Gamestop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I found something to purchase at my local store, so I used my gift cards there Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute I prefer to keep this case opened with Revdex.com until I hear back Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Gift Card Numbers:If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry, however at this time we are unable to issue a refund or replacement for this order, as GameStop is not responsible for any lost or stolen productPreviously, we have stepped outside of our return policy and have made multiple exceptions for orders you have placed with us with similar claims by issuing you a refund as a means to resolve these issues for you We ultimately recommend opening up a claim with ***, and filing a fraud claim with your financial institution to dispute the charges for this orderIf your financial institution needs any information regarding this order, GameStop will be more than happy to provide them with any necessary documentationFor any future orders that you may place with GameStop, we recommend visiting your local GameStop store and having a representative place the order for you, and having the product delivered to their location to prevent this from recurringIf you have any additional questions or concerns, please do not hesitate to let me knowBest Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company You can expect the gift card for a new PowerUp account within hours Once you receive the Gift Card take it to a GameStop store to create a New PowerUp account Please reply with the new PowerUp account and I reinstate all lost points.If you have additional questions, I am here for you [redacted]

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our companyAll GameStop retail locations carry "gutted" copy of a new gameThis is so that our retail locations have an accurate representation of the product to our guests on the sales floor"Gutting" these copies involve removing the plastic wrap around the case, removing the contents from the case such as the disc, any booklets or downloadable content vouchers and safely transferring them to a disc sleeveThis sleeve is then stored away in a locked drawer, and is not used in any fashionOnce the case is completely empty, a price sticker is placed on the case, and then placed in the new section for display on the sales floorOnce a store has sold all other copies of that title, and only the 'gutted' copy remainsIf this copy is sold, a store representative will pull the disc sleeve from the drawer and place the contents back in the case and if available, they will reseal the case either with a resealabale bag or labelBecause the 'gutted' copy is never actually used, it is still considered new and sold at the new priceWe understand that not all guests are comfortable with purchasing these copies, and if that is the case, we always have alternative solutions to offer to our guests such as finding a neighboring location that has non-gutted copies, ordering the copy online through the warehouse to either be shipped to your home or preferred store location, or even selling digital copies if availableIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because: When the game is opened, it is no longer factory sealed, therefore it is not newThis is a fact, not an opinionGameStop has the resources to print game info for display, there is no need to gut a copy, and if you do is should be sold as used or at best used but opened at a slight discountThis policy is bad for your customers and bad for your companyNot only that, it leaves room for your stores to sell used games as new, and that’s happening if you believe it or notIt’s unethical and leaves room for fraudI will never accept this and will continue to fight until GameStop does the right thingNew=FACTORY SEALEDPeriod! Can I reseal your milk with a sticker and you feel okay with it? No, and you know I’m rightThis isn’t for me, this is for the gaming collecting community as a whole, we deserve it Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, the gift card replacement has a working balance of $The email you received should include the full card number and the pinYou should be able to use your gift card at any local GameStop store or online at www.GameStop.comIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear that this issue has been ongoing for you and still have yet to receive assistanceI'll be more than happy to get this resolved for youIf you do not mind, would you be willing to forward those proof of purchases over to [redacted] Once I have those proof of purchases, I will gladly work on processing a refund for youIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

RevDex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed this order and show that this order was cancelled due to a payment issue We are unable to reinstate this order or match the price due to the issue.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.All orders go through an Order Verification process to be reviewed, and then approvedOnce the order is approved, it will begin to process and then the code is sent to your e-mailThis process can take a total of Hours, and which is why the code was not sent immediatelyUpon reviewing this order further, I was able to show that the order has been cancelled, due to our system having difficulties processing the remaining balance owed on your American ExpressOur records show that there was a direct decline from the financial institutionNo settlements have been made on either payment methods, however I do show an authorization was made on the American Express for $Depending on your financial institution, this can take anywhere between 3-business days to fall offYour trade card still has a full balance of $If you are interested in replacing your order, we recommend contacting your financial institution further to determine exactly why they rejected this transaction so that there are no difficulties in the futureIf you have any additional questions or concerns, please feel free to let me knowBest Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below I requested to be contacted by corporate I have been told that a check is in the mail for months now, and it was promised to me that the check would be overnighted and RECEIVED by the 17th during the last correspondence Regards, [redacted]

Dear [redacted] The refund was added up to include the full price of what was paid for the specific digital codeThe amount in question would be the shipping charges for the physical copy of Birthright that was shipped to youUsually shipping is non refundable however I have manually added the remaining $to the gift card that was sent to you.Please feel free to use this gift card at your leisure either online or inside a local GameStop store!Thank you If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our companyAll of our GameStop locations are required to represent the games they have in stock by having a case of the game out on the sales floorFirst, the new copy of the game (disc/cartridge) and any sensitive materials (downloadable content) is taken out of the box and put safely away, then the case of the game is put on shelves in order to have proper representationNew copies of games will always have at least one “gutted” copy on the sales floor and pre-owned games will usually have two copiesOur new games are still new even though we have to open one copy to represent it on the sales floorThis policy was put in place to best represent what is in stock at that locationWe apologize for any confusion this policy may have created for you, but rest assured your new game is in fact a new copy.Should one of our guests ask for a sealed copy, we do what is in our power to obtain a sealed copy if possibleManufacturers are aware of our sales and marketing techniques and they provide cover art cases for items that need to be presented on our shelves without being openedWhile we completely understand your frustration with the situation we always try to offer our customers an option outside of taking the display copy from the shelvesLuckily most cities have more than one GameStop location or we can have a sealed copy sent to your home from our warehouse.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you[redacted] ***Revdex.com Liaison| GameStop | Service Matters

RevDex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to me. Thank you for addressing this matter promptly. Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Account Number:Account Email Address:If you have additional questions, I am here for you [redacted] [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with the District Manager and he is working to have this game available for you.If you have additional questions, I am here for you [redacted]