Gamestop

Dear Tamarra,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Information:Store Location:If you have additional questions, I am here for you [redacted] [redacted] Revdex.comMESSAGE: Revdex.com: I am responding to the message for more information from GamestopThe Oder Number for my purchase is [redacted] The purchase was made online from the McKnight Road GamestopThe I used my cousin [redacted] 's rewards card so the purchase is under her name but my shipping address and credit card information [redacted] ADDITIONAL INFORMATIONThe consumer called the Revdex.com 12/8/and stated she received a refund from her credit card company

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded the expired points for this account, however I will need the transaction details for the missing points from January.Please provide the following information:Transaction Date:Item PurchasedTransaction Information: (if possible)If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below You stated my online order1st I never ordered the game onlineI bought it at a storeI am trying to see how was it possible to locate my order when all the rep said was she can only see on the day of purchase was a game system, call of duty and a controller totalling but that wasn't trueOn that date I purchased the ps4, a controller, Madden I can't recall what other game, a energized charging deck and something elseThe bill was almost dollarsYour rep stated with my name, rewards number, phone number and email she searched she could not pull my information upNothing was linked to any of my info oh and I also paid to renew my post up card also on that day all at the same timeI was on the phone for over hour with a very rude repWho would not let me speak and kept speakimy over meI asked what was the number to corporate she stated she was with corporateI asked her can I provide her with the debit card I used, she said no that won't help finally she located it by the month and year we bought the system and stated the above quite something dollars and just items being purchasedThe store has the game system shipped to my houseAnd she kept telling me there was no game stop on Cermack and western in chicagoShe said it was bought at store or something of the sort which the store came to a store in TexasAnd told me I had to go back to the Texas storeI told her I was never in Texas then she gave my correct address but kept telling me I bought the game in TexasI asked her what should be my next step the phone went silent I said hello and she hung upJust rudeI spend to much money With this company to be treated as suchLike I tOld her I have purchased all my children gaming systems from there, and may I add they have every system that's out beside Xbox All games controllers, etc she stated she don't have a record of that and told me the rewards cards are not linked to my account but I get emails on the regularI get advertising telling me what games I have and how much the trade in value isI just don't understand Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, it was discovered that the order was canceled due to insufficient funds when we attempted to collect paymentRest assured we will not charge until we shipFor that, there will not be a refund dueThe order you placed with us was unfortunately canceled for a payment failureWe would like to offer you a token as an apology for the hassle.Please accept the following $promotional code for a future purchase on GameStop.com: [redacted] If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company As per our discussion over the phone, the product unfortunately was not available to replaceFor this we have issued a refund of $back to your MastercardPlease allow 7- business days for the refund to post in accordance with your financial institutionWe appreciate your patience and thank you for allowing us to resolve this for youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded the shipping for your second order Please allow three to five business days for this refund to reflect in your account.If you have additional questions, I am here for you [redacted] Revdex.comMESSAGE FROM BUSINESS: Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded the shipping for your second order Please allow three to five business days for this refund to reflect in your account.If you have additional questions, I am here for you [redacted] Revdex.comMESSAGE: Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute This message is in regards to complaint # [redacted] The latest response I received on the issue was that a refund had been issuedI was waiting to respond to the complaint until I received the refund.I see that the issue is now closed, but I still have not received a refund from the businessDo I need to open up another complaint or can this be reopened until the issue is resolved?Thanks,- [redacted]

Dear Arianna, On behalf of GameStop, we apologize for this poor experience in association with our company At this time, you will need to file a police report for the theft of the device and the officer or detective working on your case will need to send in an email to [redacted] to request transaction informationThe officer will be able to set up a confiscation with the store should the device be foundWe can work directly with the authorities to assist you in locating or replacing your propertyRest assured that we do check both serial and IMEI numbers on devces that are sold to us and it is possible that at the time of the trade the device had not been reportedWe would love to assist as much as we can at this difficult time for youHave the officer fax the required information to 817-424-and email us at [redacted] Emails and faxes received from customers will be redirected to the investigating officer It is recommended that the email address be utilized prior to the fax 1- Required information: · Officer Info - First and last name - Badge number - Officer’s phone number - Case number · Customer Info - First and last name - Phone number 2- Have the officer provide as much information as possibleYou will also need to add the reason the police request is being requestedThis will be situationally depending on what the issue is · Transaction History - PowerUp Rewards number - Date ranges of transaction · Specific Item History - Serial number - Product type - Date of transaction If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have fixed the issues with these gift cards You should be able to use your gift card again.If you have additional questions, I am here for you [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have not received the core yetI received an order confirmation and would really like this code to use beforChristmasThank you for your help Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Hi,Unfortunately it seems I do not have a voicemail from you and when I attempt to contact the number you have provided at the end of your response it fails to reach anyone.If you could give me a call at [redacted] I would greatly appreciate it Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:the face that I had to refile with the Revdex.com and they didn’t do a follow up themselves is RIDICULOUSThen when I agreed to the terms the first time, I was under the impression that I would get compensated for the hassle of having to go through these measures, $is NOT ACCEPTABLE and it’s LAUGHABLE to say the least Regards, [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company In order for us to resolve this issue for you we will need this information providedPlease provide the following information:Order Number:If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was discovered that a small handful of gift cards used on certain orders had an outstanding pending chargeI have successfully cleared the holds off the cards and you should be free to use them on more downloadable content! If you run across any more issues, please provide the gift card number WITHOUT the pin number so I may better assist youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I didnt completely agree with having to go to CoronaI informed him that me making the trip would be extremely difficult for me b because of the distance and is completely out of my wayI do find it inconvenience that it is I who has to make the effort to make it to the store for the error, that I did not make, to be resolved What I told him was that I would attempt to make it but I DID tell him that I dont even know when I canI dont understand why it cant be resolved without me HAVING to go to the storeHow irritating Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was discovered that your replacement order was delivered on 12/28/via UPS tracking number [redacted] We thank you for allowing us the time to process your replacementFor your trouble, I have issued a $refund to be created back to your original form of paymentPlease allow 7-business days for the refund to post in accordance with your financial institution If you have additional questions, I am here for you[redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Here are the serial numbers for the PC Download games that you are missing.Product: Crysis Serial Number: [redacted] Product: LIMBO Serial Number: [redacted] If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, it was discovered that the game has delivered as of 12/15/via tracking number [redacted] If you would please check your mailbox for your package and let us know if it has arrivedIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyYour order was cancelled due to a transaction issuePlease feel free to use the $off coupon that we provided to you on your next online orderYou were also provided PowerUp Rewards points as an additional appeasementIf you need anything else, I am here for you [redacted] * [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because:I want to assure I will not be charged again if you change the orderGiven my recent experience I do no have much trust in GameStops business practicesIf you can assure I will not be charged again and assure that this Switch bundle with the neon blue/red will ship by the given date, then yes I would like to change ordersI would also like a separate confirmation email of this order if this change is madePlease advise regarding my questions about the charges and shipment time before changing any order Regards, [redacted] ***