Gamestop

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, We discovered two online orders that did not have your PowerUp Rewards membership account attachedSince then, we have no added the total points to your account plus an additional points as a courtesy for the troubleThank you for a very loyal guest and we hope you continue to shop with us If you have additional questions, I am here for you[redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded the shipping cost for this order Please allow to business days for this refund to process.If you have additional questions, I am here for you [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We are no longer supporting the GameStop App for gaming purposes Here is the list of PC game codes, if you have any issue with these codes please reply All codes can be downloaded on Steam, Origin, or uPlay.Product: Castle of IllusionSerial Number: 02I7B-KQ8X3-J8H6IProduct: LEGO: The Lord of the RingsSerial Number: RAETL-J5BJT-KTEVNProduct: MX vs ATV ReflexSerial Number: FCT2E-CK9T4-VQNRH-HIX4Z-K5M6KProduct: Warlock: Master of the Arcane - ArmageddonSerial Number: 4X07J-G4V6P-TVRFWProduct: Warlock: Master of the Arcane - Master of ArtifactsSerial Number: 3VTZ3-GK0L3-FVDXProduct: Warlock: Master of the Arcane - Power of the SerpentSerial Number: 7EYZG-XC6VI-EALDProduct: Warlock: Master of the Arcane - Powerful LordsSerial Number: 5H7A5-QGAH5-MPQDProduct: Warlock: Master of the Arcane - Return of the ElvesSerial Number: 3Y0PM-DPXVR-YH36FThe following games will be refunded via Corporate Check for a total of $75.92Product: Aveyond - Gates of Night: Refund $18.49Product: Baldur's Gate II - Shadows of Amn & Throne of Bhaal: Refund $4.99Product: Black Mirror: Refund $2.49Product: Dead Reefs: Refund $2.49Product: Icewind Dale II: Refund $Product: Last Half of Darkness: Society of the Serpent Moon: Refund $4.99Product: Lord of the Rings Online: Riders of Rohan Heroic Edition: Refund $24.99Product: The Guild Complete Collection: Refund $12.49If you have additional questions, I am here for you [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I have processed a full refund for this order This refund should reflect in your account within to business days.If you have additional questions, I am here for you*** [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyThe GameStop Impulse App is no longer a valid platform at which to access your gamesWe do not use this any longer, however, we will be able to regenerate some of the missing game codes or provide you with a partial refund for the ones we cannot regenerateYou are in luck though.Not only am I the Revdex.com Liaison but I am also one of the few representatives who can work the Impulse App cases in the corporate office.I will work diligently on your case and reach out via email with a proper resolutionPlease expect this within business days.If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded these points to your account They should be visible on your account within hours.If you have additional questions, I am here for you [redacted] [redacted]

Dear [redacted] , On behalf of GameStop, we apologize for this poor experience in association with our company Please provide the following information: Transaction Date: System Serial Number: Transaction Information: Store Location: If you have additional questions, I am here for you [redacted] * [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meNote: Jennifer Anderson contacted me and she has gone above and beyond to satisfy me and my familyShe has acted with outstanding professionalism and I have chosen to continue doing business with GameStop because of her handing of this situation Regards, [redacted]

