Gamestop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

I tried playing an order but it keeps going the same thing no matter what card I useThanks!Cheers,Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I have attached the information that UPS has provided us The official response from UPS is as follows:According to our records parcel was delivered on 10/09/at 1:P.M., and left at RESIDENTIALThe shipment was signed for by ABRAMSOur records indicate that the person who signed for this shipment has signed for other deliveries at this address.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was determined that your replacement order would not processI am unsure as to the reason behind this however, a refund created for you as of 1/16/which you should expect to post in accordance with your financial institution within 7-business daysWe thank you for your patience and appreciate you allowing us to resolve this issue for youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our companyUnfortunately the free items that were cancelled were unable to be fulfilled due to the desired products running out of stockBecause of this, I am unable to issue a replacement for the cancelled items, however I would be happy to offer a one-time courtesy to you and provide a refund for the $that was collected off your [redacted] Depending on your financial institution, it can take them anywhere between 3-business days to process the refundI would like to advise that if it's been past the provided time frame and you still have not seen the refund post, please do not hesitate to contact us so that we can assist you further.If you have any additional questions or concerns for me, please do not hesitate to let me know.Best Regards, [redacted] ** [redacted] **|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Dear ***As advertised on the front door poster and online at the time of reservation, it was stated that the Master Edition would be an online pre-order onlyWe apologize for the misunderstanding, however at this time we are unable to place any orders for this item as we have already met the limits of the stock we will be provided from the manufacturerIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] The amount of lying that I was subjected to by Gamestop, and time spent on the phone with them would warrant that they compensate me appropriatelyThe fact that a supervisor fraudulently told me that an order I placed was never placed is beyond my scope of comprehensionThe fact that the same supervisor walked me through reordering the game is plain fraudThe fact is that the pre-game codes never worked, and part of the cost of both games were the pre-game codes that didn't work also proves the sale of materials that are not usableYou should all feel ashamed of yourselfThe poor business practice will ultimately haunt gamestop in the end, and I do know thatI am surprised that you as supervisors do not see the irony in your fraud and poor business practices

Complaint [redacted] I am rejecting this response because: if it was not advertised on the page then how do I now about it? I know what I read and seen this is your companies mistake and you need to own up to itThe person I talked to on the phone looked at the coupon and even said I should be able to see it on the app which I don't it's not there and she didn't even want to give me the full 25,points I had to put up a fight for thatIs this how your company seriously does business? Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I received a letter from [redacted] which I cut and paste that you are denying the refund and it is being charged backThis is the copy and they make it impossible for o contact anyone for help in the same way the Gamestop doesI tried and got auto reply emails that say the maibox is monitored Hello [redacted] We received the claim(s) you filed on December 27, 2017.We have reviewed this transaction(s) and are denying your claim(s)This decision was made because we have found no evidence that the item was returned to the Merchant.If you'd like a copy of the documentation we used in the investigation of your claim, send a letter to: [redacted] ***Attn: Billing Error Dispute Documentation Request [redacted] ***We're sorry for any problems you may have experienced with the transaction(s).Because the investigation into your recent claim has been closed you are responsible for the purchase amount, including any interest chargesWe will be updating your [redacted] Credit account to show thisIf a credit was received for the involved transaction please contact [redacted] Credit to inquire about any related fees or interest charges.Transaction information: [redacted] ***Thanks, [redacted] Hello [redacted] We received the claim(s) you filed on December 27, 2017.We have reviewed this transaction(s) and are denying your claim(s)This decision was made because we have found no evidence that the item was returned to the Merchant.If you'd like a copy of the documentation we used in the investigation of your claim, send a letter to: [redacted] ***Attn: Billing Error Dispute Documentation Request [redacted] ***We're sorry for any problems you may have experienced with the transaction(s).Because the investigation into your recent claim has been closed you are responsible for the purchase amount, including any interest chargesWe will be updating your [redacted] Credit account to show thisIf a credit was received for the involved transaction please contact [redacted] Credit to inquire about any related fees or interest charges.Transaction information: [redacted] Transaction Date: December 18, Thanks, [redacted]

Complaint: [redacted] I am rejecting this response because:I have saved the money ($Dollars) from my chores just to buy the online game cards from Game Stop and I think they should take the responsibility of refunding my money back I already Emailed STEAM regarding the issue and they are not accepting responsibilityIf I can not solve this in this level, I will pursue other avenuesthis is very unfair for me! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.In response to GameStop whether or not I have received the magazines yet, no I have not.I have still only received the initial as mentioned in my last messageIf there were indeed total packages sent to me, I have only received one.The package I received contained the following magazine issues:Issue (May 2015)Issue (September 2015)Issue (November 2015)I received these in the mail in package Tuesday February 16, By your claims, I should have received an additional packages containing an additional total between the two of them more magazinesI have not received theseIt seems strange to me that I would receive package and now nothing further now days later.I ask again for further verification of these packages with their USPS tracking numbers etc to prove they were in fact sent to me Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company I have looked into your case and reviewed the issueSince the order never arrived, I am considering it lost in transit and processed a full refund on 10/26/Two refunds in the amounts of $(cost of the game) and $(cost for shipping) should post to your credit card account within 7-business daysShould you require any further assistance please reach out to our Guest Care Services line Monday through Saturday, 8am cst to pm cstSundays from 8am cst to 8pm cstThat phone number will be [redacted] If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because:My purchase was made at GamestopMy payment was made to GamestopThe company advertising the sale and rebate was GamestopIt is absurd to now say Gamestop is not responsible for assuring rebates are paid in accordance with their advertising and deflect the responsibility to a "third party." Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute. Gamestop falsely advertised products they didn't have when I spoke with someone earlier in the day and was told it was being shipped. This is unacceptable and they want me to use their terrible online store which caused the issue in the first place. This is not any kind of appeasement that I have to go through the terrible system yet again that caused multiple issues. I do not accept this response. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.As I have stated I don't want the product anymore I want my refund of $90.91, I can not trust the company to even send the product if a replacement had been sent as you (GameStop) claim then why was I never notified of it prior to this complaintAnd I state again I do NOT want the game, I want my REFUND of $ Regards, [redacted] ***

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company We would like to refund the missing points to this account and give you a new account that you can create with new information Please reply if you would like to receive a gift card to pay for a new account and your points will be added to this new account.If you have additional questions, I am here for you [redacted]

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it does appear that you are about $31.20 short from your in store transaction and your online order. I thank you for bringing this to my attention. Allow me to provide... an explanation to help clear up any frustrations this ordeal may have caused you. The associate who processed your return had done so in a slightly different manner than what is normally done. It looks as though the associate returned two of the strategy guides but not the Downloadable game OR the warranty you had purchased resulting in a shortage of about $10. The remainder would be due to the handling charge that were applied to the order. Normally, DLC and Shipping and Handling charges are nonrefundable, however I would very much like to clear this up for you. I have created an order for the missing $31.20 to be emailed via digital gift card to you as soon as possible. These usually take anywhere from 1-6 hours to process and arrive in your inbox. If you do not see this in your inbox within the first 2 business days please let me know by rejecting this resolution. I thank you for bringing this to my attention and appreciate your continued patience as we try to correct this for you. If you have additional questions, I am here for you. [redacted] *|RevDex.com Liaison|GameStop|ServiceMatters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.Unfortunately, the option to cancel an order changes when the order starts to processShould you desire to get a refund, the quickest option we have for you would be to invite you to go to the closest GameStop location at your eariliest convenienceThey will be able to return the merhcandise and issue a refund to the original form of paymentFor your shipping charges, I have issued a $refund to the paypal account as of 12/7/Please allow 7-business days for that to post to your financial institutionShould you encounter any issues at the store, please inform them that they can reach out to their Store Dedicated Hotline for assictanceIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters