Hibu

What made me want to sign up for a years worth of Listings services was simple. I was, on recording, promised "hundreds of listings". They have begun to charge me, and I only have 57 listings (most of which are on useless sites that do not pertain to my business). I have called multiple times to try and resolve the issue. They say it is under investigation and I will be receiving a call back soon. Weeks go by and still no contact. I try again and am currently on hold to speak to a supervisor. It's been about 30 minutes. I was denied the chance to speak to a supervisor at least 15 times before they finally attempted to put me through.
These people are liars and I am very upset that they ignore the problems I have with them, knowing I signed a year long contract. It is a shame to know that they continue to lie to me when I try to resolve an issue based on their lies.
What is frustrating is the work that they performed for me wouldn't take me longer than a few hours to do on my own. All it is is signing up on a bunch of random sites. Name, Email, and not much more.

I contracted with hibu for social media assistance. Once signed up a number of issues arose leading to me asking to be released from my contract as they were not delivering as promised. After several emails and phone calls looking for resolution, they sent through the first charge and the sales rep who is supposed to handle this issue for me is not taking care of it and will not return my calls.
Here is what occured:
1. I was promised access to a dashboard where I could view and edit all social media that went out on my behalf. The dashboard was not available to me for several weeks. I was told this was an interface problem with ***. I have no reason to doubt that; however, I'm not sure why I would then be charged for a service I did not receive.

2. The first business ad went out during this time and was incorrect.

3. I asked my sales rep to please correct, which she did, but the corrected version went out incorrect.

4. The first curated ad went out without a picture. They later said that not all ads have pictures but there was a placeholder there for a picture and all other ads have contained pictures. The caption associated with this ad didn't make sense.

5. At this time asked that no other media go out without my permission but that request was not granted. Another ad went out in which the picture and caption did not match. At this time I just deleted from my *** page and contacted the company again to please stop sending through media. I still did not have access to my dashboard.

6. The next scheduled curated ad was set to go out driving traffic to a competitor. I could see this on my scheduled *** ads but still not on the dashboard. I deleted all scheduled ads from my *** account and again asked to be released from my contract.

At this point I had requested on several occasions to my sales rep and customer service to be released from the contract and to please stop posting. No one was returning my calls or responding to my emails. I called customer service and requested a manager or other contact and was refused. They said I had to go through my sales rep. My sales rep had stated at the beginning when I first started experiencing problems that her boss would call me. I never received a call.

A charge went to my credit card for $453. I have disputed those charges with the credit card company and changed by card so no further charges can be incurred. I noticed today they have scheduled more ads to go out and I have deleted those from my *** account.

Our office continues to get unauthorized billing from Hibu. Hibu states that our company and their company have a verbal agreement. However, they do not have a wet signature on a contract which is required by our office. I have reached out to several people in management at Hibu. They continue to send us monthly bills and threats of reporting us to the credit bureaus.

Deceptive phone sales .

According to Hibu they have us in a contract that ties us into an automatic one year renewal for their advertising. We no longer want or need their service. I called on November 28th as to why we were continuing to get billing from them Since we did not sign any kind of renewal for the service. They said the deadline had already passed for 2018 and that we were being held to the contract.

This appears to be deceptive on their part as we were provided no opportunity to change this auto renewal process

I signed up for digital marketing with this company a few weeks ago. After initially saying I would see some kind of previews of the ads by the end of the week, it took forever to get to see my ads, their back office for the social ads was not working. Finally, I am able to see a preview of the *** ad they are running and the wording is misspelled in the first place. "You can count on our experienced professional to deal with non traditional, business and personal loans" (incorrect grammar) Also, on top of all this it shows on their end I have have 32 clicks, and when I look at my analytics I do see them, BUT every single referral from them has a avg time on page of 00:00, and shows they click 2 pages and are out. I have not gotten one single request for information from any of these- and when I go into my web server statistics all that traffic comes from the same generic "cell phone network". The only time I have ever seen anything like this, was with simulated traffic, that I have seen. Not impressed at all. Also some of this "new traffic" comes from the same ip addresses.

On top of all that... I am signed up for *** search display ads but have never heard another word about those, have not seen the ad, and certainly have not seen any traffic from it.

Long story short, I feel ripped off and I believe this entire thing is a scam. They offer you a free first month to get you on a contract, with a promise of seeing some kind of progress the first week with the ad design etc.. Then you find in their contract you have 7 days to cancel, and after that 7 days you cannot get them to return your calls or even get a straight answer.

I have been advertising with Hibu for years and had purchased a package that included a website.

I was told when by the sales man all I would have to do is call up with changes to the site. we have called many times to have some changes done to the page since it is so very "out of date". the changes were not done. call after call, no changes. The final call was when they stated you can "change it yourself". Ok great how do I do that? Thats not my department I was told. So I wait on hold for several more minutes before hibu disconnected the call. That was another wasted 45 minutes Of my life wasted. At that point I gave up. I felt like I was throwing my money away. Faded artwork on my ads, poor out of date website.

The local sales rep stopped by and I had addressed some of my concerns with him. I mentioned that I have noticed the phone book ads have not been as effective as they have been in the past. Actually %80 less effective, and many problems with having the web site changed, and the fact nobody would inform me how to make changes to the site. he just nodded his head and agreed with me. He did not seem at all surprised. I stated I would no longer be willing to purchase ads due to lack of distribution and issues with changes. He had mentioned starting a premium web service with Hibu. I said I would look into it, what I found was not good. 1 star out of 5 for the web service. With comments like RUN, RUN AWAY FAST. THEY WILL RIP YOU OFF.

After finding thousands of complaints, I decided It would be best not to have any paid ads. Now that the new book (17/18) had been released the "free" listings that ALL the area businesses have in the book...
All of mine had been removed as revenge for not advertising anymore.
Not even a trace in the book. I have stated many times my issues to dozens of Hibu agents and sales rep with nothing more that an "I'm sorry"...
I am sorry too and so is my store for trusting Hibu!

I HAVE BEEN ASKING HIBU OR HYBU YELLOW PAGES TO PLEASE TRANSFER MY WEBSITE NAME ***.COM TO *** THEY TOLD ME THAT THEY DID BUT TILL THIS DAY STILL HAVE NOT THEY ARE CONFUSSING MY CUSTOMERS MY BUSSINESS CARDS HAVE THAT WEB ADRESS ON IT AND *** HAS THAT WEBSITE ***.COM AS MY BUSINESS SITE AND ITS DOWN SO WHEN CUSTOMERS WHO USE *** GET CONFUSSED AND I LOOSE JOBS I HAD TO MAKE ANOTHER WEBSITE WITH *** SINCE MY WEBSITE HAS NOT BEEN TRASFERRED I KEEP ON GETTING A RUN AROUND FROM THEM PLEASE HELP ME TRANSFER MY SITE THEY HANG UP ON ME TREAT ME RUDE WHEN I ASK THEY ALSO SAY THAT A COMPANY TUCOWS HAVE IT AND THEY KEEP ON CHANGING DATE THAT IT CAN BE RELEASED I HAD TO PAY *** A BACKORDER TO GRAB MY WEBSITE I AM VERY FRUSTRATED WITH THEM I DROPED THEM SINCE THEY HAD THIER PRICES GO UP ON ME EVERY YEAR AND ASK TO TRANSFER TO *** YEARS AGO AND HAVE NOT TILL THIS DAY PLEASE HELP ME GET MY WEBSITE THANKS

I live in Palm Springs,CA where Hibu distributes *** Pages phone book every year. I travel extensively and am away from home for weeks at a time. The crime rate in Palm Springs, especially for residential burglaries, is off the charts due to the seasonal nature of this resort town. Any sign that residents are not home is a direct signal to roving criminals who regularly stake out neighborhoods looking for vacant homes. Look at the crime statistics. They speak for themselves. I have pleaded in the past with the local sales agent affiliated with Hibu to establish an opt out system for delivery. The company has refused. Again this year the *** Pages phonebook sat on my driveway for at least two weeks. I don’t want the publication, I don’t want it delivered to me. It is a trespass on my property, and I won’t allow this to continue anymore without a resolution from the company or the city or a court. Please do not deliver your publications to my private driveway again.

This company Hibu claimed to have a month of free service. They told me they wouldn’t bill me until 30 days from the service start and that my first month of service was free. They also said that I would be allowed to cancel the service.

They basically said anything they could to rope me into a 6 month contract that they only read over the phone and didn’t really go over.

When we tried getting help with the service the people were not knowledgeable about *** at all. I wanted to cancel then but they said wait. We waited and the results were still bad. They still refuse to cancel.

Once I became serious about canceling they sent me an invoice for what was supposed to be a free month that hadn’t even ended yet.

I tried to cancel but I was Bounced from agent to agent. Even on one call I was Sent to an *** call center where all they did was laugh at my request.

I have been paying for a service that is not what was presented to me when I signed a contract with Hibu. I was told for $399.00 they would build a website for me. As a very small business it would save me time and money as they would also manage it for me at an additional $123.03 a month. The website they built and launched had MANY miss spelled words, grammatical errors, pictures with the top of heads missing (including the stock pictures), wrong address etc. I was also told my business would be easily found but come to find out there were no key words associated to my listing so no prospective clients could ever find me or current clients to leave reviews. After meeting several times with the sales rep and many emails nothing has changed. I met for the last time on 10/27/17 with the sales rep. I was very clear they need to fix this matter or I would contact Revdex.com. As of 11/16/17 they have not been fixed. I still have no map to show location as was discussed, pictures are still with heads cut off. The website is not professional at all. I have multiple email exchanges with the rep expressing my concerns and have been dealing with these issues since the end of May 2017. I have given this company ample time to fix these matters.

I was given Hibu's name by a person who knew one of the local Hibu representatives in town. The Hibu representative Leslie Estarted off fantastic, she was friendly and sounded as though she knew the products inside and out and was willing to offer help whenever we needed it.
I signed up for Hibu Reviews, Wave Add On, Social Standard and Display Ads. From the beginning, it was very obvious that this company is HUGE and there is a lot of disconnect between departments (as in, there is zero communication whatsoever), you might as well be working with different companies.
Let's start with the display ads, we were under the impression that our display ads would be on search engines like Google because Hibu partners with them, Leslie even used this in her sales pitch and pointed out that this partnership is incredibly difficult to accomplish so it was a big deal. Well, your ads don't go on Google, they go on really obscure websites that throw a bunch of ads on the bottom of the screen that nobody sees or even cares about. Hibu then messed up our link so any clicks on that display ad were going to my company's main website versus my local website. This does absolutely zero good and defeats the purpose. This product is not cheap and generated ZERO leads for us. I started advertising with Google directly which generated a substantial amount of leads and costs a quarter of the price. Plus, you can easily monitor everything yourself and make changes easily.
Next, Hibu's social ads. This is paying to advertise on Facebook. We were told this would be advertisements to the side of the screen on desktops or in the feed for mobile users that shows our banner ad that people can click on (you know, like every other Facebook advertisement) and this would then link over to our Facebook page. Again, not correct. Hibu uses another obscure tool to get referrals versus linking over to your Facebook page, we received 2 leads the entire time and both numbers associated to these leads were disconnected. They tried using their own ads which was never agreed upon because all of our advertisements have to be approved by our legal department prior to being used. I then said they needed to send me their ads first so I can get them approved which they never did. Again, you can easily advertise on Facebook for a quarter of the price and have your banner ad that links over to your page. It's so easy!
Lastly, the Hibu Reviews. We were told that Hibu reviews gives you a website that you send your customer, they fill out a rating/comment then that review is pushed to Facebook, Google, Yelp, etc. False. You send your customer to this website then they must manually sign in (or create an account) to ALL of these platforms to write a review for each one. So, you are actually making them go through extra steps to write you a review. The best part of this is that I complained about my service then I was getting reviews on my Hibu Reviews page (that we weren't even using) giving us 5 stars from random people. With our business, we know every single person we work with because we work with them for 30-60 days. 2 of the reviews came from a Joe H one of which was from a Gmail account but the other was from his Hibu account. He ended up being a friend/co-worker of our account representative, Leslie E I later found out that another review was actually falsified by our Hibu Rep Leslie E The problem with this review is Leslie actually used one of her client’s email addresses without his knowledge to leave us a review. The review had an email address from a “client” of ours that we have never worked with. In searching the email address, I found out that the client was a chiropractor in Mexico which set off a lot of red flags. I decided to email the email address that came over with the review and found out that the chiropractor’s office in Mexico was actually his second office, his primary office is located about 20min away from me. My communication with him uncovered that Leslie Ewas his Hibu Rep and he had no knowledge his email address was used to review our page. This was blatant fraudulent activity to boost our reviews because we were unhappy with their service. I work in a small community where word of mouth is where we receive the majority of our business. When our referral partners and potential clients see misleading and untruthful reviews that can result in significant financial loss and potentially end our careers. As soon as I became aware of where these reviews came from I immediately called Hibu, I was met with extreme resistance and was even told by one person that Joe H wasn’t a Hibu employee. All I wanted was to cancel my account and receive a full refund but I was only met with resistance.
It then took over a month to get our account cancelled and I am still waiting for a refund for that time period. Also, if you want refunded for anything additional to that they want you to sign a legal document saying that Hibu did nothing wrong and you "and" your company along with its employees can never come after them for ANYTHING! It's completely insane. Hibu's employee’s committed fraud by falsely inflating our reviews and leaving reviews from another client’s email because we were unsatisfied with their service. Also, these employees still remain at the company.
The point of all this, do not use this company and don’t get into a contract. If a company has a service that's actually useful that people want to use you will find that contracts don't exist, you pay as you go. Even with the fraud it was still incredibly difficult to cancel the other products with the company because "no fraud" was committed on those products. Avoid this Nightmare. Good luck!

signed a contract with hibu for 6 months and the campaign was nowhere to be found online after 2 months I decided to cancel since no money was coming, they agreed to cancel but my credit card has been charged $1100 again.They are the worst company.
DO NOT do business with them.
They will promise you the world and take your money and will not give you any return investment.The sales guys are trained very we'll and when you call them they feel soon sorry for you but say they it;s out of their hands and I need to call customer service.Get a local advertising company to help you instead and do your research first.

I had a Hibu salesman come into my business trying to get me to sign up for their SEO package, I was interested for about a day, I did not want to do this after looking into it. I never signed a contract and told the salesman right away I was not interested. Salesman Matt Sc***, even said he told Hibu that I was not interested. They have still been charging my bank account and even charging me extra fees. I have retained an attorney on this matter and am looking at my legal options. I consider Hibu to be stealing from my bank account, I have also filed a police report on this matter.

My business sign up for $1000.00 a month program after 90 day I did not get any phone call or new customers I was told I would get about 40 new phone calls a month not true I got 0 calls. Oct 2017 I called and ask the rep to call me I need to find out why I'm not getting any new business. She text me and said I cant help you. So what happen I did not get a bill and my account was close and My business was turn in to a collection agency. On a bill I did not received. This is the not a Co to do business with. I paid $3600.00 in three months and no new business and they are not will to help me find out why the service is not working. Concrete Staining LLC DDB

I do have a website and looking for someone to help with advertising. One day I was on *** and saw an add from Hibu, about helping business increase they sales through advertisement. I did signed up, and someone called me by name Lorenzo. He talked of helping with and add on ***, ***, and ***. I did tell him I was interested but didn't have good pictures at that moment. He told me to sign up and send them pictures later, I agreed. He then asigned me with a lady by name Randi. I told Randi whist Lorenzo was on the phone that I don't have good pictures. She said I can send her the pictures later. I did send some pictures to her and she told me that she couldn't open the pictures. I asked her to wait for me to send her good pictures and not to start the add. She ignored me and then refused to pick up my calls.. I then called Lorenzo and uninformed him about what was going on. And asked that the add should not start until I send good pictures, he agreed and asked that I communicate with him instead of call Randi.
I agreed, I then send the pictures on the 22 of October. That same evening I received a bill which I didn't understand. I was told that the first month was free, and after its $500.00 a month. I just sent pictures and then recieved bill the same day. So I did contact, Lorenzo and asked what was going on. He explains, he doesn't but he will look into it and get back to me the monday after. I waited for 3 days no call came from Lorenzo. I called him, and he also refused to return my calls. I kept calling untill he finally returned my call by email saying, he was busy and advise that I cancel my card. Which I did. But the company has been harassing me. I told them to cancel the program which they started without my consent. They did even do the *** and *** add that they said they were going to do in addition to the *** add, they refused. I need help for them to stop harassing me. Thank you my
Account number*** . I'm no more interested in the program.

I was a little skeptic being a new business. The cost was way more than I wanted to spend but I needed a boost. It worked! I am really amazed in the tracking of this program to help me see what the customers want and how well we are doing!

I have used Yellowbook for a lot of year for my advertising. We (me, the rep and Yellowbook)had a good relationship.Three years ago Hibu bought out Yellowbook and also my rep retired. The new rep made an appointment to go over my ad and instead brought his manager with him. The two of them proceeded to put on the hard sell on me to go with a web sight, I turned it down. I am a small service company covering a small area. I didn't need to go global. I never heard from them again, to this day. The following year all my ads were still in the yellowbook. I've heard from a lot of people that they blunder like that alot. This year, they sent me bill's for the ads, which I ignored until they started to call to collect. I talked to them at least 10 times on this matter and was told that I had given them verbal permission to a contract. I always use written contracts, it's always in black and white if there is ever a question. I listened to this recording of this conversation, it didn't even sound like me. I checked into my phone records and found that the call was never made. Now I have to deal with their collection agency.

I have been a customer for a few years. I was happy with hibu until I found out the data for our adwords campaigns could be manipulated as they divert the clicks to a different domain and there this no way to audit this. I think this is fishy as they can provide me with any data. My local representative has not replied to my concerns. I will be canceling my account.

I contacted Hibu about redesigning a web site. I checked the company on *** and Revdex.com.org and it seemed legitimate. After my good faith payment on 9-11-2017, I was transferred to a web designer to talk about the design of the site and the features that I wanted. Almost immediately, I realized that the web site would not meet my needs. I explained my concerns and asked the contract to be cancelled and for my payment to be reversed. Before getting off the call, they send me a reversal of the transaction, or at least I thought it was. When I received my October billing statement from *** I realized that the transaction had never been reversed. Last week I contacted *** and filed a dispute. Hibu has never responded to my email inquiries and now, because they did not and will not receive payment, I am getting urgent messages from their advertising department looking for payment for a website that they never worked on nor did it ever go live. I contacted the company on 10-5-2017 and asked about the status of my refund and the representative seemed perplexed about my question which was a major red flag. Since them I have reached out to the company twice and received confirmation of receipt of the email and a promise that they would contact me in 48 hours. This never happened.