Gamestop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted] from GameStop, I understand all of thisI think it would then be wise of GameStop to change the SKU for said subscription because it comes up as a resident evil game for the PSThis is what caused he confusionI saw the skew for an item I was not familiar with and the SKU came back as a PSresident evil gameWhen searching this on Google there is no mention tying this skew with the game informer magazine subscriptionMaybe you could grant me some power up rewards points for the trouble this caused***

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the experience you had when visiting our storePlease know that we take these matters very seriously & are always looking at ways to improve the guest experienceUnfortunately the stock for the Michonne figure you were seeking has been depleted for GameStop, the product ID has been discontinued, and GameStop does not appear to be getting an additional shipment from the vendor at a later timeI understand that you had submitted a formal complaint against the store via a survey, but that you haven't heard back from the district leaderHave you by chance seen any e-mails come through? After researching the ticket that was submitted I was able to show that the district leader documented sending an e-mail to you, but I wanted to make sure it was receivedPlease let me know at your earliest convenience, so that I can continue to assist you further in ensuring that this is resolved for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] This order still doesn't appear to be processingJust sitting there doing nothingGift cards still not usedSame issue I had with other orders Regards, [redacted] t

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Business has failed to understand the nature of my complaint and therefore the resolution proposed is not accepted Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, I was able to determine that your tracking information was never updated by the carrierI will consider this order lost in transitI have created a replacement order, [redacted] to be shipped to you on overnight shippingIf you would please allow one business day for processing and one business day for shipping, you should be able to receive your order very shortly If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, your order does not appear to have left the location from where it was packaged for two and a half weeksestimated time frame for a shipment traveling to a P.O box is within 3-business days and we were able to see it arrived on 1/19/within only business daysWe would like to make this right and provide you with $off of your orderPlease expect a refund to post to your account within 7-business days in accordance with your financial institution.We thank you for bringing this to our attention and appreciate how patient you have been If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was discovered that the price for the console was discounted $at time of purchaseThis was to include the pricing for the warranty you had purchased along with the consoleThe amount refunded in store was correct and was the amount charged for the 3DS by itself with the discount includedSo you order was priced as such:Nintendo 3DS XL system - red $($promotional discount)Year Product Replacement plan $Total after tax: $181.89They did not, however, refund you for the warranty at that timeWe are pleased to see that you did receive the refund for the warranty on 12/22/It was credited back by our customer service department when you called on 12/21/16.Total after warranty refund $We thank you for allowing us to clear up any confusion you might have had.If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.Going to a GameStop location is not an option for meI do not have any trouble ordering from any other website or storeI want GameStop to investigate the reason why I cannot order from GameStop.com and why my purchase verification continually fails, and I want it to be correctedThese are a selection of order numbers that have all resulted in cancellations: [redacted] [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company. We are unable to replace items that were stolen from your personal possession. We advise that you work with the police to have this item returned to your ownership.If you have... additional questions, I am here for you. [redacted]

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the lack of assistance you've received from our team, and for the frustration it has caused youPlease know that it was never in our intentions to put you in this position, and rest assured I have passed this feedback over to the appropriate teams to be further addressed.Unfortunately I am unable to supply a pre-paid VISA gift card as the ad had mentioned, however I have processed a $GameStop Digital Gift Certificate under Order # [redacted] This will be sent to your e-mail inbox, and can be redeemed in stores or online at [redacted] You can expect for it to arrive in your inbox within hoursI would like to advise that if it's been past the provided time frame and you still have not seen the gift card arrive, then to please let me know at your earliest convenience so that I may continue assisting youIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] The district manager never contacted me and if he told you he did he is lying

Hi [redacted] I'm sorry that you feel this wayI assure you that the phone number that was provided on the ticket was completely different from the one you've provided within the complaint, which is likely due to clerical errorI have been attempting to escalate this to field leadership on multiple accounts but I have not been receiving any updatesWhile I don't have the complete tools that are necessary to perform a refund back to your original mode of payment, I'd be happy to issue a refund in either the form of a GameStop gift card or corporate checkGift cards are typically sent to your e-mail address and arrive within hours, while corporate checks are sent via postal mail and take 7-business daysCorporate checks can be cashed or deposited into a checking accountIf either of these options work for you, I'd be happy to get it arranged in order to resolve the matter for you.Please let me know if this is something you would like so that I can continue to assist you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below ---------------------------------------------------------------------These are the items that are damaged and missing.Damaged - Lucha LIbre : AAA Heroes of the Ring for PS3Missing - Enslaved: Odyssey to the West - PS3, Cooking Mama World Kitchen - Wii , NiGHTS: Journey of Dreams - Wii I will consider the dispute resolved when I receive my goods in good, working order Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company We have stated we are unable to remove the cost of shipping for an order; all orders placed on the GameStop online store are subject to shipping costs The coupon is for use for a future purchase from GameStop.com If you have additional questions, I am here for you [redacted]

Good afternoon [redacted] ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry that this has yet to be resolved for youUnfortunately, we are sold out on the product you requested a replacement for, so I have processed a refund of $back to your original mode of payment [redacted] Depending on PayPal's policy and procedure for refunds, it may take them between 3-business days to accept and post this balance back to the accountI would like to advise that if it's been past the provided time frame and you still have not seen the refund post, then to please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have issued a refund or this order Please allow three to business days for this to process to your account.If you have additional questions, I am here for you [redacted]

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company It is most unfortunate that our inventory was depleted causing you to not be able to get this special edition gameIt was not our intention to cause you any frustrationRest assured that you were not charged for his order as we do not charge until we shipI was able to see that the Steelbook Launch edition is still orderable! If you would like that edition, please follow the link below to place your order[redacted] Please accept the following $promotional code for a future purchase on GameStop.com: [redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.We hope that this $off coupon will help you order the Steelbook edition as an apology for the frustrations this ordeal has caused you.If you have additional questions, I am here for you[redacted] *|Revdex.com Liaison| GameStop | Service MattersTell us why here

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company We would like to notify the district manager of the store in which this issue has taken placeHowever, there are multiple GameStop locations in the city of Elk GrovePlease provide the information requested below so that we may submit your requestIf you have additional questions, I am here for you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am very happy with the resolution Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***