Gamestop

Dear [redacted] Once again I apologize for this poor experience in association with our company We are working to fix this known issue that we are having with the reservation part of our App I have sent a Virtual Gift Card to your listed email address as compensation for the inconvenience Please reply if you do not receive your $gift cardIf you have additional questions, I am here for you [redacted]

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry for the frustration this has caused youPlease know it was never in our intentions to cause that or put you in this positionThis order has been cancelled, and the reason that it had been on hold and eventually cancelled was due to insufficient funds on the gift cardIt looks like there were [redacted] orders for $PlayStation Network currency, both with the same exact gift card attached to themThe one that was successfully placed and shipped can be referenced under order #This code was sent to your GmailThe gift card balance initially had $available for use$of it was used to fund order [redacted] , and the remaining $was used to fund a $Nintendo eShop code, along with a VISAThe eShop code can be referenced under Order [redacted] If you haven't received the PlayStation Network code that was successfully placed, please let me know and I'll be more than happy to provide that information to youIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company. I have reviewed this return and show that their was an error with the PayPal system when we attempted to refund your order. We would lik. e to send you a check in order to... refund this order. We need to confirm that this order has not been disputed with PayPal before we issue this check. Can you please confirm no dispute was made?If you have additional questions, I am here for you. [redacted]

Complaint: [redacted] I am rejecting this response because: The situation has not been correctedMy updated contact info is [redacted] and [redacted] I filed the complaint with the Revdex.com with this information so I am able to be contactedThe number and email both workUsed the old number in the survey I sent out because that's the number linked to my gamestop accountPlease call or emailEither is fineThank you Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I put a hold on the item on the GameStop site and went to the store to pick up the item, I did not actually purchase the item online. However I did speak with the GameStop manager, [redacted] in zephyrhills (where I live) in return he spoke with [redacted] the district manager in regards to the issue. She approved the return and I have received my money back. I feel this is something the GameStop were I originally purchased the item (fowler ave, Tampa) could have done, but instead treated me like I was stupid. Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation into your caseIt was discovered that the Steebook case finally arrived on 10/21/with tracking number [redacted] .For the late shipment I would like to offer a refund on your shipping chargesA refund of $will be issued back to your PowerUp Rewards credit cardThis should post to your account within 7-business days If you have additional questions, I am here for you[redacted]

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Our district manager is attempting to reach you They would like to resolve your issue.If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because:The order for which I am submitting the complaint was most certainly not canceledI made two separate orders for two versions of the game Zero Time DilemmaI ordered a copy for the Vita system via Gamesetop.com, which I later canceled since I found a better price elsewhereI was never charged for that order, so it is not the issueI also ordered a copy of the game for the 3DS in a brick and mortar Gamestop location, and THIS is the order for which I am submitting the complaintAt that time, I paid cash in full, and the game was supposed to be sent directly to my house after releaseI never canceled this order, and even now it continues to show up in my Powrewards dashboard under the 'My Orders' sectionThe status given there is 'Not Shipped' I initially tried to resolve this issue at the store levelThey confirmed that the order is not shipped, but repeatedly told me it is out of their control, and they could not process a refund or ship another copy due to limitations of the system My attempts to resolve this with Gamestop customer service have also been unsucessfulThe e-mails I have sent have either been completely ignored or simply given a token response after weeks and weeks of waitingI have attempted to call as well, only to be thwarted by incompetent service reps who insist that they cannot look up the order since I made it in storeSo I have both the store and the Gamestop customer service telling me that it is the other that needs to fix the mistakeI am extremely frustrasted, I have wasted quite a lot of my personal time, and I am fed up with getting the run aroundPlease make arrangements to issue my refund promtply Regards, [redacted]

Revdex.com: District Manager, [redacted] & I spoke for approximately minutes Super nice guy & completely understood my concerns [redacted] offered me the game in return @ NO CHARGE I declined his offer & explained that I am more than happy to pay the $balance I went to the store a few hours later, was welcomed by two employees, & paid for my game I am 120% satisfied & will use Gamestop again! Thank you [redacted] & Gamestop for working things through I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have checked on the status of this refund When a gift card is used in an order and is emptied the card gets deactivated We have shipped a new gift card to you that should arrive very soon as it was shipped on 01/05/16.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have submitted a full refund for this order However, if you would like to purchase older games as New we strongly suggest that you visit a store to view the item before you purchaseThe games that you were sent were new, however these were display cases at one point.If you have additional questions, I am here for you [redacted]

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry to hear about this experience you had when visiting our storeI have personally notified the district leader that oversees the store in question about this experience, and of your request for assistanceYou can expect to receive contact shortly, however I would like to advise that if you have not heard from the district leader within business hours, then to please let me know at your earliest convenience so that I may continue assisting youIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your order and show that you received your replacement statue on Aug Did this statue arrive with no damage?If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company It is most unfortunate that the code hasn’t come through to your email yetLuckily, I was able to locate the exact code that was supposed to be sent to you! Please redeem this code into your Xbox Live account to receive your three extra months! [redacted] Thank you for bringing this to our attentionWe appreciate your patience and thank you for allowing us to resolve this for youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Complaint: [redacted] I will not accept this as my resolution until I see the money back into my accountI understand that it may take some time, but I also want to make sure that your company follows throughI did check on the gift card and this time it was actually used, so hopefully this is going in the right directionIt honestly should have never gotten to this complaint, but I'm glad someone is actually going to bat for me and trying to make it right Regards, [redacted] ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your entire account and do not show that you are due 15,points I have applied all missing points to your account, but will not be able to appease this amount of points.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company It is most unfortunate that you have run across so many issues with the rebateSince this is handle via 3rd party company, you will need to reach out to them for you to properly get the assistance neededPlease visit this website: [redacted] Should this prove to be unhelpful please respond by rejecting this resolution to let me knowThank youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Reason again I reject is cuz I should be able to do order online an not have issuesThis makes me not want to be a customer anymore an to tell others I know not to deal w this company an look elsewhereAgain this is a company issue an not mineIt needs to be fixedEspecially when this is the 2nd time I have filef a complaint againt you in a yr nowU think w a person filing two complaints would help an get things fixedAgain it not my fault when stuff suppose to come out an release date changes an funds get stopped till it is releasedThat is when I started to see issue over a yr ago for something for psthe fan thing When kept gettin pushed backThat when issues startedAgain not my faultIt your faultSo fix the issues on your end an let me be able to do orders onlineIt not right nor fairTo punish a customer for a company issueCustomer is always rightI know use to do retail an was in management.Re Regards, [redacted] ***

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI am truly sorry for the trouble & frustration this has caused youPlease know that it was never in our intentions to put you in this positionI have credited a refund for $to your VISAThis has been processed in separate installments, and I have the reference numbers provided belowI highly recommend contacting your financial institution with these reference numbers to ensure that they receive these funds properly:$Credit: [redacted] $Credit: [redacted] Generally, refunds can take anywhere between 3-business days to process however it's also dependent on your financial institutions policy and procedure for refunds/adjustmentsI would like to advise that if it's been past the provided time frame and you still have not seen the funds post back to your account, then to contact me so that I can assist you further by coordinating with your bank to ensure these funds are receivedIf you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response belowi do not have the order numbers that is part of the issue, and the 2nd issue is there not associated to my rewards membership number and I never got the mfgswag that was given away if you pre-order the items, nor will I get the mfgcoins in marketplace on the them either because the pre-order MUST be connected to a gamestop powrewards in-order to qualify.I was able to stop by the store and they found my orders 100% with zero issue, and now the corplevel for GameStop can't find them, nor connect them to my account or to my rewards power up.You can review the tape logs from the phone call as well, as I have the entire conversation on recordings witch can be used in court if necessaryI have never been provided with the information on who the call taker was either in order to file a report with the courts or the office of professional responsibility on the matter either.You have my E-mail and my phone number and yet the store can find 100% all the info using it and the call taker found the info using it but yet you tell me you can't find anything on itand your call-taker can't place my rewards on it100% NO CALLS AS REQUESTED TO ME FROM THE CORPTEAM EITHER Regards, [redacted]