Gamestop

Dear ***The online order was refunded as of 1/30/and would not reflect immediately as it must go through the proper channelsThe refund normally posts successfully on our end with the first few business days and the remaining days will depend on your financial institutionPlease respond after the first business days if you do not see your refund reflectedWe thank you for your continued patienceIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Here are your missing bonus codes for your order: [redacted] [redacted] ***If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have sent this information to our accounting department This dispute will be processed within business hours and then it will take to business days to reflect in your account If you do not see this in your account at that time you will need to contact your financial institution about this refund.If you have additional questions, I am here for you [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I am working with PayPal currently to have the funds refunded to your account If for some reason PayPal cannot be refuned would you like a Coporate Check or a Gift Card as a refund?If you have additional questions, I am here for you [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded this amount to your account You should see this refund in your account within to business days.If you have additional questions, I am here for you*** [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was discovered that the order was canceledWe do not charge until we ship and therefore no funds would have been collectedSince the wrong email was on the order you would not have received the email stating it was canceled.At this time, you will be able to place a new order should you so wishWe apologize for the hassle this might have caused, but rest assured that you will not be out any money because this order was never completed.Should you require any further assistance please reach out to our Guest Care Services line Monday through Saturday, 8am cst to pm cstSundays from 8am cst to 8pm cstThat phone number will be [redacted] If you have additional questions, I am here for you[redacted] |GameStop|ServiceMatters

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortlyIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted] Upon further investigation, it was discovered that two orders were place by you on GameStop.comOrder [redacted] was placed on 7/21/for Zero Time Dilemma on PlayStation VitaThis order shows as canceledYou then placed a second order on 7/21/for Zero Time Dilemma on the Nintendo 3DSThis order also shows canceledI regret to inform you that the 3DS order was not placed inside a GameStop store, the channel it was placed was from a web browser We believe you may be coming across an error that occurs sometimes on the PowerUp Rewards applicationThe error consists of showing incorrect reservation dataWhether that be wrong deposit amount or for an order that isn't able to be shippedWe apologize for the confusion this may have caused you, but rest assured there is no missing reservations or missing funds that belong to youA search was done through our system for any orders and any in-store transactions that had the telephone number you providedThree orders total were locatedThe above mentioned two, and a third completed order for Amiibo figures placed 4/2/15.If you have any additional questions, I am here for you[redacted] **Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I only received of the magazines, not as were promised in their responseFurthermore, the magazines I DID receive were from months that were not even in question from early 2015, not the end of the year as I had an issue with.I would like further details from Gamestop if the magazines will be arriving in multiple shipments and if so to provide tracking numbers for the packages through USPS (as the only I received came via USPS) Regards, [redacted]

I suggest you pull the call that I made using my telephone numberI am more than sure the conversation between GameStop and one of it employees will show this informationFurthermore, I don't like being lied to nor a company not holding their word in regards to a small $- dollars that I never asked for but was promised to me due to the bad serviceAlso, your one sentence to two sentence answers show that your a horrible individual to handle customer relationsI guess GameStop rather lose customers than keep then and if they keep doing what they're doing they're going to lose a lot over the next year.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry to hear about the dissatisfaction you've experienced with your PowerUp Rewards Elite Pro membership, along with the countless misinformation you have received from our storesPlease know that these are not the standards we uphold as a company when working with our guests, and your feedback is highly appreciatedI will be more than happy to help resolve this for you, and provide further clarification on our rewards programAt this time, memberships can only be purchased in our storesI do not doubt the possibility of future and current members being able to sign up via [redacted] or renew their memberships, however this is a feature we have yet to implement due to numerous factorsPoints and coupons that are issued during initial sign up are expected to post the account within 24-hours from the in-store purchase, however the account's online profile must be completed in order to access coupons and Rewards pointsIn some cases, delays may occur from this data being transmitted to the member's accountShould your account not reflect the appropriate point balance after hours, it is strongly encouraged to contact Guest Services for further assistance Points that are earned from purchases are NOT transferable nor do they have cash value and can not be redeemed for cash value except as required by lawLike most coupons, PowerUp Rewards coupons are one-time useIn the event that a member wishes to return the products that they redeemed a coupon on, points previously posted to a member's account for the purchase will be deducted, and the points will not be reissued except as may be required by lawAll this information can be referred in the PowerUp Rewards Terms & Conditions, along with the PowerUp Rewards FAQs section: [redacted] Because we have failed to provide further detail on the Rewards program and how it operates, I do not mind offering a one-time courtesy in order to help make things rightI have credited the 28,PowerUp Rewards Points that were redeemed for your Pre-Owned CouponsAt this time, I cannot require your local GameStop store to provide a refund of $35.00, since as I've stated, coupons are one-time use and are not refundable, however if you would like I would be more than happy to issue that in the form of a Store Gift CardThis can either be sent to your e-mail inbox, or to your preferred addressE-mail can take up to hours to arrive in your inbox, while a Physical gift card can take 7-business days to arrive in your mailboxIf this is something that you would like, I woudl be more than happy to arrangePlease let me know at your earliest convenience which method you would preferIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Hi Grant, I sincerely apologize for my delay in response- you can forward these receipts to [redacted] Once we have these documents available, I will process a refund for those charges back to your original mode of payment, along with setting up your replacement systems with [redacted] Overnight deliveryIf you have additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] Unfortunately, we did not receive a response with the information requested belowPlease provide the following information:Account Number:Account Email Address:If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We do not currently have any record with the information that you provided Can you please further describe this issue so we may investigate this issue?If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute First of all you did not answer the question at all I'm assuming the Revdex.com will send my rebuttal to you and you'll be given one more chance to respond if you still continue to respond to the Revdex.com like this then my next step will be to file complaint with the consumer protection division of the Attorney General Offices in both States mine and yours I want an answer I'm not going away until you give me an answer you have lied to me over and over again if there was an anomaly what was it? Because you lied and told me that the information didn't match with the bank account on file we can have a conference call if you need to because yes it does then you told me I should place an order over the phone which I did and the representative on the phone tell me the exact same thing that you did that you would make sure the order was processed correctly and she would keep an eye on things but sure enough minutes later you cancelled my order again even though all the information is correct even though you got a pre-authorization twice which means that you submitted all the correct information to the bank it's clearly a computer problem on your end but I want it thick I should be able to order at this point you're just discriminating against me plain and simple I want to know what the anomaly is what did you order verification team find because I know for a fact that there was nothing wrong with those orders and if you can't give me an answer then I'm considering it that you're discriminating against me and I'm going to take it to the Attorney General's office I look forward to your response Regards, [redacted] ***

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I was informed that you spoke with a Customer Care Associate Yesterday by the name of *** You were given four options to purchase items with our company This information was given by our Order Verification Team: You can place an Order via a Store Web order You can purchase a gift card for the amount of the order in store and then place the order online You can preorder the item in store You undispute the previous purchase dispute with GameStop.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, your order did not flow through properlyNot to worry as you will not get charged in any way as we had no way of charging for an order that couldn’t be completedIf you would please call us at our corporate office we will place a new order for you over the phone Since there is no order in our system we will have to collect a form of payment at the time of your callShould you see any pending charges on your account now then lease allow 3-business days for those to fall awayAfter that time frame if they are still there then please contact your financial institution You can reach the Guest Care Escalations department by calling the front desk at [redacted] Monday-Friday 8am-5pmPlease dial to speak with an operator in order to get transferred to Guest Care in the corporate officeIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry for the runaround and lack of assistance you've received from our teamThis is definitely an error on our part, and this could have been handled differentlyRest assured this feedback has been cascaded to the appropriate teams to be addressedWhile I do show that the bundle selected on this order does not appear to come with the $promotional gift card, I understand that our website experienced a lot of hiccups during our Black Friday and Cyber Monday sales due to the high volume, causing there to be some minor errorsWith this in mind, I have processed a GameStop digital gift certificate valued at $under order [redacted] This will be sent to the e-mail address provided on the billing information of the orderPlease allow up to hours for this to be receivedIf you have not received it within the provided time frame, or if you experience any difficulties redeeming this gift card, please do not hesitate to let me know so that I may continue assisting youIf you have any other questions or concerns, please do not hesitate to let me know- I am here for youBest Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Date:System Serial Number:Transaction Information:Store Location:If you have additional questions, I am here for you*** [redacted]