Hibu Reviews (%countItem)
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Address: 2201 Renaissance Blvd, Kng Of Prussa, Pennsylvania, United States, 19406-2707
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My business has increased drastically. Hibu built me a website and helped me with listing management which is a very confusing and difficult process itself. I have had many clients come into my business stating they saw me online. THANKS HIBU, I would strongly recommend you for any small business looking to do online marketing.
We appreciate your review. Hibu Customer Service
Best online Marketing company to deal with. Hibu's local rep answered all my questions and gave me the right direction to meet my small business concerns. They were heads above any other marketing company in my area with expertise and honesty. They had transparency with my website showing me exactly how, who, when people found me. I would strongly recommend Hibu to anyone looking to make their business grow.
Thank you for your comments.
I did a month trial with this company, with Jason S who lied and miss lead me. He charged my account with out doing anything. They have all their employees in the Philippians. They wont Liston to the issue or how to deal with it and charge your account with out any explanation.This is by far the worst business to do anything with . dont forget the unacceptable actions of Mr Jerry H.I would never recommend to do business with this company. Jerry H and Jason S who is a coward among other things. When you say poor customer service that would be a up scale for HiBu. They steal from unsuspecting customers and refuse to deal with customers with any form of moral action.Their form of dealing with an unhappy customer is to hang up on you. They give you the run around with out answer any questions.
We have reviewed the call that the customer had with the sales representative in which two products were discussed. The first is Hibu Reviews; the customer was given a 60-day free trial of this product. The second product is Hibu Listings Management which bills for $40.00 monthly and is a 12-month contract. On the call, the sales representative explained the billing, the proration and the contract term of twelve months. The customer agreed, completed the verbal authorization and provided her credit card information for the billing. A copy of the recording has been provided to the customer via email.
The sales representative has confirmed that he did have a call with the customer in which he disconnected the call. The customer became belligerent and insulting. Due to this, he opted to discontinue the call. This is not a common practice; however there are times when a representative feels that this is the only option to diffuse a possibly volatile situation. We apologize for this experience.
After receiving notice of the review, an attempt was made to contact the customer to discuss. We offered to review the call between the customer and the sales representative and then follow up. However, the customer became very agitated and demanded that the contract be cancelled and asked to speak with a manager. A manager’s contact information was provided and this ended the call.
Our review of the account shows that there has been no attempt to mislead the customer. It also shows that the customer agreed to the 12-month contract as evidenced by the call. At this point, the customer is not eligible to cancel the advertising and has been advised of this. If any additional information is needed, please do not hesitate to contact us.
I am not satisfied with the results of my Yellowbook advertising. I have talked with 4 hibu respresentatives. hibu claims they sent notification five months ago to opt out of yellowbook advertising. Depending on the agent I talk to (4 to date) I was supposedly notified by mail and/or email in May and possibly June and July, that I could opt out of my agreement. I never received any notification of any type from them. I have requested a copy of the letter they claim was sent. I received in yesterday's mail a bill for $508 for a year's advertising that I have tried to cancel. I do not deny that I have an agreement with hibu, just they failed to notify me as to when I need to cancel or change the terms, published the book and now hibu wants full payment for a service that I would have cancelled if I had been notified.
Dear ***: This will confirm receipt of the complaint dated 10/11/17 from ***, ID. Our Account: ***, Account Number: ***. Our records indicate there was one auto renewal notification sent via US Mail 5/22/17. It was sent to ***, Decatur, IL ***. There were three email notifications that went out 5/22/17, 6/12/17 & 7/15/17, to the email address ***@***.com. Due to no reply being received from the customer, the advertising auto renewed. In speaking with *** he does not recall receiving any of these notification. Although, he has confirmed that we have the accurate mailing address, and email address on file for his account. In an effort to resolve this concern, we have agreed to adjust $21/Month, $252/Annually. This offer has been accepted by ***. We consider this matter resolved. The necessary prompts have been set in our system to ensure auto renewal does not occur in the future. Thank you, Sincerely,Kris GExecutive Services Specialist Direct
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Met with rep . Filled out the required forms then sign a contract only that it wouldn't be submitted until I have approved it at a later date . both myself and the rep agreed to this verbally. We agreed that I was to call her and to submit the forms or not to submit the forms. So when it was time to call . I called contact # and no one answered and I called again and no answer I left message that I didnt want to proceed with program and that she should delete my info from hibu. Then I get the bill of course. I was lied to by rep. and I sign a contract under false pretenses. And still I havent even seen anything done that was promised.
I have receipts
This is in response to your letter dated October 5,
2017 regarding the advertising concern for *** of ***.
Our records indicate that the advertising in question
was authorized by Mr. with our Sales Representative, Glory M on
August 22, 2017. The Reviews cards were
shipped to the customer on August 30, 2017.
The Claiming and Listing service went live on September 11, 2017. The contract is a 12month minimum term.
Mr. states that he was to notify Ms.
M*** within 5 days whether to proceed with the order. I spoke with Ms. M about the
matter. She states they did not discuss
holding the order.
We are unable to honor Mr.’s request to
cancel and refund his payment.
Mr. signed the contract, provided credit card information and did a
telephone consultation for the Claiming and Listing service all on the same day. We consider the contract to be valid. We offered to credit $33.94 of the first
month’s billing. Mr. refused.
We
consider our offer, based on the facts, to be fair and reasonable. If Mr. agrees to accept this
settlement after further review, please have him contact me and I will make the
necessary arrangements.
Sincerely,
Claudia
B***
Executive Services Specialist
Everything that Claudia said is not true that original price was $54 and then all of a sudden change to $59 and if it was signed that day it would never been prorated I can't believe this company is making a big deal out of $54 just really legitimize my complaint
Complaint: ***
I am rejecting this response because:
Regards
Our initial determination stands. In answer to Mr. question, the order total is $59.99 per month. I've attached a copy of the contract for your review. We are offering to waive the first month's proration in the amount of $33.94 as a courtesy. If Mr. agrees to accept this settlement after further review, please have him contact me and I will make the necessary arrangements.
Sincerely,
Claudia BExecutive Services Specialist
The company is present the 12 month contract with the verbally agree to cancel the contract represented by the employee. Their contract stated that customer can cancel the service anytime before the 12 month term completed with $399 cancellation fee or after 12 payments are received. I called and request to cancel and express to the customer service to pay the remaining 2 months payments, the customer service refused to receive my request and stated that the cancellation team will not process my request even though I'm willing to pay the cancellation fee per their contract. They stated that the only way I can request the cancellation it would be when they receive their 12th payment on December 19th which is 19 days past my cancellation deadline for the 12 month auto renewal. Their practice and contract is impossible for customer to cancel the contract and continue in the 12-month auto renewal cycle. This is an unfair practice, especially they are refusing to accept my cancellation with cancellation fee.
October 5, 2017Dear ***:This correspondence confirms receipt of Complaint ID filed by *** of ***. We have spoken with *** regarding the matter and we have agreed to the early cancellation of her Search campaign. As of the date of this letter, the cancellation has been processed. We apologize for any inconvenience *** has experienced. If you have any additional questions, please do not hesitate to contact us at the number below.Sincerely,*** HExecutive Services Specialist Hibu Investigations and Resolutions
I am requesting being released of a contract with HIBU for 6 months of online advertising, due to their non-performance. The goal of the advertising contract was to build my business' reputation and attract more customers. In reality, my reputation and brand are being hurt.
I have three specific complaints:
1. Search ads not meeting requested wording
The Google ads HIBU is displaying have nothing to do with the specific wording I provided. They came up with a distasteful, generic campaign that does not meet my clearly stated wording. I met with their salesman Ryan Hollenbaek three times to explain my requests, and gave him a PowerPoint presentation detailing what I needed. He promised the ads would read as requested. An investigation was opened into this matter, and I was offered 2 months of credit for the campaign, yet no changes have been made. The incorrect ads continue to be displayed daily, hurting my brand and reputation, in spite of my constant communication with Customer Support employees Adam Reese and *** Haywood.
2. Search ads contain incorrect keywords, leading to wasteful spend
Ryan Hollenbaek and I agreed on a set of keywords suitable for my business. Despite my multiple requests for changes, HIBU continues to display very generic terms (such as 'used cars) that lead to clicks but not to conversions, creating tremendous amounts of wasteful spending, unsustainable for a small business.
3. HIBU ads not displaying while my own ads are
As an experiment, I am running my own *** campaigns with the keywords and text I had provided to HIBU. My ads are performing very well, and display as expected when I run test *** searches. HIBU's ads, even the wrong ones, fail to appear.
October 10, 2017
Dear ***:This correspondence confirms receipt of Complaint ID filed by customer *** of ***. We have been working with the customer to make the requested changes to the wording, text and keywords as they relate to the customer’s Search and Display campaigns. The initial changes were not completed as requested and this is what started the concerns raised by *** in his complaint. We have consistently worked with him to edit the campaigns to his satisfaction. As of the date of this letter, *** has advised that he is satisfied with the changes that have been done. In light of the issues that the customer experienced, we offered to waive two months of billing which totals $1200.00 and he has accepted. We now consider this matter resolved. We apologize to *** for any inconvenience he has experienced. If you have any additional questions, please do not hesitate to contact us at the number below.Sincerely,*** H.
Executive Services Specialist
Hibu has done a very poor job getting my Business off listed as promised with agreement.I have now changed the company name due to there failure to get my Business active.they credited my advertising account due to there continued mistakes in not getting my listings and information corrected.I now have gotten a demand bill with three days to make arrangements.I tried a number of times to call there number waiting over almost an hour on hold. I have tried to reach Allison B @ *** with no avail.I am so upset of how this company is able to get away with taking advantage of small Businesses.Allison has given me three days to respond. I hope you may help in getting this matter resolved. I have sent many emails and have saved them to show just how this company operates. I hope people will check there options before dealing with this company.
Dear *** This will confirm receipt of the complaint dated 9/26/17 from ***, ID Our Account: *** and Account Number: *** purchased our Site + Display Basic program. This is a bundled program which includes a Standard Website, Wave (which is our claiming product) a 30 second Photomotion Video, Website Assist and an online Display Ad. Term of Agreement is 12 months.
When I had worked with *** previously, we discussed how his Wave product was showing a larger error rate because his listing information had already been claimed on numerous search engines prior to our involvement. When listings are claimed prior to our involvement we must submit changes and then must wait for the public edits to be made to the listing information. The Wave product bills $29.99 each month. A one-time adjustment for $380.37 was extended and this credit was accepted by ***. This is a 100% adjustment for the cost of the Wave product for the full 12 months. Additionally, during my conversation with *** it was explained how the other products were performing as they should and how these products do not guarantee phone calls, nor do they guarantee his business will come up on the first page of the search results. These are products to gain online presence for his business. The advertising has all be cancelled in our system due to the account being in arrears.
Since I have received this complaint I have had another conversation with *** just to clear up the confusion. *** indicated that he understood his concern was truly with the Wave Product only and that he would be submitting the final payment. Thank you, Sincerely,Kris GExecutive Services Specialist
I am rejecting this response because:
***
***
I understand clearly, and agreed to pay the balance they claim due. I emailed this representative many times alone with emails with no avail.She had told me if I had further questions or concerns please contact her. She never wold return calls or emails. I do not agree with there comments about someone else claimed my accounts, that was there mess up not mine. I agreed to pay the balance on the account because this representative said she would not make any further ajustments to amount due. I agree to pay only because I feel trapped into paying amount due. I would not ever do Business with this company again nothing but a trap for small businesses. I will say what they promised to secure a contract, and what you get is now in there hands right or wrong. I was never able to get my sales rep to call me back. All I can say good luck getting any Business information corrected or changed or removed.
Dear ***
My response remains the same a previously communicated. All I can do is state the facts. Our system shows his listing information had already been claimed on numerous search engines prior to our involvement. We gave *** a full 100% adjustment for 12 months billing of the Wave product. Although, the Wave product was cancelled only after 5 months of billing which was due to the account being in arrears. The other products were all performing as the should. The balance he owes is for a website that we designed as well online display advertising. These programs do not guarantee the customer will receive phone calls. Unfortunately, the customer just had a different expectation of how these products would perform.
Sincerely,
Kris G
Executive Services Specialist
I am rejecting this response because:
Regards
Hibu claims I am in a contract for a years worth of service at $230 a month. Now, I never signed anything and tried to cancel immediately! Then, $430 was taking out of my account from them. I received no invoice for this charge! When I called them they gave me a long list of charges and pro-rates that made no sense. So, I asked more questions about the services they were providing. I was told that there was on "ADD" out there for my website and it should be pulling me in traffic. It seemed as if he was stumped and didn't have a clue as to what was going on. Now, that is not very clear or reassuring for just paying over $400 paying for a service without an Invoice or any proof as to what they are doing for me.!! I need to know what they are doing for me. Not be told "Well you should be getting visitors??"
On Sep. 11, 2017 I had called them again and asked them to send me the invoice and all the services they were claiming to provide. I never received an email, so I called back on Sep. 15, 2017 and ask again. I received an email with the sales person's contact info. There was no invoice nor any information on the services being provided. I obviously have his contact info, I have been calling for over a week now. How does his contact info help my unexplained charges?
I called Tech. Support on Sep. 15, 2017 as well to make a few changes on my website. Which is completely sad. A child could build a better website!! The technician said no problem, I will email you the information to send in the images and links to be used. I still have not received anything from them.
They were supposed to build me a fully functional E-commerce site. If you take a look at my site you will find it is very hard to find my products, if at all. No changes have been made and they will not send me any information for what they are charging me for. This whole situation reeks of false advertisement as well as plain stealing my money!!!
Dear
***
This
letter is sent in response to your email dated September 19, 2017 regarding the
advertising concern for *** of ***
Our
records indicate that the advertising in question was authorized on July 24,
2017 by ***. There is a
recording on file.
I
spoke with ***. We discussed the
products ordered, the billing and changes that need to be made to his website. He will email the changes to me. The website was down from September 5, 2017
until September 12, 2017. We agreed to process a onetime adjustment in
the amount of $330.93 which is equal to the first month’s billing.
We
apologize that *** felt we were unresponsive. We hope *** accepts our apology and
that we may continue to do business together.
Sincerely,
Claudia
B***
Executive
Services Specialist
I have advertising with hibu for many years in the past , about a year ago I added Internet advertising which included a web page. When hibu set up my web page they also created a (***) page. I told them at the time that I didn't need or want the (***) page because I already had one for my business. I called several times and sent several emails requesting that the (***) page be Removed. I also reported the site to ***. Because hihu set up this (***) page I cannot access it, edit or remove it. They told me that the person that set it up was no longer with hibu and they couldn't take it down. Because of terrible customer service I called hibu to cancel my web web page. Instead of just canceling and removing the web page they also canceled ALL of my advertising and didn't put me back in the print directory and didn't tell me that ALL of my advertising was canceled.
9/22/2017
***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1337 North Front St
Harrisburg, PA 17102
RE: Revdex.com Number: ***
***/ ***
***
Corinth, MS ***
Telephone
#:
hibu
Product: Corinth/18
Dear ***:
This letter is being sent in response to the correspondence
received on 9/12/2017 concerning ***’s advertising concerns.
I’ve spoken with *** and we have agreed to a future
credit to be used in our next Corinth directory. The credit is in the amount of $18 per month,
$216.00 for the year. Our sales representative,
Dustin M, has made his first attempt to *** yesterday, 9/21/2017m to
set up future advertising.
I do apologize to *** for the inconvenience this has
caused, but I am glad we were able to resolve the concern.
Thank you,
Cortney H
hibu Customer Service
Email: [email protected]
10/25/2017
***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
1337 North Front St
Harrisburg, PA 17102
RE: Revdex.com Number: ***
***/ ***
***
Corinth, MS ***
Telephone
#:
hibu
Product: Corinth/18
Dear ***:
This letter is being sent in response to the rejected reply received
on 10/11/2017 concerning ***’s *** page.
I have apologized to *** as he was correct and the
*** page of https://www.***.com/***/
is still up. *** has supplied
the appropriate documentation, which Hibu supplied to *** to request this
page to be removed. Unfortunately this
does take time and can take *** several months to resolve.
I do apologize to *** for the inconvenience this has
caused, but I appreciate his time and effort in resolving this matter.
Thank you,
Cortney H
hibu Customer Service
Email: [email protected]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards