Gamestop

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and find that this resolution is satisfactory to me to a pointAfter dealing with the two broken PSconsoles I have decided to get a Xbox OneIs that deal still okay? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: the package was scoured through and no code existedI've had to go through the Revdex.com and now my credit card to dispute the chargesHow difficult is it for you to provide a stinking code for this product? Stop pointing fingers, accept responsibility for your wares, and provide me with what I purchasedThis has gone on long enough Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyIt appears that your attempts at any digital content orders on 2/25/would not complete at all, for this we do apologize as we were experiencing technical difficulties that dayI researched this further for you and accessed a program that speaks directly with your financial institution and see that we never authorized for a full amount on that dayThis will need to be addressed by your financial institution as we never settled or authorized for any funds.Sine there is no official order that was created, I unfortunately do not have access to the gift card numberI was hoping to look into the card to see if it was stuck in our "balance check" portion of online ordersWould you please reply with the gift card number (usually starts like [redacted] ) but do not include the pin numberIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for my delay in response to this- thank you for your patienceUnfortunately the order was too far long in the shipping process for me to modify the shipping method, however I would be more than happy to provide a refund for the $6, along with an additional balance for the inconveniences we have caused youThis would be in the form of a GameStop digital or physical gift card, and would be valued at $Digital is e-mailed to you, while physical is sent to your preferred address.Please let me know which option works best for you and I will be more than happy to get this arranged for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Complaint [redacted] I am rejecting this response because:I at least want you to delete the GameStop.com accountThat is what I have been referencing this whole timeWhen I log in on the GameStop.com website, I don't want the account log in to be successfulI understand the PowerUp Rewards portion of the account was terminated, but I want the actual GameStop.com account deleted because that has personal information about me such as name, email address, phone number, and credit card informationThe reason I'm pressing the issue is because this an issue of privacy and securityI will not allow GameStop to leave the account open because I as a consumer feel uncomfortable that personal information about myself would be laying around in a dormant account, which would lead to the potential of the account being hacked and my information being stolenI strongly request that GameStop Incclose the actual [redacted] account where the entire account where you log in to the GameStop website, not the power up rewards portion be deletedThis case will not be closed until only the directives I have disclosed in this messageI hope that we can gain each others cooperation in moving forward with this case Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have contacted both the store and our IT department about this issue The order was closed on the store end which means the order is only showing on your accountThis order cannot and will not charge the card the order was placed with We are unable to remove an order from your order history, but it will fall off your view within months.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company. We have taken your complaint into consideration and sent it to our Management Team.If you have additional questions, I am here for you. [redacted] ... [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, it appears as though there was a payment failure on the order and this was the reason the order did not process in timeWhen we have a payment failure on an order, rest assured we will always notify you via email of this event to be correctedWe apologize that your email did not get to you and are unsure as to the reason why it did notIt is most unfortunate that you experienced a high wait time as we had an increase in our hold times The replacement gift card was processed by myself when requested on 3/6/by the agent you spoke with and I had sent it to the same email address you includedMost of the time GameStop is not liable for lost or stolen cards but luckily I was able to find the original gift card and transfer those funds to the order I emailed out to you Here is the order number for the gift card replacement [redacted] and it was sent to email: [redacted] We show that the gift card was able to be used for the downloadable content that you initially were attempting to purchase on 3/7/That great news! We are so happy to see you were able to get the codeIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyAfter researching this further I believe I was able to determine what the issue wasI found the orders and saw that the same card was used on of them, causing the one you're inquiring about to have an insufficient funds error, but I know you had mentioned that you had *[redacted] GameStop gift cards to use.This is what I was able to narrow down: $Google Play ***, GameStop Order # [redacted] funded with GameStop Gift Card # [redacted] for the full amount of $25.00; Code shipped$Google Play ***, GameStop Order # [redacted] , funded with GameStop Gift Card [redacted] for the full amount of $10.00; Code shipped, Gift Card now has a remaining balance of $15.00$Google Play ***, GameStop Order [redacted] , funded with GameStop Gift Card [redacted] for the full amount of $10.00; Code shipped, Gift Card now has a remaining balance of $5.00$Google Play ***, GameStop Order # [redacted] funded with GameStop Gift Card [redacted] Unable to fulfill due to insufficient funds, GameStop Gift Card only has a balance of $Do you by chance have the 3rd GameStop Gift Card you intended to use to fund the last order? If so, I'd be more than happy to add that to this pending order so we can get the code sent out to you ASAPI look forward to hearing back from you!Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have issued a refund for this order Please allow to business days for this to reflect in your account.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***They refunded my money and replaced the missing pieces today so I am happy with your help and their response!Sorry I needed your help to get this fixed, but they were very nice once I got to speak to right person in charge.I am total happy now, and will give them my business once againThanks for your help Revdex.com

Good morning, JimOn behalf of GameStop, we apologize for this poor experience in association of our company.I have personally notified the district leader that oversees the store in question about your recent experience, and of your request for additional assistance. You can expect to be contacted... by them shortly, however I would like to advise that if it's been past 3 business days and you still have not been contacted, then to please let me know at your earliest convenience so that I may assist you further. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|RevDex.com Liaison|GameStop|ServiceMatters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We refunded this item on 11/23/ Please note this may take to business days to reflect on your account.If you have additional questions, I am here for you [redacted] * [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company. I have found the 3 gift cards for these cancelled orders. Which Email would you like these cards sent to? One of these gift cards was sent to your [redacted] *** [redacted] . Did you receive either of these cards?If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Your complaint has been forwarded to the District Leader of this store You will be contacted by them shortly.If you have additional questions, I am here for you [redacted] *** [redacted]

Complaint: [redacted] I am rejecting this response because:On January 4th, 2018, I received a message from a GameStop customer service associate, [redacted] *** in response to a complaint that I submitted on January 2ndThe GameStop-provided resolution to this complaint included the offering of different partial refunds: one for the amount of $15.96, and one for the amount of $I was told to watch for these to post to my relevant account, and to contact GameStop again if the transactions did not appear within business daysThe refund for $posted on January 5th, but the refund for $never appeared in my accountAs today is the 11th business day since my last communication with the aforementioned GameStop representative (Monday, January 15th was a holiday), I would like to kindly request that the refund of $be re-issued Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, we attempted to collect funds for the order in question, however, your financial institution denied our requestWe would not be able to provide full details for this order as the information is under a different guests nameIf you would please reach out to us at our corporate office we may be able to look further into this with you.We may be reached at [redacted] from Monday- Friday am until pm.Please dial to speak with the front deskRequest to be transferred to the corporate guest care department and we may be able to better assist you If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***I'm truly sorry to hear about thisAt this time I'm unable to provide all DLC for Call of Duty Black Ops & 2, because this was not included in the purchase of this game, however I'd be more than happy to provide you a GameStop $Digital Gift Certificate for the inconvenience and frustration this has caused you.This has been processed under Order [redacted] and you can expect to see this arrive within hoursI would like to advise that if it's been past the provided time frame and you still have not seen this arrive in your inbox, then to please let me know at your earliest convenience so that I may continue assisting.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because: Fine consider it closed and just ignore that you removed on a gift card that you emailed to meWill still continue not to use GameStop for future purchases after this whole instantDid finally receive my refund after all this time but did not receive my desired outcome Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Filed a previous Revdex.com complaint which you rectified but I received an order confirmationStill have not received my electric g8ft card Your GameStop.com Order Confirmation - [redacted] It has been days and I need this before ChristmasI was told to contact back but not given a way to Regards, [redacted] ***