Gamestop

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company Our store is attempting to resolve this issue for you Please contact the store for further assistance, as this item was purchased in store they must have a chance to resolve the issue.If you have additional questions, I am here for you [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We would like to offer a $refund on this order, this refund will discount your order by $ I have review the information for your order and show that you received the package on November 13, our Release Day Guarantee is for order placed with Overnight shipping.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I show that you should received the first issue for GameInformer as April, this issue should arrive no later than April 15.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyOur records indicate no complaint was filled with the Revdex.com with your name pertaining to the issue at handIn order to get in contact with the district leader and the store associates we will need the store information where the issue took place.If you would please respond by rejecting this resolution we would like to send the information to that store's leadersIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my disputeYour company has made a promise and should honor itMy next step would be to take this to small calims court if my issues does not get resolved Please enter your reason(s) for rejecting the business response below Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our companyAccording to our records, your order was canceled because we were unable to process payment for the remaining balance of your orderThe authorization holds on your gift cards have been released and have fully restored the balance of each card If you have additional questions, I am here for you [redacted] * [redacted] [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company The other game Lost Dimension should arrive shortlyIf you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI apologize for the delay in responseI reached back out to our IT team to get an update however I have a feeling this is going to take a lot longer than anticipatedOne more troubleshooting idea they had was to make sure that the special character you have been entering in is on the list of applicable characters when you go to change your password.I think at this point we might want to try to set you up with a new PowerUp Rewards account and transfer your points to the new one.At your leisure, please feel free to head to your local GameStop store and have them call their Store Dedicated Hotline in order to assist with getting you a new accountI have left very detailed notes on your account to make it understandable for any agent who accesses your account.We would like to thank you for your patience If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of GameStop, we apologize for this poor experience in association with our company According to our records, you were issued a virtual GameStop gift card in the amount of $You visited GameStop store #on 01/27/and cashed out the virtual gift card for the full amount of $Your corporate check request was cancelled as you received a cash refund in storeIf you have additional questions, I am here for you [redacted] * [redacted] [redacted]

Dear [redacted] Thank you for providing the requested informationWe have notified the district manager of the store in which this issue has taken placeYou will be contacted by them shortlyIf you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was determined that your gift cards were used by an individualI have an open investigation started against the person who had used themWe have found the place at which they were used and will be pulling camera footage for that exact transactionI unfortunately do not have a way to refund you at this timeAs stated on our website, GameStop is not liable for lost or stolen cardsthat being said, I would still like to help you with thisWe will need to have the funds loaded to new cards for you whether or not you'd like to give them to your gift recipients or if you'd rather get a refundIf you would please respond by rejecting this resolution and let me know how you would like to proceed.If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have looked at your account and show that we shipped your card replacement on October Have you still not received this card? Can you please verify the mailing address for this card?If you have additional questions, I am here for you [redacted]

Dear [redacted] Unfortunately, if you decide to cancel your reservation we will not be able to get the product available for you to reserve again, however, the full reservation credit would be entitled to you and belong to youWe hope this information finds you well.If you have additional questions, I am here for you [redacted] **Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that you were mailed a gift card on 2/05/ Please allow to business days for this to arrive.If you have additional questions, I am here for you [redacted] * [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company It is most unfortunate that you were unaware of the need for the main game in order to play the aSuper Luigi UUpon investigation, the refund was issued via GameStop Gift CardIt has not shipped out yet but should do so shortlyYou can follow up with your refund status by tracking order number: [redacted] We will ensure this refund that was promised to you ships as soon as it is able to be processedWe apologize for the delay but rest assured that we will assist you with thisIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I have replaced the missing items from this order and will have them shipped to you overnight They should arrive no Later than Tuesday.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyPlease visit the website [redacted] for anything regarding the rebate you were supposed to receiveIf you have additional questions, I am here for you[redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, a replacement order has been created on 4/7/and has since been shipped via tracking number [redacted] Since it will be going to a P.Obox, please wait the estimated 5-business days for your order to arriveWe would never want you to feel as though you were being scammedSince the wrong item was mistakenly shipped out, we will correct this error for youA refund for that item has also been issued for the amount of hassle you have had pertaining to this order Please look out for a $refund to post to your account within 7-business days in accordance with your financial institutionIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company It is most unfortunate that the game is now defective, however, the order is outside of our return policyIn most cases, we would not be able to provide an exchange for anything outside of the first day defective guaranteeWe would like to invite you to any local GameStop store to see if an exchange can be located for youYou will need to bring the defective game in store to facilitate an exchange Should they be able to find one and need any kind of receipt details of the original purchase, they will be able to call their Store Dedicated Hotline for help with thisThe decision to go outside of our return policy will be at the store’s discretionIf the return is denied at the store level I should be able to send you a UPS return label for the defective game in order to process a replacementIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***I'm truly sorry that this continues to be an issue with your online ordersI have cascaded this feedback to the appropriate teams to be researched to determine why your discount is not wanting to takeAs I've mentioned in my last response through complaint ID [redacted] I have processed a new digital gift certificate for the refund you were owed in that complaint, along with the $balance in this complaintThis can be referenced under Order # [redacted] and will be sent to your inbox within hoursOn your next visit, if this still is an issue you're experiencing, our stores have a store dedicated hotline that they're able to reach out to for these sort of scenariosThis team is able to troubleshoot and either resolve or alleviate the issue for you and the storeIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters