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Address: 2201 Renaissance Blvd, Kng Of Prussa, Pennsylvania, United States, 19406-2707
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I entered into a one year term contract with Hibu or the Yellowbook to advertise my business. As it was of no benefit to me, I chose not to renew the contract. They billed me a second year anyway and I hesitantly agreed to pay it. We are now going on a third year and I chose not to renew. They are saying that I opted in to an automatic renewal program which I did not do. When I asked how they said they sent me three notices by mail and by not responding I opted in. I never received the notices. I have disputed the bill to the company and they are threatening to turn me over to a collections company if I do not pay. I am not going to pay the bill and will have to hire an attorney to handle the matter from hereon out. This is a deceptive and unethical practice.
Dear ***,
In response to the complaint submitted 2/19/19, by
***, ID, our Account: Beaumont
Iron & Metal, Account Number: ***, an
advertising credit for the total amount of $325.35 has been extended to ***.
This credit will be applied to the account on a one-time basis upon receipt of
the fully executed release agreement between *** and Hibu
Inc. Once the credit is applied to the
account, the total balance due will be $0.
If there are any further questions, Gaile
is welcome to give me a call.
Thank you
Kris G
Executive Services Specialist
Investigations & Resolutions
o:
t: f:
2201 Renaissance Blvd., King of Prussia, PA 19406
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
HIBU- Had meeting with a sales person from this company, took the meeting with expectation of saving money on hosting of our company website, being that an exact site would be reproduced at half the cost. Paid a set up fee of $99 to get started, with a salesman present after call to web designers at the company was told we can't host your site its to large, there's a page limit, text limit etc. ,on and on. Was told $99 was to be refunded. It was not. And now 19 months later payments of $132 and change are still being taken from checking account. Reached out to company they sent a sales person to attempt to sell me and give a credit of $2500 plus towards new web services. I don't want new services. After the company was informed of the fraudulent withdraws they continued to withdraw funds. I am filing in small claims courts. Seems I dont have a choice. No contract was signed. No one batted and eye, as to why there taking money and not providing a service.
This is in response to the recent complaint from
*** of ***. The advertising in question was
authorized on 5/25/17 by *** with our Sales Representative, Brett
L***. The client
participated in an interview to design the website and Social Standard campaign
on 6/8/17. Several emails including proofs were sent to the client during the
build process. On 6/27/17 ***
replied by email that the site looked good and asked if he would be able to
change the photos himself. The domain
name for the website is client owned. On
6/22/17 we sent an email requesting log in information for the domain. On 6/28/17 we emailed the client that the
site would be activated in 24 hours. *** replied on 6/29/17 that he was ready to move ahead. On 6/30/17 we left a message and again sent
an email to the client regarding the login information for the domain. We did not receive the login information but
as per the contract, we set the site live on 6/30/17 which starts the
billing. This process is also explained during the interview. Additional emails were
sent, and calls were made to the client by the Sales Representative requesting
the domain login information. The website was
cancelled on 2/24/19 as
requested by the client. Based on
the results of the investigation, no adjustment is warranted.
Thank you,
Claudia B
Executive Services Specialist
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] I've reached out to a attorney, Its amazing we have none of these emails. But regardless of that, I have never been the contract signer.
Complaint: ***
I am rejecting this response because:
Regards
In response to ***’s comments, a copy of the contract is attached. The client participated in an interview to design the website and Social Standard campaign on 6/8/17. Several emails were sent to the client during the build process at ***@***.com. On 6/29/17 *** agreed to move ahead with the website. However, the domain is client owned and needs to be pointed to our server. We requested the password and login information several times. We did not receive the login information but as per the contract, we set the site live on 6/30/17 which starts the billing. This process is also explained during the interview. Additional emails were sent, and calls were made to the client by the Sales Representative requesting the domain login information. The website was cancelled on 2/24/19 as requested by the client. Based on the results of the investigation, no adjustment is warranted.
Claudia B
Executive Services Specialist
o:
***
f:
***, King of Prussia, PA ***
www.hibu.com
All I have wanted to do is cancel the services. I have spoken to 3 people, sent 2 emails, and received another that said they started an investigation. I have been told there should be no problem cancelling because we are not under contract, and now I'm told we are under contract. All I want is to cancel the services. I am the new owner of a company and the old owner is the one who set everything up.
The cancellation that was received from Zac P was not initially accepted because he is not the signer on the account. However, when he advised that he was the new pastor and that the original signer was no longer with the company, his request should have been accepted. After reviewing the account and receiving the cancellation request via letter the advertising has been cancelled. As a courtesy, we are waiving the $69.00 balance on the account. We apologize for any inconvenience this matter has caused.
Be very careful when hiring Hibu. I would NEVER hire them again! I spent around 20 hours a week just managing my relationship with them and trying to get the services I signed up for. It was a huge waste of time! It would have taken me less time to do it myself. They are dysfunctional as a company and their departments don't communicate with each other. A ton of things went wrong after I signed my contract and they were very reluctant to make it right. And in the end they threatened to continue billing me after I cancelled my services.
I hired them to set up and run my website and to run an advertising campaign for me. When I got started I had a sales contact and a marketing contact and was told these 2 people would be in charge of my account. The sales person was great until I signed my contract. Then I started having all kinds of issues.
- I couldn't get ahold of anyone. I'd call and leave messages and email and it would be weeks before someone would get back to me and always on the phone, not in writing. (red flag)
- I was told different things from the Sales person and from the marketing person and they always had to "work things out" for me. (red flag)
- they designed a website that was so bad I sent back pages of edits. I finally asked them after 8 weeks of going back and forth to take my website live so I could make the changes myself.
- I made the changes for my website and set a date to start the ad campaign. that's when I was told they had accidentally started the ad campaign without my knowledge or consent. Plus they over billed me. they ran my campaign for 11 days and they billed me for 45 days.
- They told me they would make it right and they would not charge me for the services and they would start the services on the date I requested and give me a credit for the remaining overcharges.
- instead of receiving a credit they charged me again.
- I was put into contact with their billing department and they couldn't help me fix the over billing.
- I was told I needed to talk to the investigations team so I contacted them and they told me the charges were correct and wouldn't be changed.
- the marketing department, billing department, and investigations department all gave me different dates for how I was billed for the services. They were dysfunctional to the point I didn't know who to believe about my charges or what services I had and hadn't received and what I was or wasn't getting charged for. It was all messed up.
- When I tried to cancel my services they got very aggressive and told me I signed a 6 month contract and that they would continue to bill me. They tried telling me I couldn't cancel. This isn't true. I read my service agreement before I signed it and there is a cancellation clause.
-I didn't appreciate being threatened and I didn't appreciate that they don't even know their own contract.
All of these problems are huge red flags. It took me several weeks to finally and officially fire Hibu. It's been 2 since then and I've gotten more done in these past 2 weeks than I have since I hired Hibu. Basically 3 months of my professional life was wasted. Sorry I hired them in the first place. HUGE REGRET!!
The advertising in question was ordered on 10/1/18. The order was for a Pro Website, Display Ads Standard (6 month minimum) and Search Ads Standard (6 month minimum) at $829.99 per month. Emails were sent and phone calls were made to the client regarding the progress of the website and Search campaign. As Ms. Elder stated, she requested multiple changes to the site and the site went live at her request on 11/12/18. During the original interview, the start date for the Search Standard campaign was set as 11/1/18. The Search campaign was originally set live on 11/19/18 starting the billing. On 11/26/18 Ms. Elder emailed our Sales Representative advising that she wanted to start the Search campaign on 1/1/19. 12/6/18 an investigation was opened because Ms. Elder felt the billing started too soon. That investigation was closed no basis for adjustment based on the original interview. After further review, on 1/16/19 we processed an adjustment in the amount of $1584.43 to the account to be used toward the next month’s billing. 1/22/19 we received Ms. Elder's request to cancel the contract with the Early Termination Fee. The cancellation of all products was completed on 1/30/19. There is currently a credit balance on the account in the amount of $149.20 which will be refunded to her credit card statement.
We apologize for any inconvenience Ms. Elder may have experienced and hope to serve them again in the future.
Hubi disconnected our business line to our 1800 number for our appliance repair service for absolutely no reason we prepay our account in full for the whole year of 2019. No one at Hibu will help us all they do is say they will open a ticket and call us on Monday!!!! We get a lot of work on the weekends because our customers don’t have to work we are losing our income because of hubi, how can this be possible, we prepaid our account in full for the whole year and our phone gets disconnected!!! If you call our 1800 number it states it’s no longer in services which is telling our customers we are no longer in business. We published our 1800 number in 24 phonebook websites magnets invoices you name it it’s everywhere, but again they can’t help us until Monday nor can anyone even tell us why it is disconnected! This company is absolutely horrible! We just want our 1800 number turned back in!!
2/7/2019
*** Revdex.com of Metro Washington DC and Eastern Pennsylvania 1337 North Front St
Harrisburg, PA 17102 RE: Revdex.com Number: ***
*** /***
***
***
Greensburg, IN ***
Telephone #: ***
hibu Product: Connersville/19 *** and Columbus/Grnsburg/Seymour/19 ***
Dear ***:
This letter is being sent in response to the correspondence received on 2/4/2109 regarding the advertising phone number for Certified Appliance Repair.
I have spoken with *** regarding his remote call forwarding phone number. We have determined the phone number did not receive any phone calls between 3 pm on 1/25/2019 until 11:30 am on 1/28/2019. It appears there was an issue with the local provider. We have agreed to a 10% refund of the cost of his advertising, $410.40. This refund will take 2-4 weeks to be received.
I apologize for the inconvenience this has caused ***, but I’m glad we were able to resolve his concern.
Thank you,
Cortney H Hibu Customer Service Email: [email protected]
This company is guilty of deriliction of duty or failure to execute promised results/service.
The first 6 months went great, then the service fell off a cliff, as did the results of their very expensive service.
I did reach out to complain about this but was given token response and no increase in service, that is, not even a restoration of the service they had previously been providing.
Ads stopped showing up in our *** newsfeed, as though they weren't doing anything at all.
As a small business, $3600 is a lot of money to us. I'm sure we'll never see it again and we are quite dissatisfied.
2/8/2019
*** Revdex.com of Metro Washington DC and Eastern Pennsylvania 1337 North Front St
Harrisburg, PA 17102 RE: Revdex.com Number: ***
***
***
***
Dayton, OH ***
Telephone #: ***
hibu Product: Social- ***
Dear ***:
This letter is being sent in response to the correspondence received on 1/22/2109 regarding the advertising concern for ***.
I have attempted to reach *** on 4 occasions to discuss and resolve his concerns. My attempts started prior to *** reaching out to the Revdex.com for assistance as *** initially reached out to the Consumer Affairs on 1/22/2019. I have called on 1/31/2019, 2/4/2019, 2/6/2019, and 2/8/2019 and each time left a voicemail asking for a call back at . Unfortunately, without speaking with *** I am unable to resolve his concerns.
Thank you,
Cortney H Hibu Customer Service Email: [email protected]
3/15/2019
Dear ***:
This letter is being sent in response to the rejected reply received on 3/8/2109 regarding the advertising concern for ***.
I have spoken with *** regarding his advertising concerns. *** feels his Social product did not preform as he thought it should. Unfortunately, I was not able to find any wrong doing by Hibu and no adjustment/refund can be issued.
I apologize for the inconvenience this has caused ***.
Thank you, Cortney H.
Customer Service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
19 March 2019
As requested, I am replying in writing to HIBU's "final
decision".
The fact that I, as an untrained amateur, when I undertook our own social
promotion was literally able to outperform HIBU by 82% -- and with only $200.oo
spent -- (and I can prove this with *** metrics -- and she knows this).
The goal from the beginning was "likes". HIBU delivered about 800 in 11 months. We were able to attain almost 3,300 in UNDER
TWO MONTHS for under $200.oo.
We paid HIBU over $3000.00.
They failed miserably. We were
cheated. We refuse to accept their
excuses.Apologizing for our "inconvenience" is a slap in the face and
reprehensible. $3000.oo to a small
family owned business represents a huge investment and damage.Thank you for your time,
Regards
I was contacted by Susan L of HIBU ***) for online social marketing. I wanted to try their service for 2 months to see if it helped improve business. I met with Susan in a coffee house to sign a service agreement. I provided her a check for 2 months. She reported having "connectivity issues" and was unable to pull up the full agreement, just the signature page. She also asked for a credit card stating that even paying by check they needed this as a backup in case the check did not clear. after 5 weeks they were unable to show me any work they had done. they could not answer questions on when the ads were actually running. I informed them that I was not going to continue to work with them beyond the 2 month mark. When I emailed them stating this, Susan informed me that I had signed a full year contract (with autopay to my credit card). I had not wanted to sign a 12 month contract. All our conversations had been for the two month period, which is why I paid by check for that duration.
2/11/2019
*** Revdex.com of Metro Washington DC and Eastern Pennsylvania 1337 North Front St
Harrisburg, PA 17102 RE: Revdex.com Number: ***
***
***
***
Chicago, IL ***
Telephone #:
hibu Product: Social & Listings Management ***
Dear ***:
This letter is being sent in response to the correspondence received on 2/1/2109 regarding the advertising concern for ***.
I have spoken with *** regarding his advertising and contract with Hibu. The Social and Listings Management products *** had with Hibu has been cancelled as of 1/23/2019. *** has agreed to a refund of $289.00. Our refunds do take 2-4 weeks to be received.
I apologize for the inconvenience this has caused ***, but I’m glad we were able to resolve his concern.
Thank you,
Cortney H Hibu Customer Service Email: [email protected]
I keep getting letters and harassing phone calls from this company for dues on a yellow page ad.. I did business with them for several years .the last year was 2017.ididnt renew my ad and they insist that I did a phone recorded renewal. Idid not.I have ask hear my voice recording and they have kept me on hold several times with no proof of the recording.. I have a friend in the same business as me and he is 5 miles down the road and they are accusing him of the exact same thing.
Dear ***,
In response to the complaint submitted 1/22/19, by ***, ID, our Account: ***, Account Number: ***, it has been explained to *** that advertising
in the Houston
Southeast/Pasadena, TX 2018 print bundle has auto renewed due to no
response being received to the auto renewal notifications that we had sent to
him. A total of 3 auto notification were sent. The Houston
Southeast/Pasadena, TX 2017 agreement was voice authorized. During our first
conversation this was explained, and *** requested to listen to the voice
recording from the 2017 agreement. He also requested a prior year agreement
which he had signed that includes content about the auto renewal. I then forward *** the voice recording
and a copy of the signed 2014 print agreement as proof that this agreement did also
include verbiage about the auto renewal. During our conversation today, ***
stated he was unable to play the recording, so I let him listen to it while on
the call together. After listening to the recording, he became frustrated and
advised he would not pay, and disconnected from the call. This is a legally binding agreement and the customer
is responsible for the unpaid balance. This
debt was sold to *** on 1/9/19 and collection
attempts will resume.
Thank you,
Kris G
Executive Care Specialists
Investigations and Resolutions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
***
they ate not telling you the truth.. the voice recording they played to me over the phone stated is was 2013 and was only good for 12 months.. I have turned all info over to my attorney ....
This business sells advertising for Yellowbook.com. We were on an auto-renewing contract and when we received a letter telling us we were about to auto-renew, we called and followed up with an email requesting a cancellation. The email cancellation request is dated 9/28/18, well within the allowable time frame. When I called to make sure the cancellation had been processed after receiving another invoice, I was told it was too late to cancel. I then proceeded with revising the ad to reflect new ownership, etc. because I was told that there was no way I could stop the process at that point.
January 29, 2019
Dear ***:
This correspondence confirms receipt of Complaint ID filed by *** of ***. We have reviewed the account and see that it was set up on automatic renewal. The customer declined the auto-renewal and the contract was cancelled on October 1, 2018. However, on November 28, 2018, *** spoke with a sales representative and authorized a new contract via voice verification. We discussed this with *** and she stated that the sales representative told her that it was too late to cancel, and this is why she approved the contract and submitted changes. We have reviewed the call and we do not hear the sales representative tell the customer that it was too late to cancel. We have also spoken with the sales representative who denies telling this to the customer.
While we find no error on the account, we offered *** a goodwill credit on the new contract. We have made several attempts to contact the customer via phone and email and have not yet received a response. At this time, there is no further action for us to take on the account. If *** would like to accept the credit, she can call us or respond to the emails that were sent. If you have any questions or require additional information, please do not hesitate to contact us at the number below.
Thanks,
Heather H.
Executive Services Specialist Hibu Investigations and Resolutions
Hibu has not offered our company any reasonable options which we asked for including removing services from our current plan to bring the contract down from $184.99 a month to a lower plan. They insist that because we are recorded under contract their is nothing they can do to assist except give us a $60 one-time credit which we will not accept. We do not understand how a big company like Hibu can treat 1st year businesses this way & take advantage of our "inexperience". We worked with 2 other SEO companies who allowed us to buy-out our contract at 40% (***) of the remaining months or drop without penalty (***). We will gladly return to one of those previous companies because they care about their customer relationships. We will never will work with Hibu again & do not recommend anyone sign up with them unless they have $2,500 to pay them yearly. They sent us to their Digital Collections Dept. instead of working with us.
We were not arbitrarily refusing to offer the customer a better price. The price of the customer’s website is the lowest price available for this product. Ms. Snyder also advised that the Reviews product was supposed to be for a three month trial. However, we do not offer that and the recorded call clearly confirms that the agreed upon contract was for twelve months. There was no mention by either party of a three month plan. As a goodwill, we offered a $60.00 credit which covers two months of billing for the Reviews product.
I have been a Hibu customer for 6 years . If you own a small business and want to rank high on search engines . Hibu is the company to help you get there. They stay up to date with all the latest changes . They will be there when you need them with any questions and give you advice .
Thank you for the review Dave. We are happy your website and online listings are working well for your business.
Hibu Customer Service
Scammed by salesperson.
Told I could cancel at anytime, but was not told I was signing up for 1 year service.
This was after I told him I would try for 2 months, November and December of 2018.
Did not see any improvement in sales.
Told by Digital consultant it would take 6 months.
Feel like this company works on deception, had trouble when they were Yellow Pages. Sending letters saying your ad is going to expire unless you send payment.
DID NOT HAVE AN AD WITH THEM..
The contract signed by Mr. Beksinski is for twelve months. After the twelve months are completed it is on a month to month basis and can be cancelled at any time. We have spoken with the sales representative as well as his manager regarding the meeting. They have advised that the advertiser was not told that he could cancel at any time. They further advised that they agreed to meet with the customer each month to review his campaign and address any issues. They feel that this may be what he is referencing. In the interest of resolution, we have agreed to cancel the contract early and Mr. Beksinski has been notified via email.
As for the reference to Yellow Pages, there was a scam that was well documented where a company (not related to Yellow Pages) was sending notices meant to look like invoices and threatening businesses unless they submitted payment. This was in no way related to Hibu or Yellow Book since Yellow Pages is a separate and unrelated company.
We have contacted Hibu numerous times to cancel our advertising we called first back in February of 2017, saying that the auto renewal for the 2019 book will be cancelled.
We received a letter on the March 2 that our advertising was due for renewal. we had 14 days to follow up. we sent our letter out on the 2nd right after receiving the notice.
We then did a follow up email on the 14 clarifying that we cancelled Hibu responded saying we never sent in written documentation.
We received a bill on March 16, we called to pay and once again clarified our advertisement was cancelled and our final payment will be in June of 2018.
We received our auto renewal contract for April 5, after we had already cancelled.
we followed up with a letter on the 28 of June. And nothing
We called today December 28, at two different times we spoke to two different people and each time they told us something different one said she could not cancel us for 2019 because the book has already been published. but she will opt us out for 2020. and noted that. In our second phone call, we were told we were on a month to month renewal so we should be able to cancel any time.
We just found out, that Hibu has not PUBLISHED a 2019 book but it is online. We never once received notice of this change, they are doing this without our consent when we have been trying to cancel since 2017.
Not one person has been returning any of our calls.
This is
in response to the advertising concern for *** of ***. Our records indicate that
the advertising in the Evansville/Henderson, IN 2017 and 2018 yellowbooks was
automatically renewed. The notices for
the automatic renewal for the 2017 directory were mailed to the business on
2/4/17, 3/3/17 and 4/6/17 with no response from the client. The advertising published on 6/22/17. The initial notice for the 2018 directory was
mailed to the business on 2/9/18. *** called on 3/1/18 to cancel the automatic renewal. The cancellation was processed incorrectly,
and the advertising published on 6/22/18.
I spoke with *** about the matter. We have agreed to adjust 100% of the billing
with a refund of $368.76. We apologize
to *** for any inconvenience this error may have caused. We hope *** accepts our apology and
that we may do business together again in the future.
Sincerely,
Claudia B
Executive Services Specialist
This company is terrible. I hired them to do my adwords and internet advertising. They used very basic search terms, getting me few clicks for roughly $50/click. When I complained about this they asked me what search terms I wanted to use and what I wanted our ads to say. If I wanted to do my own adwords etc. I would never have hired them. I was doing better on my own, would have never paid $50/click. Now I am trying to cancel and they are giving me the run around. Worst company ever. I am being forced to cancel my credit card and consult my attorney to attempt to minimize the damage done to my online presence by this company.
2/6/19 We sincerely apologize about your experience with your Search Classic and Display Standard digital advertising. We appreciate your feedback. We are sorry we weren’t able to resolve your concerns, but thank you for your time on our attempt to come to a mutual resolution.
Do not sign up for their "Hibu Reviews" cards. We set this service up for our business. It was not set up correctly due to our salesman not explaining (and clearly not understanding )that we had to have the review offer coded through our website. We were not able to obtain any reviews from this service for almost a year when we realized it had never been set up properly! Now I am being passed around from one customer service rep to another, spending hours on the phone to be offered a 50% refund of our money back. I have spent hours on the phone... I feel that we should not have to pay for a service that we were not able to utilize. Very frustrating. I would not recommend doing business with then from this experience alone.
1/9/19 Aubrie, Thank you for your understanding during our recent conversation regarding your advertising concern. We are sorry for any inconvenience you may have experienced and pleased we were able to resolve the matter in a mutually satisfactory manner.
I call to see if I could get released from my contract early after 4 months, I was told I had to do six months or I would go to collections. at the end of my six moths I explained that I was Partially billed for a month in the beginning and I was being over charged. I told them I was will to pay the partial bill and they would not agree. billed me for the whole month anyway. I asked to speak to a supervisor, I was hung up on. Customer service is terrible.
12/26/2018
*** Revdex.com of Metro Washington DC and Eastern Pennsylvania 1337 North Front St
Harrisburg, PA 17102 RE: Revdex.com Number: ***
***
***
***
Pearland, TX ***
Telephone #:
hibu Product: ***
Dear ***:
This letter is being sent in response to the correspondence received regarding advertising concern for *** and ***.
I have spoken with *** and we’ve reached a resolution. *** stated he’s already disputed the charge for $200.00 that was taken on 12/17/2018. As of today, December 26th, 2018 the disputed charge has not yet been reversed on our end nor do I see any notes on his account regarding this reversal. We have agreed that Hibu will adjust $92.26, leaving *** responsible for $107.74 once his disputed charged is reversed. This adjustment is simply goodwill and no wrong doing was done by Hibu. The charge *** received for $92.26 was due to prorated charges. *** was advised of these prorated charges the day the contract was authorized.
Thank you,
Cortney H Hibu Customer Service Email: [email protected]
Failed to deliver the service I paid for. Lied about the length of time I was required to pay for their service. Continued to charge me after I cancelled. Harass me with calls and emails. They provided me with false "reports" showing they did stuff, even though they didn't. This is an internet scam.
Our
records indicate that the advertising in question was authorized by *** on 3/19/18. There is a
recording on file. The order includes
Search Standard with a tracking number at $415 per month. The minimum contract term is 6 months.
The campaign
went live on 4/9/18. During the life of
the campaign, the ads were viewed over 16,000 times with 197 clicks to the
website and 64 calls to the business. Our
digital products automatically renew. The
contract term was fulfilled on 9/29/18 when the 6th invoice was paid.
We have
no record of receiving a request to cancel after the contract term was fulfilled
prior to the 10/19/18 invoice. The contract was cancelled on 11/17/18. The account was turned over to a 3rd
party agency for nonpayment on 12/12/18.
I
spoke with *** about the matter. I provided a call tracking report for his
review and requested he provide proof of a cancellation request between 9/19/18
and 10/19/18 for consideration.
Based
on the results of the investigation, no adjustment is warranted at this time.
