Hibu

Hibu has been doing are website at first was taking care of us than started no showing up has made numerous spelling errors has posted inappropriate ads wrong Operation hours & haven't seen sales & marketing rep for over 6 months there customer service sucks!!! they give your numbers that transfer you back to previous # leave you on hold for over 30 minutes sometimes never come back and if they do you get to talk to a person that doesn't speak or understand english

My representative Kimberly and I agreed on a 6 month term for marketing. after the 6 month I cancel however, I was still getting charge for marketing that were not doing. I call several times to solve the issue they kept giving me the run around. Furthermore, they completely forgot to market anything for a few months while charging my Credit card and they were sending me analytics "how they were not marketing"?

I was paying monthly for their services, Their representative Kimberly 310-702-8444 agreed to only do 6 month of marketing.
#1 issue: they completely forgot to market while they were charging my account. in essence I was paying for marketing not been done.
#2 after we spoke and agreed that I was no longer going to get charge. the company still charge for 2 extra month stating that the agreement was different, My representative Kimberly eventually stop answering my call because she lied to me.

Love working with Cherie! She is always on it and gets the job done. If we have changes or add-ons to our site, she gets them done within 24 hours. We are def happy to have her as our point person. Thank you Cherie!

I have never had a worse experience. If I could give no stars I would. Their services were not just incompletely, they were non existent. It took a year just to cancel the services. Every month we attempted to resolve our issues, but they couldn't even answer basic questions or give us information.

I have made numerous attempts by phone and via email to cancel my service and am told that management or the sales rep who set up my service will call me back and I have yet to receive a call back. I requested that my service be canceled immediately and to speak with someone in management after being told by the agent that she could only transfer to the voicemail of my sales agent because he wasn't available either. She said there was no one who could cancel my service. She refused to let me speak with anyone else. I have only done business with hibu for 10 days and have been trying to cancel since day 3. I have not received any follow up that they are even providing the service that I've paid for and I can't even just decline the service due to the refusal of their agents to help me. I want a refund of what I've paid so far and confirmation that recurring payments will be ceased because I DO NOT want their service. I just want to CANCEL.

I called hibu to lower my advertising cost upon the renewal date. In late October 2016, sales representative Brenda B came to my office and we went over my options. I wanted to lower my advertising cost, she took some off and said it will lower my bill by $1.00, never mentioned that she added an additional $799.00 to my website. Her laptop would not print and said she would email me my contract. I requested a copy of my contract numerous times and did not receive until Feb 2017. When I had seen where she had added the additional and debited my account for $428.00 when it was previously 99.00. In not receiving copy of my contract until February it was past the 14 days they give you to cancel the contract. Calls upon calls and no one calls you back, spoke to a Priscilla G was informed hibu had messed up she will work on and get back to me. Never did. I have spoken to a RJ,Joe, Kayleigh, Lindsay, Crystal, Vina, Fran and Nash, still no help. They supposedly cancelled this back in November 2017, but has since set me up for collections. I wanted to lower my cost due to husbands health issues, they had me jump through hoops to try and get it cancelled with copies of doctors orders etc... to end up telling me oh its not you that has cancer it is your husband, sorry cant't help you. They will tell me they are no longer with us and you can call back in a few days and guess who you're talking to, the one that no longer works there. They cancelled the website last November but I still receive an up date on how many calls my website is generating and it was taken down November 2017, I have received a monthly update every month since cancel.

Last year, the previous bookkeeper approved a 12-month contract with Hibu for Hibu Reviews at $30 per month. This contract is scheduled to end in March 2018.

Hibu Reviews
Account# *** Account: ***

As the new bookkeeper, I asked our employees what this service entailed. They showed me a card that customers can use to provide a review for our store. However, they said that they don't use them because the customers found them confusing.

I followed the directions on the card and found the online form simple to complete. After submitting the review, the "thank you" screen explained that it was now up to me to post it using one of the social media icons. The only place that it posted was on our website (managed by hibu). Most people believe that receiving the "thank you" screen after hitting the "submit" button concludes their process. My review was the only review posted in the past 11 months.

Our sales staff has diligently provided these cards to our customers. They received feedback that it was too confusing. Looking into this matter, we found that they were attempting to use the QR scan and ultimately did not leave a review.

We contacted hibu and requested cancellation of the remainder of the contract, plus a refund of the monies paid to for this service to date. Hibu responded by cancelling the contract and providing a statement showing a one-time prorated adjustment of $6.77. It is unclear whether they will be collecting a portion of the final $30 in March or whether this adjustment was for February and they plan to issue this as a refund. In a separate email, they declined refunding the monies already paid.

