Gamestop

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI'm so sorry to hear you've been having such a hard time getting a resolution to the issueI am working diligently to figure out why a request for $was placed but only $was refundedThe information has been sent to the appropriate team so we may uncover as to the reason why our programming did not refund the amount requestedIt should take about one business day for me to get the proper resolution but rest assure you are in good handsWe will ensure you get your proper refundIf you would please allow me one to two business days to investigate it would be greatly appreciated.If you have additional questions, I am here for you [redacted] **Revdex.com Liaison|GameStop|ServiceMatters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with the District Leader of this store He stated that your issue should now be resolved.If you have additional questions, I am here for you [redacted]

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration and trouble we have caused you, and for the runaround we sent you on trying to get this resolvedPlease know that it was never in our intentions to put you in this position, and I have cascaded this feedback with our Guest Services team to be further reviewed and addressedWith everything you have gone through I have no problem sending you a copy of Horizon Zero Dawn Complete Edition at no additional expense to youThis can be referenced under order # [redacted] This has been provided with overnight delivery, and we anticipate that it will be delivered by Friday, 12/however there is a risk that it will arrive on 12/Tracking information will be sent to you once [redacted] Picks the item up from our facilityI would like to advise that if it's been past the provided time frame and you still have not seen your copy arrive, please do not hesitate to let me know so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] ***Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I do not think the business has the appropriate card number in order to send the refundAm I able to send it to the business? Regards, [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that this item was replaced on Dec This item should have been received on Dec18.If you have additional questions, I am here for you [redacted] [redacted]

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our companyI am truly sorry for the run around, misinformation, and lack of assistance you have received from our Guest Services team and for the frustration it has caused youPlease know that it was never in our intentions to put you in this sort of position, and I have taken in the feedback from this experience and have passed it over to the appropriate parties to be reviewed and addressed.After reviewing the order I'm able to show that unfortunately, a replacement was not processedThere were multiple attempts to do so by our representatives, however the item was completely out of stock which prevented them from carrying out their promise to replace the item for youWhy this was not disclosed to you, I am unsure and I cannot apologize enough for thatI have personally processed a new order for the God of War Saga for PlayStation under order [redacted] This is no additional expense to you, and Overnight delivery has been providedThis is a title that has a collection of games within the God of War series, including God of War IIIYou can find more information on this product at: [redacted] Due to the holiday, this item may not begin processing until Tuesday, 12/however we can expect delivery for Friday, 12/Tracking information will be e-mailed to you once UPS picks the item up from our facilityI would like to advise that if it's been past the provided time frame and you still have not received your shipment, then to please let me know at your earliest convenience so that I may continue assisting youIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I will have a new gift card sent to you Would you prefer to receive a physical card or a virtual card?If you have additional questions, I am here for you [redacted]

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I show that this gift card was sent electronically to the email addresss: [redacted] If this gift card was not recieve we can replace or refund this order Would you rather receive a refund or a new virtual gift card sent?If you have additional questions, I am here for you [redacted]

Dear [redacted] We do apologize for the inconvenience this issue has caused.However this policy is being held by our Loss Prevention Department We are unable to force an order over the web to go through You are welcome to place an order via a brick and mortar store; a web order can be placed in store to be delivered to your home.This is our company policy that each order is subject to Order Verification via our Loss Prevention Department, their decisions are final.If you have additional questions, we are here for you You can respond to this email, or if you prefer to speak to someone directly

Complaint: [redacted] I am rejecting this response because: Looks to me nothing is accomplished but phone tag No one seems to be available ever.I called back and left a message with [redacted] ***I stated You can do all the investigating you would like I would like my refundRepeated my phone number twice in messageNo response yetI WANT A REFUND credited to the form of payment that was used which was my MasterCard Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Well at least there was a responseI was given a $promotional credit (which I will likely not use as I never intend to shop at Gametop.com again) and a weak excuse as to why my money hasn't been refunded They still have my $and I still have no product Until I see that money refunded or the original ordered product in hand I am still very unsatisfied Perhaps I can go through Paypal myself to rescind the transaction.Regards,***

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have been unable to find a transaction where you purchased this PSin our store If you are unable to find our return policy on the back of your receipt we do have a copy of our return policy located in every store We will be unable to return a unopened system outside of our day return policy.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your order and found that it shipped on June and will arrive on June You can refuse the package and we will issue a refund for the order, or you can return the item to the store If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was discovered that the replacement order has delivered via tracking number [redacted] It look as though the carrier, UPS, had a delay between pick up on 12/and delivery on 12/Your package arrived in Canton, OHon 12/then departed Canton, OHon 12/UPS normally will not do shipments over the weekend, hence the reason for the delayThank you for allowing us to resolve this issue for you.If you have additional questions, I am here for you[redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We did send a refund to your Paypal account, but there seems to be an issue with account being refunded Would you like to receive a gift card or a check as a refund for this?If you have additional questions, I am here for you [redacted]

Good afternoon, ThomasOn behalf of GameStop, we apologize for this poor experience in association with our companyI'm truly sorry for any frustration or inconvenience this has caused youPlease know it was never in our intentions to put you in this positionUnfortunately at this time, our ordering system via GameStop.Com is unable to process your billing or payment information, due to a previous incident where a charge-back had taken place for an online orderWe ultimately recommend visiting your local GameStop location and having a store representative assist you in placing a Web-In-Store order, where payment is received through a different channel (The Point-of-Sale system).If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Complaint [redacted] I am rejecting this response because:Our credit card and GameStop gift card have been fully refundedHowever, the game we wish to buy, Call of Duty: Black Ops II for PC, is no longer $29.99, but $We still wish to purchase this game for $29.99, will GameStop afford us that opportunity? That is what it cost when we first tried to purchase it for downloadThank you for your consideration Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.The answer refers only to an order, and were several orders, rather it is only a cancellation, each order has a specific problem as I listed in "Desired Outcome"I can not put the number of orders in the "Complaint Detail" because it appeared a not put message recommending credit card number, if I could tell the number of each order for Gamestop , so they can check so more specific I believe it would be betterI have a purchase recent on the site and I fear that they have mentioned the cancellation of this purchase, which is not the caseBecause of the response I received, I have this doubt Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Ok, if that's the case please refund me my then and I'd find the matter resolved Regards, [redacted]

Good Afternoon [redacted] ,Thank you for your response I have spoken with the District Manager [redacted] and he states this issue was resolved on October 18.If you have additional questions, I am here for you [redacted]