Hibu

If it was possible to rate 0 stars or negative stars I would!!!! This company is a sham! They have not done anything for our account for at least 5 years accept for charging our credit card a recurring charge. Shame on us for not catching it, however, we are a large company and this slipped through the cracks. We never received statements or emails for this account, they just charged our card every month. When we did call & cancel they wanted to squeeze one more month out but we changed credit cards so they were not able to. Now this was the first we heard from them in years....they started calling and calling and calling for this $100 charge, they began verbally threatening with legal action and sent threatening legal letters. The phone calls were very aggressive! They received this $100 monthly fee from us for years without providing us with any type of service AT ALL! I'm going to go ahead and pay this last fee, but I do feel a little better since they had to actually work for this last fee with all of the effort and time they had to put into it! Apparently they really need this $100 for not doing anything!

took my first payment and did nothing after found out the guy with my account quit and no one took my account over called and canceled then they waited two months and charged me for the two months after I canceled called again and told them I already canceled the account they tell me no I didnt we went back and forth about it then I said well cancle it now then they hit my card again yesterday got my bank involved with the last two transaction they have never provided the services I paid for and refuse to close the account and stop charging me

I contacted yellowbook 4 today it took four times and trying to get one female representative to update the description and the right information about my business I had another business that I wish to update the information on and she said no just call us back she was blowing and to her microphone like she didn't want to do that and I heard her fingernails in the background you know making a lot of noise instead of typing they're very rude customer service should never act the way that they have treated me and they're providing the wrong information on the listing I would rather not have a listing than to have least things that are showing the wrong information and they called me and asked me to advertise why would I ever ties listings that are not even got the correct information they don't have the right phone numbers on some of them there's no description nothing that tells about your business or anything there's no way the login there's no way to manage there no way to update but have to call this terrible terrible customer service I will never advertise with them through paid advertising because they can't even keep the listings up to date with the correct information I got four different Representatives and none of them done anything to update their information and I think they got that businesses that I have mixed up and confused and have the wrong phone numbers on each one and I have treated me very very bad there customer service they will hang up on you and transfer you put you on hold and leave you on hold

Over priced and under delivered!! I will be contacting the Revdex.com!

Bait and switch company. I approached HiBu to help build and manage a membership website for a non-for-profit group. I gave them detailed instructions as to my needs and provided examples of other websites that provided the functions I wanted for our members website. They took on the task with great enthusiasm and without any doubts that they would be able to deliver a clear and well functioning product. Their fist attempt failed miserably and without any of the functionality I requested. In fact, they stole content from some of the other websites I provided that were only to be used as examples. We worked together to correct this over the next couple of months but could never get the website to function properly. We ultimately launched the website with HiBu as we needed to provide our members a way to sign up for our upcoming course only to have that sign up not function. I resolved to emailing all our members an alternative way to sign up. I filed a complaint with their team and was provided with 2 additional free months of service but no resolution to the website issues. After spending hours on the phone with their team I learned that they do not provide the services that I needed for my website. This was ultimately a wast of time and money working with this company from day 1. I do not recommend HiBu as they will over promise and under deliver, if not bait and switch.

I received a bill for services which I did not solicit. My business closed 4 years ago and I do not want any advertising services. The bill states that I owe $498.81 and that it is for the Puyallup Edition. I am baffled by receiving this.
Thanks very much for your investigation.

Respectfully

Hibu does not deliver what they promise! They do not care about your business and their billing office is totally messed up. They continue to call about past due bills that were paid more than a year ago. You have been informed.

Hibu promises a lot and never deliver. If you carefully read the contract, which I foolishly did after I signed and paid it, it in essence says they will "try" to do the work in the contract. Someone pushed a few buttons then gave up performing the task. They have not delivered a thing the sales person said they would do. I am very disappointed, but more so in myself because I fell for such a trap. make sure you read the contract before you agree to them giving a minimal effort to fulfilling it and still billing you full price.

We are a business in Illinois. We had a contract with Yellowbook which turned around and sold it to Hibu which we called in August of 2018 and cancelled. They proceeded to sign us up again and start billing us. We did not renew any kond of contract or anything. They are now saying we have to pay this bill. I believe this is extortion. I looked on their web site and the number one complaint is this problem. Please can you look into this company and take care of this matter.

We called in August to cancel our contract with your company and were told to call just before the cancel date of December 13,2019. We called December 9,2019 and talked to Carl to cancel the contract. He said it was done. December 23,2019 you drafted another $250 from our bank account and then sent a statement for January 13,2020 as well. In a conversation with Jackie Burke on the 17th of January, we were told that $250 was credited to our HIBU account to cover the January 13th statement. Now your representative tells us that your company shows no call to cancel in December. We expect the $250 to be reimbursed to our bank account in Cody, WY. The email I received said you were crediting our Hibu Acct for January.That should have never been billed in the first place.If this credit is not applied to our bank account within 30 days, we will take measures that will result in bad reviews.

***
Owner

This company is a scam. When I signed up, I told them I was not the owner of the company I was paying for. They didn’t care and offered to use their own credit card to get it started. I was like “no, no, I can’t have you do that.” I was told I could cancel within the month if I wasn’t satisfied. I tried calling then and was told it was a year long contract. Ok I’ll try it a year. They took control of our website and started “marketing online” which to this day I still haven’t been able to get an actual response when I ask how they market online. When I called to have them change urgent things on our website, I was told that it would 24 hours to change anything and that I was no longer allowed to access it. So a year passed, and the place I worked at had a worse financial year than usual. So whatever “marketing” they said they did, didn’t even work. I tried to call and cancel on the day of renewal. Literally the day of. Was told that no one was available to talk to you. Asked for someone else and was told the same thing. The next day I called to cancel and was told I had to call the day before to cancel. I said I did and that “no one could cancel for me.” They basically said “well too bad, call next year.” I got mad and said I would go to the bank and block they’re payment. They THEN threatened me with making my credit score so low that I would never be able to do anything again and they threatened the company I worked at saying they would tank it when I tried to cancel with them. I asked for them to send said contract to me. They refused to send me the contract I agreed to in writing or through email at first. Then, someone agreed and they finally did, and the file can’t be opened because it is too damaged. Today, I am done. I have the car and house I want so I don’t care if they “destroy my credit score.” It has been 3 years of trying to cancel. It has been more than a year since I have worked at the place I pay for. I will be reporting with the bank later today that this is a scam and blocking payment to this HORRIBLE COMPANY. DO NOT UNDER ANY CIRCUMSTANCES SIGN A CONTRACT WITH THIS SCAM. THEY THREATEN YOU AND JUST WANT YOUR MONEY.

We contacted HIBU through a referral from another small business in the area thinking that this company was different from all the rest. Hoping that they would be honest and hold true to there word and be honest with us. That was far from the case. During our first meeting to go over things our biggest concern was we did not want a 6 or 12 month contract knowing that just about all advertising company lie to there customers. Our sales rep assured us that was not the case and repeated to us several times that we were on a month to month contract and that we could cancel at anytime. I exact instructions to this person was that we were ripped off by several other lead gen type companies and that I am against even doing this however they came by referral mind you that this other company had only been using them for a short few months and have not realized what type of company they were.We spent over $2,000 a month and an additional $2,000++ for a set up fee. All and all we spent close to $12,000 hoping and expecting a ROI. That was never the case. We were lied to several times promised that our numbers were showing results. Not the case at all. it was our own paid Addwords Express account that was producing traffic to our website and other forms of social media we was doing. They were supposed to be doing that as well and did nothing in the way of social media posts on Facebook. All in all we paid $12,000 for what? LIES LIES After LIES. When we finally cancelled on the 6 month they have the nerve to tell me I can not cancel and I owe them money still. They were in violation of the any sort of contract by not providing the service we were promised. Our meetings with them promised that our company would receive on average up to 15 calls per week. We received no calls from the marketing plan. Not one lead came from the $12,000 in 6 months.This company is a complete ripoff and should be reported for Fraud and Deception money theft.

I signed up with Hibu since the sale representive Thomas P said it will help my business grow. Eventhough the contract is 6 months but he said if it didn't work out, he will help me get out of the contract. My staff was there when he said it too. Gave it a try for couple of months and it was a waste of money. I canceled it but they didn't let me. Mr. P told me to cancel my credit card or dispute so they can stop my account. I have all the proofs with emails and I sent it to them. I don't know why I hired a company that get all the calls calling in asking for a different company, different doctors, and some random stuffs. None of the calls have converted to appointment for my office. I also told them to set up the ads running when we are opening. I get random texts before and after my office hours, including 3 or 4 am in the morning. There were also phone calls that were sent to my notifications but when I checked my office caller ID, it didn't exist. This company is a hoax. I just want to cancel my account and if I can get my money back, that would be great!

For all Businesses, DO NOT get into any contract with Hibu. I complained to my representative multiple times saying that this is not going to work out because we got no clients based on the website provided. Claiming we are getting 1000s of viewers and people, but on our side we see almost no phones or difference compared to when we didn't have a website. Eventually our representative quit and emailed me saying that our contract has ended. Then we still continued to get billed and our new representative Cliff P was no help when trying to cancel. He said I have to call billing and customer support. I've called numerous times and all their workers are contracted over in India based on the accent. Ive been put in a round around for months with no response back to help cancel. And even when Cliff gave me the number and email of someone who is suppose to help cancel, she never replied back or tried to reach me. Still getting billed right now, because they will not go out of there way to cancel your contract even when they say it can be done.

If I could leave 0 stars I would. Beware this company. We had them work on our website and they were supposed to show us the site for approval before making the site live. They didn't show us anything and just went live with the site. Once we saw the site we told them all the changes we wanted made and months went by and barely any changes were made. They tell you one thing and do something else. Before we cancelled after a couple of months we were told by Hibu that our original website would be put back up. They took down our website and we have been trying to get the original website back up and running but are having trouble because Hibu made changes and Ipower is trying to fix them. We were called by the Hibu rep when our manager posted bad reviews on a couple of websites and he was rude and said they would put our website back up for a certain amount of money. Hibu highjacked our website and now we are trying to fix the issue. Don't trust this company because they are crooks and liars!!!

Sales representative, Trisha F, offered services of Hibu Add, and said Hibu will make adds for my *** real estate page for $250.00 a month. She promised Hibu will make the add to increase my sales and I will only pay if I am happy with their services and if I approve the adds, then I can continue with their services. She told me there is an initial fee of $250.00 which I paid at the end of October , 2019. Hibu gave me 14 days look, if I am not happy then I can cancel within two weeks. I did not hear from Hibu or did not see any adds within a week, so I called Trisha F, a week after I paid the initial $250.00, and asked her to cancel the services as I have not seen any activity regarding making the add for my business.

Trisha said the process of making add will take some time and I should see an add by the end of November or the latest December 1, 2019. I told her that she only gave me 14 days window to look at their services , If the process of an add will exceeds beyond the 14 days look, then how can I cancel if I am not happy with Hibu services. Trisha said I will not be charged until the add is made and if I am happy I will stay for 6 months, unless I do not like the add and I am not happy, then I can cancel and get my money back. (please ask for recorded conversations)

Hibu did not make the add until December 10 and I did not receive any notification in my *** page. I believe that Trisha mislead me and deceived me with lies to keep me stay with Hibu. I was able to see the add on December 20th, which it looked very bad and I did not approve the add at all. I called the customer service and told them I am not happy with their add or services as it took so long for them to make the add and the add looked terrible. Customer service represantive told me they have already sent the add to the customers. I asked them what customers and where they have posted the add without my approval, I never used any of their add in my *** page and I would like to know where they have posted it. The representative could not answer my questions.

Customer service could not help at all and they said I have to get in contact with the same representative, Trisha F. Since December 20, 2019, I have sent her emails, and left messages on her number, but she has ignored me and has not called me back at all or hasn’t sent me any email responds.

I was able to dispute the second charge of $250 on my account and the money has been credited to my account. I have also opened another dispute with my bank for the initial payment of $250 that I paid at the end of October, 2019, after my first initial phone call with Trisha F. I am absolutely dissatisfied with their customer services and their services. It is bad business when they try to mislead the customers to fraudulently collect money.

I have requested many times to cancel my account but they have not contacted me regarding that. Please help me to cancel my account and get my initial $250.00 back.

I appreciate your help on this matter.

Sincerely

We signed up in 2018 and paid in full up front. In that time, they stopped producing the book. We decided we'd no longer utilize their services, as paper advertising provide the best ROI in our industry. When speaking with the rep I relayed this information and was told our card would be charged for the digital marketing unless we spoke to person x to cancel. The details are in the fine print- and HIBU has A LOT. The cancellation process was more work than signing up. We will never do business with HIBU again.

I purchased the business in August of 2019. As part of the purchase agreement I was responsible for the 3 remaining bills for the yellowbook advertising. They failed to send me a bill , due to the bills going to the forwarded address of the previous owner. I was contacted by the company in December and I advised them that the bill would be paid in full the 1st week of January 2020. I also explained to them that I did not need the service anymore.

I called today and to pay the bill in full and they stated that I would now owe for 2020 because the contract auto renewed. I argued with them over the fact that I couldn’t be responsible for the contract auto renewing and they told me too bad I was locked into the 2020 contract. I told them they would be paid upon confirmation that the 2020 auto renewal is canceled. They were no help and not willing to resolve the issue.

Pat and Megan have been really helpful in upgrading my website . As we all know, book ads are a thing of the past and websites are the way customers find you. My old website was good, and got me plenty of business but my new upgraded website is even better. I have even recieved compliments on my website.
KEEP UP THE GOOD WORK HIBU!
CLEM'S LOCKSMITH SVC

Beware:
Decided to not renew my yearly contract with Hibu. Have email (11/06/2019) to my sales representative stating that I was not renewing my contract and that I wanted all advertising to cease. Sales rep stated that there would be a call that following Friday morning (11/08/2019) to finalize the termination. Never received call at designated time, emailed the sales rep again and received email response (11/08/2019) that he was able to terminate the contract without the follow-up call. Flash forward to 12/31/2019 and my bank statement has two transactions from Hibu. Called Hibu this morning and was told that our website had to be canceled separately from the print ad (even though they are all under the same account number.) Today's representative stated that he has access and viewed the emails from 11/06 &08/2019 and stated that he saw where I requested that all advertising cease but his response was that the first representative is no longer with the company. I have initiated the cancellation process (again) with the response that it will take up a week before I receive any documentation via email or postal mail.