Gamestop

Complaint: [redacted] I am rejecting this response because:This order was cancelled by Gamestop a day after they sent the last responseThat makes orders cancelled for no reasonThe items in the order are also not the same price anymoreCompletely unsatisfactory customer supportAt this point I am just looking to use my gift cards & trade credit so I can never buy from them again Regards, [redacted]

Good afternoon [redacted] ***I'm so sorry for the lack of follow up that you've received from Field LeadershipI have personally notified the district leader that you have not been contacted and that you prefer to be reached by e-mailYou can expect to be contacted by them shortly, however I would like to advise that if you have not received an e-mail within hours then to please let me know at your earliest convenience, so that I can continue assisting until this matter is resolvedIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company It is most unfortunate that you have been experiencing issues with your orderUpon investigation, it appears that your order has cancelled due to payment failureWhat I find odd is that your trade card has enough credit on it to cover the orderI am a bit concerned that the programing cancelled the order for payment failureI will investigate further on your behalfIn the meantime, I do encourage you to place another order for the download code you were hoping for in the beginningIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, it was discovered that your Discover card number was entered in as a GameStop gift card number which is the reason why your order was cancelledAt the time you placed the order you had mistakenly entered your discover card in as a GameStop gift cardThis would be the reason as to why the agents you spoke with informed you that the gift card you entered was invalidIn order to better protect you I have now completely erased the form of payment from that cancelled orderI thank you very much for bringing this to my attention so I could get your card deleteFor the amount of frustration you have gone through pertaining to this issue, please accept the following $promotional code for a future purchase on GameStop.com: [redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piordersWe appreciate your patience and thank you for allowing us to resolve this issue for you If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Thank youIs the refund going back to my Visa card I used or on my Gamestop account? I'd request it go back to my Visa if possible Regards, [redacted] ***

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for all the trouble you've been through trying to get this resolvedI would be more than happy to assist in providing clarification regarding this matterUpon researching the issue further, I was able to show that one of our representatives had processed a full refund of the order ($90) to your *** ending in *** on 09/10/This refund was successfully processed under transaction reference [redacted] On average, it can take financial institutions anywhere between 3-business days to accept and process refunds, however that's dependent on the institution's policy and procedure with refunds and can sometimes varyWe ultimately recommend contacting your financial institution and providing them that reference number to inquire where they are in the process of issuing the funds back to your account The reference number acts as a confirmation ID between the merchant and the bank to reflect that funds have been issued and receivedShould your financial institution need any further information from GameStop verifying that funds have been issued back, we will be more than happy to provide them with thatIf you have any further questions, please do not hesitate to let me know.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have resent the Virtual Gift Card to your listed email address We are working on a solution for the issues you are currently suffering from on our app Please do keep in mind that this process to fix the issue does take time.If you have additional questions, I am here for you [redacted]

[redacted] As discussed over the phone, we will have a full refund issued to you via corporate checkI will make sure I update you with the tracking number once it is availableIf you would please allow two weeks for that to ship and be delivered.Looking forward to finally coming to a resolution to this issueWe thank you for your continued patience and appreciate you allowing us to resolve this [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear , On behalf of GameStop, we apologize for this poor experience in association with our companyAccording to our records, you had used multiple gift cards to fund your order as well as a credit cardWe should be able to refund you the $to your credit card and send a digital gift card or a physical gift card for the remaining refundDigital is e-mailed to you and takes up to hours to arrive, while physical is mailed to you and can take 7-business daysPlease let me know which option would work best for you, I will gladly set that up, and reply to you letting you know when to expect the refundIf you have additional questions, I am here for you[redacted]

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI am truly sorry for the run around and lack of assistance you've received from our Guest Care and store representativesPlease know that it was never in our intentions to put you in this position, and I cannot apologize enough for the stress and frustration it has caused youI would be more than happy to provide further clarification, and assist you as much as I canIn-Store Pick Up Reservations do not charge or settle on payment methodsIn-Store Pick Up Reservations simply allocate an additional copy of the game to your preferred GameStop store location for you to pick up on release day, without having to wait for the item to be shipped but while having the convenience to secure your pre-order onlineThe only reason that In-Store Pick Up requests for card information is for security purposesI have partnered with our Banking & Cash Management departments to attempt to locate an authorization or charge for $63.59, however they were unable to locate thisDo you by chance have this charge or authorization visible on a bank statement that you would be willing to provide? Any information that can help us help you is highly appreciated, and again I would be more than happy to assist with as much as I canBest Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.I have contacted them on the number provided without any resolution, they are having me wait another days on top of the six months I have already waitedAttached is screen shot with your company name and the phone number you gave me Regards, [redacted] Revdex.comMESSAGE FROM BUSINESS:Complaint ( [redacted] ) needs to be addressed by the third party company that runs the rebate program I have advised the customer of this, but they continue to push back here We have no way to resolve the issue as the rebate was claimed with the third party company.While yes our name was on the rebate website, it is not ran by our company.Phone: [redacted] Monday - Friday 7:AM to 11:PM CST Saturday 8:AM to 11:PM CST Sunday 9:AM to 11:PM CSTThe company is called Prepaid Rewards [redacted]

Dear [redacted] Thank you so much for letting me know that you didn't see any movement on your orderI show it has shipped but I also do not see any movement with the tracking number from 1/3-1/I am unsure why there has been an issue with BOTH ordersI have contacted our warehouse team to ensure the lead order fulfillment associate will process your order for you and ensure there is no mishaps.You have had to go through quite a headache in trying to get your orderTherefore I have issued a refund to your mastercard for the most expensive game on your orderPlease expect a $refund within 7-business daysPlease expect a NEW tracking number within the next few hours.If you have additional questions, I am here for you[redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, the payment was declined by the financial institutionThere was an attempt to collect payment, but the response back was a general decline and no other information was provided by the bankDue to the time of year, unfortunately, our wait times are escalated to prolonged hold timesThis can be very frustrating when you have a pressing issue to resolveIf you would like to attempt to place the order again, we will attempt to process the paymentShould the order get declined by the financial insitution again, you will need to address the issue with them.We should be able to process the order properly for you, as long as the financial institution allows payment to go throughIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because:I have contacted the 3rd party vendor that you are advising me to contact separate times and the only thing they keep telling me is their upper management is looking into it and I filed this rebate on 1/12/with there website stating I should receive my rebate within to weekswe are now in the middle of AprilI would hope that GameStop would ensure that if they are using a 3rd party vendor to do business with they are fulfilling their obligations since gamesstops name is what is being used to advertise the sell of this rebate when purchasing merchandise at your store Regards, [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company This order will be cancelled after the order is not picked up on release day You will not be charged any amount unless you go to the store to purchase the item If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyIt is most unfortunate you have come across this issue, however GameStop will not be able to issue the rebate as this went through a third party companyWe are not responsible for Lost, Stolen, or Denied rebatesThat being said please address your questions and concerns to [redacted] There is a live chat you can connect to and they will be able to help.If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company It is most unfortunate that you have been having a hard time with thisIf you would please respond by rejecting this resolution to let us know which games specifically that are defective, we should be able to assist you properlyIf you have additional questions, I am here for you [redacted] **Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have sent a replacement for this order Please allow business days for this to arrive If you have additional questions, I am here for you [redacted]

Complaint [redacted] I am rejecting this response because: My son, who is years old worked hard since the day he learned that Nintendo Switch was coming on He saved up the money, brought it to me so I can preorder it, which I did on January 14, by march I still hadnt received itI communicated with Gamestop countless time and never had a truthful answer to why this wasI will not accept the apology and I JUST BOUGHT THE NINTENDO SWITCH At [redacted] where I called and they had Just received a shipment of console, where I bought my son oneThanks but no thanks, I believe as a consumer I was tricked, scammed, fooled or whatever you may want to call it If you wish to send the starters kits for all the trouble you cause fine, if not so be it, but I will never recommend or buy with GAMEStOP againCancel my order and you have my address if you think my kid deserve to be compensated then send it Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I received your apology and made another purchase from GameStop.com, only to receive opened USED merchandise as NEWI paid for NEW items and was sent opened USED itemsFool me once shame on you, fool me twice shame on me