Gamestop

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Our records show that this gift card was mailed out to the address listed: E STAPT 6, Upland CA Unfortunately the gift card was returned to sender due to the address being reported as invalid by the courier servicesA representative of ours had attempted to reach out shortly after receiving the gift card to correct the issue, however they did not receive a responseSince there seems to be some difficulties with delivering physical product, if you would like we could arrange a digital gift card to be sent to your preferred e-mail addressOur digital gift cards arrive within Hours of being processed and are able to be both redeemed in-store and onlineI would love to get this resolved for you entirely! Please let me know if this option works for you, and I will be more than happy to get it arrangedI look forward to hearing back from you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, the refund request was processed as of 4/18/by an associate here in the corporate officePlease allow 7-business days for the refund to post in accordance with your financial institutionIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.Hello [redacted] ,I appreciate your responseWhile it may state this on your end, I have now received two sepaerate cancellation notices for items that I orderedI am also seeing a $balance on both my app and the gamestop pageLike I stated previouslyThis continues to happen, as it's the third time in three monthsAs a loyal customer who spends a ton of money on games and accessories, this is very dishearteningI should be able to see my funds, and not have to worry if an item I ordered is being shipped because of a glitch in your computer system Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the Information Technology department about the issues with the GameStop app particularly with reservations This issue will be investigate, but may take a little while to narrow down and fix.If you have additional questions, I am here for you [redacted]

Hello, I'm writing in regard to complaint # [redacted] I've attached pictures of one of the items I received from Gamestop.com which was supposed to be new but instead had marks on the case and had previously been openedThe item had a sticker affixed to it by Gamestop as it wasn't factory sealed Please include these photos with my complaintThanks

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Date of Account Creation:PowerUp Account Number:Phone Number Associated with the Account:If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] I appreciate your response and efforts for resolution.I am ok with having new gift cards issued for the original amounts.Best Regards, [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company. I have refunded your order in full, you can expect this refund in your account within 3 to 5 business days.Please accept the following $10 promotional code for a future purchase on... GameStop.com: [redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value. Some restrictions may apply. Online coupon codes cannot be used for in-store pick-up orders.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company It is unfortunate that you experienced two separate issues with two separate ordersWe apologize for the lack of assitance you received for your digital game purchaseI was able to process a refund as of 12/15/back to your original form of payment for that specific order.the issue pertaining to the late arrival of youre physical copy of [redacted] game was due to an extreme backorder issue we experienced at that specific warehouseI have refunded you for the shipping charges to help you recoup some of the headache you had with this.If you would please allow 7-business days for that refund to post properly in accordance your financial institution If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Transaction Information:If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyIt is most unfortunate that this issue has occurredGameStop is not liable for lost or stolen cards in any caseThat being sad I would like to help you in this very rare caseI have processed a replacement digital gift card order to be emailed directly to youPlease look out for that email within the next few hoursAt max, one business day.Your email should include a new gift card number and a pin number for you to use online or online at [redacted] Your order number will be: [redacted] If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyIt is unfortunate that you received an after market controller, however this is what was ordered at the timeRest assured we would not have switched the product out with a different one without first informing youNintendo only manufactured an extremely limited amount of this controllerWe were at the mercy of the manufacturer for the amount of product we could offer to our guestWe will not be able to provide you with the product you are requesting as Nintendo has not given us a positive yes or no as to whether or not the controller is discontinuedShould you wish to get your money back for the [redacted] controller we would ask you to simply return it in store for an expedited refund process If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, I have not received a refund yet from my American Express card and GameStop did not reach out to me to get my credit card number in order to process the refund. Regards, [redacted] ***

Dear [redacted] Once again, we do apologize for the trouble we have caused with these issues. The stores should have been notified of the cancellation of the items due to their damage. We have processes in place to ensure that critical information is provided from the corporate office to the stores but it seems this communication failed. We understand your desire to receive the item despite the damage but unfortunately the damage was beyond sellable condition. The refund that was provided to you by the store was necessary because we are unable to hold onto your payment without being able to provide you the product you requested. We also apologize for the way the refund was forced upon you was less than satisfactory. We will be sure to have this addressed internally as we do not want to cause any additional stress on our guests during an already frustrating situation. We would appreciate the opportunity to turn this unfortunate situation around if there is any way we can assist please let us know. [redacted] *|RevDex.com Liaison| GameStop | Service Matters

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute. Please enter your reason(s) for rejecting the business response below. Regards, [redacted] *** I just now left a message for Shilo whom I spoke with last week I spoke with the district manager and he stated he was sendin something but as of this am I have received nothing from GameStop... I left my number and asked for a call back, I did not save the local gentlemens number

Dear [redacted] We apologize that the bundled items we have available have cause you any frustrationThis was not our intentionOur intention was to provide a one stop shopping experience on the hottest and most sought after games and accessories to go along with the Nintendo SwitchPlease keep in mind that our stores will be informed of a time when they may allow a very small amount of guests reserve the single Switch console in-store with a $depositWe are unsure as to when they will be notified of this opportunity but we encourage you to follow up with your home store to see when they might be able to do thisShould you still desire the Nintendo Switch, you will need to follow up with your local GameStop store as we will most likely not have the Switch available to purchase online by itselfIf you have additional questions, please let me know [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company.I sincerely apologize for the frustration this experience has caused you, and for the delay on your orderUpon researching the order further, it appears that there were some difficulties with processing the payment you provided ( [redacted] I have resubmitted an authorization, and have also upgraded the shipping to [redacted] Overnight Delivery, which is no additional expense to youThis order should process shortly, however I highly recommend contacting [redacted] to make sure they aren't having any difficulties clearing the transaction with GameStop.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was discovered that majority of your order returned to sender for an invalid addressia refund has been issued to you for the items that were returnedThe item Rocksmith Edition Remasterd tracking info shows delivered successfullyPlease allow 7-business days for the refund to post properly in accordance with your financial institutionWe thank you for bringing this to our attention and allowing us to resolve this for you.If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company This information needs to be delivered to our accounting team so we can have the funds returned to your account Please provide the following information so we may assist in this matter:Store #:Date of Transaction:Register/Transaction #:Amount Disputed:Was a Pin Used During Transaction Y/N?:Last Digits of Card:Any information you can provide will help us resolve this issue.If you have additional questions, I am here for you [redacted]