Gamestop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Here is the screenshot I took of your site that dayLet me know if you can see it okay Regards, [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.I would please like to clarify that I am aware that several of the aforementioned orders arrived within their delivery window, and was not necessarily concerned about these There seems to have been some confusion in that regard I mainly sought to bring attention to the orders which involved a rather lengthy processing/ delivery time The first of these took business days to arrive, while the second will likely take about that long as well (it took business days simply for the order to be marked as shipped, and it still needs to be delivered after that) I thank you for taking the time to look into both of these orders.Please know that I sincerely appreciate the prompt response, as well as the offering of a partial refund in relation to both instancesI hope you can understand, but I am concerned with one section of your response, specifically when you reference shipping delays that can result from "lack of inventory." If an item or items is/ are shown as being "In Stock" at the time of purchase, then the expectation of any customer is that these items are in the physical possession of a company at that time Indeed, for such items the GameStop website itself includes the following message on their individual pages: "This product is in good supply at one of our main distribution centers and is available for immediate shipping." This leaves little room for interpretation, and is very different from purchasing an item that is on backorder (but will be fulfilled when a new shipment arrives) I would like to ask that if, as you implied, this message is not always truthful, then the GameStop website make an effort to clearly signal to customers when or if an item is no longer available for immediate shippingThank you for taking the time to communicate with me.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Intell the district manager contacts me that's when I will be fine with this outcomeIntell then I will wait do to what happened last time with her saying she didn't what to talk to me because a passing in her family when I looked and most/all jobs offer a to day leave if that happened what doesn't add on with the time I was contacting her at

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for any confusion or frustration this has caused youThe return policy on new merchandise that has been opened is to process an identical exchange (Exchange it out for the same exact product) within days of purchaseFor pre-owned merchandise that was purchased, a full refund can be processed within days of purchase or, an identical exchange within days of purchaseOur return policy is always printed on the back of the receipt, and can be found both in-store and online at: [redacted] While we do have this policy set it in place, in some cases stores are able to make exceptions however that is subject to manager approvalWere you interested in exchanging your copy out for a different title or were you looking to receive an identical exchange? Please let me know at your earliest convenience so that I may assist you furtherI look forward to hearing back from you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] , On behalf of GameStop, we apologize for this poor experience in association with our company We apologize that you received copies of this game in unfavorable conditionsWe would very much like to rectify this situationIf you would please visit your local GameStop store with the copies you have received in order to return them, we will immediately process a replacement or a refundThe store you go to will need to call their Store Dedicated Hotline for assistance with thisWe will also make sure to get in direct contact with the warehouse this will be coming from to guarantee the new copy sends outThe in-store process should only take minutes max unless our call volumes are higher than normal The two copies you received will then be returned and one copy will be sent to you as soon as possibleIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters