Gamestop

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for the frustration and disappointment we have caused youRecords show that a survey had been submitted to the district leader that oversees the store in question, and that the district leader had attempted to contact you to discuss this experience furtherHave you received any contact or voicemails from the district leader regarding this? At your earliest convenience, please let me know so that I may continue assisting youI greatly look forward to your response.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company In order for our accounting team to investigate this issue we will need you to please provide the following information:Transaction Date:Amount Disputed:Last Digits of Card:If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They were able to find my Licenses Regards, [redacted]

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our companyI'm so sorry for the frustration and stress we've caused youPlease know it was never in our intentions to put you in this positionRest assured, I have passed your feedback along to the appropriate parties to be reviewedAfter locating your order, I'm showing that it's currently on a temporary backorder, however we expect to have this order fulfilled and shipped within 3-business daysBecause of everything you've gone through, I have provided a $discount on your orderThis brings your overall order total to $Once the order ships, you will receiving tracking information from our courier servicesI would like to advise that if it has been past business days and you still have not received any updates on your order, then to please contact me at your earliest convenience so that I may continue assisting you to ensure your product is receivedIf you have any additional question or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

If you look at my gamestop discount card you will find the missing points, and the 20% off that I used under email [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have sent a return label to your email address listed on this order Please return these items for a full refund from this order.If you have additional questions, I am here for you [redacted]

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our companyI'm truly sorry about our failure to get these orders out in the time frame that comes with 2-Day shipping and for the disappointment it has caused youRest assured, I have taken this feedback and passed it over to the appropriate teams to be further reviewed, as this helps us look at ways we can improve online shopping experiences for our guestsFor order [redacted] this shipment was delayed due to a temporary backorder on the product that lasted throughout the week of 11/27-12/and early into the week of 12/4-12/I understand that you were not notified of this delay or backorder status, and because of that you were still set the expectation that the product would be delivered within 2-business days of ordering on 11/With that in mind, I have processed a partial discount of $on this order, which will be refunded back to your original mode of paymentFor order [redacted] all items except for the SNES Classic Edition Travel Case were on timeThese items were shipped on the day they were ordered, however because of the holiday (New Years Day), [redacted] was not able to get these delivered to you until 1/ [redacted] also does not operate on weekends, which is another reason why they could not get it to you soonerCurrently, the SNES Classic Edition Travel Case is being shipped from a 3rd party warehouse, and is currently awaiting for [redacted] to pick up the packageSince this item is in fact delayed, I have processed a partial refund for that item ($10.64) back to your original mode of paymentYou can find more information on shipping rates and delivery times at [redacted] Currently, the courier services GameStop goes through is [redacted] and ***As a company, we strive to get orders delivered on time and within the appropriate time frame for the shipping method selected, however some factors may delay these orders such as lack of inventory, issues processing payment, holidays, or weather delaysShould any of these instances occur, we work as diligently as possible to notify our guests and provide resolutions when and if applicableLastly, in regards to the refunds that were issued on both orders, depending on your financial institution it can take them anywhere between 3-business days to accept and process this balance back to your accountI would like to advise that if it's been past business days and you have not seen this balance post, then to please let me know at your earliest convenience so that I may continue assisting youIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Thanks for your quick response and I really appreciate that, it was more then frustratingI am ready to order it, my numberis [redacted] , I'll be hone in minsRevdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Valid on one single in-store and in-stock item onlyDoes not apply to Web in Store purchases Certificate is applied to highest retail value itemNo cash backSee store for detailsSelection varies by storeNot valid towards downloadable content, giftcards,reservations or POSA cardsNot redeemable for cashValid in US, Guam and Puerto RicoMax per day, per memberTwo certificates of the same denomination can not be used in the same transactionExpires 12/31/15After different trip's I was able to use all coupons but was only allowed to use them in separate transactionsI know longer have the coupons to give you a screenshot as they were used nowThis is a typical response I would expect form a person in your situation (asking for a screenshot of something that your store possesses, to gain as much money as possible) The only thing being wasted is my time and energy at this point after being humiliated and ripped off by GamestopI do not expect your business to treat a customer correctly after years of shopping at your storesThis is all the information I have, there is nothing else Walmart & Gamers Alley for me from now own I guess, (I cannot stay with a company that robs and steals), so please do not contact me again unless it's for some sort of compensation Regards, [redacted]

Hi ***I'm sorry to hear you feel this wayUnfortunately, we are unable to remove or delete online account information, as it acts as a history for orders that have been placed, which we do not have a way of deleting historyWe are able to suspend or cancel GameStop PowerUp Rewards Membership accounts, however that information is not deleted or removed from the system either for the same reason as [redacted] Guest accountsI am also unable to make any modifications to this account, for security purposesI have been coordinating with representatives in our IT department since you've made me aware of this issue to determine if there's any way these e-mails can be at least blockedAre you receiving these notifications to the e-mail you provided in this complaint, or is there another one? Please let me know at your earliest convenience.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, the code you received should be a viable Steam codeI believe that that same format can be sued through Uplay as wellI have now issued a full refund for the game as a one-time exceptionThe download games we offer are to be downloaded through their respective clientsThe product key gives you that opportunity to do soIf you were to purchase a physical copy of the game you would not need to go through the arduous task of downloading via gaming clientA lot of the products we offer for PC gaming will be trough download as it seems the majority of our guests prefer to use the download optionWe strongly suggest to be sure of the game you are wishing to download as we do not offer refunds for dlcPlease allow 5-business days for the refund to post in accordance with your financial institutionIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good morning [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the frustration and stress this has caused you- Please know that it was never in our intentions to put you in this positionAfter reviewing the order, I'm able to show that [redacted] was able to deliver it on Tuesday 12/19/17, which can be referenced under [redacted] Tracking [redacted] I am unsure as to why [redacted] took an extended time to deliver it, however I am under the impression that it may be due to a high influx of shipments coming in due to the holidays nearing closerWhile we have no direct control over [redacted] and their operations, I do understand how this scenario has been stressful for you, and with that in mind I have processed a GameStop digital gift certificate valued at $for the inconvenienceThis can be referenced under order [redacted] , and you can expect this to arrive in your e-mail inbox within hoursIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI am truly sorry for the frustration this experience has caused youAfter reviewing the order further, I'm able to show that a representative was able to process a refund of $back to your original mode of payment on 2/25/This can be referenced under transaction [redacted] Depending on your financial institution, it may take them any where between 3-business days to accept and post this balance back to your accountI would like to advise that if it has been past the provided time frame and you still have yet to see this balance post, then to please let us know so that I may coordinate with your financial institution to ensure this balance is receivedIf you have any additional questions or concerns, please do not hesitate to let me know.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear about thisIt appears that this was pure system error on our partI have processed a GameStop Virtual Gift Card valued at $to be sent to your e-mail under order # [redacted] You can expect to see this arrive within HoursI would like to advise that if it's been past the provided time frame and you still have not seen the gift card arrive in your inbox, then to please let me know at your earliest convenience so that I may continue to assist you until this is resolved.If you have any additional question or concerns for me, please do no hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Thanks for the refunded points however just to get dollars off of anything I must spend dollars doesnt make any sense and seems like a scam after paying dollars for the membership I have decided to accept the refunded points however I have provided the details from the jan transaction already and I just made a purchase yesterday 11-12-and was told that the account is still expired I will stop using the account because of all the problems and take my business elsewhere Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please call me or email me at [redacted] after you review the photo of the original receipt and info of the XboxOf how we can get it restored/ wiped clean as it should have been before sold.Purchase date: [redacted] Sales associate [redacted] Store: [redacted] Receipt #: [redacted] Xboxsystem black 250gb

Complaint [redacted] I am rejecting this response because:Hello,The gift card # is [redacted] worth $25I attempted to purchase a Yarn Yoshi - Poochy amiibo and Nintendo $eshop card for $26.99.Regards, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I still have charges made incorrectly to my VISA (chase) I paid for the product with a gift card (cash) and need to be re reimbursed for that money, it was an unauthorized charge$dollars for the damage you have caused is just as disrespectful as going through the whole process explained previously Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company I was able to see that you emailed in just barely outside our 30-day defective guarantee by only a couple daysWe would have definitely helped you with these gamesI also saw that a few months went by where you did not have a responseFor this terrible disservice you received, I have issued a refund of $for the Super Mario 3D World (as I didn’t have a replacement at this time) and replacement copies of the other two gamesYou are more than welcome to keep those defective games or trade them in if you would like, to gain a little something back for your troubles Please allow 7-business days for the refund to post in accordance with PayPalIn addition, if you would please allow one business day for processing and be business day for shipping you should receive your replacement games shortlyIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the trouble and frustration our team has caused you- please know that it was never in our intentions to put you in this positionIt appears that there was a slight error in processing the refund, however I was able to correct it todayBecause of the inconveniences we've causedinstead of $65, I have processed a full refund of $back to your trade card ending in XThese funds are available for use now, and you can check your balance by either calling the phone number on the back, or visiting https://www.gamestop.com/profiles/valuelookup.aspxIf you have additional questions or concenrs, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters