Gamestop

Complaint: [redacted] I am rejecting this response because:All they want is information: date 1/13/10am ( I was first online)transaction 05551/01-002store location: Mansfield, CTpower up rewards [redacted] please note at time of order I was told it would be the master addition, but after the fact it was switched to the "special" addition (if unable to receive the master addition, I DO NOT WANT TO LOOSE the special addition Regards, [redacted] ***

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have issued a refund for the shipping on this order You should see this refund reflected in your account in to business days.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I know it may be a mistype but you state card has been issued (which I am still waiting on) but the previous email you stated you found all three I just wanted to verify I will be getting all threeI would also like to know what to do if they still do not come into my emailI have already checked my spam folder Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I am however skeptical since I have been told twice before that the situation was being taken care of and it wasn'tHopefully that will not be the case this time Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.You keep saying the same thing over and over again What have you found so far? What is the eta for a fix? Do you even have any clue what is going? I need something more than "trust us we are working on it" Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] The problem is I have already called for the year protection plan like they told me....The girl in that department (Jordan) was nastyand told me they would not honor the year protection plan that I bought when I bought the PS This is where the problem stemsthey are not honoring this year plan that I had purchased, and every time I try to explain that, the customer service will come backwith that same response I have been doing this since my first e-mail to them This is how they put me off [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyIt is most unfortunate that you have been having such a terrible time trying to get the gift card that you orderedRest assured that I have a resolution! I have called the store on [redacted] drive, myself, and spoke to an associate by the name of [redacted] and explained in detail the issueWe would like to invite you to the store with your I.Dto finally get this resolved for you [redacted] will be calling me or one of my associates at the Store Support center with your order number [redacted] to get the gift card transfered to a new card for you! That will be all you will need to doJust go to the store with a valid form of i.dand your order number and we'll get you taken care ofIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison|GameStop|Service***ers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I don't believe I can since I purchased the gift cards from one of your authorized carriers called gift.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] The company claims the card was shipped but I have not recieved it over a month laterI request that they contact me directly to verify the information they need because I had done that with the representative I had spoke to in the first placeI am not satisfied in their response because no contact information was provided and I will not call their generic phone number again and wait an hour on hold as I have previouslyPlease have this business contact Mr directlyThank you***

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company. I have reviewed this order and show that it was placed on June 6, 2015. The order was not placed under your name but the email address on this order matches your email on your... complaint.If you have additional questions, I am here for you. [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] No Help From GameStop They Will Not Give Me A New Copy On The Game Or A Gift Card To Recover My Loses I Will Not Shop At GameStop Again Rude And Mean Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Unfortunately after a month of trying, I never revived my gift cardThat is fine, because I will never step in to a GameStop again I have decided to close this case because PayPal has excellent customer service and gave me a refund Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company The district manager contacted me that this issue is resolved I recommend that you speak with him about any further issues with this complaintIf you have additional questions, I am here for you [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have made sure that this item was shipped to your address and should have now arrived If you have additional questions, I am here for you [redacted] *** [redacted] Revdex.comMESSAGE:You may mark the above referenced complaint as Resolved, as the missing item was delivered during the day on Wednesday 9/by UPSIt appears from the tracking information on their website that UPS has been bouncing the parcel around for about twelve days between their Massachusetts facilitiesGameStop, who was the subject of my complaint, did provide me with a completely different tracking number and indicated that the video game in question was to arrive along with two othersIn short, we appear to be looking at two utterly STUPID companies who seem to lack the good sense to come in out of the rain, but who managed to deliver the stupid $used video game in just under half a month's time despite a comedy of errorsMy sincere apologies for wasting your time with this complaintYou may mark it as resolved but do feel free to keep this on file, since the company in question appears to have some gigantic logistical issues with their shipping AND their customer service, and I feel sure that you have other open complaints regarding this business(I could say the same about UPS, but as a US Postal Service employee I feel my opinion may be less than impartial on the subject.) You may feel free to follow up with me either at this email address or by phone at the number below, as needed Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have yet to see a order in my gamestop to reflect what the business responded withI have not received any items from Gamestop nor have I received any notifications to indicate my games are being shipped to meI want the money for the games minus the rewards card purchase because that is active refunded to me asap Regards, [redacted]

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI sincerely apologize for the confusion and frustration this situation has caused youPlease know it was never in our intentions to put you in this positionUpon researching the transaction history on your account, I was only able to find that your account was initially registered on 02/10/and renewed twice following thatOnce in April of 2015, and last in September of I have attached PDF Files reflecting these renewals, you should be able to download and save the files as neededThe last recorded transaction on your account was on 2/21/which was for the PlayStation and Xbox 360, but no PowerUp Rewards renewals were added to the transaction, and I do not show where they would have voided the membership off the transaction by accident eitherI attempted to search for accounts under both [redacted] and [redacted] to determine if a separate account was created by store error, but was not able to locate oneI'd be more than happy to assist you with this further, however I'm unable to locate any information regarding the transactions you were referring to where you were overcharged for a renewalDo you by chance have copies of your receipt or information on your bank statements that reflects where you were charged for renewals when they were not due? Please let me know at your earliest convenienceI greatly look forward to your response.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyThe card you purchased from one of our GameStop stores should not have been redeemed before you were able to redeem it yourselfThese cards/codes are provided to us by the manufacturer and therefore would need to be troubleshooted by themThey will not be able to provide a refund but should be able to determine if the code was redeemed onto your account.Please reach out to Steam Support for further troubleshootingIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because:I added several documents to the last response and I'll add the one you're ignoring again along with what I paid to get the controller I expected to receive from you as you only addressed the delay in shipping the controller, not the several other people who complained that they received a YOK controller when they expected a Nintendo controller just like I did I have an e-mail receipt if needed to prove I purchased that controller You advertised a Nintendo brand controller and that's what I ordered I'll be happy to return both controllers you shipped to me, but you'll need to refund the entire amount including shipping ($14.98) and then pay the $difference Jem promised he'd send a Nintendo brand controller when I first spoke to your customer service department, which didn't happen As supplies dwindled, the price climbed, that's your problem I ordered a Nintendo controller not a Yok controller and I will not yield due to poor business decisions made by Gamestop I suggest you cut your losses now, this is a clear cut case of advertisement which is a big no no in New England, I documented the changes to your website, and I'm not going to back down Google 'treble damages' If you didn't know how many units Nintendo intended on shipping to you, maybe you should have waited before selling them online Or maybe you should have shipped the OE units you did have instead of selling them in stores on 11/30/16, days after I placed my order Revdex.com Mediator, Please see the documents YOK complaints and YOK complaints Regards, [redacted]

Dear [redacted] ,On behalf of Gamestop, thank you once again for your response I received the Gift Card number from my District Manager and have checked it The gift card was used by you online at GameStop.com on August 8.If you have additional questions, I am here for you [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Employee You Spoke with:Transaction Date:Transaction Numbers: If you have additional questions, I am here for you [redacted]