Gamestop

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company After further review of this cancelled order this is not the order that you were speaking of Please provide your correct and current order number.If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because:I still have not received any shipping confirmationPer your response from April 3rd I should have received this information by yesterdayThis is simply becoming unacceptableAlso, there are Switch bundles that were guaranteed to ship by today and there's another that's guaranteed to ship by 4/Since I have not received my bundle that was guaranteed to deliver 3/I want to be sure the Revdex.com is aware that this is an ongoing eventI really don't believe i'm asking for muchYou already charged my cardPlease ship ASAP Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The ad did not state you had limited suppliesIt said with EVERY Lego Dimensions purchase Regards, [redacted]

Complaint: I am rejecting this response because: Regards, [redacted] Issue: The order has still yet to be shippedI have had no communication and this experience has been not welli would have went to Best Buy or Walmart had I new how I would never see a tracking numberYou sold product you did not have IN HANDNot Good!

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company As I have not been able to reach you during my business hours I will have an agent in my department assist you with placing this order.If you have additional questions, I am here for you [redacted]

Dear [redacted] I was able to create the replacement order for the gift card and ensured it will go to the email providedThis should take about full business day to process and you will receive an email with the full gift card number and the pin numberIf you would please allow at the very least full business days and let me know if you do not receive this emailShould it fail a second time to show up we may need to invite you to a near by GameStop store to transfer the funds to a new cardIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon [redacted] ***On behalf of GameStop, we apologize for this poor experience in association with our company I have personally notified the district leader that oversees the store in question about this experience and of your request for further assistanceYou can expect to be contacted by them shortly; however I would like to advise that if you have not been contacted within business days then to please let me know so that I can assess the issue further.If you have additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration this has caused you, please know it was never in our intentions to put you in this position.It appears that the shipment has been lost in transit by courier servicesI have processed a replacement for the Sonic Nendoroid figure with overnight shipping at no additional cost to you, however we are unfortunately out of stock on the Link Majoras Mask Nendoroid FigureI am unable to process a replacement for this figure due to the lack of inventory at this timeWith that in mind, I have provided a full refund of $on the orderDepending on your financial institution, it can take them anywhere between 3-business days to accept and process this refundI would like to advise that if it's been past the provided time frame and you still have not seen the refund post, then to please let me know at your earliest convenience so that I may assist you furtherIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear *** The previous investigation I conducted resulted in a large amount of other ordersI was able to locate the email correspondence you were referring to and confirmed that a $refund was promised to youResearch on the gift cards used on order [redacted] verified the following:Redeem [redacted] $0.00Redeem [redacted] $0.00Redeem [redacted] $0.00Redeem [redacted] $0.00Redeem [redacted] $0.00Redeem [redacted] $0.00Redeem [redacted] $0.00Redeem [redacted] $0.00Redeem [redacted] $These gift cards are what remains after being used entirely on the orderAn additional amount will be added the the left over gift card to add up to the $promisedWe cannot send a corporate check for the low amountInstead, you may use you already existing gift card [redacted] We Thank you for allowing us to resolve this for youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint [redacted] I am rejecting this response because:The gamestop I visited was at [redacted] ***They told me they aren't sure they can cash e gift card or not They called the regional HQ, but no one was there, so they left a message I came back about hour later, and the store employee said that he got a respond from HQ and they can't cash out electronic gift card Regards, [redacted] ***

Complaint [redacted] I am rejecting this response because:Thank you for clearing the hold from the gift cardHowever, I attempted to order and received an error "Undefined: OrderSubmissionError" and again a $hold was placed on the gift card (See attached PDF)Regards, [redacted] **

Good morning, [redacted] I sincerely apologize for my delay in response to thisThank you for all of your patienceA corporate check has been submitted to our Accounts Payables team to be mailed to you by the end of this weekSince this is going via postal mail, please allow 7-business days for this check to arrive in your inboxPlease let me know if it's been past the provided time frame and you still have not seen this check arriveIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for youBest Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, it seems as though there was an error populating your tracking numberLuckily I was able to locate that for you! Tracking [redacted] indicates that it has been delivered to your address as of 12/1/Please let me know if you received your WiiU bundleI was able to locate your order that included [redacted] on Xbox We would like to apologize that the wrong game was included in the correct boxI will be sending that information forward to ensure that does not happen againFor this issue, I can process a replacement if you wish or the refundWhich ever you prefer.Please respond at your earilest convenienceIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your order and found that the gift cards for the order were not charged correctly However, these gift cards have now been used on a transaction on 9/8/in a store I am unable to removed the funds from your gift cards and issue a refund to your credit card.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11416620, and find that this resolution is satisfactory to me Regards, [redacted] Hi, I will attach a copy of the original receipt it is faded so hopefully its not too badI have spoken with a customer representative alreadyThey said 3-business days for the money to be posted on the accountI wish to be better compensated as mentioned in the previous, not just refunded what I was charged twice forI also uploaded a section of my bank statement, so you can see the charge as wellThank you

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyThese items are no longer available and out of stockIf you would like, you can place an order for preowned Wii games and complete the orderOne you do this, please let me knowI would like to discount the order for you to help you get the sale that you missed out on twiceIf you would please respond the moment you place this order I will manually discount the order to apply the buy two get one free promotion If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because:With all due respect, I find it HARD to believe that I have to go to the storeFor the following reasons:Your district manager did call me and he mentioned it would be a credit refund back to my original method of paymentHe only needs the serial number of the system I bought which I can DICTATE over the phone and or they can match to their records as they keep a folderIt is not resolved, and this is sickeningAtrocious service and it doesnt surprise me that Gamestop is secondary to other retailers who actually accomodate peopleI cannot and have not been able to make the time to make it to the store so this is nonsenseI want my money back immediatelyThis back and forth has gone on for too longIf this doesnt get resolved this week, I am putting a dispute through my bank and end itAbsolutely atrociousI've had it Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This response doesn't address my problem at allThis is the root of the whole situationNot only was my complaint obviously not read (or I wouldn't have been directed to read an FAQ that I have gone over numerous times since the first day of suspecting an issue), but this is another instance of being directed to a non-solution in hopes that the problem/I will just go away.Just to be crystal clearI have read every FAQI have talked to countless representatives in both Gamestop customer service and Gamestop rebate center, both on the phone, and over email, and live chat, across a dozen hoursNo one seems to be able to even address the problemI am constantly pushed off on someone else, told to go somewhere else, or contact yet a different place with only the same thing happening on the other sideI have been explicitly lied to about the problem being addressed so that I will cut contact.My purchase record, along with all of the phone and email correspondence *must [redacted] be accessible for reviewThere is absolutely no reason at this point to not know the full depth of the problem and my effort to resolve it [redacted]

Revdex.com:Please send a check to the address provided in the formThank you for your help in this manner and please let me know if there are any issues I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district leader of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you [redacted]