Spoke with ceo over 2 months ago to cancel my aggrement with them he and my sales rep DaviD Miele ASSURED ME NO MORE CHARGED WOULD BE CHARGED TO MY CREDIT CARD AND NOW 2 MONTHS LATER THEY CHARGED ME AGIN. When you call the support line it sends you to people in the philipines and not helpful at all. BEWARE OR THIS COMPANY

I wish I would have seen all the negative reviews before signing up with Hibu. They came highly regarded by a Marketer. Awful, awful, awful. In the beginning when you are setting up your website they are all great and hands on but don't expect to get anything from them after except taking your $105. I have had numerous problems with them in the 2 years of using them for my web hosting. Yesterday and today made me throw in the towel. I was passed off to 5 different people when trying to get some simple issues resolved when I finally got through to someone who spoke english who told me that she would pass me on to escalade department and we set up a time for HIBU to contact me at 9 am and said that to give or take a half hour. Well you guessed it NO call !!!! I waited till a little after 10:30 and decided that I guess I have to call them back. When I did we went around and around for 45 minutes. I told the lady that a picture was missing from my website and that I didn't remove it. It was on my shop page and she said that that was my responsibility. I told her well I didn't remove so I want you to put it back. She looked at my site and told be over and over again that she saw the picture she told me it was my internet connection that was the problem. She had me do some cookies on my computer when I told her that wasn't the problem. I said so I have an iphone and I can walk 2 blocks away and I bet the picture will still not be on the site. Therefore I wasn't using my internet. I did that and sure enough the picture wasn't there. Exhausted by this time she said please lets do the cookies on your computer and it will fix it. I reluctantly did that and had to erase my history on my computer and still NO picture. She said well I have no problem seeing it here and that it was my problem. Ok so I took a picture of my screen and sent it to her. After about 15 minutes later she said oh I thought Sandy shore was the title of your towels but Sandy Shore is a towel!!! I couldn't believe how dumb she now looked! If you go back and they listen to the tape recorded message you can see I couldn't be more Clear! If that wasn't enough I have changed my pricing a couple of times and know how to do it on paypall. We went around and around for probably another 35 minutes with her telling me the same thing that I have to do it on papall and when I had told her at least a dowen times that I changed them all on paypall and it still wasn't showing up on my shop page.Well I won't bore you with the details but YES again she was wrong and what now took 2 hours out of my day would have taken about 10 minutes to fix if she just could understand and not have a language beerier and she quit saying I had to manage my site. I was never told I had to manage my site personally after telling them I am not the best at figuring how to maneuver around my site to fix things they told me no problem they are always there to help and make the changes for me. HAHA well that is the biggest lie and joke there is. I won't go into other issues but if I were you I would stay as far away from them as you can. That is unless you want to get totally frustrated. I'm worried about the negative comments on here about closing your account with them and charging you even though you don't have service any longer. I am closing my account as soon as I get another host so I pray I don't have to deal with that headache too!

Hibu aggressively sold me on their quality of web design and 'no pressure' assistance. I was promised verbally from the sales rep that I would not be billed for any web services until the web site was 'up and running' and I had to approve web site before it would go up.

I explained that I was very particular of the quality of the web site design and would need time to review and tweak design before I would approve site. I was assured that would not be a problem.

Once I signed the contract, I was immediately pressured to get the site up and running. The designer told me he only had 30 days in 'his budget' to get it up....the first pass of the designed was such poor quality, I knew they had over promised their abilities.

I started getting billed for web site services when the site was not even up.

I wrote the company that I was ending our relationship for poor execution and their not living up to numerous verbal assurances prior to my signing the contract.

I consider their sales practices to be unethical and their web design capabilities to be inferior to what was promised.

I am currently being harassed by Hibu collections.

I would like all contact to stop, my credit restored, and an apology from the organization.

Their performance and behavior are unacceptable.

HIBU approached us in December of 2017 to sell us their services. I was very hesitant to do anything with them as we have had a horrible experience with one of their competitors. We were assured that they were better and able to handle our needs.
We signed up for *** and *** redirects. After asking for a copy of our contract three times it was finally provided to me. I noticed right away their terms of service within the electronic contract handed to me by the sales rep on an *** was actually embedded in a link that was not easily identifiable.
The first issue we had was the timeline we all agreed on had come and gone and the account rep was apparently sick.

