of the book, we would have our listing displayed on their website that entire time for no additional cost, and he assured me that we should pick up a few clients that would pay for the cost of the advertising in that time alone. Reluctantly, and mostly because of the months of "free" listing on their website, I stupidly agreed to their services.

It has now been an entire year since that agreement was made and our listing has been on their site. An entire 365 days later and we have a grand total of 11 impressions on their listing. 11. That's not clicks, contacts, or inquiries. That's 11 times our listing was seen. 3 of which were me checking out the listing and verifying the information.

In regards to the book, it was distributed May 20th. It's now September 27th, over four months later. Now, part of what we signed up for was tracking of the website analytics and of the calls made to the number listed in the book (which redirects to our actual phone number). We have one phone call. And yes, that was us testing the number.

I reached out to George more than once to express my frustration. The only response I received was a "give it more time to work" and a complete refusal to try to do anything at all to remedy my unhappiness with the arrangement.

This entire ordeal has been absolutely infuriating. As a business owner I would never offer a "service" that literally does nothing to provide what I'm telling my customers it will provide. And, if a customer approached me with any kind of dissatisfaction with my services, I would absolutely do anything I could to make it right.

Hibu, and ***, and any other name they operate under is absolutely predatory, a scam, and entirely not worth the money. Be warned; do not fall prey to their promises like I did. You will most definitely regret it.

They are claiming we have authorized and are responsible for advertising even though All accounts with this company were to have been cancelled over a year ago. This company was also notified that we no longer owned the business over two years ago. At that time they claimed we owed for another year so even though we disagreed we paid for another year of services. Paid in full that year that we didn't own the business associated with the account, and then again stated No Services or Listing were to be renewed on the final payment coupon, check and in a handwritten letter sent certified mail. Now again we are receiving bills..
As stated we have not owned this business associated with the Hibu acct for over two years.
I have sent them another certified registered letter including all the confirmation of account being closed address being reverted back to business location (Which business has never moved from just US the Ex- owners that moved from business). In this letter it was explained to them everything that has transpired, copies of all the paid in full coupon, check and first hand written notice of cancellation plus this second notice. Also in this second notice was stated that if further bills, notices of bill or phone calls continue we would be notifying the Revdex.com.

When contract was verbally accepted the Consultor advised that I could buy myself out of the contract for search marketing by paying one months budget and aren’t letting me out of the contract. They said they would use all my budget each month and used only 60 something the first month and the same the second when I paid 400 each month for my budget when they weren’t even using it, they give me the run around each home I call.

My sales representative Travis E is great! He gets back to me right away and always does what he says he is going to do. He is spot on and to the point. No wasting time with him, he values my time and knows his product line. He recommends products that are going to be of value. Hibu is a one-stop shopping company that can handle many aspects to my marketing plan. Solid relationship.

We have been more than satisfied with our Hibu experience and especially with our representative, Travis E. We look forward to working with him in the future as well. William Laman Law Office.

Drew Hackney, the HIBU rep., was a joy to work with as he was very knowledgeable and understanding of our needs.

Hibu handles all of my digital solutions! I’ve never been this busy and my company is growing 20% every quarter! Thanks again Hibu!!