Hibu

Just changed the name of my business to Boss Lock & Safe on my Hibu listing.
Former business name was Midwayer 7 Cycle and Locksmith. The good people at Hibu
took the time to help me and i'm sure I made friends in the process. Thank you guys, and dont forget "Kindness is key". lol.

My local rep came in, built trust, even used our business services. He stated they were different from other companies, better. He assured me verbally that I could increase or decrease my budget whenever I needed. After 3 months of my contract, Still no call tracking that I was paying for, I emailed my rep to decrease my budget. With no response after several emails and phone calls, I decided I wanted to cancel. I called the corporate phone number and was told I wasn't able to decrease, only increase. I called Bob my rep with concerns and wanted to get this straightened out. He declined my phone calls several times. I used my office managers phone, called and left a message that I was a potential new customer. He returned the call in minutes. Once I finally had him on the phone, I asked him how he was going to solve my issue. He stated he tried calling me (once, he called back, my husbands phone, not mine) and asked how he was supposed to help me if I didn't have time for him. Fast forward in the conversation where he states, "Why would we allow you to decrease your rates? that's just business" Im not sure Bob, why would you have stated I could decrease my rates if I am in fact not able to? I have spoke to Bobs manager who has now settled on not answering my calls and just emails saying he cant help me. No concern regarding how his rep has handled the situation

My company signed up with Hibu having been told that we would have a single person account manager, and that any time we have an issue we can call and make adjustments to our account. The structure of Hibu is such that you never reach the same person. We quickly became frustrated with the lack of communication and follow thru that we decided to cancel our account. I opened a claim with Hibu and They sent us 3 emails stating our accounts were cancelled. Then we get a bill from collections for 981.93

Hibu salesman scammed us into signing a hidden contract for 12 months. We were told that there was no contract, and we could cancel their service any time. He never showed us the contract or receipt when we signed his ***. We tried calling hibu to request a cancellation on the service, and they refused every time. They lied to us and got us trapped in a contract that we weren’t agree with. They are forcing us to pay for a service that we no longer need, and they overcharged us.

Complaint about internal staff making changes to my brand name and appearance without discussing it will me. The re-worked brand was posted on my listings (which I could not see) until it also appeared on my *** Page. The change was incredibly significant and OFFENSIVE. Unable to speak with anyone on the listings team to discuss "listing choices", goal of the communication changes and proposed changes timeline.

I put in a formal complaint via email and then via the customer service representative. The complaint was elevated, case opened by a representative who promised I would hear back within three days....no response.

Our account representative Glory M guaranteed that we could cancel our advertising through her any time we wanted. Now that we want to cancel she will not return any of multiple phone calls, emails, or voicemails. Her phone line is either always busy or goes straight to voicemail. She has never stepped foot back into our restaurant since the day she came in to set up the account. Upon calling customer service they told us we cannot cancel due to being in a 12 month contract. When we mentioned to the customer service reps that she guaranteed that we can cancel any time we wanted to they told us there is nothing they can do, when we asked to speak to a supervisor they claimed that were “unavailable” and they told us to call 411 for help. My fiancé called also and wanted to get a copy of the contract tract sent to her via email, the customer service rep said he would. She told the rep she wanted to stay on the phone until she saw that she received the email and he said he cannot stay on the line and the email copy of the contract was never sent.

Iv had good service from David T. Explain s everything good and is patient with me!

This company completely lied to me to get me into a contract based off false promises made by a representative of this company. I spoke with a Nicole B originally who told me an inaccurate amount of people that the company would be able to reach using their services and I was also told to try out their services for a month and if I was not satisfied that I would be able to in her words “get out of the contract.’ The entire process right from the beginning with this company was completely unsatisfactory and not in any way what was told to me. When the first proof was given to me by *** of the social add that they came up with for my business wasn’t a representation of my business. It had verbiage that wasn’t even related to my products or services. After being completely frustrated with that lack of professionalism and realizing that this company wasn’t going to provide me with what was promised I tried to reach out the NIcole to have her get me out of the contract as she had promised. She hasn’t returned my phone calls or emails which further proves that this company has no accountability and is scamming people. I called the main office number only for them to tell me that the first phone call I had with Nicole wasn’t recorded so they will not cancel my contract and to contact Nicole for all my needs. The same Nicole that has been ignoring me. I have been scammed and I want to simply be out of this contract with this unethical company. This company needs to be held accountable for their representatives lieing to people about the products and services that they will receive to lock them in a contract.

Hibu is a great marketing tool.. very cutting edge and Kyla knows her stuff! She is very friendly and makes sure her clients are well taken care of!

This company was hard to get our money back after charging us double in the first month. They wanted automatic payment on our credit card. They were tough to get on the phone and so was the sales person. After fighting right away to get our money back we canceled right away. They are trying to bill me some more for what they got the first 500 dollars for nothing. Absolutely nothing. They collected right away and we canceled right away when we saw how hard it was to get our money back. Terrible company . I have them now with my lawyer.

I was contacted by a Hibu rep. after trying to update our company information on Bing. I told the rep. all I was trying to do was update our information on bing as he was going through this sales pitch and he told me that was "pointless". I said well then he couldn't help me. He hung up the phone. I was irritated by this as I didn't even solicit the sales call and contacted customer service to inform them they have an employee acting this way and as a result they lost a potential customer. Customer service responded saying "why would you message us this?" and "I hope your day gets better" and cut the chat before I could respond. This is the least professionally I've ever been treated by a company cold calling me. I saved screenshots of the messages and wish I could post them on here. Regardless, be warned of this business and their customer service - if this is how they treat someone they are trying to do business with, I can't imagine how they treat someone who signs a contract.

I used this online advertising company under the impression that I was able to cancel with no contract.I was told by my agent Emma s*** that I could cancel anytime. I called to cancel due to scam callers with the info I gave to hibu. Emma then proceeded to calm me down and tell me I can cancel anytime and that she would file a suit against the scammers. I accepted to stay a customer. I later noticed I was not geeting what I paid for and chose to cancel. I then was told I couldnt, do to a contract. I asked for the recorded conversation stating I could cancel. I was told I would have to wait 5-7 days to get the recordings. Hibu has now pushed my issues back in order to be past there 7 day cancellation policy forcing me to not be able to cancel at all. After waiting past the allowed date to cancel I get a call back at the crack of dawn to listen to the recordings. And they dont have the correct recording of me wanting to cancel.

Jody J refuses to suspend or renegotiate payments on an account that I am not using. The business websites that were set up with this agreement are no longer active. I had planned to continue doing business with this company and asked for a temporary suspension of service since I am not getting anything for the recurring payment. Jody J is not open to any agreement or seemingly any intent to work with me on the issue.

My experience had been absolutely amazing. Mackenzie McCracken has gone above and beyond to help me in the process and been a pleasure to work with. Very professional and exceptionally skilled on customer service. I will be recommending her and high to my fellow business owners.
All of the other members of the high team that assisted me were excellent as well.

Levi Morris
Superlative Contracting

I completely agree with all the one star reviews here. I called hibu last year to find out exactly what I was paying for. He tried to walk me through internet searches to show me. After 45 minutes on the phone and searching the computer I wasn't shown any advantage in paying for this service. I asked if we could cancel but was in a 12 month contract. I said be sure to have this canceled after this contract is up. I do not want to renew. He assured me that would be done. I was then contacted by several sales people at the end of the contract and told them we would not be renewing. Then I got an invoice in June. I called and said I had not renewed my contract. He told me after my contract was up I was put on a month by month basis which I had not authorized. Although he canceled any future bills, I am still getting bills and phone calls about the "unpaid" balance. When I try to call they just keep repeating that I didn't cancel in time for this billing cycle. Which I did in numerous calls that were trying to get me to re-up.

I have recently gone through the most difficult financial hardship of my life and in complete survival mode. I have asked Hibu 3 times, explaining my financial problems, to suspend my contract or let me out of it. I have been told they can do nothing about my problem and keep repeating they have a 12 month contract and will keep removing money from my account. I had authorized an ACH withdrawal from my account but they didn't do it like any other company I have authorized in the past. They issue a pre-authorized check with their own number and I have no ability to stop payment on it because as my bank explains to me is that I would have to know the check number in order to stop payment on it. My only option is to close the account.
I have spoken to a supervisor requesting they let me out of the contract amicably but I keep getting the same response that I signed a 12 month contract. I appealed to their sense of empathy but they said the only way they would let me out of the contract is to close my business. I told them I would close the account and either way they would not get the money but I would prefer to come back at a time when I'm in a better financial position if they could just give me a break. It's only $40 a month but it's the difference between me eating or me paying them right now.

Great Company to advertise with!!! Our sales person Drew Bennett does a great job working with us to find the right way to present our company through web presence(Website, Facebook, Google, etc.). We have had an amazing working relationship with HIBU!! I would recommend them to any business for advertising. Since increasing our social media and google budget our leads have increased tremendously!!!

The advertising product and service are both excellent and quite cost effective. Any questions and changes to our advertising program are promptly resolved by Nicole M., our amazing Hibu representative. I highly recommend Nicole and this company for any internet related advertising objective.

The advertising product and service are both excellent and quite cost effective. Any questions and changes to our advertising program are promptly resolved by Nicole M., our amazing Hibu representative. I highly recommend Nicole and this company for any internet related advertising objective.

I spoke to a *** employee about the middle of June 2018 about an upgrade to my website. He said he would take a $99.00 fee out of my checking account for this. I told him no. *** had abused that privilege about 2 years ago and they were not permitted to take payments from my account. I told him I would send him a check just as I have every month for a couple of years through my bank's bill pay. He finally agreed and told me to mark on the check what it was for so it wouldn't get credited to my regular monthly website payment, which I did. *** cashed the check on 7/21. Then on 6/28 *** took another $99.00 payment out of my checking account causing a $35.00 overdraft. They emailed me an invoice for two dollars and some change because they had put the $99 in the website payment account instead of the upgrade account. Th $2 was the difference between the check and the monthly payment. Which, by the way, had been made already. I spoke with several customer service people. One told me my site had been shut down and I should call *** When I finally got to her supervisor she said that it wasn't shut down and that was a mistake. She took my info and said she would get it corrected. A week later I had heard nothing and called again. After a long time trying, I got another supervisor who also took my info and said she would fix it. Still, nothing happened. ON 7/12 *** took $2.99 out of my account. *** in an attempt to fix this, on 7/13, put $99.00 in my account and the same day withdrew $99.00, causing another $35.00 overdraft fee. I have spoken to or emailed many other times about this to my salesperson, the guy that started the upgrade, a finance guy and then another couple of finance people. Yesterday *** offered me $70.00 credit toward my website. Credit doesn't fix my empty bank account. And they now owe me $171.99. Since my bank account has been in the negative for so long, the newspaper has cut me off because they couldn't get their monthly payment and the Revdex.com is calling also