Hibu

In the 2015 South Arkansas Yellowbook (Printed by Hibu), this company printed my personal cell phone number as the number for *** in El Dorado, AR. Over the next year I received over 300 phone calls for tires. I called Yellowbook when I first figured out what was happening and they took my listing off of the online search, but the printed books were already distributed. They assured my it would not happen again.

This week I received 3 calls for tires from *** and thought they were just using an old book. No, it is the 2018/19 Yellowbook. Since 2015 our *** went out of business, so we don't even have a *** any more and they still listed it with my cell number as the business number.

I called them and was told their system was down for updates. I would have to call back in two days to see about having it removed. I am beyond livid at their incompetence. Apparently they do not check the accuracy of their listings before they print them. I am faced with another year or more of *** calls because of this.

Can not Cancel services. I am still within my 60 money back gurarentee time frame. I tried to cancel they sent me notice saying that They were sorry that I had cancelled the service but they were processing the cancellation. Then I receive call from account rep asking why I had not paid. I told her I had cancelled and she looked it up and says I only cancelled a part of it. The website was still active. She asked why I wanted to cancel, I told her I was not satisfied with the site. She said she would take care of the rest of the cancellation. Now I am receiving Harrassing phone calls from HIBU collections threatening to send me to collections. I am still with in the sixty days for cancellation and can not get it cancelled obviously. The VERY rude man from HIBU collections department (Brad) told me unless I can PROVE that I cancelled it then I would still be liable. I AM STILL IN THE 60 DAY PERIOD!!! AND I CAN NOT GET THIS CANCELLED. What happended to the "Recorded" Lines. These people are scammers......

I signed a 6-month advertising agreement with HIBU. It ran from January to June of 2018. I fulfilled the contract and paid for the six months of services. They have continued to bill me and debit my checking account AFTER the fact. They tried to debit my account on July 30, 2018 in the amount of $500.00 well AFTER the agreement was fulfilled and cancelled. They had even confirmed that it was cancelled by email on July 26, 2018, but still tried to debit an additional $500.00 after the fact.

Aloha, If this 1-star review is still up that means they didn't hold their integrity and are still trying to con me out of money. They have a 7 day cancellation policy, luckily. I cancelled within 7 days because they didn't have the type of marketing I wanted. They okayed my cancellation but called me back and said they won't "let" me cancel. This reminds me.of timeshare ! Disgusting . This company has such a bad reputation that as soon as my book keeper saw the charge from hibu/yellowbook he called me to tell me "I hope you didn't sign up with them, they are SCAM artists and have terrible business practices . ... I'm sure they can come back from their bad business practice, starting with making a better reputation for themselves by having integrity with me! ***I will remove this 1 star review when my complaint is resolved and they take responsibility and practice good business .

We signed a contract with this organization in March of 2108. They led us to believe that they understood the nature of our business that they could drive results and customers to our website that they would do good SEO so we could be found on the internet. We in turn put our marketing dollars into this organization and sales have dropped

Our website now says we are located in Texas it says that we are own by a Veteran none of which are true - we were doing about 20K average per month prior to HIbu we are luckily to hit 6K now. They are clearly in the wrong business

I am a High School Bookkeeper in Florida. I am getting unsolicited emails from this company. Public schools do not pay for these types of ad. I have also received fax messages. I would really like for this to stop.

We are happy with the service provided by Hibu's print advertising department.

Our company contracted with *** for a 6month period to examine, rework, and improve our *** campaign. We gave them access to our 11 year long *** to study and improve on. Once *** got the ok and credit card information from us, they did nothing... other than charge our credit card and send us a fake "dashboard" saying we were having hits to our web page. As we checked our *** analytics account throughout the first month, there were ZERO hits from a *** source. *** does not lie. Every hit to our page is traceable and there were NONE traceable to ***'s new adword campaign. *** also put up a *** ad for us that could have been written by a 2nd grader, disregarding any of the awards and pertinent information we gave them about our business. After 1 month of our phone not ringing and losing over $20K in business, we canceled them. *** continues to say they gave us a service and is charging us an early cancelation fee of $650 on top of the $1055.38 we already paid them to literally lose thousands of $ in business. The 3 reps that we were working with were completely unavailable for the month after we agreed to the contract as well. The first rep we dealt with was not reachable a single time after we agreed to the contract. *** could not directly answer any question about why there were not hits showing up on *** analytics. CS reps kept telling us that *** shows 400+ hits to your page. This is because they were fabricated and their business is a scam. They also could not tell us how much of our allotted adword budget was paying ***. They just said they would ask and get back to us. Never got an answer.