Complaint: [redacted] I am rejecting this response because it does not address either of my complaints or suggested resolutionsAt the very least compensation in the form of a gift card or reward points would at least take my experience from an F to a C Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response belowIssues were not resolved at allAccording to Gamestop orders dept they stated [redacted] at gamestop.com never informed them about anything concerning [redacted] account concerning his address and orders not going through, Their website will not allow [redacted] to put his address in as [redacted] nor will it allow a [redacted] ***....So nothing was resolved at all.Regards, [redacted] ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our companyI sincerely apologize for the frustration this has caused youPlease know that it was never in our intentions to put you in this positionDue to the high volume of orders to be placed, there was a minor delay in orders being shippedI do show that we were able to get your items shipped and delivered, however I understand that it was not on time with the shipping method you had selectedBecause of that, I have processed a refund on your shipping ($13.49) back to your payment methodDepending on your financial institution, it can take them anywhere between 3-business days to accept and process this balance If you have any additional questions or concerns, please do not hesitate to let me know- I am here for youBest Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that you were able to use the coupons that you purchased with your points on Dec I have also reviewed your account and show that you received the correct coupons for the orders that you placed.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was discovered that there was an error with your orderThe WiiU bundle had not infact shipped out to youWe cannot apologize enough for thisI have issued you a refund for this portion of your orderFor the hassle, I have also issued a refund for the Xbox as wellHopefully this will help ease the headache you have come acrossPlease allow 7-business days for the refund to post in accordance with your financial institution If you have additional questions, I am here for you [redacted] **Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] info from sales slip [redacted] [redacted] [redacted] ** [redacted] ** [redacted] Missing Hard drive and No controllerNever got my $40,rebatesales ad stated for black friday saleUsed xboxfor $-$rebate only after rebate v\: [redacted] o\: [redacted] w\: [redacted] / [redacted] Style Definitions */

Complaint: [redacted] I am rejecting this response because:This explanation doesn't make anything rightIf anything it's even more wrong because GameStop is admitting to false/misleading advertisement! (Which I'm pretty sure is illegal)I still have the original ad from GameStop showing that the sale for the item is for Thursday through Friday (11/23/17- 11/24/17) NOT Wednesday (11/22/17).So GameStop falsley advertised the date/time of the sale which then wasted people's time and did not provide an equal opportunity for purchase!?How is this ok? Why would GameStop do this to it's costumer's?If missing the sale was not my fault (because the sale date printed in GameStop ad was false) and it was actually Gamestop whom mislead many people, including myself, why is GameStop not making this right?? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is unsatisfactory o me Regards, [redacted]

Good morning, J***On behalf of GameStop, we apologize for this poor experience in association with our company.I cannot apologize enough for our error and the frustration it has caused you- I assure you it was never in our intentions to cause this and I greatly appreciate your feedback as this makes room for improvementI have been personally working with our premium and promotion teams since this complaint was submitted to me to find more information on this offer and track down an additional card for youI was unfortunately informed this morning that the additional supply that we did have available for this offer has since been depleted (I am unsure of how many additional cards were allocated to us by the vendor), and that because of this the promotion has since then been removed from the website for the time beingI am unsure on if we will be receiving more of these cards on hand, or if this promotion has been suspended indefinitelyBecause I am unable to supply the promotional Transformers card, and we failed to honor this promotion in the first placed, I have processed a full refund of $on your order to go back to your original mode of paymentI feel that because of our faults, you do not owe us a pennyDepending on your financial institution, it may take them anywhere between 3-business days to accept and post this balance back to your accountI would like to advise that if it's been past the provided time frame and you still have not seen this balance post, then please do not hesitate to let me know so that I can continue to assist youShould our supply of this promotional card be restored, I will happily mail you an additional as soon it becomes available to usIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district leader of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Reservations for this item did not go live on the website and in stores until 12:PM CST on August 22nd, Unfortunately our systems for both in-store and online experienced intermittent issues that caused the lack of availability and prevented some guest from placing ordersWhile we do have programs such as the “First to Know” list for our guest to sign up for so that they can receive updates on specific items we anticipate to have high demand, this program does not guarantee our guest a reservationCurrently, the SNES Classic is no longer available online, and we are unable to fulfill request for this item; however we expect to have more units available at launchWe recommend staying tuned to the website at: [redacted] or contacting your local GameStop store to inquire about product availability when it nears closer to the release of this item If you have any additional questions or concerns, please do not hesitate to let me know- I am here for youBest Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI just want to further add that [redacted] was fantastic and he did an awesome job not only resolving the issue but staying in touch with me through it allThank you all so much! Regards, [redacted]