Gamestop

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, this issue was corrected on 2/10/by refunding the total order back to your visa and debiting the gift cards that were usedIf you would please allow 7-business days for the $refund to post in accordance with your financial institutionWe thank you for bringing this ti our attentionIf you have additional questions, I am here for you [redacted] **Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have viewed this order and show that you were redunded for this order on Dec8, 2015.If you have additional questions, I am here for you [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my disputeA call from a manager does nothingPlease confirm in writing that you will have our copy of Fire emblem that we paid for in full on FridayI was told that this was a corporate mistake so I'm looking to corporate for a resolutionPlease stop passing a long term customer offI have also filed a complaint with the SC attorney General since I was advised this falls under SC law Please enter your reason(s) for rejecting the business response below Regards, [redacted] **

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, there seems to be a shipping error with that one item on your orderI am currently working with the appropriate teams to get the item canceled on your behalfAs I am investigating, the date is 12/26/and currently majority of our corporate office is closedThe investigation will be reopened 12/27/and we will be sure to refund you for the price of the WiiUIf you would please head to your local GameStop store they will be able to assist with returning the games you were sent and make sure the refund is issuedShould you encounter any issues, please advise the store to call their store dedicated line with your order number in handIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company In order for us to refund this order sooner you will need to go to a GameStop store I can have the funds transferred to a gift card in store so that you can receive your refund quicker When you arrive in the store please have them call the dedicated hotline for stores, they can ask for me.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoke with the Loss Prevention as well as the Order Verification team on this matter Your information was cleared from the system and you should be able to place orders as usual again.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meMy nearest store is in Harlan KY Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, you order would not process due to an unforeseen error with the ordering programI am unsure as to the reason why the payment wouldn't process and cant apologize enough for how this hassle has frustrated youRest assured that we never settles on any funds for this order as it was unable to completeYou might have seen a pending charge stuck on the trade cardThis sometimes makes it appear to be usedWe sincerely apologize for this confusing errorWe have added an extra $trade credit to the card for the amount of time and hassle you have experienced and would like to thank you for bringing this to our attention If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I show that this order was cancelled due a Hard Decline received when trying to process your order We are unable to reinstate a cancelled order You are welcome to place a new order for this game and we will provide preorder bonus codes once the order is complete.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me However, I will never again take my business to a GameStop againIf it was not for the Revdex.com I would have never received my moneyThe fact I had to email so many times and that GameStop does not have a number to call for more help is ridiculousGameStop needs better customer service Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I am not sure if you're not reading my messages, but this will be my second or third time sending you this message/information that I have written listed below again, which not only includes the order number, the issues, and the dates, but a detailed explanation of the who, what, when and where belowThere are several issues that needs to be addressed belowThank you.Hello,The order number for the item that I didn't get is [redacted] Fallout Vault Dweller's Surv , Fallout Season Pass , Fallout Pip-Boy Edition11/4/2015$216.08Fallout Vault Dweller's Surv , Fallout Season Pass , Fallout Pip-Boy EditionAlso, the receipt number for the store that was rude and couldn't locate the box for the game I brought among other things is in [redacted] Is there anyway you can find the original box for the sword art online vita game I brought and replace the item listed above that I never got? Please let me know if anymore information is needed from the receipt.Best,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] Also, thank you for the swift reply I apologize that it took going this route to get things done, I never want to be the complaining customer as I am also in customer service and I know how horrid experiences like this can be I am also willing to return the used copy of the game that was sent if you should like, either by mail or to our local GameStop store Again, thank you so much And I hope your day is great!

Complaint: [redacted] I am rejecting this response because there is still a zero balance on the gift card Per the request of Gamestop here is the gift card number for you to check on the status: [redacted] Regards, [redacted]

Complaint [redacted] I am rejecting this response because:I have had only one billing address for years and every single business that accepts either debit or credit card have accepted my billing addressWhen I originally started the order, I had done this online myself, and Gamestop did tag my card with a minor transaction in order to validate it"If we receive this rejection, then the order is usually cancelled unless information on the billing for the order and card is updated accordinglyAgain, we apologize for any confusion, however if this is the case we suggest reaching out to your bank to clarify what they have listed as your billing and mailing address." How on Earth is Gamestop able to update anything if they do not contact the customer if there's a problem? Is Gamestop the only company in the country that simply gives up and not contact their customer base if there is an issue? I heard the excuse about contacting my financial institute on the several phone calls I had, but whatam I to tell them? That they have my correct address listed correctly? Attached are screenshots of the two billing addresses on the two separate cardsPlease advise me on how that can be incorrect at my financial institution if that is what my financial institution has? The last order, which I'm still not convinced will go through, finally had to use the shipping address as the billing address and ruin my girlfriend's surprise as she had to pay for it with her card, and I having to pay her back for itThat is ridiculous I have to go through thatFurther proof I believe it is either their system, or something shady going on behind the scenes is the fact I had to process my online order more than once due to an error I had received on their online site to order, but it appeared on my paypal accountWhen I called them, they stated the order did not in fact go through, even though they found the orderThis prompted them to place the order on their end in the first place, using the same information I did, with the same exact billing address which I showed in the earlier screen capturesBefore Gamestop starts waving their finger at the financial institution, they should probably check their system and how they check and verify information Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.He didn't answer my question how can be cancelled and the other good until October 2015? I was guaranteed my power up card was good until October if they made a mistake and I was misinformed that's not my problemAlso he didn't answer about my points I want my points back he totally avoided that aspect of my question Regards, [redacted] ***

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded you for the two orders that were placed and received defective codes You will be sent new gift cards if this order was placed with GameStop gift cards.If you have additional questions, I am here for you [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Employee You Spoke with:Transaction Information:If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded these items down to the price that you state was the correct price For any future purchase issues, please make sure to have screen shots available.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I show that you were able to speak with an agent over the phone for this issue You were sent a Physical Gift on 12/10/for the full refund of this order this should arrive within business days.Please accept the following $promotional code for a future purchase on GameStop.com: [redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, this order was placed after 2pm on the 21st resulting in the order information to be sent to the fulfillment center on Thursday the 22ndWe ask that you allow one to two business days for processing in order to give us time to fulfill your order during the busy holiday rushThe order processed and shipped on 12/23/and was handed to the carrier UPS same dayUPS does not make deliveries between 12/24-12/in observance of the holidaysThe shipping delay would be due to UPS closing so they may have an opportunity to spend time with their familiesAt this time we will not be able to refund shipping as the product processed and shipped in accordance with our shipping guidelines.We appreciate your patience during this stressful timeIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters