Hibu

I worked with hibu a few years back and found their performance outstanding. When I read these other reviews I have to think the salesperson is key in the outcome of your marketing success. Unfortunately not all hibu employees have the integrity, skills and work ethic to represent their company and most importantly advocate for their customers. As business owners we all have hired employees that unfortunately just don’t have what it takes and therefore only last long enough to damage the company image.

The company Hibu Inc was making a direct charge from my bank account for more than three years I was never satisfied with the service and I never had communication with them the charge was minimal and was not significant, but when trying to cancel the Hibu service start in my against a procedure to sanction myself economically, being that I never liked the way I was treated I have emails from them sending me threats and phone calls I said that I would never be given the service to full satisfaction that on the contrary they should give me back the money I pay as it was little a month but over time the amount they had charged was I quite need to stop the procedure and I will be returned the money I pay for the service since I disagree with them

HIBU sales rep spent 4 months trying to get me to advertise. I finally agreed but with contract modifications; option to cancel if the guaranteed 5 leads a month didn't produce with in 90 days, if it did I would stay on with the 6 month contract and option to renew. I signed electronically on the reps computer and he was to email me what I had signed. I NEVER got the email with the contract. I had initial consult and the advertising began. Changes needed to be made with the site. I repeatedly tried contacting the associate handling my account. Emailing and calling gave no results, she never responded. The sales rep disregarded my contact attempts as well.
There were 6 leads within the 90 days and every one of them had an automated voicemail or no number at all. If they had an email it was always undeliverable. I sent an email to HIBU on day 89 canceling due to lack of performance as agreed. I was charged over $1000.00 for the 90 days. I wasn't asking for my money back, I just wanted to cancel.
I called Bank of America and disputed the charges. I sent BoA all my documentation, except for the contract that I never received via email. HIBU then sent BoA the contract. It was NOT the contract I had signed. The final page was however, and the rest of the contract had been substituted. All of a sudden there was a YEAR contract and the 90 day guarantee was no where to be found. BoA said they could not dispute the contract and I had to pay, so I paid my bill in full except for the HIBU portion.
Then HIBU started their harassing phone calls informing me I had to pay for the year long contract.
Currently, Bank of America is letting HIBU charge my closed BoA account. I cannot seem to make either of these come to an end. HIBU has said it will be an auto renew and I have repeatedly canceled.

October 2019 we subscribed for digital marketing with HiBu. We paid for a website, google listings, and *** ads. Despite our number of calls into tech support for issues with the website, customer reviews not posting to multiple sites as promised and issues with *** ads we are still continued to be billed for services that Hibu cannot prove that they provided. They removed our website without notice after we already pre-paid for it. They could never prove that our *** ads were rolling. We received no business from their ads, only robotic spam calls. Their customer dashboard did not align at all with the calls and business it alleged we were receiving. We have asked a number of times for an itemized list of what was provided, never received. Hibu only calls us for payment and none of our issues were ever resolved. The last time tech support attempted to assist without resolution. We have paid over $900 to services not received.

Been trying to cancel billing for 6 months now as we cancelled in October. Contract ran out in August, 2019. They just keep trying to run the ACH through our bank, I've been stopping payment on it every month. Every month they add additional charges and interest.

They were real fast at calling us when we first tried to cancel, but now they aren't calling. I've done the right thing and have called them, keep passing us around, even after I put the boss on and he tells them he wants to cancel AGAIN.
Won't take NO we want to cancel even after I pointed out the contract expired. They tell me they can adjust the bills, but they'll keep us at the $30 rate cause it is the old rate and is the best rate.... Wanted to transfer me to another department to tell them Yes or No. Asked how many times we had to say NO

I would recommend HIBU to any business for their online marketing needs (adwords). They are great, at an affordable price.
My local Wichita, KS Representatives, Rebecca P and Megan V have been a tremendous help from the beginning. They are responsive and loyal. Always available to answer all my questions to help me understand this complicated advertising platform.
I wasted thousands of dollars with other local online marketing companies with their empty promises of new clients. I had given up.
I was so lucky when Rebecca and Megan from HIBU came knocking on my door. I saw a return on my investment within two weeks of signing up!

I've contacted hibu on several occasions to cancel thier service. I have email documentation and have spoken with the company serveral time with instructions to cancel service. We gave them our credit card at the inception of doing business with them, now they keep billing our card for monthly charges for something we're not wanting to do. I cancelled the credit card but because the new card is on the same account as the old they continued to billing us on the new one. Every month we have to call the credit card company to stop payment to them but they change theamounts so that the credit card compy wont catch the bill as the one we flag.

Absolutely terrible marketing company. Not only will they not attracting any business. But everything you paid them to do they will turn off as soon as you end your contract with them. I get not running your ads those cost money. But everything I paid to set up on google listing and much more is now completely erased. Horrible customer service!

Horrible company, makes a lot of promises but doesn’t deliver. I never received a new customer from any of the services they provided and all they wanted was that money out of my account every month. The real problem is that once you see they are doing you no good you cannot cancel the contract. Shady company and do not recommend

After trying out Hibu services for a month. Hibu tried to extend their services automatically another month. Even after I explained to them again that I have no interest in continuing. This company is continued to force a second payment. Even now they are still pursuing to force a second month of payment.

This company service is overall poor, if not fraudulent. There was no sign of proof that this company actually delivered the services that were purchased. they couldn't send me a link to my ads posted outside of there website. They claim they make videos. But all they did was put up a 30-second video from some pics online and generic music..

Finally be very careful with this company. Hibu is the mother company. They do not advertise under this name. I didnt find countless complaints similar to mines till after.

Company charged my bank account for services I didn't sign up for. I received a letter from HIBU in November of 2019 informing me that they were discontinuing the Yellowbook advertising in my area. We called on 11/25/2019 and talked to Camille and verified that it was being discontinued. On December 6, 2019 I received an email telling me that HIBU was offering me free of charge Hibu *** for the last two months of my current Yellowbook directory advertising program. It said I could continue this service for the monthly charge I paid for current advertising. I also said I could cancel any time. What it didn't say was that if I didn't call them and cancel they were automatically going to sign me up and start charging me. I got a bill from them on 3/26/2020 for $82.00. I called and asked what it was for. They told me it was for ***. I told them I hadn't signed up for *** and per the letter and conversation I had with them in November out business dealing should be over. I requested they cancel all services. On 4/1/2020 I noticed they had charged $82.00 to my checking account. I called HIBU and found out they had not cancelled the service. Cathy said she would cancel it for me. I talked to Lydia about getting my money back. She would tell me they would look into it. I informed her I was filing a dispute of charges with the bank and filing a compliant about they misleading practices.

My last email to HIBU explains:

Hi Alli,

Just to be completely above board; I cancelled my account on February 21, 2020.
Hibu billed me an additional $615.00 in March 12, 2020.

Apparently HIBU has an internal "protocol" of needing to cancel you account 15 days
prior to the billing date. Your protocol is arbitrary.

In light of this unprecedented national emergency I would expect some consideration. My business has been
closed due to Gov't. mandate. My revenue is zero. I don't have $615.00.

Especially now, I find your practices predatory, cruel and horribly customer insensitive.

I wanted to give HIBU one last chance to make the correct decision.

Please let me know.

Sincerely

This Correspondence serves 3 purposes:

1) It provides a summary of *** interaction with Hibu, Inc
2) It serves as an explanation and a formal request to have any agreement with Hibu, Inc terminated retroactive to Mar 12,2020
3) This letter will also serve as a formal complaint that will be filed with the Revdex.com.

To whom it may concern:

I had a meeting on 1/30/20 with David M, a sales representative of Hibu. We sat down and I listened to their ‘sales pitch’. They promised that they would provide a service which through Search Ads (*** Ads) and Social Display ads (Facebook) would increase my business revenue. I agreed to sign up for the service. At the time I agreed to the service I never agreed or discussed a term or length of the agreement. It was only after I looked at the terms that was emailed after the agreement was made did I see any information about a specified length for this agreement.