Best regards,
Claudia B
Executive Services Specialist
I contacted the Company " HIBU" to create a website for me, a simple straightforward website. I spoke t " David V" a digital marketing specialist. At the first time, he was trying to push me to buy more services. I told him I just need a website and pay for it, but we got into an argument and he hung up the phone on me! I called again in a couple of days, and told him I need make the website, because it means business to me. we agreed to make a website along with an agreement of web hosting, and payments will be for 6 months, and I expolicitly asked him, incase I don't like the website, he said, " you can cancel the service for a $220 fee", and I added " You're not putting the website live untill it's complete" he answered yes. They started building the website, after I made the design fee and first month in advance. The website design was completed, but has too many errors, and they published it online without being complete. I noted that to them, but they said we have to publish so I can see it & note the errors for them to see it. I disagreed but I said it's will be fixed so that's fine. But in the other hand, they were taking too much time and not doing exactly what I needed. finally, Mr " V" wasn't replying to my email or calls. So I got Fed up with thier incompetence, and asked them to cancel the whole service, and issue me a refund. or if I am to pay a cancelation fee as he stated I am up for it. or " hand me the control on my website and let me know the balance if there is any. without thier agreement which apparently turned to an annual contract not a 6-month agreement. I triend to resolve the issue with website designed " Will n***" and some peoplef from payment, I even contacted customer service, but they said I can not cancel the service. Finally, I stopped the payment from my bank, because I am just being tossed around between departments. Thier excuse is that I can not have a website without hosting, because: 1- thier manager my stats as in how much traffic is flowing to my website, 2- if there is any negative feedbacks I can choose to post it to ***/*** ETC or not. to my that doesn't matter, because I messed up in a service I deserve a negative feedback. Now I am stuck with this useless website, and that no one visits, and they took the website down, " because of none payment" and now they're threatening to sue me, for 2 months, charges plus the whole contract sum " of around $600. While I paid money, which obviously lost, and website is down, and a wasted time, that doesn't help anyone. I didn't refused to pay to the website, but I refused to pay to manage my reputation, and these people are forcing me to pay for something , that I do not want, and do not like, and apparenty that first contact person " David v***" is no longer with the company, I believe because he didn't do his job, but I am stuck with people who do not want to help, resolve the issue, or refund my money, or even stop thier collection / lawyer from harrasing me with phone calls threatening to sue me. I think companies like "HIBU" should be put to a stop from these kind of wrong behavior.
January 14, 2019
Dear ***: This correspondence confirms receipt of Complaint ID filed by *** of ***. We have reviewed the complaint. The information that the customer states was given to him by the sales representative is not the normal practice of the company. The sales representative is no longer with the company so we are unable to discuss the specifics of the discussion he had with *** at the time of the sale. In light of this, we will waive the delinquent balance on the account that was written off to the collection agency. This amount totals $239.98. We have advised *** of this. He asked whether he would be able to take the Hibu website, so another company could host it. We advised he can request that the domain, www.nyatransportation.com, be released to him. However, he is unable to use the website content that was built by Hibu. The phone number and email address for our DNS department was given to him to initiate the transfer. At this time, no further action is warranted on this account. Please feel free to call us at the number below with any additional questions or concerns.
ThanksHeather H
Executive Services Specialist Hibu Investigations and Resolutions
I WORKED FOR *** (***)THE OWNER AT THE TIME HAD AN ACCOUNT WITH HIBU I WAS AN EMPLOYEE WHEN SHE TOLD ME A HIBU REPRESENTITVE WAS COMING IN AND TOLD ME TO SIGN THE PAPERWORK TO RENEW IT(AROUND JAN 2018). THE BILLS WERE ORGINALLY GOING TO THE HOME OWNERS ADDRESS AND IN MAY,JUNE THEY STARTED COMING TO THE BUISNESS ADDRESS IN MY NAME. I CALLED HIBU AND ASKED TO HAVE THE SALES REP. COME OUT. HE DID COME OUT AND INFORMED ME THAT CAT AND HIM CHANGED THE ACCOUNT INTO MY NAME SINCE I WAS BUYING THE BUISNESS IN JULY. AT THAT TIME I INFORMED HIM THAT I DID NOT BUY ANY OF HER BILLS OR DEBTS. I PURCHASED THE LAND AND THE EQUIPMENT. THE NAME ON HIBU'S ACCOUNT WAS UNDER *** AND ***. I CHANGED THE NAME AS A DBA ***. I CALLED HIBU AGAIN AND ASKED HOW THEY PUT SOMETHING IN SOMEONE ELSE'S NAME AND EXPECT TO GET PAID. I AM STILL GETTING A CALL TO PAY IT. I ASKED TO HAVE A MANAGER COME OUT AND TALK WITH ME. WHICH THEY HAVE NEVER DONE. I HAVE NOT RECEIVED A BILL SINCE JULY IN MY NAME. NOW THEY ARE CALLING AND THREATENING TO TAKE ME TO COLLECTIONS . I KEEP ASKING THEM I WANT TO TALK TO SOMEONE HIGHER UP. HOW CAN THEY HOLD ME RESPONSIBLE WHEN THE OWNER AT THE TIME TOLD ME TO SIGN IT FOR HER. IF SHE IS THE ONE REFUSING TO PAY.
December 21, 2018
Dear ***:This correspondence confirms receipt of Complaint ID filed by *** of ***. We have reviewed the account and see that *** has signed several contracts on behalf of the business over the past few years. We would like to clarify the reason *** is being held responsible for the account balance. By signing the contract, he accepted personal responsibility for the debt. In the event that the balance cannot be collected from the business, the Collections team will also pursue the signer for payment. He is not being pursued because he purchased the business. He is being pursued in accordance with the terms and conditions of the contract that he signed.If there are any questions or further clarification is needed, please do not hesitate to contact us at the number below.Thanks,Heather H
Executive Services Specialist Hibu Investigations and Resolutions
April 19, 2019
Dear ***:We have again reviewed ***’s rejection and our position remains unchanged. As we have advised the customer on several occasions, he is being pursued as the signer of the contract not because he purchased the business. Additionally, he has signed contracts on behalf of the business for several years so this is not a one-time occurrence and it is not the first time his name appeared on the account as it shows on the contracts and invoices we provided with our initial response.The contract that *** was not allowed to cancel is not the one in question. That was cancelled by the previous owner because she was the individual that signed the contract. For the contract in question, *** is the responsible party. If he feels that the previous owner is responsible, then he will have to address this matter further with her. Our position remains firm and we will not offer any credits or adjustments on the account. Please let us know if there are any additional questions.Thanks,Heather H
Executive Services Specialist Hibu Investigations and Resolutions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response: I am not responsible for the bill, you need to contact the previous owner.
***
Regards
I'm very dissatisfied with hibu top to bottom. Everything I told them I wanted or liked about other websites nothing was taken in consideration. The website looks like it was a copy and paste of what a website shouldn't look like. Also the advertising is a joke it's been over 3 months and not one single call. I have better luck just advertising local for 90% less and that's where I've gotten all my work. The web designer can't even adjust an image. I'm extremely dissatisfied and want out. Hibu has taken enough of my money! Don't go cheap on a website! Pay someone that knows your industry and actually knows how to take notes.
12/26/2018
*** Revdex.com of Metro Washington DC and Eastern Pennsylvania 1337 North Front St
Harrisburg, PA 17102 RE: Revdex.com Number: ***
***
***
***
Modesto, CA ***
Telephone #:
hibu Product: Website - ***
Dear ***:
This letter is being sent in response to the correspondence received on 12/18/2018 regarding the advertising for ***.
I have spoken with *** regarding his concerns. We reviewed the performance of his products with us. *** is unhappy with the appearance of the website but seems satisfied with his display product. *** wants to cancel his products with us, but unfortunately this is a 6 month contract and cannot be cancelled early. I have offered to make changes to the website using either his Digital Consultation Representative or our Escalations team. *** has declined the ability to make changes. The website and display will continue to bill as they as *** will not make changes.
I apologize for the inconvenience this has caused ***.
Thank you,
Cortney H Hibu Customer Service Email: [email protected]
2/1/2019
*** Revdex.com of Metro Washington DC and Eastern Pennsylvania 1337 North Front St
Harrisburg, PA 17102 RE: Revdex.com Number: ***
***
***
***
Modesto, CA ***
Telephone #:
hibu Product: Website - ***
Dear ***:
This letter is being sent in response to the rejected reply received on 1/24/2019 regarding the advertising for ***.
Although the contract term was not fulfilled, Hibu has agreed to cancel the website for ***. This was cancelled as of today. *** is responsible for the balance due prior to the cancellation, as of today 2/1/2019 that is $129.99.
I apologize for the inconvenience this has caused ***.
Thank you,
Cortney H Hibu Customer Service Email: [email protected]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards