Gamestop

Complaint: [redacted] I am rejecting this response because:I am not new to cashback shopping websitesI know how they work and the scenario that [redacted] or [redacted] is presenting is simply not trueIn order for your scenario to happen I would have to first click through [redacted] Then click to [redacted] and place an order through [redacted] Which is not trueI have never used [redacted] when placing an orderI always immediately place an order when I click through [redacted] to GameStopI never go to any other websites before placing an orderYour scenario does not make senseSomeone is lying and it's not meIf I had any doubt it was my error, I would not be pursuing thisJust to show you I am familiar with how cashback shopping websites work I am posting an image of my prior cashback totalsWhich is relevant because it shows that I would not receive that amount of cashback if I did not know what I was doingI have redacted any personal information Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute [redacted] ,While your information may show this in the system, this information does not show up on my account, nor does it show up on my AppI have spoken to someone with the company who stated that because another card was shipped to me that the money was frozen until I get the cardIt seems as if every person i've talked to thus far in regards to this situation has given me a different answer each timeI feel as though everything with your store has been a big run-around and it gets tiringI want access to my money ASAP or I will not consider this matter resolved Regards, [redacted]

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our companyI sincerely apologize for my delay in response- I have been out of officeI am truly sorry for the trouble and frustration we have caused you, please know that it was never in our intentions to put you in this position and I have passed this feedback over to the appropriate parties to ensure this does not happen againI will be more than happy to resolve this for you, and I have a couple of options in mind but wanted to find out which one you would preferI can absolutely place a new order with you over the phone and honor the sale price of the PlayStation VR for you, along with overnight delivery however based on everything that has happened previously, I'd understand if you wouldn't want to order online againThe other option is this- I could send you a GameStop digital gift card to cover the difference, that way you are still paying for the sale price with your preferred payment method and you could purchase the item in storeI'm showing that our Eastport Plaza store off of 82nd Ave has some units available for saleThat way, you'd be able to get the product same day and hopefully in time for your early holidayLet me know which option works best for you, or if you had something else in mind and I'll be more than happy to get everything arranged for you.I greatly look forward to your response.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Hi ***I'm truly sorry to hear that you feel this wayRecords show that the points were credited on multiple occasions for an issue that was reported consistentlyFor clarification, The account was suspended and cancelled in April of 2018, not Should you change your mind, you are still more than welcome to re-enroll in the program if you so desireIf you have any additional questions, comments or concerns please feel free to let me know.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, the order you placed on 12/16/was refundedHowever, a replacement order was issued as well in errorIt is most unfortunate that you had never received either of these digital gift cardsI was able to see that both were viable and ready to use but now have been manually debited since you have received a refund Our records indicate that a refund was credited to you on 1/25/in the amount of $to be issued back to the VISA – If you did not have this card by this date then you will need to contact your financial institutionYour financial institution will be able to locate your refund and disperse the funds to you Please contact your financial institution for further investigationShould the refund not be located by the financial institution, please let us knowIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because:The attached pdf doesn’t show what triggered the ban, but that I was a great customer that traded a lot of items to GameStop to which GameStop sold at a huge markup, plus that history is as you said, here nor there as corporate decided it was not a violation, lifted the ban, and sent me a gift card during the holidays thanking me for my loyalty The HTC promotion was not taken advantage of, I only traded in a single system toward it and two days later the base price dropped and I was bannedOne time use isn’t taking advantage! You said yourself the terms were not clearly outlinedYou are wrong about the 40%Ask [redacted] he helped and was greatThe register applied 20% and the manager adjusted it and gave the free game due to a system error, without any arguments You are mixing up two promotions, I was merely referencing the 60% boost as an example that YOU do not limit promotions to one per customer as I could have traded games one day, games the next and the registers would allow itI am trying to have a dialog here, you are merely repeating that I broke an undisclosed agreement and have yet to outline a specific policy that was violatedYou say that you reserve the right to stop a promotion, that is true, but that means for everyone, not just a single customer and the promotion was not stoppedYou clearly knew the price was dropping so you offered the promotion to sell more systems at before the adjustmentI just happen to be on top of market trends and got banned for itThe fact remains, GameStop clearly is in the wrong hereGood luck with that business modelPlay trade Save repeat (it is still live and advertised) [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] As for all the exchanges of emails with the business prior to this complaint, the business does not offer a solution, but asks again questions that have already been answeredAs I said in my initial complaint message, a replacement was eventually sent, but only two games out of the three I ordered and was charged for were in the replacement packageThere was a yellow envelope for the third game in the replacement package, but the envelope was not sealed and emptyOne game (the Lego Star War game) is therefore still missing and it is for this one that I want a refund (price of the game + taxes + part of the shipment fee)