I had a slime ball salesman by the name of Brian D come into my establishment and try to sell me a marketing plan. I advised him that I did not have time to go through his marketing plan. He came back a week later & I advised the same. HE advised me to "help him out" and that he was on the verge of getting fired and that if I could put a credit card on file until I DID have time to go through the marketing campaign and I did not like the system I could opt out. I have NOT seen Brian in almost 5 months and they just charged my credit card $500 and when I called up they refused to refund me & advised I was locked into a 6 month contract. I asked why it took 5 months to start billing me and they advised that Brian was setting up the marketing campaign and it is now live. HOW is my "personalized" marketing plan live when he did not collect a single piece of information from my business? He has NO key words, NO marketing information or material, NO targeted goals, NOTHING!

have attempted to cancel the advertising accounts with *** since March of 2018. They have do attempted to stall the process and continue to bill us for a service we have continued to request that they cancel. They have not conducted business in an ethical and/or reasonable way. We sent the account manager several emails as well as the customer service department. At one point they were insisting that the owner (whom does not come into the Corporate office) had to cancel. We explained to them that we were a corporation and the owner had given the authority to the President, COO, Controller and entire accounting staff to make these decision for the benefit of the company. They continued to find reasons that they would not cancel the service. At this point we would like to have a third party attempt to assist us in resolving this matter.

Like some others I can't understand how this company has an A+ rating. They are terrible to deal with, very pushy to make a sale and very misleading. I was told they only needed to talk to me for 10 minutes, and then 30 minutes later I had to cut off the conversation. I also asked them specifically if we stopped advertising with them would we still be on the Yellowbook site at all, to which he replied no. After asking for confirmation several times, he finally said 'oh yeah you'll be on there, just way down', so their whole tactic with me was to try to scare me into a contract with misleading information. When I contacted them to see if I could get out of the contract, my initial contact just stopped replying to my emails. So I finally called and was told a supervisor would call me back within 3 business days about the negative experience I had, and needless to say no one ever bothered calling. I can't say I'm shocked. We had ONE rep about 10 years ago that was a pleasure to deal with, since then it's been terrible. AWFUL customer service. I highly recommend not using them.

Hibu will not let me cancel service.
I have called 3 times and try to cancel my subscription and they say they cannot.
They keep me on the phone for over an hour each time but every time they say they cannot cancel my service.
I am being charged 70 a month. I need to stop paying. My contract was for a year but they will not cancel me.

I have an account with *** for my business website *** and my account number with them is ***. Their phone number is ***. My problem with their service is they do not let me log on to edit my website, listings or reviews. My listings are all incorrect online. I need to update my website. When I signed the contract they said there was a self help tool so I could do editing. For 5 months I have not been able to log on to my site. It says the user id is incorrect. Each time they say they need to put in a ticket to get it fixed but it is never fixed. This service also included a scheduling calendar for customers to schedule online. The emails never reached me until after the customer appointment.

I feel my website is under hostage because I can not get on it. The organic SEO is really bad and that is what I wanted to correct. Wondering if they are getting paid off to keep me off the website.

In order for a website to be effective it needs to be updated monthly with new material. I would like all my money back. It is really bad when a company takes a website hostage. It must mean I am doing something right. At least I own the url so I can switch to another company.

entered into a contract January 19,2018 for one year of Internet services/website which has been up for approximately 8 Weeks. We pay over $1,000.00 per month for this service. Over the last 10 days I have been unable to use my website tools to add approximately 20 pages of content, use my Dashboard tool to see whats going on or even have the company, *** reset the password. After much frustration and dozens of calls I have learned their dashboard database was corrupted and I can assume that most customers just don't know it yet unless they try to go onto the Dashboard.

We made contact with Hibu several times to cancel the service. In our opinion it did not do anything more for our business using there service. When we called they would tell us it was cancelled. The next month they would automatically charge our credit card. After several attempts with Hibu customer service, we finally had to go to the credit card company to get help.

My HIBU rep Dan N did a great job explaining and helping me understand my options.He responded to my need for answers within 1 day

My residential unlisted phone / name is included in the local yellowbook directory 2018/2019 (published by hibu). I placed 3 calls (6/20/2018) to hibu asking where they had obtained my name phone #. On the first two calls hibu customer service rep. disconnected my call after I explained my inquiry. On 3rd call the explanation was that my phone company had provided my name & number. Explained to customer service rep. (CSR) that I had already contacted my phone company and they had in-turn contacted the company handling the publishing of their directory -- my phone carrier and their phone directory publisher stated that they had NOT released my name / phone # . So it appears that hibu utilized a third party list provider as a source for my unlisted residential name/number. And, that third party had not verified my name/phone #. My concern is that hibu provides me with their source of my UNLISTED name phone number. So I can contact that company and inquire where/how they obtained my unlisted name/phone #. Requested hibu CSR contact appropriate department within hibu and that they get back to me within 3 days. That has not happened. P.S. My wife and I have not released our land line # to anyone except a small handful of family members and we do not provide that number as a contact # for matters such as warranty registration etc. So we are very interested in how a list provided obtained our unlisted name/#. Plus, within the past few months we have noticed a dramatic spike in the number of unsolicited calls that have been placed to our unlisted number.

Hello my problem with this company is that they have been over billing me and even though I have provided proof of the debiting from my checking account they will not acknowledge taking this money out of my account. I would like a full refund of the money they have taken that they are not accounted for. I would also like to discontinue doing any further business with them. They have been automatically withdrawing $49 out of my checking account as well as sending me bills stating that I am past due and other amounts they have sent me a copy of their billing from the billing department it does not reflect these transactions I have sent them copies of my bank statements showing the with drawl of $49 which they will not respond to or acknowledge As of 2018 this amount has added up to 441.00 dollars including withdraws from last year that they also Denied/ignored they also refused to give me their billing service address which I have on a recording over the phone. This all started in November 2017 after I payed with a check my bills have always been payed by credit card and even on their statements it says payment method credit card.

I truly do not understand the A+ rating offered by the Revdex.com. My experience with hibu has been very poor. Their inability to communicate as a company internally is astonishing. We cancelled our account in December of 2017, have proof of payment and conversation, and are still dealing with harassing phone calls and emails on a weekly basis. The service they provide is lackluster at best, and their customer service is deplorable. You can literally spend hours on the phone with hibu and accomplish nothing - they will pass you from one department to another, each a silo.

My sales rep who was extremely nice in order to close a sale with us said he would be happy to offer a 7 day paid trial for *** services. Should we decide not to cancel within that 7 day period, we would continue with a 6 month campaign ad. This was verified verbally 3-5 times prior to deciding to USE their services. After 5 days, we realized that *** was not the right route for our company so we reluctantly decided to cancel, unless there were a different campaign budget we could set (the ROI wasn't there). Dusty B was my Assistant Sales Manager while I was forwarded to a campaign account rep, David T . In attempting to reach David and relaying to him our concerns we told him that we would be happy to pay for the 7 day trial but we would cancel services after that. He tried to talk me out of it (to be expected) and he said he would speak to Dusty to see if maybe it were possible to do a different campaign budget and call me back a little after 1:30 Central Time the next day. No phone call was received. I spent the entire day calling and emailing both Dusty and David to no avail. I finally contacted CS and was told that I was in a "contract" that I never signed nor received an email regarding and that I was INELIGIBLE to cancel.

Naturally, I was outraged. It was escalated to management. No phone call received. I got the run around by other associates. Still, I have yet to receive a phone call.

Finally, I deactivated my business cc. There is no way this company made me sign or agree to any such contract. There is no way this company practices ethical means of keeping clientele when they lie to you about what is possible and what isn't, and there is no way I would be able to sleep at night if I told a potential customer that a 7 day trial were possible if it in fact, was NOT. I have requested that our campaign is cancelled IMMEDIATELY and I highly recommend anyone who's looking for display ads to go with a different company.