Once she was finally back in the office the ads they produced were misspelled, had pictures in them that we did not approve. The *** campaign was also delayed and once it had launched it had the wrong business address and verbiage that was actually putting our company in potential legal trouble. We immediately reached out and the issues were not taken care of promptly. Finally, we told the sales rep to have the campaign paused and we demanded a new account representative. My other issues with the *** ads is that the cost per click was about three times higher than I had been spending on the same words. When I asked for transparency, which Google actually requires of its providers, we were not given the actual costs nor were we provided with the costs that *** takes off the top.

We were assigned a new account rep who re-worded the *** ads and they were again re-launched only to once again find errors in the ads and the ads themselves were not showing up in results.

I again reached out to the sales rep and the manager and this time I told them we are done using their services. I was told by the manager the sales rep would be calling my on March 5th as he was on vacation. Since that time we ave begun to get collections calls from HIBU over an invoice for services that were never rendered.

I informed HIBU last week that we were in the process of cancelling the account and she was to write notes about this and stop calls. This turned into me getting more calls this am and now emails from a MR. Josh W. Sr Collections.

He has been going back and forth with an employee about our account all morning despite that fact we told him in writing to stop contacting as which is MN state law for collectors, they are to immediately cease efforts. Josh has only stepped them up.

During this process our business has decreased dramatically and I should be holding HIBU responsible but I just want it to be over immediately.

A sales rep came into my office back in November telling me that my website was under performing. So I listened to what they could offer. They claimed that they could fix issues with my website and optimize things to make my phones ring. The salesman's claimed that they had others in our area that hey were just bringing in "so much business" that it was hard for the other company's to handle. So I decided to give it a try, I am 4-5 months in and have received a total of 25 phone calls based on their own report they are providing which boils down to a cost of 42.18/phone call. I called today to express my displeasure with what they were doing and explained that I no longer wanted their services (as they were under performing and I felt as though they should have already been on top of things as per what the sales rep told me), they informed me that I was locked into a 6 month contract and that it didn't matter that I was dissatisfied as I was under contract. After further research I have discovered that my business is not the only one they have done this to and that they filter out anything below a 4 star rating on their Facebook and web pages as to deceive customers and to make them look better when signing up new clients. This is a HORRIBLE business practice and should be against the law. The bottom line is that I am dissatisfied with the services I have received from them and am now stuck in a contract that was not clearly explained. If their campaign isn't performing up to the expectations the salesman told me.....isnt that a breach of contract on their part?

My rep Scott Haymes was very helpful and seemed very knowledgeable on the products he was offering.

I worked with this company for them to build me a website to help bring me business. I received a billing statement saying that I owed almost two month's worth of prorated work that is owed when I cancelled the plan before the month is over. They are basically saying that I owe for services back in December when I spoke with the marketing specialist. They are charging me for phone calls, website assistance, etc for something that was not all that great but pretty to look at online. They are charging me for fees from when I had to give them information to getting the process started, meaning from 12/29/17 until 2/15/18. They stated to me that I was not going to be charged until a month after the website was launched. My website was launched 2/1/18 and I have email proof by them.They advised that they were going to try to get the website launched in January as long as I had the items sent in to them (which I did) but the website was not completed until 2/1/18. First I received a billing statement for $45.48 for an advertising order on Jan,29,2018(how can you advertise for something that isn't online yet) I mind you a website was not launched. All in between this time, I went back and forth with the website consultant to get everything that I needed. I took a long lunch period, countless emails and eventually once the website was launched with spelling errors and just errors all over when I specifically advised on what I wanted (sent documents thru their system), I had to log in to the website to do her work for her because she was leaving for surgery and the work she did was not satisfactory. I received a email February 1st saying that my website was launched but I could not make changes but I could go into the website myself and fix it because it was after the deadline (two days) for them to fix. Fast forward to February 8th, I am told thru email that I needed to make a payment. Was unaware of a payment that needed to be made because I did not know that I owed anything because I was told that I would not be charged for anything until a month after the website is launched and not for services as was advised to me via a voicemail message. I then received an email Feb 14th stating that I owed a balance and if it was not paid in 5 days that my website will be suspended. On 2/15 I contacted the company to cancel everything that I have with them and that I would pay my balance of $45.48. Nothing was advised on any other pro rated payments or any type of payments as I the month was not over so how do I owe you anything if I didn't get the month's worth of services that I was owed. Tried contacting all parties before but we played phone tag and no resolution was made which is why I cancelled the website before the trail period was complete. Today I received an email with a bill that states that I basically owe them for a month and a half worth of service and it needs to be looked into. They advised to me over the phone that I was not going to be charged anything until one month after the website was launched. Then they waited until 10 days or more after I cancel so that they can charge me for a month and that is unacceptable. I'm not paying for a unsatisfactory service( I did all of the work basically) They launched the website extremely late and then when I needed to get in touch with people I could not get through and then you are advising that I owe you money for a website that was up for give or take 2 1/2 weeks before I cancelled. The website also wasn't quality and I'm not paying for something that I cancelled for work that was not up to standards. It is an issue because they are telling their customers one thing on the phone to get your business and not telling the whole truth of what you will have to pay but saying another in their billing statements. I was left a voicemail message by the investigator saying that I owed because I started services with them in January when in fact the website again was not launched until Feb 1st. I owe them for all of the phone services that they offered and for the shiesty and scamming services that they provided and I feel that this is fraud.

I have worked with Jonathan for several years now. He is the best sales rep in my opinion because he is not pushy, and he tells it like it is. I am always pleased with the products he promotes for HIBU.

Cherie was amazing to work with . She was very friendly and knowlegeable. I would highly recommend her to all of my friends looking for a great way to increase business at a reasonable price.

Ron G.

I payed this company for several months for advertising my company and when I signed contract it was with the purpose to get my company in the phone book and that is what salesman promised. That did not get done which upset me but what really did it was when after about 4 months of paying them they finally asked me for access to my *** business which I ended up creating on my own. Not only that but try telling me that their directory and online were two different contracts like the salesman isn’t hibu employee or something. Now they are threatening my credit score which has ZERO negative things against it because I pay when I owe. Simple as that. They say I owe 59.98 now when I canceled but they wouldn’t try to hear that. They ended up dropping whole contract because they know theyre wrong , even had salesperson call me and apologize but they won’t stop from trying to ruin my credit. There is gotta be a way they have to leave me alone or can I get damaged for them not being decent people. Contract doesn’t say I pay no matter how little they fulfill their part of agreement. Let alone all the money u paid them already and having to go with someone else and business I lost for not even being able to be in a directory for a whole mother year now thanks to them not doing what was agreed upon. They’ve harassed me and finally I told them off. They can’t strong arm me to pay just so my credit stays good without me being able to hold them accountable for their wrong doing can they.

I bought a group of products From Hibu- and was lied to about what I was buying-
I was buying targeted ads that would get to my target audience on *** and told they have a special arrangement with *** for this purpose- then I found out they are only targeting the whole population of The USA and Canada. That is not a target audience and not what I had discussed and was told but my sales person Micheal L.

I bought their posting service only to see the posts where directing people to contact me for thing I dont do and never have - like being an integrative medicine specialist... Or a teen mental wellness counselor- Or a children's mental health- they supposedly reversed the charges for those months and I took the ads down- the posting stop yet they are still charging me for posting- I have repeatedly asked them to cancel the account- I was lied to multiple times and had severely misdirected post put up by them, These people clearly do not know what they are doing...I got what they called a settlement. but not a refund.

I bought their listing service and told Micheal my sells guy, that I didn't want my address blasted everywhere as I work from home but dont really have an office. I work over zoom rooms and chats- he assured me it wouldn't be and also assured my the listing would still help with my business. Lies- There are maps in all kinds of place directing people to my house... when I yelled about it they took it down to my city but would not unlist it and take me out of a program that wasn't meant for my kind of business to start with. Again I was lied to.

I have asked multiple time for them to just cancel this account- it is ridiculous. I have been assured there is no possible way to do that-
I just got a reduced bill because they are applying the settlement they gave me...
My ads are not targeted...
you listed my address, and city... after I was told that is not what would happen...
your posts misdirect people, and even after you stop posting for me- you are still charging me....
They want me to pay for a service that was lied about, in order for me to buy into it. As service that has done nothing but cause me headaches. I have not gotten one client that came through the ads the target. I even changed the ads because their original ads were so ridiculous.
I have asked repeatedly to have his account canceled. or even just give me a payout of the contract- they will do neither.

Cancelled an account for yellow page advertising last June 2017. Had tried to cancel it earlier, as I was no longer at the location but was told I couldn't. Called in December to see when these bills would finally end and they told me I had one more month to pay. This is on a recorded line supposedly by them so they should have a record of it. After paying the final bill they sent me another bill saying I owe another month. Told them what the last rep told me on the phone and they said it was a mistake on his part and that I still owed another month. Do not feel this is fair bill policy to keep billing me after 8 months after I told them to cancel the account. Feel this is unfair and do not owe them any more payments.