Dear [redacted] I was able to look into your order and the tracking number, [redacted] We are pleased to inform you that, finally, your package shows delivered as of this day! Your item was delivered in or at the mailbox at 12:pm on December 5, in [redacted] If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below FFS my girlfriend and I have changed the account name to be: First name: [redacted] and [redacted] last name: ***, *by a store associate*, because she is sick and tired of having to talk to your customer support whenever we have to do ANYTHING associated with your companyIt seems like it doesn't matter if we use her card or mine, we always have to jump through some kind of stupid hoopSo this just proves, once again, that your company is failing usThe account is under both of our names but let me spell hers out for you, [redacted] Mo'on.Order Number: [redacted] Also, I will GLADLY upload pictures showing exactly how badly my product was damaged, AND the envelope with the shoe print on it, and how blackened the manilla envelope wasLike it was just left on the dirty floor of the warehouse, for who knows how long, before they decided to finally pick it up off the ground and use it to ship my product, but not before they played F*ing soccer with it first.The reason why I get THIS upset, is because EVERYTIMEwe have ordered something from your company (online specifically) it comes to us F*ed upThe ONLY reason we have ordered the things online from you that we have, despite the problems we have had, is because it's the only way to get said itemEvery time we've had to order online, I cringe, because I just know it's going to come damaged, like somebody beat the [redacted] out of it with a baseball bat before sending it to usThen you know what? It alwayscomesdamagednot even like a little scuffle, it's always severely damaged.Where are your QA teams? Why is it always such a B [redacted] to get anything resolved by you people? Why does it ALWAYS have to come down to reporting you to the Revdex.com to get ANYTHING done? Why is there no one out there that polices you, so to speak? I thought there were laws preventing companies from having monopolies in any kind of industryThat way you can't afford to be lazy and just not give a damn when something goes wrong on your side or charge whatever price you feel like for anythingAnd don't give me any BS that you don't have a monopoly, aside from GAME which is based in the UK, I can't think of another specialty gaming store out thereYou have no direct competition which has let you become complacent and get away with selling USED games, for damn near NEW prices.God, the more I talk about your company the more i'm getting mad about it, so I'm ending the letter here.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business responseI recent brought astro a tr headsets on 1/14/from [redacted] I spoke to the sale person that I was missing the mix amp for the headsets he told me to bring it in for exchange when I got there it was a different story he said that he would not change them because it was a headset

Good afternoon, ***I'm sorry to hear about this- which headset was it that you were interested in purchasing at our GameStop store location? Please let me know at your earliest convenience.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because:my money was stolen and gamestop is refusig to refund meRegards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyIt is most unfortunate that complications arose during your data transfer, however GameStop would not be responsible for the transferring of any data between consoles or any complications that may occur during said process If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I spoke to the district leader and he stated that he will correct the situation and educate the store employees I will be sure to follon this issue (either by phone or in person) with the store employees and inquire what Sony's length of warranty is on a new PS Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyThank you for letting me know that you have not been contacted yetI have sent the District Leader and email directly about thisIf you do not receive a call within three days please let me know and I will call themIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company We apologize for the delay in responseI understand your experience has been a frustrating one and it is completely understandableIt is never our intention to cause any difficulties or lead a customer to believe we are wanting to violate a sales agreement made between GameStop and its consumersEvery store was allocated a certain amount of pre-orders for each specific type of The Legend of Zelda: Breath of the Wild editions that are being releasedIt seems the store was misinformed about the number of pre-orders they were allotted for the Masters Edition and they went over their amountConsequently they had to change the type of reservation for your gameUnfortunately, we do not have the proper allocations needed to place an online reservation for youDue to the nature of the concern we have forwarded your concern to the District Leader who should be able to provide further assistance in this matterIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below HOW MANY MORE TIMES DO I HAVE TO REJECT UNTIL THIS MATTER IS SOLVED? I refuse to believe that not even at least a partial refund or a at least a gift card for XXX amount could have been issued nor was I was even given an opportunity to ASK I spent almost dollars expecting to pull at least or gold figures I would have accepted pulling at least I'm NOT asking for a full refund in this matterGamestop is claiming the boxes weren't tampered withthe seals were broken on all but or of my boxeslook on youtube for backup of my claim [redacted] the video is minseclongthere are numerous claims on other youtube videos about bad odds, boxes gone through, employee negligence, so on and so forthalso in the COMMENT SECTIONS on these videos there's other issues being discussed.as you can see, gamestop is REJECTING ANY FURTHER INPUTHELP! Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will consider the matter resolved when I communicate further with Game StopThey left me no way to contact them Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: the phone number given to contact Guest Care Escalations department seems to be missing a digitCan they verify the number, please Regards, [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed this order and show it was cancelled due to insufficient funds on your trade card All online preorders are not charged to a payment form until the order ships The current balance on this trade card is $2.59.If you have additional questions, I am here for you [redacted]