Gamestop

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear about the trouble you've experienced with your purchaseFrom what I was able to find, neither GameStop or EB Games currently sells rechargeable phone cases, however I would still love to assist you further in any way that we canI understand that you mentioned you had pictures of the case being damaged, but do you by chance have your receipt of the purchase still? That way we can review the transaction further and come up with the next step to hopefully get this resolved for you as soon as possibleI look forward to hearing back from you!Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company We have issued a refund as requested and will open an investigation with UPS to locate the missing packageWe thank you for making us aware of this situationPlease allow 7- business days for the refund to post in accordance with your financial institutionIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHowever, if I do not hear from the representative mentioned by GameStop in the allotted time, further Revdex.com action may be taken Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I informed the customer service representatives several times of my direct contact information of which IS the direct phone number associated with my email and Game Stop accountMy phone number has been the same for almost years at this point in time therefore I find it difficult to believe that someone has attempted to reach out to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it's been hours since this response and I have not been emailed a new working code Regards, [redacted] ***

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration and stress we have caused you- along with our lack of assistance to resolve this for you appropriatelyI will be more than happy to assist in resolving this matter, however I just wanted to clarify as I seem to be slightly confused- the store agreed to refund you the difference between $and $156.92, correct? If so, I will be more than happy to carry out this agreement for youPlease let me know at your earliest convenience so that I may continue to assist you.If you have additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] I was able to create an order for two new digital gift cards to be emailed directly to youYou might receive a few emails thoughI created the order originally for one gift card then remembered that you stated you sent them to two different peopleSo I have now cancelled that original order and created a second onePlease allow three business days for that to processYou should receive an email with two separate gift card numbers and their respective pin numbersPlease let me know if you do not receive this email with to separate gift card numbers If you have additional questions, I am here for you [redacted] **Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] , Our records reflect that you were contacted by the district manager of the store in which your issue has taken placeYour issue has been resolved based on your response and store communication.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was contacted by email and the issue is now fixed Regards, [redacted]

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below. I do not accept this response. As I stated before I was at work so this is impossible. I am really disappointed at the lack of customer service. I couldnt even be afforded the common courtsey of receiving a phone call from Gamestop. I have spent close over $10000 at this store. Every major gaming system that has come out I have purchased from Gamestop. Even purchases I have made for my nieces and nephews have been from Gamestop. I thought this matter was resolved when I contacted Gamestop originally. See attached email. I will never purchase anything from this store again. I will take my business elsewhere where customers are appreciated. Regards, [redacted]

[redacted] At this point, I am not sure if the financial reconciliation is appropriate, because I sense that I am being double-charged even with the discountHaving said that, I want to put this situation to bed once and for all Please mail a replacement gift card at your convenience, and let me know when you have put it in the mailI will look out for itThank you for your assistance in this matter Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me - AS LONG AS I finally receive the outstanding shipment and a replaced gift cardI appreciate your intervention Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Thank you for your response, but can Gamestop reissue a new product key? Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Thank you, hopefully I receive a response this time Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please note I still need to discuss this with the businessSee below response Please enter your reason(s) for rejecting the business response below Hello first I want to say I really really appreciate you helping me in this caseHowever, I placed an order today with my credit card and, while it did go through without error on your site, I received this email immediately after placing the order:"Thank you for choosing GameStop.com.We are currently reviewing your order [redacted] While this review may take up to hours, our goal is to complete our review and release your order as quickly as possibleYou do not need to take any action at this timeIf we need additional information to process your order, one of our team members will reach out to you via email." And then a few minutes later I received this email:"Dear Valued Customer,The order # [redacted] that you placed with GameStop.com or EBgames.com has been cancelled."So is there still something wrong on my account? Thank you Regards, [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I attempted to reach out to your via phone about this issue Please place an order for these items once again and then reply to this complaint with the new order number We will process your order immediately.If you have additional questions, I am here for you [redacted]

Good morning, [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company.I'm truly sorry for the trouble and frustration we have caused both you and your son with our online storeI understand completely that this could have gone better, and that we failed to address the issue appropriatelyAfter reviewing the order, I do show that the initial package had been reported as lost in transitOur representative was able to process a replacement order on 12/with overnight delivery under Order # [redacted] however it did not begin processing until Monday, 12/since overnight takes 1-business days to be processed and our fulfillment center was closed over the weekendI do show that it was able to be shipped on Monday, 12/and tracking shows it is out for delivery today (12/12)This can be found under *** Tracking [redacted] Please let me know if there are any difficulties with delivery, or if there are any issues with the replacement.I understand that we set a expectation that the replacement would be delivered on Monday, and that you both have spent a lot of time trying to get this resolvedWith this in mind, I have processed a partial refund of $on the original order to go back to your sons payment methodDepending on their financial institution, it can take anywhere between 3-business days for this balance to be posted back to their accountIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11641243, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Gamestop needs to contact me by phone immediately as this issue can not be resolved via emails

Good afternoon, [redacted] The First to Know list that you intended to sign up for is assigned to a completely separate e-mail distribution list than our Promotional or PowerUp Rewards e-mails that are sent to our guestWhile your information may be registered to the distribution lists to receive those e-mails, it was not registered to the First to Know distribution list which is why we were unable to send you a notification that reservations were available for the Xbox One X I hope that I was able to provide clarificationIf you have any additional questions or concerns for me, please do not hesitate to let me knowBest Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Here is the 3rd giftcard number in order to apply this to that final order so it will process: CARD#: PIN#: I would like to also have note in order to let you know that I have explained this multiple times and have provided this number in at least a dozen emails (maybe a little less) in order for this to get done in this exact same way :( Maybe I should become gamestop customer service, as I would have had the situation handled in minutes instead of a week lol :(

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution has provided me with the funds that I requestedThis process felt like pulling teeth, and for the size of the organization that you are, it's extremely mind-boggling that it takes this much time and effort to get a half-assed resolution, which is preposterousFor as much money as your organization makes, I truly feel that they need to put it towards upgrading the technical support and customer service Regards, [redacted]