Gamestop

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed our orders server and do not show a transaction before 7/27/ This order that was placed on 7/27/is processing correctly and should arrive soon.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, the console you purchased was a brand new system packaged by MicrosoftFor concerns about missing product from a new unopened package you will need to bring this to the attention of Microsoft since they packaged this itemShould they prove unhelpful please take your entire order in to a local GameStop store for further assistance If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] I sincerely apologize for your experienceThe coupon that you received is for online use onlyUnfortunately, no additional appeasements are availableIf you have additional questions, I am here for you [redacted] * [redacted] * [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, the full download codes have been located [redacted] At this time we will not be able to refund you for the download content as DLC is non refundableAlthough you should be able to download the games you purchased and start enjoying them soon!We thank you for your patienceIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I show that you returned this item to the store on Sept to the store where it was purchased If you have additional questions, I am here for you [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: Im sorry but one of your representatives told me all of my points were gonna be refunded as a one time exception and they never didI want my points refunded since that was the promised I was told to, not just a portion but the amount I've collected and that were deleted with no previous notice Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, No, there is nothing about Mod Kit Black Op You are looking at the wrong purchase orderPlease find mine and fill the order pleaseI just forwarded that email of my Order Confirmation to [redacted] Please find itI also left my phone number in the email I forwarded [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I actually have gotten great response since yesterday so kudos to Gamestop after this initial snafu Regards, [redacted]

I'll accept the refund to the credit card and removal of the $gift card as well as the $gift card.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank You, [redacted]

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company Please provide the following information: Transaction Date: System Serial Number: Transaction Information: Store Location: If you have additional questions, I am here for you [redacted] * [redacted] [redacted]

Dear [redacted] We understand how this issue was frustrating for you and apologize for any inconvenienceSince we were unable to ship the Green Lantern figure, we were looking into shipping you another figure as a courtesy however, since I am unsure which figures you would already have, a decision was made to provide you with a partial refund in order for you to purchase the figure of your choosingIf you would please allow 7-business days, a refund of $should post in accordance with your financial institution If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because:I never received my package! I refuse to let Gamestop keep my money because they chose to use the carrier that they didWhether this is the fault of [redacted] or Gamestop I really don't careIt is up to Gamestop to refund me since THEY are the ones that never got the package to meI will write a new complaint every single day until I am refunded since Gamestop is essentially stealing my money since I never receieved the package that they supposedly sentAs soon as they refund me I will stop my complaints and never shop with their terrible company again Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Please provide the following information in order to better assist you: Transaction Date: System Serial Number: Transaction Information: Store Location: If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed this order and show that it is now cancelled I am unable to make changes to a cancelled order.If you have additional questions, I am here for you [redacted] *** [redacted]

Complaint: [redacted] I am rejecting, in part, this response because:The business asked me to send more information, namely confirmation emails, but did not provide a way for me to send those emails to the business I have the confirmation emails they are seeking, and I agree with their plan to provide refunds based on those emails, but the matter isn't concluded until I send the emails to the business and they provide a refund Regards, [redacted]

Dear **,On behalf of Gamestop, we apologize for this poor experience in association with our company I have requested this gift card to be sent to you It should arrive within to business days.If you have additional questions, I am here for you [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.First I have looked through every email I have received from 5/31/till now and I found no $dollar gift card I even searched for the terms 100, gift, and Gamestop in my email and it is not there I also checked my spam folder Second I DON'T want it since from what I know of business law if I do accept it then you can have the complaint closed If you really want to impress me then fix this very basic function of your app, find the root cause and prevent it in the future, and THEN offer me the gift certificate This is a MAIN function of your IOS app The section is in its main menu Its not my device as I use several I have reinstalled both the App and have performed a wipe and complete OS reinstall of one my phones to try to get this to work You have something fundamentally broken in your system that you need to fix Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have requested a Virtual Gift Card to be sent to your email address This gift card will be received within hours.If you have additional questions, I am here for you [redacted]

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, your replacement is on the vehicle for delivery as of 3/27/via tracking number [redacted] As this item was out of stock until recently, we unfortunately had to wait until Nintendo sent us replenishment stock for this consoleWe appreciate your patience and thank you for allowing us to resolve this for youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matte