Gamestop

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortly. If you have additional questions, I am here for... you. [redacted] *|RevDex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my disputeI have been told that I am able to trade games again but I feel like I should be sent a gift card or something for all of my trouble and the fact that two different stores made me feel like a criminal as well as traded my personal information from store to storeI am contacting a lawyer about if that is even legalPlease issue me a gift card to my address and I will consider this matter closed Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction of the Purchase:Location of store where purchasedAny information you can provide will help us resolve this issue.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortly.If you have additional questions, I am here for... you. [redacted]

Revdex.com:Yes, please send me the virtual gift card balance of $with the associated e-mail registered for this complaint I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. As of 12/6/16, a refund was processed on our end to your Visa card ending 6445. The refund should now be showing on your account. If it has yet to post and shows still pending, please refer to your financial institution for the time frame of which they will post. If you have additional questions, I am here for you. [redacted] *|RevDex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company. This order was placed for in store pick up, you would need to contact the store to cancel this order. You will not be charged for this order unless you visit the store on release... day to pick up the game.If you have additional questions, I am here for you. [redacted]

Hello [redacted] We have no record of a change to your PowerUp Rewards accountPlease provide the "screen shot" example and we will be happy to look into this matterIf you have additional questions, I am here for you

Dear [redacted] I checked our account and I didn’t see that the Email was updatedIf you would please check your account once more and update the account email to prevent someone from accessing the account I would greatly appreciate itThe points have now been added back to the account in the meantimeHowever, should this occur once more we may not be able to refund those pointsIf you would please update the email on your account this would help tremendouslyIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

obviously not because everytime I have done so big or small it happensit is wrong an it making me very madwhy I have now for the 2nd time filed a complaint within the past yr or so for the same thingespecially for the items I wanted to getthat there not coming out yet I know with doing it online that money wont be taken out till it gets closer to the release datebut like I said regardless of thatdoes it everytime I do it onlineneeds to be really looked into Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyYour first initial gift card was stolen and therefore had no balance when you checked on the cardGameStop is not liable for lost or stolen cards in any caseA decision was made to provide you with a replacement as a courtesy to youI was able to check your gift card and saw that the funds loaded after you checked on the balanceFor this I am unsure as to the reason why the gift card loaded AFTER you received your emailThe funds were on the gift card at the time of my last correspondence but are no longer present as I have taken them off in order to refund your wifeA refund should post to the account within 7-business days in accordance with your financial institutionWe thank you for your patience and appreciate you allowing us to resolve this issue for you.If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] After an extensive investigation, we regret to inform you that at no time was there an in-store reservation made for Zero Time Dilemma on the 3DS with your information attachedI did however find the reservation you made for the Vita version on 7/14/in-store with the $deposit but this was canceled on 2/26/and cash back was givenI went a bit further to help as much as I could and looked at every reservation that was made with the specific item i.dnumber for the district in that area and your information did not match any of the names thereAs well, I looked into every archived order that would have had your email, phone, and previous phone numberWe do sincerely apologize for the confusion and hassle you have gone through Rest assured you are not missing any funds from an uncollected reservationAs for the error on the GameStop application, this is a known issue that we are actively trying to correctIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because:I need to supply this corrected address for shipping: [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have emailed [redacted] the information to the email provided Regards, [redacted] ***

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your order and have found that this order was placed for two different Harry Potter Games Your should have received one copy of Harry Potter and the Half blood Prince and one copy of Harry Potter and the Deathly Hallows part Can you please list the actual movies that were received for this order If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Hello, I rejected this because I was promised the gift card several times and in not received in VIRTUALLYI have emails stating the VIRTUALLY card is being sent but for some reason it's not being sentI just want to move on, but again I did not receive the refund and I need it actually sent to my email Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, pending the refund of the $and an eta on Injustice being shipped Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:1) It has been over hours since the supposed new order was placed, and I still have no code.2) There is no record on my online account that the order was ever placed Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.I would, however, like to continue discussion with this businessPlease forward my below response to themThank you Please enter your reason(s) for rejecting the business response below Hello [redacted] Thank you for your response; I appreciate your timely response.I have been a loyal customer ever since your local stores were called Software EtcI have purchased MANY MANY games and video game systems as well as other toys through your storesThe idea that I cannot use my very own credit card or banking institutions to pay for products on your website is absolutely insultingThe only solution I can accept is you removing the hold on my accountThe representative yesterday was not able to go into detail on why there is a hold on my accountThe only thing I can assume is that since I tried placing an order using public wifi network, at my hotel while on vacation, my account was flagged as associated with some other person's delinquent accountRegarding your option #4, "You undispute the previous purchase dispute with GameStop." Is this implying that if I remove said dispute that I would have access to ordering online again? Because I have NEVER filed a purchase dispute on a previous purchaseThis is incorrect informationI have checked all my financial institutionsThere is NO dispute Regards, [redacted]

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our companyUnfortunately at this time we do not have any backup coupon codes for this offer, however I would be more than happy to offer an alternative solution so you can still take advantage of this offerI have processed a GameStop digital gift card valued at $to be sent to your current e-mail address of: [redacted] This digital gift card can be referenced under order [redacted] You should expect to see this arrive within the next couple of hours, however digital items can take up to a maximum of Hours to arriveThis gift card can be redeemed either in-store or online, and can be put towards a POP! figure as wellIf it has been past the provided time frame and you still have not seen the digital gift card come through, please let me know at your earliest convenience so that I can assist you further.If you have any additional questions or concerns, do not hesitate to let me know- I am here for you.Best Regards, [redacted] ** [redacted] **|Revdex.com Liaison|GameStop|ServiceMatters