Gamestop

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI am truly sorry for any frustration this issue may have caused you; please know it was never in our intentions to put you in this positionUnfortunately during the launch for reservations on the SNES Classic at 12:PM CST, we experienced intermittent issues for both Online and In-Store systems that caused the lack of availabilityCurrently, the SNES Classic is no longer available online, and we are unable to fulfill requests for this item; however we expect to have more units available at launch.We recommend signing up for our “First to Know” list for the SNES Classic, so that you can receive updates on product availability and any possible exclusive promotionsYou can sign up for this mailing list at: [redacted] If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company It is most unfortunate that you were not able to get a response in due timeUpon investigation, your refund was issued 7/11/for $and then on 7/15/a $refund was issued for your shipping chargesThis will refund for the total orderPlease allow 7-business days for the refund to post in accordance with your financial institutionIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the misinformation you received regarding your order during your visit at our Copperfield Shopping Center location, and for the frustration it has caused youFree 2-Day Shipping is exclusive to GameStop PowerUp Rewards Elite Pro Members with a minimum purchase of $Since your membership is Pro Tier, and not Elite Pro Tier, the free 2-Day shipping did not apply and value shipping was providedBecause of this, and for the inconvenience this issue has caused you, I would be more than happy to provide you with a GameStop gift certificate valued at $Typically, those come in either a digital or physical formDigital is e-mailed to you and can take up to Hours to arrive, while physical is mailed to your preferred address and takes between 7-business daysPlease let me know which method you would most prefer, and I will get everything arranged for youIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI'm truly sorry for the trouble we've caused you and for our failure to get the package delivered to you properlyPlease know that it was never in our intentions to cause such frustration or put you in this sort of positionI have processed a full refund of $back to your original of paymentDepending on your financial institution, it may take them anywhere between 3-business days to accept and post this balanceIf it has been past the provided time frame and you still have not seen the refund post, please do not hesitate to reach back out to me so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company As this account is not under your name we will need to speak to your brother about this account issue When your brother contacts us about this issue please have him provide the account number for the cancelled account.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company We are unable to locate your order with the information you suppliedIs there a different phone number or email address that may be associated with your order? Thanks, [redacted] **

Dear ***I was able to look up the card in questions, however I did not see a hold on the gift cardThere should show a $balance as you used $on an eshop digital code If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Unfortuantely, downloadable content is non refundableI apologize for the confusion with your Microsoft currencyThe mothod of which Microsoft chose to do game downloads via retailer is by purchasing xbox currency to be used on the marketplace to purchase the gameIt is unlike the Playstation option where you would get a full game downloadIt is regretable that the amount of currency you purchased would not have covered for tax, but as you have already redeemed the code we would not be able to refund you the amount purchasedIf you have additional questions, I am here for you[redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because: I have tried calling the number they gave me three times, I have been on hold for over one hour and fourty five minutes each call with no one answeringI did receive a text today saying the package would be delivered on that date, but it said it would be delivered in Memphis Tennessee - I am not in Memphis Tennessee - the last location it was at before Memphis, was Chattanooga TN, on the 25ththat was much closer to me than Memphis which is hours away....the package is going the wrong directionI am not able to reach anyone at the number they have given me I have tried as I said, three times, it says the hold time will be up to minutes, after I waited one hour and fourty five minutes with no answer, I finally hung up and filed this reportAt this point, I don't believe I should have to keep staying on hold waiting on someone who will not answer - this is no longer on me I did all I could do BEFORE filing this complaintI do not have my package by the date I needed it by - I still want a refund The package has not come Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Store #***Transaction date:9/15/register# unknown amount disputed:$ pin used: yesLast digits of card: [redacted] Regards, [redacted]

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI'm so sorry to hear about this, I'd be more than happy to research this further and assist you however I need a little bit more informationDo you mind telling me which console you had purchased, or were looking to purchase that you were seeing this overcharge, and what store this happened at? Any additional details would be highly appreciated.I greatly look forward to your responseIf you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, you had placed two orders on 2/28/for the Xbox One S Battlefield ConsoleThe first order processed fine and the second one was cancelled per your requestYou should see a charge for $on your visa and the remainder charged to your TracardYour order successfully delivered as of 3/03/at your front doorAt this time you are not owed a refund as your first initial order was placed successfullyShould you see any other charges that you are not familiar with, other than the one charge for $106.60, you will need to dispute this with your financial institutionIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry, however because the information you have supplied is not linked to any billing or shipping information on this order, I am unable to provide any further detail pertaining to this orderWe will be more than happy to assist further by offering a replacement either sent to your mailing address or e-mail address, however we will need the individual listed on the order to contact us in order to verify information before we can do soWe can be reached at [redacted] Our hours of operation are from 8AM-10PM CST, Monday-Saturday and 8AM-8PM CST on SundayIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because: one there was no card given to me so there is no need to discuss why funds werent on the card, the card never came to begin with Yes I did get my money back from pay pal but the bottom line is your company was negligent with the handling of the orders Everything is about making that initial money but you could care less about customers at the end of the day Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for this prompt response after such a delayed and un-supportive assistance priorI still can't see using GameStop app to order and purchase app going forwardIt is okay to technical issues or problems but it is another thing to ignore repeated support request and threaten to place on Spam ListWhile I am pleased with you and your help, I am still a Negative Net Promoter with GameStop for now Regards, [redacted] ***

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Your replacement order is currently packaging for shipment and shall be received with Overnight Shipping.If you have additional questions, I am here for you [redacted]

[redacted] Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Date:Transaction Information:Any information you can provide will help us resolve this issue.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your cooperation Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have submitted this information to our District Manager for this store You will be contacted shortly about this issue.If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because: We don't want the funds put a Gamestop Card we would like the money back Regards, [redacted]