Hibu

I had a website with HIBU for 3 or 4 years, during which time they made multiple mistakes with everything they did. When I called and asked what I had to do to cancel and move my website to another provider I was told I didn't need to do anything but move it. I moved my domain from HIBU to another provider and HIBU has been trying to collect$127.93 from me for a month after I moved the domain name. They could not have published my domain during this month because they no longer had control of my domain. I have told them this multiple times over the phone and by email. They continue to insist that I owe them this amount and today I got a notice from a collection agency for this amount. These people make so many mistakes that I can't believe you don't have many complaints against them. This is the second time I have had to contact you about them about different issues. Undoubtedly the worst service I have ever seen from any company.

Not impressed! Over charged! Charged almost tripple on the first billing cycle, till old contract runs out. I was never told of these charges!

HIBU obtained confidential unlisted phone number of ***, Inc and published a fictitious address with our company name and the unlisted phone number in the Hazleton, Conygham, Whitehaven yellow book. HIBU is to cease and desist and pay damages for all our expenses.

Hibu provided/provides a services of Yellowbook; similiar to Yellowpages. After a decade of subscribing to Hibu services a review of the Yellowbook program was completed in early 2019. Their online listing for Yellowbook was not within the service expectations under Hibu's responsibility, as the service provider, as our company information was outdated and unchanged on that platform. Our customer base revealed Yellowbook within our area was nonexistent and when discussing with a representative to cancel, he advised that Yellowbook was not a product that was supported any longer in our area. Hibu expects compensation for a product that they failed to deliver and promote. In response our business has been inundated with harassing telephone calls on a daily basis from Hibu for several months. An "investigation" into our complaint resulted in immediate dismissal by Kristy in Customer Service. Initially, Kristy stated she did not have enough information to go on. Our supporting documentations were submitted again. Kristy again denied the claim almost immediately on the basis that Hibu does not feel a credit is warranted. Much of the claim/ dispute process seems to involve a level of ignorance and refusal to acknowledge any faults, therefore it never gets resolved. The response is and has always been: we printed a book and can't cancel, you owe us money. Since March of 2019 we have requested in both written and verbal communications that telephone calls stop and all correspondences be in writing. The primary point of contact, Rich, repeatedly calls and questions "why don't you pay your bill" and ignores all requests to direct communications in writing.

While their website making process was 'alright', I wouldn't call it expedient. It took far too long. But my complaint is with their billing. I was billed 99$ up front. I was told that -if- I decided not to proceed with the service before the website went live, then I would not be stuck in a contract, and I could get my money back. During the services while the website was being built, I decided I was going to cancel. I didn't have the money for the services, and as a new business owner, I just couldn't afford the commitment, also being disabled. Between the person who was assisting me with building the website, and his manager.. I believe I said no a few times, but they persisted and offered me 1) 2 free months, and 2) A change from the marketing package, which I was told would remove me from any commitment. I repeatedly asked this, and was told over and over again yes. I continually asked my rep Steve R and him responding to -every single other email- but refusing to answer that one, though he called me about that one.. I guess he didn't want his words to be on paper so that it couldn't be proven. When this offer was made to me, I assume they wanted to give me 2 free months as they had confidence in their builders/software, and they thought they could get the website rolling well enough that it would produce money so they felt that the loss of 2 months of service would be worth it in order to potentially make a lot more in the end run. So I was okay with that. I figured, if nothing else, all I had lost was the 99$. Well I've tried multiple times to cancel (As the website STILL has not been put 'live', (I have images to prove this as of 7/8/2019) they've insisted I give them access to the domain, which I denied, and told them they can give me the information and I can handle it. Which they did, and I put the information in exactly as was described to me. and It did not work.) The website to this day is still not up on my domain, and they have basically refused to assist me with anything. Supposedly last week, I talked to someone who was going to make an inquiry to a supervisor of some sort, to help me with cancellation and refund.. but we have not yet seen anything come of this. All I know is that this has been the most horrid experience I have ever come across in the world of the internet. I've been operating on the internet since I was about 14 years old, which now makes almost 22 years as my birthday is later this month. I've built websites since I was about 16 years old off and on. I did read some pretty bad reviews before I signed up, but I figured it couldn't be that bad if they had as many customers as they did.. but well I guess I was wrong. I am extremely dissatisfied.

The website building team was awful from the start! They do not care about your business nor do they care to help add the personality that the business brings to the website! I sign a contract with another company and HIBU was providing zero services, including hosting, server, maintenance, etc. All services were being provided by the new company and I was still billed from HIBU for services not provided! The company is to big for its personnel! The left hand does not know what the right hand is doing!

Website will not remove my information
I followed the instructions on their website to have my profile and information removed but they will not comply and continue to leave my information on the website. I have contacted them multiple times now over the course of a month, they will not comply.

We are pleased with the personal customer service that Stacy E from Hibu has given us.
She made the decision to create a website easy, and always calls or stops by when
we need some questions answered.

If only there was a zero stars option...
I own a small construction company. I was contacted by a representative of hibu and agreed to a meeting. They promise the world and make it sound like they will be able to have your phone ringing off the hook. I ask every one of my clients how they found us and not a single one in the 6 months I was under contract came from any of the advertising they were supposedly doing. The website the did was mediocre at best and never made any changes I requested. Also one of my local material suppliers sign up as well. He paid extra for call tracking and more online advertising. And said he didn't receive any calls except scams from their advertisements. Also he had issues getting his website done as he wanted.
I would not recommend this company to anyone. Nothing but a huge scam. Great at selling their product but don't come through on their promises.

DO NOT ADVERTISE WITH hibu!!!
Very Deceitful Sales Reps.
We have been advertising for many years with hibu. Last year no representative contacted us until AFTER the deadline, so they left us with no option to change any of our ads or review our contract. Apparently our rep quit!
This year we were contacted and were duped into agreeing to a contract just two weeks before publication, no chance to cancel OR modify our advertisement......
They will not return your calls until it's "too late".
DO NOT ADVERTISE WITH hibu!!!! There are better options.

I signed a contract with Hibu to advertise in the 2018 yellowbook. I started paying the bills in early 2018, but stopped after April 2018 after I met with the local Pontiac chamber of commerce in April 2018. They informed me that hibu stopped distributing in our area in 2017, possibly earlier. I called Hibu to inform them that they did not fulfill their contract, so I stopped paying the bills. They continue to bill me though, and now just sent to collection. They claim to have sent out 300,000 copies of the yellow book in our county, but those distribution figures are unaccredited. Plus, there appears to be zero distribution in our surrounding neighborhoods. I believe Hibu is committing advertising fraud. The printed yellow pages no longer exist, but I still get field agents from Hibu coming around trying to sell ad space to my office. I tell them to leave because I do not wish to pay for fraudulent services.

I was approached aggressively by hibu to take over administration of my company website and some advertising. As I was currently unhappy with my present website company I decided to give it a shot. One thing the sold me on the most is that changes that I request to the website are done almost immediately. This has not been my experience. Actually they still have not taken over the administration of my website and all call and emails I place to my Salesperson and website developer Brian R's go unanswered. So after swiping my card and signing me to a contract for a website and digital advertising I still don't have a website or any Facebook ads I paid for. Although they had no issue sending me a bill for my 2nd moths website bill. It has been over 3 weeks since I signed the contract and spoke to their developer and still have not received anything.

Hibu is wrongfully seeking to collect monies pertaining to an advertising contract which it is not entitled to for the following reasons: Hibu violated its own contractual terms because 1) Hibu did not send me a confirmation of the order as required, 2) Hibu did not send me an e-mail confirmation of order in 2 business days as required, 3) hibu’s agreement failed to provide for cancellation terms, 4) Hibu’s agent made material misrepresentations of Hibu’s geofencing product and effectiveness leading to detrimental reliance, 5) Mazzeo Law sustained monetary damages, and 6) Hibu account rep confirmed the contract was cancelled within first month and than another rep retracted the cancellation.
Since the Hibu representative did make material false representations about the calls I would receive each day which would result in 90 new clients/month he induced me to purchase a cell phone and then incurred additional costs to have employee to monitor the phone after business hours. RESULT: I DID NOT RECEIVE ANY CALLS FROM NEW OR PROSPECTIVE CLIENTS. I believe I am entitled to a prorated refund of $919.35.

Harassing small business claiming they have a unpaid contract. We don't have a contract with HIBU. We had a contract with a small yellow book company in our area in 2008 and that contract only went to 2009. HIBU somehow took over that company and now saying I owe them money. They won't provide written communication to resolve, only threatening calls to the business and the owner. Even when you do call back, it is clearly a large call center of untrained people who don't even know why you received a call.
NEVER deal with them. I am getting ready to get my lawyer involved if they don't leave me alone. THIS COMPANY IS SLIMY.

Deceitful practices take your money and try to lock you in no ROI. Will be moving to court next.

Sent cancellation for service. Had a 6 month contract and now in 7 months they auto renewed. Was promised funds would not automaticall be taken from my checking and they took moneys anyway. I have been on phone for hours trying to straighten this out and customer service is of NO service

I have been trying to cancel this account for two years now. I have paid each time so they would not send me to collections even though the advertisement should have been canceled. I called at the beginning of the year thinking I was going to cancel but instead they gave me a credit and kept my account. now I am in the same situation of having a past due amount and being sent to collections. I called and have been on the phone for all most an hour trying to get my ad cancelled.

The customer service stinks. There is not one person who can help resolve any issue without taking 3-5 business days. Not even a manager can help. Also, they apply payments to wrong accounts and then will not fix their mistake.

I signed a contract with Hibu after a very lengthy search for a digital marketing company. My sales rep Gregg assured me that they have done work for real estate agents, he said they had case studies, and provided me with a few examples of other real estate agents websites. He assured me that Hibu would get the phone ringing. I signed my contract in Late Feb 2019, by mid/late March my website was up and running and then my “ads” went live. These are some of the most poorly designed ads I’ve ever seen. My phone isn’t ringing and when it does, it’s for something completely different. When I write emails to Todd who is in charge of my account, he ignores my requests or types back that he made the changes even when they are not done. I’ve asked several times to mutually dissolve the contract I am in because I can clearly see this is not beneficial to either party. They lie about results, they lie about changes and now they don’t respond to me because I keep pointing out how bad everything is. Myself and my partner have written out instructions on how to create Facebook ads for us, and they won’t even follow our request. We’ve sent screenshots of what we need, they don’t replicate them. They clearly don’t value my relationship or our contract. I would like to mutual dissolve this contract and move on from what I consider to be a terrible choice in my digital marketing journey.

We, too, have been affected by this pestilent scheme otherwise known as "Hibu, Inc." My father is a small town business owner -- he is 77 years old, a decorated veteran and he barely operates a cell phone -- his handshake is his word. When I began helping him with his books in 2017, I took stock of all existing contracts with vendors, current expenses, etc. -- and like any prudent, 21st century individual, I made the recommendation that we suspend our paid advertisements with the Yellow Pages (and anything else of the like) once the contract lapsed. In short time, I began to experience countless billing issues with them, their customer service was taking my call from a different planet, and nothing ever got resolved. Fast forward to the contract renewal season -- I spoke to the rep, and under no uncertain terms I affirmed we would NOT be renewing our contract with Hibu.

What happens next? The rep begins hounding my dad, telling him he will have no outside presence if he doesn't at least opt into these printed and online packages -- scaring the daylights out of him. Needless to say both of his businesses signed onto yet ANOTHER year of billing mayhem.

Each and every month I receive a late notice from Hibu, accompanied by late charges. I have FOUR MONTHS of evidence where I've paid by check, used the remittance stub where I provide ALL of the necessary information & check the box to be placed on AUTOPAY. Two months later, I'll receive my late payment notice accompanied by late fees -- which I now refuse to pay -- because NO ONE CAN SEEM TO PUT ME ON AUTOPAY. Inevitably when I call in, I have to take several seats because if I'm actually successful at reaching a warm individual that speaks discernable English -- I have to wait an unconscionable amount of time.