The agreement between us (*** and Hibu, INC) specified a $2200 monthly budget that would go toward a Search and Display ad campaign. I was assured that I would have input on the content and how the campaign was being run. However, I received no correspondence about the search campaign for 2 weeks and only after the campaign went live was I notified. This was surprising to me as I was promised a meeting to review what was going to be done for the campaign. For the Display campaign I did take the initiative to email my input before the campaign started. These requests were not fully implemented, and no reason was given as to why this was the case.

After a month of service, I received $0 worth of revenue in exchange for $2200. This sort of futility is hard to achieve even with the worse of campaigns. Therefore, I questioned if the ads were active. By their own metrics the campaign only produced 3 phone calls for an entire month. Once again even the worst of campaigns could produce better results. Hibu will only share the statistics on their dashboard and not the statistics from *** which should be readily available. Because of this I have no way of personally verifying the accuracy of these numbers.

I called and complained to Hibu about this situation. I told them I wanted to terminate the service. They said that they could not do that because I agreed a 6-month contract which is NOT what I agreed to. After reviewing my campaign, they mentioned that the heating keywords were paused. The obvious question is why would keywords involving heating not be active in the February which is the coldest I think of the year? The contract specifies Hibu would provide a service in return for the payment of $2200 per month. This ‘service’ has been so woefully deficient that I don’t believe it meets the definition of ‘service’ at all.

I was put back into contact with my sales representative David M. We met again on 3/13/20. I made a simple and very reasonable request to pause my campaign for 2 reasons: 1) so we could have the time to complete the changes to make the campaign productive and 2) because of the decline/uncertainty in the market due to the COVID-19 pandemic. He gave his word that he would follow through. Later that night (3/13) I received an email from Hibu saying that they could not pause my campaign because they needed to bill my account. On Monday (3/16/20) I received another email from Hibu reiterating that they could not pause my campaign and needed to bill my account. The fact that Hibu, Inc is supposed to be working to help my business but instead seems determined to try to cripple it has made me irate. Everything I say is being ignored while at the same time thousands of dollars are being billed to my account for no service whatsoever. This is totally unacceptable to me.

In summary I am filing this complaint to enlist the Revdex.com to investigate the practices of this company, including the so called ‘service’ they provide. I wish to terminate the agreement based on woefully deficient service and a lack of disclosure about the length of this agreement.

Please terminate the service retroactive to 3/12/20 as per my request. Hibu, Inc will receive no further payments from ***. Once again- I will not authorize Hibu, Inc to charge my account anymore. In view of this fact it is highly advisable that the search and display ads service be terminated immediately. I appreciate your assistance in this matter.

Hibu advertised a lead generator service for auto sales. Within 3 months I got a bunch of fake email addresses or contact information I reached out to the company. Some of the later contact info were actual people but majority were fake info. To advertise a lead generator service mainly full of fake info, is not a service. I called the company to let me out of my contract because all I get are the same fake contact information. Customer service line was always busy, acct rep never returned phone calls/emails, tried contacting his manager; same result. The business got trapped into a year's contract paying $270 a month for a service that doesn't work. I offered to pay the 2 months despite poor service and asked to dissolve the contract b/c the service wasn't doing anything. They would not let me speak to any sort of management once I got a hold of them. At the moment, I don't even bother checking the leads anymore b/c I found them to be fruitless and a lot of time wasted. A new acct rep showed up and she seemed to be most helpful and genuine but I cannot trust the company as a whole. Even contacting this rep was difficult. A response comes in once or twice a month because she is flooded with emails and notifications from other customers. Not her fault. I called today to let the company know that I will not renew my agreement when it is done and they said I can't even call ahead of time to do that. I don't want to be charged more service fees because the service will "continue" and cannot trust that they won't charge me again because they love to hide behind their contract using time to their advantage. I'm leaving for army training in 3 mos, during the end of the contract, and am unsure if I'm able to cancel. Most likely cant have someone else do it b/c my name is on the contract. I'm trying to get the business prepared for my departure and I can't even get any help from this company. Every effort to get something resolved just ends with a seemingly "you signed, this isn't my problem" attitude

I am very pleased with the website that was developed for me. The professionals who assist you are amazing! They are knowledgeable, patient, and will work with you until they have developed exactly what you desired. I had never had a website and the staff there helped me one step at a time. They will keep revising your site until you are satisfied. Great company!

The worse company to do business with.
they lie to you, their performance are terrible .
all they did is a website that you can do by yourself or pay someone not so professional to do it, it will be the same quality.
I've been told that if I cancel before 3 month I gonna have to pay for the full website ($450).
3 month after I see no result and I've tried to reach them out to update my website and no one did nothing, I decided to cancel it .
Now they tell me I cannot cancel because I have contract for 6 month

Horrible customer service. All they want is your year long contract and they forget about you and make excuses why they can’t help you. Worst company I ever dealt with. I tried to cancel because I couldn’t get them to get going on my ad campaign but instead they sent me to another sales rep to resell me on the company when I was transferred to the “billing” department for cancellation. Hibu lies lies and lies. DO NOT USE THEM as they have hundreds of complaints.

We had a "six month contract" (orally - nothing in writing) with Hibu/Hibu Global beginning Dec. 2018. We were placed in the wrong platform so we got no website referrals. We notified them of this, and they were to correct it. Still no website referrals after almost a year, but we did get g numerous calls from former employees of various companies regarding their pensions - our phone number popped up when the caller would type in the company name in a search engine. We notified hibu of this, and they saw no connection. We then notified hibu that we wanted to close our account immediately (Feb. 2020). We were told we couldn't do that as the "contract" was still in effect. This was over a year after our initial time period. Then we were told we couldn't close the account until we paid the next month's invoice. We have never received an invoice unless we called and after several minutes of being on hold and several "levels" of representatives asked that it be sent to us. I asked their phone reps to speak to a billing manager or supervisor and was never put through to anyone - just left on hold (and I was polite). We were forced to contact our credit card company to stop future charges as we had no assurances of our account being closed. Unsure if this company is a scam, or totally inept and incompetent. Total waste of money. Awful, awful business tactics.

Company said they would with multiple telecommunications companies like mine. They created a horrible website and I have sent several emails asking them to fix with no response. I have asked to get out of the 3 month contract and they keep stating it is a 6 month contract. I have the ring central call recording stating it was a 3 month contract. They are spending my money on adds with wrong info and for a while the wrong contact info.

DO NOT SIGN WITH HIBU IF YOU OWN A SMALL COMPANY...I own a very busy auto body shop and a representative aka salesman came out on a sales call about creating a website. To put it in nice terms..."he railed me right in" promises promises promises. Created a website and told me I would get at least 1 job a month from the website. I have gotten 1 call...in 5 months. They have had no problem in the 5 months taking my money. When we called the salesman and told them we were getting no business and that the website was not working for us, he came out and showed us "data" about how great the website is doing but none of this shows any jobs coming in whatsoever!!!! The rep actually came out and told me that it was impossible that I was not getting any business from my website. 1 call...we have 1 call about the website since we signed up. The website has done 0 for my business . I get more business from my secretary putting posts out on Facebook in the local pages, 10 new customers in the last month to be exact!! When I told them this was not working for me and they did not deliver what was promised, I asked them in good faith if I could get out of my contract, their response was no you signed a contract (my impression of this was they were more concerned with taking my money rather then providing customer service)
But they have no problem continuing to take my money, they could not help me and wont let me out of my contract so therefor, they are getting a bad review. If your a big organization maybe it the way to go but its not for me or my business and it is TERRIBLE they wont release me out of my contract