Gamestop

[redacted] My apologiesIt seems that there may have been a disconnect between [redacted] and GameStopWe definitely intended to give you this refund, as we received the returned game and had pushed it through to your [redacted] accountI am unsure of where [redacted] is getting information that we were denying this balanceUnfortunately, because there is this rejection, I don't believe [redacted] will accept a reauthorization of a refundIf you would like, I would be more than happy to mail you a corporate check instead, which can be cashed or deposited into a checking/savings accountSince these do go through postal mail, they can taken anywhere between 7-business days to arrivePlease let me know if this alternative works for you, and I will happily get in contact with our Accounts Payables department to get this arranged.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company We are trying to process this order However, there are several instances of you contacting our Guest Service line to apply changes to the order Please note that the processing time for an order is business hours and every change to the order resets this timer.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company I was able to successfully cancel the Game Informer magazine subscription as well as opt you out of emailsYou should no longer receve emails from Game Informer or GameStop.Thank you for allowing us to resolve this for youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Our return policy is on the back of every receipt from Gamestop This states that all digit content purchased from GameStop in not eligible for return.A receipt is required for all returns and exchangesUnopened new merchandise (except tablets) = full refund within days of purchaseOpened new merchandise (including tablets) = identical exchange within days of purchaseNew accessories (opened or unopened) = full refund within days of purchase.Unopened new tablets = full refund within days of purchase.Pre-owned merchandise = full refund within days of purchase or identical exchange within 30.Pre-owned merchandise = full refund within days of purchase or identical exchange within days of purchaseDownloadable Content (DLC), Digital Games and/or PC Downloads = no returns or exchanges.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for assisting me! Regards, [redacted]

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I have personally notified the district leader that oversees the store in question about the incident that took place and a request for assistance to resolve the matterYou can expect to receive contact from them within Hours, however if it has been past the provided time frame please do not hesitate to let me know so that we can assist you further.If you have any additional questions or concerns for me, please do not hesitate to let me know.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I request that you let me know when this matter is fixed I have been told before that the matter was being looked into with no correspondence or results This is a series of back and forth that has been going on for almost a month with no sense of momentum.In the time being I will be recommending against shopping on your website to others because of this matter Regards, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thought I believe next time they have sales at least make sure those items are available not just in stores but at least online Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, pending the refund of the $and an eta on Injustice being shipped.Regards, *** [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyThis is a legitimate sweepstakes that our company is currently offeringThe promotion is set to run through the entire month of August, however we are operating it in weekly windowsThe last report of winners that we've received were from the time frame of 8/3-8/Since you're stating that you won this past Saturday (8/12) we have not received the official report of this week's winners, since it has not completedUnfortunately we will have to wait until this window has closed, however if you've been confirmed a winner, you can expect to see your shipment arrive anywhere between 7-business days following the end of this week, as each shipment is being sent out on Monday of each week that the promotion is active.I hope this was helpful, if you have any additional questions or concerns, please do not hesitate to let me know- I am here for youBest Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.This is the same default automatic response I got when complaining to the company originally and it does not help whatsoeverI want a district manager to contact me about resolving this issue properly Please enter your reason(s) for rejecting the business response below Regards, [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company This item it well outside of GameStop return policy, however Sony has a one year manufacture warranty We recommend that you contact Sony about this defective system.If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because:This is the second time I have been told that the District Manager will be in contact with me, and this is also the second time that I have NOT been contacted by the district manager NOR any other person from Game Stop Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it appears as though this order had a major error on it and was marked as shipped but did not leave the warehouseWe cannot apologize more for this as this has caused undue stress on youI was able to find and secure a replacement for you! I have now created a replacement order to be shipped on overnight shipping to you with order number: [redacted] I am also going to give you your shipping charges back as you paid for them but never received that servicePlease expect a $refund to post to your discover card within 7-business days in accordance with your financial institutionWe appreciate your patience and thank you for allowing us to resolve this for youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, I once again apologize for this poor experience in association with our company I have spoken with the accounting department and this refund will be processed today.If you have additional questions, I am here for you [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please accept the following $promotional code for a future purchase on GameStop.com: [redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.If you have additional questions, I am here for you [redacted]

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration this issue has caused you, and for the amount of time you've spent trying to get this resolved with no resultI will be more than happy to resolve this for youI have processed a full refund for $to go back to your [redacted] Depending on your financial institution, it can them anywhere between 3-business days to process this, however I would like to advise that if its been past the provided time frame then to let me know at your earliest convenience so that I may assist you further to ensure your refund is receivedIf you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Their response was "the requested item is no longer in stock"This item is in stockI see it right nowWhen I click add to cart, it lets me checkoutthis is in stockI'm confused by their response because it's there for saleWhy is this person lying? I still have the emailsOne of purchase confirmation and one of the cancellationdays apartI don't know how to attach them to thisThis is a link to the item, hope it works [redacted] Regards, [redacted] ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have stated that you are welcome to place this order again I have check our order servers and do not show that you have attempted this order again All orders that are placed on GameStop.com are subject to shipping costs The shipping cost is relevant to the delivery time you chose.Please accept the following $promotional code for a future purchase on GameStop.com: [redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]