Gamestop

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company We are unable to determine why or how you were sent the incorrect game However, we would like to fix this issue and need to know would you like to have a refund or a replacement for this game?If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Thank you for providing the information needed to locate that $order as I was having trouble finding itA refund has been issued for all three of these order as there is no prior history of these types of issuesYou should see your refund go through as three separate credits and will post within 7-business days in accordance with your financial institutionIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyThank you for bringing this to our attentionUpon investigation, we have been attempting to collect payment, however, PayPal is rejecting this requestWe do not show a settlement on any charges except for the warranty planThe message we have been receiving is the following:Authorization Error [redacted] : The Authorization Transaction encountered the following errors, This transaction couldn't be completedPlease redirect your customer to [redacted] Either you would need to contact [redacted] to give your permission for the order to process, Or you may purchase a gift card for the remaining amount and we can apply that to your order.Please respond by rejecting this resolution and let me know if you spoke with PayPal or by providing the gift card number (no pin number).If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matter

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We are unable to refund to your credit card from this office, but you can visit a store and have it refunded by following these instructionsAsk the store to call the store support lineHave them look up the order and gift card They will be able to move the funds to a gift card in storeThe store will be able to refund this gift card to your card.If the about scenario does not work for you we will be able to request a Refund Check to be sent to you for the amount of the missing item.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company In order for us to resolve this issue for you we will need this information providedPlease provide the following information:Transaction Date:Transaction Information:Store Location:If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because:You may not have a reason to lie, but you are definitely incorrect That may be what they are supposed to do, but it's not what consistently happens Which tells me your company is more incompetent than I thought I don't even understand why you would cancel orders to begin with, just because they weren't placed with your "bulk order" department Who cares? Your company wants to sell stuff and I want to give them money for that stuff, yet the orders are cancelled, instead of being directed to the correct department? Why even be in business, if you are going to reject the money I am basically throwing at your company? Which leads me to another issue, your site ALLOWS me to put up to of an item in my cart, yet according to you, that order can't be placed that way? Your company is obviously inept, because their policies and procedures conflict with each other So consider the issue with the orders to be done I am not interested in whatever "answers" you are going to type out, because they are inaccurate.The bigger issue right now, is the amount of time I have wasted on your company, in even attempting to give them money, for the merchandise they supposedly want to sell I spent hours on the phone waiting to talk to customer service reps, who couldn't figure out why my orders were cancelled and then think it's perfectly acceptable to place me on hold until I go away, or they just hang up on me Having been a manager of a call center, I find this practice deplorable I understand that they may not have the proper answer at that time, or know exactly what to do, which is fine But find someone who will Communicate to me what is happening Don't just place me on a "silent hold" and hope I go away, since they don't know how to do their job.It is very unlikely that I will ever do business with your company again Gamestop has a terrible reputation among the gaming community and I am seeing why So unless you have a way to compensate me for my time and frustration, there is no reason to continue this correspondence This still has been a horrible experience.Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Thank you for bringing this to our attentionWe were able to discover that there was an error processing your orderThe error has now been resolved and the controllers have been shipped with tracking number [redacted] As far as the refund for shipping goes, would you prefer the digital gift card or physical gift card? If you have additional questions, I am here for you [redacted] |GameStop|ServiceMatters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for any frustration this issue may have caused you; Please know it was never in our intentions to put you in this positionUnfortunately during the launch for reservations on the SNES Classic at 12:PM CST, we experienced intermittent issues for both Online and In-Store systems that caused the lack of availability and prevented some guest from placing ordersCurrently, the SNES Classic is no longer available online, and we are unable to fulfill requests for this item; however we expected to have more units available at launchWe recommend signing up for our "Firs to Know" list for the SNES Classic, so that you can receive updates on product availability and any possible exclusive promotionsYou can sign up for this mailing list at: [redacted] If you have any additional questions or concerns, please do not hesitate to let me know- I am here for youBest Regards, [redacted] ** [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Our PreOrder Payment Policy is covered on our website: Pre-Orders Payment Processing Your credit card will be charged only when your order is processedIn some cases, we will process your order and authorize your credit card up to days before the release of the productThis allows us to get the product to you fasterIf you have additional questions, I am here for you [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken to the District Manager of this store and he stated that the store is willing to give you a refund for the missing reserve Please contact the store for further assistance.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Business has failed to provide assurances that it will end it's deceptive business practices of selling used games as new Regards, [redacted] ***

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry to hear this happened during your visit with usWe take these matters very seriously and want to make sure that we're taking steps to prevent incidents such as these from happening, as we never want to inconvenience our guestI would be more than happy to escalate this issue over to the district leader that oversees the store in question in order to get this resolved for you, however I am unsure of which location you experienced this atWhen you're next available, would you be able to provide that information so that we could assist you further in getting this resolved?I look forward to hearing back from you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Date:Transaction Information:Store Location:Order Number:Any information you can provide will help us resolve this issue.If you have additional questions, I am here for you [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We are unable to reissue these codes as we are currently sold out of them.Any information you can provide will help us resolve this issue.If you have additional questions, I am here for you [redacted]

Hi [redacted] As I've stated previously, this was escalated to the district leader as they are better equipped to assess the situation and provide a resolution that's most fitting for the issue(s) you're experiencingSometimes, that may require a store visit so that the district leader can provide you with the item that you're seeking to obtain out of the issueWe strive to accommodate our guest and make these experiences as pleasant as possible, however there may be some factors that are beyond our control, which may lead us to needing your help in order for us to help you to our fullest extentFrom the information I was able to gather, this issue has been deemed resolved however if you have any other questions, comments or concerns please feel free to let me know.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I have refunded a totaly of 9,points back to your PowerUp Rewards account4,of those points were expired, while 5,of them were from an expired $couponThese points are available for use nowIt is recommended to sign into your PowerUp Rewards account, either via the Mobile App or Website at least once a year to maintain point balanceAccount activity from purchases do not help maintain point balances at this timeIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you[redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company We have spoken to the District Manager and they state they have spoken with you.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company As this transaction has now been disputed with your card we are unable to assist you further in this issue Please note that all Online Order transactions are subject to verification and DLC orders can take up to hours to process Your code was available within this time frame.If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because:Your persistence in recommendation for a resolution to this situation is rather comical At this point I'm taking it as mockery toward myself and my situation Your all or nothing tactic reminds me of how a child would react Why would you even offer a replacement product when you know these are not available and extremely limited? Do you honestly believe that you are able to replace it? If you answered yes, then I will gladly accept a replacement billed and shipped to myself Upon receiving the replacement I will send in the defective unit for a refund Alternatively, I desire to keep and use the contents of the game, however, seeing as how it is a limited collector's edition, the damage to the item will depreciate it in value such that I feel I didn't receive what was expected In fact it is damaged enough that I am willing to either accept a partial refund and/or credit for the agreed upon difference You can keep offering unrealistic help to me in the form of a replacement or you can be reasonable and take responsibility for your shortcomings and handle the situation like an adult My guess is that you'll keep denying responsibility as you always have in the past and defend your position by claiming you offered a resolution that I will not accept Well then here it is, I accept your replacement, so send it, I'm waiting patiently....While you're contemplating about how you're going to write back and tell me I need to send in the defective item before you can send out a replacement (which will never happen anyway), you can take a look at the banged up & scratched up limited collector's master edition product you sent me in the photos I've attached Regards, [redacted]