Gamestop

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Employee You Spoke with:If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will wait to hear back form the district manager Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.In the state of New Jersey Each retail merchant must conspicuously post its refund policy on a sign at least at these locations:-->Attached to the item itself--> Affixed to each cash register or point of sale--> Clearly visible to the buyer from the cash register, or--> Posted at each store entrance used by the publicThe retail merchant must state whether thebusiness issues refunds and under what conditionsa refund will be given, including:--> merchandise advertised as “sale”merchandise or “as is”--> merchandise for which there is no proofof purchase--> beyond a point in time--> in cash, or as credit or store credit only.Businesses with no posted refund policies shall beliable to the buyer, for up to days from the dateof purchase, for a cash refund or a credit, at thebuyer’s option, provided the merchandise has notbeen used or damaged Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I had spent hours trying to find itThere is no way.If you can't as a company reissue a $gift card then you aren't such a good companyYou don't even need to give me the same cardI would not have gone as far as Revdex.com if you could have helped me with simple phone calls.I would like my gift card simple as that.At this point, this is terrible customer service, even greedy that you can't just help out your customers Regards, [redacted] ***

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your order and show that you did receive the 16% discount I also show that you spoke with our team and you were given a coupon.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.The bill was for $A partial refund, covering only the game I had ordered, was issued for $Enclosed is a screen capture of the deposit made to my bank accountI am still owed $to cover the one day shipping that I had paid for when I made the orderPlease complete the refund by returning to me the cost of shipping for the product so that we do not drag this issue out any longer than it already has been.Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, the Nintendo Switch console was cancelled from the order due to too many payment failuresWe were not able to collect funds for the Switch as the financial institution declined paymentNot to worry as the billing guest will not have been charged for that at allShould you still be interested in ordering the Switch console then we would like to encourage you to place a new order from our website when the Switch becomes available to order by itself If the console is not available to purchase alone, please call our guest care hotline as to place an order for the console by itselfPlease be advised that we will not accept a credit card payment method unless you are the card holder and your name appears on the cardWe thank you for your patienceIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have processed a refund on this order, please allow to business days for this to reflect in your account.If you have additional questions, I am here for you [redacted] * [redacted]

Dear ***,On behalf of Gamestop, I once again apologize for this poor experience in association with our company Please accept the following $promotional code for a future purchase on GameStop.com: [redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.If you have additional questions, I am here for you [redacted]

[redacted] , Thanks for this - that's a great solution, and I would happily accept itI do feel that this is something your customer service staff need to be made aware of as nobody else (GameStop or [redacted] ***) has suggested anything remotely like this in the multitude of emails I have exchanged with themPlease let me know if you need any additional details from me, and thank you again for your help***Revdex.com: I have reviewed the response made by the business in reference to complain [redacted] , and find that this resolution is satisfactory to me Many thanks to [redacted] for her assistance with this Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company This order was placed for a reserve item in advance We package all reservation orders in advance in order to send to our guests as quickly as possible Your order was packaged and on a truck on June and it was picked up on a UPS truck on June We list our website the policies of preordering with GameStop.com where you can find the policies of shipping and processing of our PreOrdered itemsPayment Processing Your credit card will be charged only when your order is processedIn some cases, we will process your order and authorize your credit card up to days before the release of the productThis allows us to get the product to you fasterWe are happy to return and refund this order if you no longer wish to have this item Please reply if you would like to return this order so we may send you a free return shipping labelIf you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have attached a Word Document with the Serial Keys for the purchased games from your PCD account Please note the items listed in red will be refunded via a Check sent to your listed mailing addressIf you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because:You still have failed to address the two core concerns: GameStop is falsely advertising new products that are opened and depreciated by affixing stickers to them and leaving them out for handling of the general public for further wearThe term you used was "gutted" if you preferThis product is no longer new and I reject that GameStop attempts to treat it as suchTo try and sell "gutted" product as new is advertisingIt is also inconsistent with your definition of used games which are open and handlesHow is GameStop going to provide me with the referenced games, sealed (i.eNew) as advertised? Your 50% off sale has ended and the employee was unhelpfulI expect a resolution by GameStop corporate Regards, [redacted]

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the misinformation you received when initially placing this orderThe shipping selected was 2-Day, which takes 2-business days after release to be delivered and does not guarantee product on release dayIf getting the product on release day is desired, GameStop recommends selecting Overnight, which guarantees release day delivery unless there is a courier service delay or issues processing paymentRegarding the pre-order bonuses offered- those premiums were shipped to our retail locations to be given during release, and were while supply lastsUnfortunately I am unable to reproduce the hat, as those were extremely limited and the vendor did not provide our department with an additional supply, however, I will be more than happy to mail you the poster and a gift card at the requested amount of $You can expect to see these items delivered within 7-business daysIf you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide pictures of what came in the box for this order Also, the refund amount that you requested is more then what the Vault Box is worth the refund amount would be for the plus tax.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute I am not stepping foot into a gamestop ever again and this representative keeps telling me things that place burdens on MElike WAIT FOR A PHONE CALL FROM DISTRICT MANAGER or GO BACK INTO THE STORE FOR A REFUND.The stores have a NO REFUND POLICY why would I even bother trying.Are you telling me GameStop corporate LACKS THE ABILITY to cut someone a $check? Regards, [redacted] ***

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company A recall was successfully submitted with UPS and you should be receiving your refund shortly for the full amountPlease allow 7-business days for the refund to post in accordance with your financial institutionIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute because I have already talked to the district area manager, as well as the store manager, Tanya Montoya, I was ridiculed and laughed at and I was not offered a suitable solution to resolve this issue For this reason, I would like a direct course of action to compensate me for my loss Please enter your reason(s) for rejecting the business response below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have received the missing games and a refund for the damaged gameI only wish it hadn't taken so long Regards, [redacted]

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Your first order did not go through to our order server I am unsure as to why it did not go through as there is no information in our server for a first order placed However, you were compensated for the issues with the order website via a $gift card We cannot further compensate for this issue If you continue to have further issues with our website I would advise that you clear cache, cookies and all browsing history from your browser and possibly test other browsers.If you have additional questions, I am here for you [redacted]