Gamestop

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company We have not received any emails from you Can you please reply in the Revdex.com form with the information that we have requested?If you have additional questions, I am here for you [redacted]

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company All of our GameStop locations are required to represent the games they have in stock by having a case of the game out on the sales floorFirst, the new copy of the game (disc/cartridge) and any sensitive materials (downloadable content) ares taken out of the box and put safely away, then the case of the game is put on shelves in order to have proper representationNew copies of games will always have at least one “gutted” copy on the sales floor and preowned games will usually have two copiesOur new games are still new even though we have to open one copy to represent it on the sales floorThis policy was put in place to best represent what is in stock at that locationWe apologize for any confusion this policy may have created for you, but rest assured your new game is in fact a new copy Should one of our guests ask for a sealed copy, we do what is in our power to obtain a sealed copy if possibleOur policy and sales tactics are vastly different for a collector’s edition game or for a game that contained special downloadable content The manufacturers are aware of our sales and marketing techniques and they provide cover art cases for items that need to be presented on our shelves without being openedWhile we completely understand your frustration with the situation we always try to offer our customers an option outside of taking the display copy from the shelvesLuckily most cities have more than one GameStop location or we can have a sealed copy sent to your home from our warehouseIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.It is for all my cancelled orders and there is a new email address that has been verified on GameStopI have been transfered three times since you guys have been involved none of them have responded after the first emailI don't want to accept the terms and be in the same boat for the other ordersI don't mind three gift cards for all three orders but I want to not have to go through all of this again for each order Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 5, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] My reason for rejecting this proposal is that because of the error made by gamestop I missed out on a savings of over $If they want to try and make it up to me they are going to have to do better than $off

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , here is the information that was requested:Transaction date: [redacted] ***Order number: [redacted] Please enter your reason(s) for rejecting the business response below Regards, [redacted]

Good morning, [redacted] I am truly sorry for the lack of follow up you've received regarding this matterUpon researching the issue further, I was able to show that the district leader had sent you a personal e-mail to your address of [redacted] It appears that you hadn't received the e-mail, so I have personally notified the district leader that oversees the store in question about not receiving any form of contact and for your request of further assistanceYou can expect to be contacted by them directly via a phone call to the phone number you provided of: [redacted] If you have any additional questions or concerns, please do not hesitate to let me knowBest Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because:I know that there are times of miscommunication with people and companies, and I would accept that if these responses you are now giving me was given months agoHowever, they weren't, not only was the store not told, but none of the emails I sent to the Gamestop help email was answered with what you told meMy emails and requests for assistance went unheeded and when they were answered it was in a offhand way where it was a brush offSaying sorry at this point does nothingTelling me that you would assist me now but just not with this order and oh sorry that we didn't assist you when you first asked for assistance months ago, multiple times, is a slap in the faceThere is nothing that can be done, your words I can't ever believe, and now anytime I see the store all I will have is angerBecause of your total disregard and lack of "communication", the item that I was highly looking forward to having that would cost only $has become one I will never have because the prices are starting to reach in the $100'sSo, no, I will not accept the apology, I will never believe anything that is said because it's either being said because it's now been forced out of you or it's a way to cover yourself legally, and I will never ask for anything from you, the site, or the stores again because I know I will be met with nothing Regards, [redacted]

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We have a secure email address for you send these gift cards for us to further investigate Please send all gift cards to the following email address[redacted] If you have additional questions, I am here for you [redacted]

Dear [redacted] , Our records reflect that you have been contacted by the District Manager of the store in which this took placeUnfortunately, there will be no compensation for this matterIf you have additional questions, I am here for you [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please doThanks

Hello [redacted] *Thank you for providing additional informationYour order has been cancelled and you have not been charged *In rare cases you may see a temporary authorization on your credit cardPlease allow - business days for removal Please let us know if you should need anything else Thanks, [redacted] **

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our companyI sincerely apologize for the frustration this has caused you, please know it was never in our intentions to put you in this positionThere was a minor delay in orders being fulfilled, however we anticipate these orders to still be delivered on time to our guestsCurrently, I show that your PlayStation 4, $Gift Card, Last of Us Remastered and Wolfenstein: The Two Pack have shippedTracking for those can be found under the following tracking numbers:PlayStation (1TB) [redacted] *n transit, ETA of 12/5/GameStop $Gift Card: Shipped, sent to your e-mail address of [redacted] The Last of Us Remastered [redacted] Delivered on Thursday, 11/30/Wolfenstein The Two Pack: [redacted] Shipped 12/1, Tracking information will reflect via [redacted] Shortly.Currently, I do show that your copy of Injustice is on a temporary backorder, however we expect for this to be fulfilled shortlyBecause of this delay on your order, I have processed a discount on your order, refunding back $ Depending on your financial institution, it can take them anywhere between 3-Business Days to accept and process this If you have any additional questions or concerns, please do not hesitate to let me know- I am here for youBest Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Since the time frame has since expired for when the rebate should have been handled, a decision was made to send you a digital gift card in the amount of $dollarsWe will not be able to process a visa gift card because the rebate was through a third party companyPlease accept this gift card as an apology for the hassle you have gone throughThe Digital Gift Card will be emailed to you within business days and you will be able to use this at any GameStop location or on our website, [redacted] If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because: I was only sent the regular NBA 2kno vCard at all I received the Pokemon game as well I've been overcharged the inside label with the delivery states my total was like dollars I gave pictures and allThe situation was very unacceptable because I emailed and called the time and effort I put into this purchase is unacceptable Regards, [redacted] ***

Good afternoon, [redacted] I'm truly sorry to hear that you feel this wayWhile a significant portion of business revolves around trade ins from our guests, the trade program is designed around average transactionsMost guests do not have a high volume of the same item to trade inWhile we understand that these were isolated transactions, that is the reason the system raised a flag and placed a temporary suspension on the accountAgain, I am unsure as to why our store representative explicitly told you that you were blocked because the company found your transactions to be suspicious- that is absolutely not the case here and I'm incredibly sorry that they said thatThat feedback has been escalated over to the district leader to be reviewed, as that information is completely inaccurate and also not appropriate by any meansThe only reason the account was flagged was due to an automated system recognizing multiples of the same item being traded in within a short period of timeWe have notified the appropriate parties of this suspension and they are working as diligently as possible to remove the suspension so that you may resume trades with us without experiencing any future issues, however the information we've been provided is that this suspension is expected to be removed by 2/7/If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Good morning [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the lack of assistance you've received from our Guest Services teamPlease know that it was never in our intentions to put you in this position or cause such frustrationRest assured, this feedback has been cascaded over to the appropriate teams so that it can be reviewed and addressed.After reviewing the order, it was unable to process the billing information that was supplied on the orderThere was no other information provided by the financial institution to determine exactly why this transaction was declinedAny pending transactions on your bank statement should fall off within 3-business days.Unfortunately, inventory of this item has been depleted at this time, and I am unable to secure a new orderWe are unsure on if the manufacturer will restock or not, however we recommend staying tuned to the GameStop website, or in contact with your local GameStop store for product availabilityIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because:I had talked to [redacted] and Game Stop many times on the phone.Amazon gave me the numbers they hadI just want my gift card recovered, I have all the necessary information to prove it was purchased Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Um, a store employee checked online, and there were no bundles to order online I'm sorry I took your employee at her word, but seeing as how I was told there were no bundles to buy, it would be hard for me to buy one, wouldn't it? So, what's your next excuse? Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyWe apologize for any confusion this may have caused you, however our bundle systems with games are only available online and would not be available to purchase in storeOur store associates would not be able to put together and discount the items in said bundles as this offer only applies onlineWe are unsure as to the reason you were having so many difficulties trying to place your order but we do see that your order is now almost completely shippedAs of 3/4/your entire order has shipped and was paid for with your Tracard except the NBA 2KgameThat portion of the order shows to be funded with your credit cardWe are waiting for your financial institution to accept the charge for the game and it should ship out shortlyWe do not show that there was a promise of a discount to be given on your order but we will have those calls pulled on your behalf to ensure proper help was provided to youWe apologize for any hassle and frustration this may have caused youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] ***On behalf of Gamestop, we apologize for this poor experience in association with our company This district manager is working to solve your issue and find the game you requested If you have additional questions, I am here for you [redacted]