Gamestop

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company If you have returned these items to our warehouse can you please provide a tracking number for this order?If you have additional questions, I am here for you [redacted] * [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with one of our agents about your issue and he states that you were taken care of and that this issue is resolved now.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have forwarded this issue to our Order Verification team to have your issue investigated In the meantime you are welcome to place an online order in storeIf you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have recalled this package to return to our warehouse I have also issued a fulled refund for this order, please allow to business days for this refund to process fully If for some reason the package reaches you with the recall in place please refuse the package.If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because: again I am explaining this I never had any issue here and this was the first time making an order at this website and in being ripped off from gamestopI was offered a refund for items that never came to me and now I'm being told they do not careThis is upsetting and disappointing because I made an order for gifts for my children and I was ripped off for over dollars and I am extremely frustrated because they are telling me that I have received a refund but I have not and I feel it's because of my race and I feel it's discrimination and I feel this store is scamming me and I have wrote in countless times to be ignored and no-one will helpI want to speak with the highest person hereI would like the president and CEO or vice president to handle my matterThis is unacceptable because I did not receive my items and I want to have my items resent or I want the refund processed lien I was offered Regards, [redacted] ***

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for all of the trouble you've experienced with shopping on our website, and for the frustration it has caused youI understand that you were able to reach out to us and had spoken with our representative [redacted] , who informed you that it was an error on our partI show that [redacted] was also able to provide you with a $GameStop Gift Certificate for the inconvenienceAt this time, this matter is considered resolved, however if you experience any further issues with placing orders online at [redacted] please feel free to reach out to us- we are always happy to help If you have any additional questions or concerns for me, please do not hestitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our companyAfter reaching out to our Banking and Cash Management department to research this issue further, we were able to show that the financial institution linked to your brother's credit card rejected the refund, since the initial charge did not take place on his credit card, but on a PayPal account that was used to fund the original orderI was able to show that we had attempted to process a refund via PayPal in June when you reached out for further assistance, however PayPal had also voided the refund, but did not provide further information as to whyWith this in mind, since you are still owed a refund, I have partnered with our Accounts Payables department and we will be mailing you a corporate check for the amount owed of $425.99, since we are unable to issue the refund back to your brother's credit card or PayPalThis check will be mailed to your provided address of: [redacted] ***Our Accounts Payables department asks that we allow between 7-business days for this to arrive in your mailboxIf it has been longer than the provided time frame, please do not hesitate to let me know so that I can assist you further in ensuring that you receive you refundBest Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Please send the card [redacted] [redacted] Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I show that this order was placed with a credit card in store you have two options to receive a refund a) I can refund to your credit card (I will need to call and receive your credit card number in order to refund b) you can receive a refund in store with a gift card refund.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was discovered that you were able to receive your refund via digital gift card and used the funds same day onlineThe funds were used to purchase network currency and there is a remaining balance of $left on your digital gift cardWe thank you for allowing us to resolve this for you.If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have placed a new order for the [redacted] The order number is [redacted] , it will process today and should arrive no later than Tuesday June 30.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, the understanding with the associate you spoke with was that the gift receiver would go into a local GameStop store with I.Dand we would manually load another gift card in the store for themWe apologize for the miscommunicationI have since refunded the credit card on the order and you should expect the refund to go though within 5-nusiness days, depending on your financial institutionWe thank you for your patienceIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company As you have stated that this is a Fraudulent Transaction we can only advise that you contact your Credit Card about this issue All fraudulent activity must be disputed via your financial institution.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Here is the information you requested: [redacted] I was once again sent used merchandise in tattered disgusting condition, advertised as "NEW" Regards, [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your account and found no evidence of a 20% off coupon during the time frame you described Can you provide screen shots for or an email with this coupon in it? If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyWe would very much like to address this issue as quickly as possibleIf you would please respond to with the following information: Transaction Date:System Serial Number:Transaction Information:Store Location: If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I have contacted gamestop customer service again and reexplained the situation, they informed me this time that I would need to contact the next tier resolution department by going in store and having the store contact them for meI went to the store and explained the situation again and they informed me they don't know of any higher tier resolution department and there is nothing they can doIs there a way I can contact you directly to resolve this? Regards, [redacted]

Dear [redacted] , On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, it appears that there was an error when the previous agents had attempted to assist you when adding the points to the accountNot to worry, those promised points have no successfully been added and the coupon is still attached to your accountThose points are immediate and are able to be used as of now! You will need to simply sign into your PowerUp Rewards account to redeem those points or stockpile them! If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI am truly sorry for all of the trouble you've experienced trying to get this resolved and for the delay of your order being shippedUpon reviewing the issue further I was able to determine that there were errors that our Guest Care team made and did not correct, and I cannot apologize enough for us putting you in this sort of positionPlease know it was never in our intentions, and that we have addressed those errors to prevent similar incidents such as this from happening with future guestUnfortunately since the product has already shipped (UPS Tracking # [redacted] ), we are unable to expedite the shipment any furtherBecause of this, and for all of the issues this has caused, I have processed a $discount on the order to go back to your payment methodYou should see a $credit post back to your account within 3-business days, however I would like to advise that if it's been past the provided time frame and you still have not seen it come through, then to please let me know at your earliest convenience so that I can coordinate with your financial institution to ensure those funds are receivedIf you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken to the District manager once again and I was told you were contacted by the store manager and that this issue is resolved.If you have additional questions, I am here for you [redacted]