Gamestop

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute. thanks for reaching back. I am unfortunately having some trouble locating the card. I had written an email to your online customer service which should have it and it should corroborate the pain at my end, here is the reference number to that email : other [# [redacted] ]Would it be possible to use this ? Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyWe understand this is not your error and we apologize for the inconvenience and frustration this has caused you, it wasn't our intention to make you feel that way, however, we unfortunately had to wait until we receive more product from the manufacturerUpon checking on your order we were able to see that the inventory became available and has now shipped and is on its way to youFor the amount of frustration you have been under pertaining to this issue, it was decided to discount your order an additional $on top of the shipping charges that you were already compensated Please expect a $refund to post to your PayPal account within 7-business days in accordance with your financial institutionIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI am sure you will abide by the agreement made here and appreciate your being helpfulI will repurchase the item as I have your email stating you have already issued the refund and it is in the process of being credited to my account Regards, Jeannette Ford

Complaint: [redacted] I am rejecting this response because:I had a previous complaint that the Revdex.com handled- complaint [redacted] I was supposed to have a refund back in my bank account but have not received the refund yet and its been almost a weekMy bank does not show anything pending eitherI would like my moneyThis is getting ridiculous dealing with gamestop! Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.The promotion you're inquiring about is "Get up to an extra 30% credit when you trade toward FIFA 18, Forza Motorsport 7, Marvel VSCapcom Infinite, Metroid: Samus Returns, Middle-Earth: Shadow of War, NBA 2K18, NHL 18, Pokken Tournament DX"Only PowerUp Rewards PRO Members qualified for the 30% Extra, while Basic and non PowerUp Rewards PRO Members received 20%This was stated just above the fine print of the promotionUpon referencing your trade transaction, I was able to show that neither a PowerUp Rewards Pro or Basic account was applied to the transactionThis is why the 30% was not credited to the transaction and why 20% was received insteadWhile I understand that the representative assisting you was not able to detect this error and provide further explanation, we are unable to fulfill the desired settlement of a corporate check because this is not an expense owed, however because of the inconvenience I would be more than happy to offer a $GameStop Gift Certificate if you would likePlease let me know if this is something you would be interested in and I will gladly get it arrangedIf you have any additional questions or concerns, please do not hesitate to let me knowBest Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I show received an email from my District Manager and they state that were able to assist you with this issueIf you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was determined that the entire order was returned to senderFor this a refund was issued for the total amount as of today, 1/3/If you would please allow 7- business days for the refund to post in accordance with your financial institutionWe apologize for the delayed responseDue to the holiday season, we are experiencing a higher than amount of traffic for our call centers and our email queuesWe thank you for allowing us to resolve this issue for you and appreciate your patienceIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyThank you for providing the gift card number, that was very helpfulI couldn't locate any pending orders or transactions but I did see two holds on the gift card for ten dollars eachI have now cleared those off and your card will be good to go from here!We appreciate your patience and thank you for allowing us to resolve this issue for youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.While I received an initial response to my complaint, my response to the follwas never answered, nor does it look like my problem was resolvedI know these things take time, but unfortunately I have to respond to the Revdex.com in days or the conflict will be closed when it in fact lacks resolution Regards, [redacted] ***

Dear [redacted] , On behalf of GameStop, we apologize for this poor experience in association with our company Please provide the following information: Transaction Date:Transaction Information:Store Location: If you have additional questions, I am here for you [redacted] * [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company It is most unfortunate that you have been experiencing so many issues trying to get a resolution to this issueI have issued a refund for both games and the shipping for those two which actually comes to a total $You might see them as two different credits to your paypal account as I had to adjust those refunds separatelyIf you would please allow 7-business days for that refund to post in accordance with your financial institutionIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that a replacement order for this item was already created The item does not release until later this month, but the order will be processed Your order number is [redacted] .If you have additional questions, I am here for you [redacted]

I can't place a order in store because this are online only retro games for the sega saturn, nintendo and dreamcast, so you don't carry them in your storeDon't you know that as a game stop employee if you truly looked at my account you will see that none of these are in store itemsDon't you think I know that I can go in a store and order? That kills the purpose of ordering online if I have to waste my time and go into a storeAlso, you don't carry ANY of these items for the dreamcast or sega saturn in your stores for orderI am about done with gamestop for life, and I am telling people I know never to order from this sorry company that can't even correct a simple problem considering I have been a gamestop customer for YEARSI am doneI will go to Best Buy and Amazon where they treat people with respect and fix issuesI serious hope this company goes completely out of business in the not too distant futureBest, Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11735569, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, Miguel Torez

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to verify that the address it is being sent to is [redacted] ***The other thing is that also in the call he had promised to replace the game last of us remastered for psI would like to confirm that is also being sent Regards, [redacted]

Dear [redacted] As previously stated, the point refund was already issued, however, due to account inactivity the points expired againIn November of it was explained that the points balance was already issued back to youThe total points that you earned was only the 23,and we will not be refunding you more than what you had earnedThis was never promised to you and we apologize for any confusionIn order to keep your points from expiring please continue to sign into your PowerUp Rewards account and use your account in store or online for purchases to keep the account activeDoing so will prevent your account from expiring again If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted] I'm truly sorry for the delay on this gift card being sent to you- I am unsure as to why it took so long, however I am under the impression that it may be due to higher volume of orders being placed in our system for the holiday seasonUpon checking the order this morning, I'm able to show that the gift card was finally able to ship on 12/Have you received this gift card? If not, please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *[redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted] I'm truly sorry that this issue is still ongoingIt appears that there's a disconnect between our ordering system and [redacted] and so with that in mind I have discounted the order total down to $I have requested a void on any holds or authorizations on your PayPal account, since we will not require any funds for this orderGoing forward, you can expect to see this arrive shortly, but no later than Tuesday, 12/26/2017.If you have any additional question or concerns for me, please do no hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to mePlease make it a check out to [redacted] and mail it to the address of [redacted] *** Regards, [redacted]

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for our failure to deliver your game to you, and for the lack of assistance you've received from usAfter reviewing the order, I was able to see a request for replacement on The Legend of Zelda: Ocarina of Time for Nintendo 3DSI have processed a replacement on this order under order # [redacted] Overnight delivery has been provided, and you can expect to see this arrive no later than Friday, 1/12/Tracking information will be sent to your e-mail once [redacted] picks the item up from our facilityI would like to advise that if it's been past the provided time frame and you still have not seen the package delivered, then to please let me know at your earliest convenience so that I may continue assisting you.If you have any other additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have processed a refund for this order Please allow to business days for this to reflect in your account.If you have additional questions, I am here for you*** [redacted]