Hibu

I have worked with Hibu for over 15 years and understand the dedication and teamwork everyone puts in to maximize our customers digital marketing results. Hibu is always evolving with new technology and keeping their sales force highly trained as technology keeps evolving. Hibu is a great company to work for!

I've used Hibu products for nearly 2 years and I absolutely love them! The website is beautiful, easy to navigate and the customer support is second to none. John has went above and beyond to help me, not only maximizing my websites effectiveness, but also helping me to understand the how's and why's of it all. Thank you so much Hibu and John!

They have been wonderful to work with. The technical team is supportive and quick to respond tailoring my website to suit me. Steve Cox personally cares about his customers and has never been pushy acknowledging that the customer knows what is best for their business and he knows what tools to enhance the business.

Cory K with Hibu has been an instrumental part of our business growth. We started our company in January 2020 and signed on with Hibu in late April. They service our website and google advertising. The experience has been amazing so far. Cory always returns my calls and emails right away. This has been very important because the changes we make are being viewed by the public (our customers) so they have to be done immediately. He makes sure I am aware of the resources and tools Hibu offers that I might not know about. Having a direct contact like Cory makes the world of a difference. The proactive billing can be difficult to understand but he explained it to me where it made sense. I couldn't be happier with the attentiveness and servicing I have received. I have and will continue to recommend Hibu to friends, family and anyone I run into that is a business owner.

Establishing a website through Hibu was convenient and simple. Stacy E was very helpful and professional.

They lied and forged my signature then sent me a bill for over 800

If I could give 0 stars, I would. This company has done nothing but waste my time and lie and lie over and over again. I was promised a certain about of impressions (8,000-10,000) per month on my Facebook ads. I got around 3,000 impressions and 2 leads for the first month. I kept complaining and spent hours on the phone with my rep Greg Hutchinson, only to be told just give it another month. After $2,000 spend and 5 leads, I told Greg I wanted to cancel and a refund due to breach of contract, He said he would get back to me. I called again 2 weeks later, and he said he was waiting to hear back from his manager. Still no return call, no additional leads, nothing but lies and broken promises. Worst company, worst service.

Company never stated that we would have to just uproot our current website for them to host on their platform and after several months of attempting to cancel they final sent an email saying they will cancel the contract but they will be billing for the 2 previous months for doing absolutely NOTHING. This company is a joke and a SCAM. They never went live on a website, the website they designed was ok but the content was terrible and generic and they asked us to create the content for the website they they were being paid to design and develop. When we hire a company we do so because they are supposed to be the experts, not for them to ask us to do their job and pay them for it. Terrible experience and we will not be paying for services they did not perform. You can not bill someone for a website that was never launched.

The company that I work for *** had an advertising account with HIBU. We were not under any contract at the time. I sent my original email on March 19th asking to cancel the account as we had hired someone else to manage our website. I sent subsequent emails on April 21 and May 6 and also followed up with a phone call on May 8th to try and cancel the account. I am still being billed on my credit card monthly at $129.99 for the account and when I call to see what is happening no one has any answer for me. Our sales rep retired last year and we have never been able to talk to anyone else about our account.

My company contracted with HIBU for digital marketing services in the form of a web site and associated *** marketing campaigns. The web site creation required a 12-month commitment, and the marketing campaign required a 6-month commitment. In the initial consultation with HIBU I specifically asked whether the *** marketing campaign could be targeted to a custom audience (list of prospects) that would be created by uploading a list of prospect contact information. I was assured that this was possible. This ability to market to this target audience was key to my marketing activity. This initial consultation and subsequent signing of a 6-month marketing agreement took place in October 2019.

After the initial set up of the web site, the *** marketing campaign was initiated in January of 2020. I went thru the process of acquiring a marketing list of prospects, which I uploaded to HIBU's marketing team. The HIBU marketing team created the *** custom audience from the list I upload. When they attempted to initiate the marketing campaign, it was flagged by *** as violating a *** policy, at which point I was informed that HIBU could NOT in fact complete the marketing campaign with the uploaded custom audience.

This issue rendered my marketing campaign completely ineffective and was the opposite of what I was told they could do for me. At that time I was not given any option to cancel the contract and was told that I had to accept the limitation of the marketing campaign.

At this point I just want the remaining contract to be canceled.

I cannot say enough great things about Julie B. The website in the search I am so pleased with. She is giving me more business than I’ve ever had. I would recommend her for anyone looking to grow her business. And her personality is the best I’ve ever seen. Great smile too

We acquired the services of the company back in December 2019 with a six month contract. In February when covid started and we had to close the dinning portion of the restaurant I contacted our account manager Fred S, and asked for some sort of price reduction for the reminder of the contract. He told me that he was able to get us a $20 in reduction. I was never send a new contract or agreement. He only said reply to my email with agree. In May when our contact is expiring I called the call center asking them to cancel our account. I was told by them that I cannot cancel because of the reduction I received of $20 monthly the contract was extended by 2 more months. I was never told of the extension otherwise I wouldn’t accept the new terms. They mislead me. Then Fred told me he has filed a claim on my behalf I should call their claim department and ask of the status of the claim. Well I called today, no such claim was found!

Was promised monthly installments, but hibu is demanding payment in full and has been charging me late fees. Had to go through this very process a year ago. Also, they refuse to change the incorrect and misleading heading under which they list my business, even though I am the sole listing under that heading.

We are so happy with HIBU. Our account manager (Leah H) is always a phone call or email away. She gets things done right away. I love the fact that we have the "one on one" attention and don't get the run around with calling 1-800 numbers. Not only is the customer service EXCELLENT but the results that they are getting us are SUPERB. We couldn't be happier.

On or around 10/28/2019 I signed a digital marketing contract with HIBU and Ms. Danette F, with the following requirements.... Prompt returned phone calls, and her having expertise in my industry. As soon as I paid Ms. F, she set up my account using my cell phone number which was contrary to my wishes and my understanding. It was never corrected. Ms. F promised me a go live date of 1/15/20. She disappeared for two months and then later one months so the campaign missed my required start date. Ms. F and HIBU have a dashboard they set up for all their accounts however they failed to tell me about it. I did not find out until February. I was not told the campaign was ever live. I did not know the calls the campaign might generate would go to my cell phone as the alternate number was never put into the system. Ms. F refused to return my phone calls in a timely manner. The average time calling was 11 times and I had to threaten to get her to respond to me. Her campaign she set up for me once I was aware of it was generating leads for things I don’t do. She allowed the campaign to continue running spending my money which was wasted.

I looked online for an agency to help me with an online marketing campaign, I am a small new business. I found Hibu and decided to contact them, had a couple on conversations with Kevin B, the sales rep and decided to move forward with their services because the campaign cost was high $2500 per month, I decided to test their services first and asked them to build my website for $119 per month. It was a nightmare, I had to spend hours after hours on the phone to make sure that they made the suggested changes, you could tell they were not paying attention to detail, and doing everything mechanically, while I was dealing with this situation and several complaints by phone. Then I receive an email with the marketing campaign proposal, it was a joke, nothing to do with my business or with the specific conference that I wanted to promote, so I called my rep and told him that I don't want to move forward with the marketing campaign because I don't like the way they work, ad mention specifically that nothing can go online without my approval, well later that same week I receive an automated email that my campaign is live, so I grabbed the phone called HIbu, not my rep anymore because he clearly didn't care if we just had that conversation and I received that email, so over the phone, I told them to suspend that campaign immediately an once again mention that nothing can go live without my approval, Everything on that campaign proposal was wrong, it was false information and that could cause damage to my company instead of customer engaging which was my objective, Well this same situation didn't happened only once , it happened like 4 times, so the 4th time, I decided to send an email to everyone involved telling them how disappointed and annoyed by the situation I was. While this situation continued happening, I had already emailed ( Kevin) the rep that I hired their services with, about how annoyed I was with this whole situation and asked him to use my downpayment that was over $1500 dollars to cover the website monthly payment because I don't want to move forward with the marketing campaign, his response was that he wanted to talk to me about the campaign, which I clearly had no intention of move forward with.
Well because of that email that I sent to everyone involved, I received an answer telling me that they have sent my issue to the complaints department and I will receive an answer, while I was waiting I received once again an email telling me that my campaign was live, can you believe this? and then finally I received an email telling me that my request was not approved and that I had a contract for the marketing campaign and that I had to pay for it, unbelievable. I just didn't reply back, no point of doing so, today I received an email telling me that I am going to collections because of this, and then I decided to file a claim here because this is completely unacceptable, I should get compensated for launching false advertising about my company without my approval instead of being charged and sent to collections. I know that they recall all the phone calls so please ask for my phonecalls so you can proof everything that I am telling you, I also have all the emails.

I've Been With Hibu For 4 Years And Have Been Very Pleased For The Website They Have Put Together For Me, All Help They Provide When Asked For, And All 3 Of The Reps I've Worked With Have Been 100% Outstanding!! I Will Recommend Hibu To Any Friends, Business Owners, Or To Anyone Looking For The Best!

They put a lien on my house and I was never served or called about a balance? I’m still a customer with them and nobody will give me any info. Their collection law firm went elsewhere? At most I would owe a couple grand, somehow it’s over ten thousand dollars. I have perfect credit (810) and always put my bills this is a very sneaky company that did this and by what I read from others I’m not the only one they have did this too.

Hello all,

I represent a small business in Cypress, TX. We retained Hibu to help us with our marketing champions on April 16th 2019. After I was told by their representatives that they have the experience and knowledge in our industry (Medical Spas). We focused during the pre-sales calls on our current results ( we do our own marketing with *** and ***) and the currently spent and the return on investment. I was assured and guaranteed multiple times by their representatives that these results are marginal and they can "easily" exceed the results. We signed with the company given the information provided, unfortunately we didn't know our full due diligence to search Hibu horror stories online from other business owners that have gone through the same process.

After number of delays our online "Search campaign" went live, On May 1st, we had a conference call with Jeremy and Lydia (from Hibu) to go over what we focus areas we need and the order of the ad campaigns and group. I also provided samples of my current ads that we created. We also provided Hibu an export of all keywords, campaign ads text etc. Which at this point negate any value or work done by Hibu. They just took all of our work and investment and applied their name to it and charges Our Small Business for it!

Given the amount of gaps you had in our campaigns during our review and audit. Hibu representatives decided to put all of our campaigns were put on hold (pause) from May 1 - May 21 while they can "work on this". While the ads were on pause (not available for online viewings, but Hibu found it OK to keep charging us the regular monthly fees) Total days campaign was active from the Live date to end of May 13 days, but Our Small Business was charges for 2 months!

During this period, we had multiple attempts to escalate the issue to our account, and try to see if we can make it work. Given the lack of interest from Hibu, we have decided to stop all payments. Shortly after, Hibu decided to send our account to their Collection team. We tried to explain the challenge and we asked to escalate this matter to somebody in their management team so they can look at it, but none of requests were answered.

Hibu didn’t render the service agreed upon and Our Small Business should be compensated not only for the effort we invested in this ever since we went live with Hibu, but also all of the loss revenue in comparisons to our regular run rate. During the period that Our Small Business retained Hibu, our revenue loss was over $23,000 for the month of June. We had to "Fire" Hibu and get back to do the marketing ourselves. Quickly after, we saw positive results. Hibu is now asking Our Small Business to pay the 2 months in question of $4,323 dollars and were sent to a 3rd party collection firm. Our Small Business 's business suffered significantly, and Hibu failed to provide any service or value. Our Small Business was also closed for almost 2 months due to COVID-19. We don't have that money in the bank and we're trying to find ways to survive.

Given the above, Our Small Business is asking for a full refund of all fees paid to Hibu (over $14,000) by Our Small Business plus $20,000 in lieu of the revenue loss and the effort from our part to compensate for Hibu’s incompetency.

Thank you all

Great experience with this Company and I suspect its all due to their AWESOME rep Leah, who is always available and willing to explain the world of online marketing which is a constantly changing landscape. Thank you Leah for staying on top of things for us.