Gamestop

Hello,I have attached a photo of the items purchased and returnedThe use of the coupon was on the 17th than the items were returned less than a week agoI'm not sure why you couldn't locate the same information located within my attachment of this email Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Revdex.com: The login email address on my old account is [redacted] The login email on my new account is [redacted] The PUR account number is [redacted] Thanks, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Unfortunately, we will not be able to unfreeze this trade card as it belongs to a different individualIf you would please have your friend go to any local GameStop store with I.D we will be able to unfreeze the trade cardAccording to all transaction history, this trade card belongs to Mr [redacted] and for security reasons we are only able to release the funds to himWe thank you for understandingIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company We have notified the district manager again of the store in which this issue has taken placeAccording to the notes left on the store issue report, an attempt was made to reach outI have included your notes on the report to that district leader to inform that you have received no such contactYou should be contacted by them shortly, however, should you not receive a call or an email within business days please respond by rejecting this resolution to let me know.If you have additional questions, I am here for you[redacted] *|Revdex.com Liaison| GameStop | Service Matters

Hello [redacted] The item contained in the link is not the same item that you orderedThe link contains pricing and availability for : [redacted] However, you ordered : ATR Mod Kit Black Ops This item is still out of stockIf you have additional questions, I am here for you

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUnfortunately, I was unable to locate any online order with the phone number or the email providedIf you would please respond by rejecting this resolution I may be able to better assist you.Please provide the order confirmation email, possible alternate emails, and/or a possible alternate phone number.We appreciate your patience and look forward to resolving this issue for youIf you have additional questions, I am here for you [redacted] **Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you they have replaced my IPad

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I show that you are being issued a Corporate Check refund for this missing item.If you have additional questions, I am here for you [redacted] * [redacted]

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I cannot apologize enough for this troubling experience and for our failure to fulfill your order, it was never in our intentions for this to happenI attempted to replace your copy of Horizon Zero Dawn for PS4, however our inventory still appears to be depleted at this timeWith this in mind, and for all of the trouble you've dealt with trying to get this resolved, I have processed a GameStop digital gift certificate valued at $under order [redacted] You can expect to see this arrive in your e-mail inbox within hoursThis gift card can be used in store or online, and should be enough to cover the expense for a copy of Horizon Zero Dawn in storePlease let me know if it has been past hours and you still have not received this certificate, or if you're experiencing any difficulties redeeming itIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I do show that you returned the two items, but they were not the ones that were used with the two coupons your have described Please provide the transaction details for the return of the defective items described in my previous response.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, your order was canceled and therefore GameStop would not have collected fundsRest assured that your money was never collected for this order because we do not charge until we shipSince your order was canceled no money would have been collectedIf you see a pending charge on your account, at this time you will need to dispute this charge with your financial institution as GameStop will not be able to assist with that If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, it was discovered that the portion of your order for Pokemon Sun and Moon was canceled because your financial institution rejected the paymentRest assured, we have not collected payment for the $therefore you will not need to wait for a refundI have since added points to your PowerUp Rewards account in order for you to redeem for an In-Store coupon to help take the price down for one of the gamesPlease feel free to head to a local GameStop store that has the games in stock to make your purchase Should you require any further assistance please reach out to our Guest Care Services line Monday through Saturday, 8am cst to pm cstSundays from 8am cst to 8pm cstThat phone number will be [redacted] If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***I didn't receive any type of correspondence from Gamestop in regards to this matterIf I would have, then I would have been contact to respond to the DM directly

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyAccording to our records, your return was received and a refund was issued on 1/5/This refund usually posts within 7-business days in accordance with your financial institutionyour refund reference number will be [redacted] Please provide this to your financial institution so they may locate our refundIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company You have been refunded for the items you received and the District Leader should have reached out to you about your issues.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company These games were marked at a lower price due to them being display copies, but the copies that you received have never been used If you would like to return these items I can send you a shipping return label, the return of the items will be of no cost to you Please reply if you would like to receive a return label and full refund for these products.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with Greg about your issue and have found that this was resolved.If you have additional questions, I am here for you [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: Need still on card number [redacted] pin ***Haven't received the amount and are still patiently waitingNot dollars but the full that I never received on the card here you sent me Regards, [redacted]

Dear ***,Upon investigation, we show the refund of $was emailed to you and was used by you with your PowerUp Rewards membership on 10/24/We will not be providing you with an additional refund and will consider this case closedYou have now received the full refund.Thank you[redacted]

Complaint: [redacted] I am rejecting this response because:See attached if this doesn't PASTE correctlyI have also attached my Resume[redacted] and GameStop,GameStop has never once provided me with any evidence of any of the so-called violations of the terms and conditions that I madeGameStop has never listed the terms that I violated when accusing me of violating them.I did not return the product for store credit, I was refunded the full purchase price as I returned it because the price of the HTC VIVE dropped $over the weekendI had intentions to BUYING IT BACK, but your company blocked the trade of the PSPRO toward itAlso, I have the email stating that the HOLD for my purchase was declined as they could NO LONGER FIND THE HTC VIVE IN STOCK Your email states: [redacted] The store you selected does not have your requested product availableWe sincerely apologize and have a few suggestions: Return to [redacted] and try another location for us to search, or increase your search radius This item may be available to ship to your homeCheck [redacted] for availabilityThis contradicts your statement that I was banned for using the promotion twiceI was NOT ABLE TO USE THE PROMOTION TWICE, as the ban was already in place after I used it ONCE.The previous trade ban, I was told, was due to a computer flag for trading in USB cablesYour system allowed the trade, you advertised my trade as the trade of the week in the Salem, MA location (dollar wise) so why should I be punished for trading in multiple cables (as part of massive trade) when your computers allowed it and GameStop profited from the sale of my trade.Your employees have NEVER accepted a trade for duplicate copies of the same game unless I showed a receipt, so I do NOT know which trades you are speaking of that were duplicate Why accuse me of fraudulent activity without letting me provide evidence of the contrary? Why NOT tell me which games, trades etcare raising a flag, let me know, and I can provide evidence that indeed I OWNED that merchandise.I did NOT abuse the certificate program and you provided ZERO evidence that proves thisI ONLY had the Negative balance of points when your cashier processed the return of the HTC VIVE at to which I was planning to buy it back for after the PSPRO TradeThe $800+ return took my pro rewards negative, because I had redeemed them before the repurchase (which was denied due to lack of stock).If your employees are unaware of the trade promotion limitations, and you yourself admit that the fine print didn't state one-time use, and your systems do not block a customer from using the promotion twice (as the promotion clearly states the PSAND SWITCH were valid for $extra credit (usually this means each), it does NOT state SYSTEM TOWARD the VIVE), WHY AM I BEING PUNISHED FOR UTLIIZING WHAT WAS ADVERTISED? By the way, you do not limit the trade promotions to one-time use per guest because your promotions on game trade boosts (for example 60% for 6+ games) runs for a specific time window and customers are encouraged to use it often.) You are contradicting your own company slogan of Trade Play Save RepeatIf I WAS TO BE LIMITED TO ONE TIME USE, why would you TELL ME TO REPEAT?There is NOTHING about my trade history, my reward certificate usage, that is proof of fraudInstead of fixing your internal issues at GameStop you are choosing to eliminate me as a customer because I happen to have made more than you expected on a single trade of the Switch; however, this isn't fraud, being labeled essentially a thief in your stores is a defamation of character, your employees now treat me with less respect as a customer due to the unreasonable blocks and attitude that Corporate and [redacted] your regional manager has against me without actually ever really speaking to me or meeting with meI am quite pleasant, I lift spirts and kids and dogs like meI'm sure if someone at corporate invited me out to lunch, you'd get to know me and instead of banning me, perhaps you'd hire me to help with this issue you face on your websiteI'm a GUI developer, perhaps you have an opening? I'd catch these mistakes, I'm very customer focusedI find it odd that your legal department doesn't catch this lapses in promotionsAlso, you have NOT addressed the 40% and 20% boost toward Splatoon contradiction that I wrote about last timeThere has to be a middle ground here, let me work for you, let me help find these issues Don't take the easy way out and just block me for NO VALID REASON when again you just admitted in writing to the Revdex.com that "However, upon checking the fine print on our promotions we were able to show that it does not state "Limited One-Time Offer", so thank you for bringing that to our attention, we will look into getting that corrected" I violated no terms of conditions.Kindly again, please activate the Elite Pro membership on my account, lift the trade ban, let [redacted] know that I am NOT a bad customer and that in fact, you make money off of my shopping habitsI am a techie, I like the latest and greatest, I have reputation and I buy NOT ONLY FOR MYSELF at GameStop, but for my friends, my family and now I am forced to take all my shopping elsewhere due to flawed policyPlease address.Regards, [redacted] ***