Gamestop

Dear [redacted] As per discussed on previous occasions, Greg will be handling your case and will reach out to you shortly.We thank you for your patienceIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Your company sold me informationYour company provide me with one code! And that code had all ready been usedThere is no reason for me to contact another companyYou sold the product it is upon you to fulfill your obligations!! Point blankResolve this matter.Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company I have researched this issue for you and have discoverd that your items are due to deliver via USPS on Monday, 12/5/with tracking number [redacted] If you do not receive your product by the date usps states they will deliver the package, please reach out to our Guest Care Services line Monday through Saturday, 8am cst to pm cstSundays from 8am cst to 8pm cstThat phone number will be [redacted] If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11624315, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response belowHello,Please let me know the outcome and/or response is from the District Leader is Regards, [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company We processed a refund for this order on 01/ Please allow to business days for this to reflect on your account, if you are having issues with view this refund we advise you speak with you card company.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11249198, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.No magazine as of today 04/13/The store will not help usThey are the ones who directed us to call your customer service number that has a one hour wait timeAs initially stated in my complaint I called in early March and they told me the same thing your telling me now, the magazine will arriveI want my sons money backI don't know what you want us to return if we haven't received a thingAll my son received for his $dollars was a plastic cardNothing elseIf you cannot reimburse me my sons money, please direct me to someone who can Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received full refundthank you so much for handling this issue quickly Regards, [redacted] ***

Hi, I'm sorry, but I still find this to be ridiculous and very unprofessional from a companyI know it's not your fault as an employee, but just from the standpoint of a consumer, I feel like I've been stolen fromCan you please e-mail me at [redacted] That's the e-mail address that I used under my account as wellThe only games off the top of my head that I've purchased are: Age of Empires Complete Collection, Arma 2, CounterStrike, and moreI figured everything would have been safe since I was purchasing through a reputable company, but go figure

Complaint: [redacted] I am rejecting this response because: You are not addressing the issues in my complaint; I have given you the order numberThat is about as sufficient as its going to getIf you can not pull my order with the order # then I am not sure what game were playing here back and fourthIts day already and your still acting as if you can't see my orderVery disrespectful at this pointBottom line I received a delayed shipment and horrible customer serviceI see you not addressing anything here??? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] The coupon did not work for the item I tried to use it on and every subsequent attempt at purchasing it failed Since then the exclusive item is no longer for sale meaning not only did I deal with several issues and could not even purchase the item I wanted but I wasted large amounts of both your and my time in the process While this is not your fault I find the outcome unacceptable and will likely never shop with gamestop again and warn others I know against shopping with your company as well as Best Buy has lower rates (guaranteed 20% less on any new title), better customer service response time, and FREE two day shipping on anything I purchase from them.Thank you for your time and trying to help resolve this issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below I don't know the exact date I can only say it was April because the second time I had to go back they never gave me the receipt back when they supposedly changed my info and made it right,which of course didn't happenAnd for transaction information,not exactly sure what info that would beBut I paid for the subscription when I bought my Xbox One and the cost was either $or $plus tax and I paid for it with my Credit/Debit cardAnd the store location is [redacted] Regards, [redacted] ***

Hi [redacted] I'm truly sorry this gift certificate hasn't been received yetI have processed a new one, which can be referenced under Order [redacted] This has a balance of $40, as the additional balance is a refund for the issues you're experiencing in Complaint ID [redacted] You can expect to see this gift card arrive within hours, and I would like to advise that if it's been past this time frame and you still have not seen it come through your inbox, then to please let me know so that I can continue assisting you in ensuring this balance is received.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me: full money back or exchange Here is the information requested r/t the complaint:Transaction Date: 09/08/at 04:PM CSTSystem Serial Number (as listed on receipt, note: this does not match serial number on console): [redacted] ,System Serial Number (sold to me): [redacted] Transaction Information: # [redacted] Michael Pre-Owned Console Xbox price paid $139.99Store Location: [redacted] [redacted] Store Location: See aboveWhen purchased, I didn't notice that the serial numbers did not match upBrought it home and could not download data due to no hard drive Took back to store to install hard drive Clerk at store, a woman, installed hard drive and brought back home and still could not down load data due to some old account data belonging to someone else A one year card was also purchased for this console at same time of this purchase Regards, [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I have gone over this order and show that there were not discounts that were applied the orderIf you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company We are currently completely out of stock of all wave Amiibos We suggest that you continue to watch our website for these highly sought items We do not have information at this time of receiving additional stock.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company It is most unfortunate that you have had a bad experience with this locationAfter investigation, it was determined there was no transaction matching that issue under your account during the timeframe providedIn addition, compensation in the form of PowerUp Rewards Points was provided to you and two Rewards Certificates were redeemed and are awaiting in your “active offers” to use as a discount for another title We will not be able to refund you for this game as you have been compensated for the amount of the game in rewards points to which you are able to use for a different gameIf you have additional questions, I am here for you [redacted] **Revdex.com Liaison| GameStop | Service Matters

Dear Evan,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that you received and used the Virtual Gift Card in our store to purchase Guitar Hero Live 2PK BundleIf you have additional questions, I am here for you*** [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI sincerely for the delay in getting this issue resolved, and I greatly appreciate all of your patienceI have processed a replacement gift card to be sent to your e-mail for the refund amount of $This digital gift card has been processed under order # [redacted] An order confirmation has been sent, and you should expect to see this gift card arrive within HoursThis gift card can be redeemed either in-store or onlineIf it has been past the provided time frame and you have not seen the gift card arrive, please do not hesitate to reach back out to me so that I can assist you further and ensure that you receive your refundI hope that this was helpful, and if you have any additional questions or concerns please feel free to let me know.Best Regards, [redacted] *.|Revdex.com Liaison|GameStop|ServiceMatters

Hi [redacted] I'm sorry to hear that you feel this wayI will happily pass your feedback along to the PowerUp Rewards team to consider for any future updates that may be made to the PowerUp Rewards program and points systemAt this time though, members must sign into their account at least once a year to maintain their point balanceIf you experience any difficulties redeeming the points that I applied, please do not hesitate to let me know so that I can assist you further.If you have any additional questions, comments or concerns please feel free to let me know [redacted] **|Revdex.com Liaison| GameStop | Service Matters