Gamestop

Dear [redacted] ,On behalf of Gamestop, we apologize for the confusion Your order number is: [redacted] If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company It is most unfortunate that you have experienced issues with your codes, however, downloadable content is nonrefundableIf you had downloaded your initial game (Birthright) to your DS, the second code (conquest) is only redeemable when you get to chapter six of birthrightWe have no way to delete a download from your personal Nintendo account and the issue pertaining to your DLC code disappearing will need to be addressed with Nintendo’s support team If you need your download codes again to attempt to redownload your gamesYou should be able to locate your codes by going to the following site and enter your email address and order confirmation number [redacted] To contact Nintendo, you may call [redacted] or visit their help page [redacted] If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company According to the records on this order out team has sent a letter to your bank a letter to remove these authorizations from this account Your bank will need to release these funds to your account.If you have additional questions, I am here for you [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our companyYour order was shipped within the appropriate time frame for the chosen shipping methodThe information below may also be viewed on our website at GameStop.comPlease allow one business day for processing and order verification after your order has been placedAdditional processing time may be necessary on bank closure holidaysWe do not ship on weekendsPlease let us know if you have additional questions or concernsIf you have any additional questions, I am here for youRegards, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I opened a Revdex.com Case last month and received a timely response from the business (GameStop)GameStop was able to provide a full and complete refund and I received payment by check today Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: No the game was new and as soon as I got home to play it I found out it was unfinished I cannot even go past the start menu in the game Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After speaking with [redacted] he agreed to provide me with a $gift card and work with the store to discontinue any practice of selling used games as new I reserve the right to reopen this complaint if any of these conditions are not met Regards, [redacted] ***

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company You were given an incorrect code; here is the proper code for this promotion: [redacted] If you have additional questions, I am here for you [redacted]

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have looked into the information that you provided and show that you have two different accounts with the same information This issue may be causing your difficulty in logging into your account.Basic Account: [redacted] [redacted] Basic Account: [redacted] [redacted] [redacted] If you have additional questions, I am here for you [redacted] [email protected]@[email protected]@aol.com

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I show that you were given this code on May 2, 2016, but I will resend it from here[redacted] If you have additional questions, I am here for you [redacted] *** [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company There were no orders completed when you were attempting to create these orders The charge that you see is pending only and will not finalize as our system will not collect on the funds If you still see these charges in business days we recommend you speak with your financial institution.If you have additional questions, I am here for you [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company The tablet that you are requesting at a lowered price was on clearance and is now out of stock The item that you ordered will be available online as soon as possible for the previous price, but at this time we do not have an Estimated Time of Availability.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, no records were located for a replacement gift card to be sent to youThis could be because perhaps the name recorded was misspelled or any other number of reasons Rest assured that I will be resolving this issue for youI think I found the transaction where the two gift cards were purchased but for verification reasons I wont be able to provide a replacement via emailHowever, we can still help! If you would please go to your local GameStop store with I.D., the store associate can call their Store Dedicated hotline on your behalf and we can switch the gift cards over to a new card!For your convenience, your lost gift card number is [redacted] Please have that and your I.Dready when you ahead to the store! we will be happy to helpIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Complaint [redacted] I am rejecting this response because: You have done nothing to resolve my issue The order number is [redacted] I have attached the order information which clearly shows our original order and the fraudulent order with two different IP addresses Regards, [redacted]

Good afternoon, *** I received an update on this shipment, and have been provided a tracking number from ***Your shipment can be tracked with [redacted] Tracking # [redacted] Currently, the item is in transit and has an ETA of Tuesday, 12/5/I would like to advise that if it's been past the date and you have not seen the item delivered, then to please let me know at your earliest convenience so that I may assist you furtherIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for youBest Regards, [redacted] ** [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Location of the Store:Date visited Store:PowerUp Account Number:If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute GameStop claims to have shipped my gift card on 10/This is impossible, as I did not place the order until 10/Now nine days after placing my order, I still have not received my e-gift card

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We are unable to refund PowerUp Points that are used to purchase a coupon and then the coupon used in a purchase You are welcome to trade this game for credit in store toward your next purchase.If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because: OF COURSE it was returned Because the unintelligent overseas customer service reps can't get anything right to save their livesMy address (for the 10,000th time) is: [redacted] If you could please send it to the right address so that I can be done with this mess and your company, that would be AMAZING Regards, [redacted]

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI am truly sorry for the frustration and trouble this shopping experience with us has cased youAs a company, we strive to make each visit as smooth and pleasant as possible for our guest and I cannot apologize enough that this was not the case for youPlease know that it was never in our intentions to put you in this sort of positionI have personally notified the district leader that oversees the store in question about this experience, and of your request for further assistanceYou can expect to be contacted by them shortly, however I would like to advise that if it's been past business hours and you still have not received any contact, then to please let me know at your earliest convenience so that I can continue assisting youIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters