Hibu

Back In July, my business partner and I went to go check our website. When we typed in our web address, we discovered that our web address was redirected to some other website. Before then we had been away from our website handling other business for company for about a month and a half. (so who knows how long our website has been redirected to another web page.)

We pay $251.00 a month which for a small business can be a big invest.

We contacted the website manager at that time to take a look at the issue.
She seen herself that our web address was being redirected else where.
she was shocked and got in contact with the department to get it changed.

She fixed that issue.( it took another two weeks) the web address is pointed in the right direction now.

Now the issue comes to refund or some type of compensation. before this issue we had been getting hits on our website and closing sales. (our average trip is 1000 dollars) We close on average 4 sales per month, total $4,000.00 .

I called about this and a claim was opened up. a email was sent stating that it was not Hibu fault. That we pointed our wed address to another website. Why would we do this!! that will hurt us!! why would we point our web address to another site.
They close the claim.

Me and my business partner is not tech people at all. That's why we hired hibu ( big mistake on our part)
they our they only ones who had our login info to build and make changes to the website. Again why would we point our web address to another website. it dont make sense.

All we want is refunded one month of 251.00 and out of our contract. The costumer service is very slow. I takes weeks some time for them to get back with us. they claim to have in house services but it seems that they out source everything. very poor experience for us.

I would like someone to call so this issues can be solved .

I signed up for a 6 month *** campaign. After 6 months I canceled this program which HIBU charged me 2 addition months which were refunded after numerous calls and emails.....

I am now still being charged 40 per month for yext. I have no idea what yext is ...I am being told I signed up for a 12 month listing management program...again no idea...all I wanted was a 6 month ***s which the sales person told me I could cancel at any time...

My website compnay needs yxt released by hibu to optimize web site.....this is somehting that I DID NOT hire hibu to do.

I have disputed all charges with *** over these charges since I canceled

I signed up for their marketing/advertising services in May and sent an email to cancel our contract in September because there was no benefit to their services. I sent them a report from our CRM program indicating that there was no material benefit (no increase in new patient, in fact, there was a decrease) to their services. I paid for the service of $500/month for 5 months to test this service and I could see that there was no benefit whatsoever. They refuse to cancel and keep hounding my office.

We requested a different service option with HIBU at the end of July 2019. It has been 4 months and the are still charging us the incorrect (and significantly higher) amount. We tried contacting our agent/rep several times and he never returned our calls or emails. We have since found out he is no longer with the company. The new agent is also not helpful, keeps trying to pass the issue onto someone else who also doesn't return our calls.

When you call the head office/customer service they will only talk to one representative of the business. If a business has more than one rep/owner they apparently have no ability to add additional people onto the account so that the billing can be changed. This is completely impractical for a business which may have several agents or owners.

Hibu is the single worst company that I have ever dealt with. The sales staff seem attentive, helpful and knowledgeable. The “set up” is transferred to “digital consultants” from hell after they have your money.

I first contacted Hibu in late July of 2019 and spoke to Jeremy R. Jeremy listened as I explained what I wanted to accomplish with my business. We wanted to take steps to separate us from our competitors by offering services that they did not. Jeremy convinced me that we should start right away. This is where things began to turn into a disaster.

Jeremy transferred me over to Alison M, a “digital services consultant” who was to guide and direct me through the setup of our new website and production of our new ads. Alison railroaded me through the entire process and did not listen to a single word I said. I specifically told her that there were SEO categories that we wanted to avoid. Later, after our ads went live on the internet, Alison had us placed in those exact categories. We weren’t getting any calls. We learned at a later stage what Alison had done. She was the most rude, annoying, and non-attentive person I’d ever dealt with.

We had set up a costly live answering service in anticipation of handling the calls that Jeremy had convinced us we’d be getting. The phone did not ring—except for other businesses wanting to sell us other services.

We had to re-write the entire content of our website from scratch. Every single word of it. We’d requested no stock photos—yet there they were. Our own photos that we’d provided were relegated to the lower end of the website.

Hibu produced a silly video giving out my personal mobile number—we’d requested that they only use the toll free number we’d provided them. The video was nonsensical, offering no substantive information about our video. It took us weeks to get them to take it down. ??All of Hibu’s “contract” is verbal. They record the conversation and provide the client with no record unless there is a dispute. The talking is fast and somewhere they claim that I’d agreed to a 3 month contract. I don’t remember any such thing. I’m 67 and am not comfortable with not being able to read a contract. Nothing was provided in writing. I told Alison I was a senior citizen and slow to understand all her industry “jargon.” She was unsympathetic. ??I agreed to pay them—as I understood it--$2500 for one month’s service. I thought that would be long enough to tell if we were going to see any success with them. We got nothing. No calls at all—because rude Alison who railroaded us into her molded program put us in the wrong category. We weren’t turning up in anyone’s internet searches, apparently.

At the end of the month, they sent me an invoice that ended up in my spam folder. Then they hit my credit card for over $3800. I disputed the charge at my bank and had to cancel the card so they would not be able to charge it again. I called Jeremy. He referred me to his manager, Michael L.

Michael and I spoke maybe twice by phone and he promised to put everything right and correct the issues. He was going to put us in the right categories and make sure our ads reflected the correct services we offered. Michael said they were going to credit my account with a certain amount—they did do this. But I never saw the ads. We got maybe two calls. We still had to redo the entire website and add our own content with little help from Hibu’s “support staff.”

Hibu’s customer service “professionals” are in the Philippines. They will not put clients in touch with anyone in the US, in Iowa or in Pennsylvania where the company has offices. Talking to the Filipino reps are like talking to a wall. No solutions for anything. Just frustration.

So after all these disasters—bad ads, wrong search categories, having to rewrite our own website content, stock photos, our own videos and photos relegated to the bottom of the scroll, having to deal with Alison—and NO CALLS as a result—after all that, Hibu wants another $960.77 . For what? Work that we paid them to do that we had to redo? Wasting two months of sales prospects? A poorly designed and absolutely ineffective website? Badly written ads?

Whatever we contracted Hibu to do, this wasn’t it.

Our advice? Never use this company for anything except an example to steer clear of.

Brian R-a Media Consultant for Hibu has no understanding to rectifying a customer with some issues with the product(s) he sells, and/or believe to be beneficial to business owners. During an email exchange I expressed with him my disappointments about the products, I suggested some changes, and the performance increased. As any business owner I took a look at the value of the product I was paying for, and there was absolutely none here. I know nothing happens over night, but he didn’t make any suggestions to make me confident in Hibu. I became alarmed after he attempted to take credit for a phone call that didn’t come from the *** Ad. I told him to remove their call tracking system from my phones because that made me uneasy. Most importantly he attempted to take credit from the actual source of the connection to my business. He then goes on to tell me we will reconnect after Christmas. Again, I explained I’m not waiting another day. In my opinion, he was being self serving and not customer focused. Why after Christmas? I believe he gets paid for the clicks I receive through my ad. Not sure, but that’s how it made me feel. During an email exchange he became irate, and using exclamation points after every statement. That was it for me. He needs some training on how to diffuse a client that is upset. Moreover, you will have to tell them what to do for your account to show some signs of life. Don’t waste your money.

This company is selling snake oil. We stopped using their services and tried to cancel our contract. They will not agree to cancel the account. I have called in 5 times over the past 6 months and now they are threatening to send us to collections over services that are not being provided and a subscription that we have requested be canceled multiple times.

Rebecca has helped me not only to get my website up and going but even made sure I knew how to update as needed and helped me to do it when I did not have time. She really makes sure take care of you during and after the sale. The website offers many tools so you can update and always keep it looking fresh. I recommend to anyone who needs a great website!

Sales rep solicited my business, offered a service for $180 per month. Asked me to give him 3 months to prove his company could improve my business, he said if I wasn’t happy with the results I wouldn’t have to continue. He said all he needed Was $99 to get started, I agreed. They started their work, web site went live. 3 weeks later I get a statement and bill asking me to pay $480.
After several calls to the rep he finally returned my call. I went over my complaint with him, and after arguing with him he agreed to cancel the website.
Now I’m getting emails from his company saying that I have a 12 month contract that can’t be canceled and have to pay them $280 per month.
This company sent me a copy of a contract they say I signed, which I didn’t. But it has a signature that is not mine . Someone forged a signature that is not me. I have sent them my signature to prove to them that what they have is not me or my signature. Now they are threatening to take me to collections.
This company has baited and switched what they offered me.

Megan is extremely knowledgeable and helpful. She explains Hibu products seamlessly and the platform is user friendly. She responds to requests and answers all questions in a very timely manner.

Megan always takes care of everything we need. Fantastic person and always has a great smile. Thank you!!

Similar to others, I have had an extremely poor experience with HIBU and their social/display advertising campaigns. Prior to agreeing to the campaign, I was promised a personal marketing manager, at least weekly optimization support, ability get my campaign updated/changed when needed and ability to work with them to improve results. I have never received any of these things with the exception of 1x in my first few weeks of service.
It is now November 19th and I have not received a return email or phone call from my contacts at HIBU since October 25th. That means for nearly a month, my campaign has been running without any optimizations/changes. The claims department took over a week to respond and have offered a small credit to my account. How does that help my business when what I have a poorly performing campaign that obviously won't be fixed? What I need is for my campaign to be cancelled and to be reimbursed for the last month in which no one would help with my account.

Our company has utilized hibu for advertising since 2014. We have not received business due to this advertising and thus when we received a letter asking for us to renew our advertising program (no dates mentioned) we sent an email requesting cancelation of our program with hibu. June 6th, 2019 we received an email from hibu stating this program had been canceled. In July, hibu sent us another invoice. We contacted hibu stating that we had discontinued the program and was told that hibu would not honor the cancelation.

hibu claimed we have a "contract" however, when asked repeatedly for a copy of the contract, hibu finally emailed us a copy of a contract without a signature from our company. Again, after repeated requests for a copy of the signed contract, hibu representatives then changed their response to say that they had a "verbal" agreement to continue the program with our company. We asked hibu to provide proof of a written or verbal "contract" with our company. hibu representatives told us they cannot create something that does not exist. hibu continues to bill us and they have tacked on late fees.

Todd L., my HIBU account representative, had a great idea with my digital advertising which has proven very successful. I am getting more website traffic and have noticed an improvement with new customers walking through my door. Thanks so much Todd!

I’ve been with Hibu for a few years, hosting my website. This past March David M, a sales representative from Hibu, came to our office and wanted me to do additional advertising to include *** search campaign. I had specifically told him that I did not have the additional funding for advertising with Hibu and I was focusing on other sources for advertising. He advised that he will put something together for me and see if it’s something that I can do.
Since then I have been billed every month extra fees that I never approved. Each time I was charged I immediately emailed David M about the unauthorized charges. After two months of no action, his supervisor Donald B got involved and assured me that a refund would take place.
Text message from supervisor:
“*** I received your voicemail and I have received your calls unfortunately I’ve been out for a few weeks and I’ve asked David to handle this. I’m asking him to call you today and I told him that I am going to be calling the credit department again to find out what actions need to be taken. I know you didn’t sign this contract but I’m also letting them know that david wasn’t given permission to move forward with the program yet.”
To this date (11/15/19) I have been overcharged $6660 which I am demanding a refund.

I love working with HIBU! Great customer service —- friendly, very efficient, knowledgeable and personable. Building a great website was done easily with Jody’s expertise. Todd and Jody are the best! So happy we found each other! And the best part.... my small business is doing great!

Today I was contacted by a HIBU sales rep named Scott W. He was calling me to sell me advertising help for my business. After talking for a bit, I agreed to pay for their services for 6 months. I gave my debit card info and thought everything was all good from there. When I received my receipt from the billing person I had given my payment to, I realized that it did not show the actual package I had agreed on. I emailed him back and asked him to send me a copy of the actual services I agreed to. What he sent me had me set up for 12 months of services. I ONLY AGREED TO 6 MONTHS!!!!!! I immediately lost trust in this company because of the fact that their business practices included signing people up for things they did not ask for or agree to. I spoke with a lady by the name of Cathy who promised to cancel my contract and cancel my payment. She stated that she would send me an email confirmation. I HAVE YET TO GET THAT CONFIRMATION. I need proof that my account is cancelled and that my $400 will be refunded to me. I will NOT do business with an untrustworthy company.

Do NOT use this company , it’s not while you are with them that is the problem it is cancelling , I cancelled on May 24th 2019 . Today I was notified I was still being billed and that they had set me up on an “adjustment” instead of cancelling as I had requested . Will be retaining a lawyer

I am a personal injury lawyer who got two clients from the internet after only one month. Elyce Seigel is the best, use her for sure.

I hired hibu to do seo service for my website that was to be seasonal and on pause till april so payments was to stop in october and not take money out my checking account but still did. And I called they ran around with excuses never got a apology and was horrible at talking to me I said I'm not doing business with u anymore they said I was under contract still and they will persue collection that I cant cancel till January they will take 40.00 a month out my bank. When they was taking over 600 a month and was to stop in october called a seasonal pause. I been lied to and treated poorly and money taken without my ok. I want everything to stop I don't feel I can trust them n will not pay 40.00 a month after the poor service by hibu